Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you to all the fabulous team based at the Sheldon Branch
Sam was so professional from the very start of our house valuation to the exchange of contracts. Sam stepped into assist when we had some issues with our sale, Sam managed to sort the issues with professionalism & tenacity to get the chain back on track.
All of the team are professional competent and a pleasure to speak to, communication is excellent via email or telephone call.
Thank you to Ann- Marie who negotiated our purchase.
Thank you to Jo for keeping us informed of the progress of the sale & purchase.
And thanks to both Lucie & Karen for all your input in our sale & purchase.
I would recommend the team at Melvyn Danes Estate Agents - to make life a little easier if you start the house moving journey!
Good Luck !
Della · 16 December 2025
★★★★★ 1/5
GoogleExtremely disappointing experience with this estate agent.
We were on the verge of finalising our house purchase but were ultimately forced to withdraw due to very poor customer service. While a few staff members were professional and supportive, our repeated interactions with one particular staff member were consistently negative.
We attended several viewings with her, and each time the experience was unpleasant, with behaviour that came across as dismissive and, at times, disrespectful. This was especially frustrating given how far we had progressed in the buying process.
It is extremely disheartening to come so close to securing a home, only to have the experience undermined by unprofessional conduct. We raised a formal complaint regarding this issue; however, we feel that our concerns were not taken seriously, as the management appeared to support the staff member involved rather than address the situation fairly.
Based on this experience, we would not recommend this estate agent.
Hyper · 9 April 2026
Agent replied · 16 April 2026
Good afternoon Hyper Sonic Speed.
We’re sorry to hear that you felt disappointed with your experience and chose to leave a negative review. We would have really welcomed the opportunity to address your concerns and support you further, including sharing our complaints procedure if you wished to continue with the matter.
We understand from an email from you that you decided to withdraw your offer due to a change in your circumstances and the timescales involved rather than due to poor customer service.
If you would like to contact me personally I would be happy to assist (samantha@melvyndanes.co.uk).
★★★★★ 5/5
GoogleFirst class service from the start of my sale to the end.
I can't thank the staff at Melvyn Danes enough for their professionalism and expertise during my sale.
I was kept updated throughout the whole process, which enabled a smooth transition from my sold house to my new property.
Thank you so much to everyone involved, especially Ann Marie, Jo and Lucy, sorry if ive left anyone out.
Pam · 16 November 2025
★★★★★ 5/5
GoogleThe team at Danes estate agents at the Sheldon Branch were very helpful, friendly and professional throughout. I was kept updated and informed of progress at all stages of the sale process. I would have no hesitation in recommending them for house sale or purchase. Wayne Roach
Wayne · 26 March 2026
★★★★★ 5/5
GoogleThe service provided by all the team at Melvyn Danes Sheldon was excellent. Everyone was very proactive in ensuring that our sale progressed as quickly as possible and by making sure that we were regularly updated. I highly recommend the team at Melvyn Danes Sheldon.
Adrian · 16 February 2026
★★★★★ 5/5
GoogleCompany was amazing we had multiple issues that was on my side more than purchase side they kept me informed throughout the time if I ever move again I will use this company
David · 16 February 2026
★★★★★ 1/5
TrustpilotHORRIBLE
HORRIBLE. Found a property wanted to view to rent. originally spoke to a lovely lady who was going to try to get me a viewing a few days later. We spoke a few times that day as they were trying to get in touch with the tenant. Phoned next day for updated. different Lady on the phone immediately sighed loudly before I had even said a WORD. Then pretended to know nothing at all, didn’t look up details all she did was asked the room sarcastically (I heard) if anyone had taken a call yesterday and basically implied I had lied. I would have taken that place off the market if I could have seen it in a few days. Now will never use them again!
Charlotte · 12 February 2026
★★★★★ 5/5
TrustpilotFriendly, helpful and good at their job.
The staff at the Wythall branch were absolutely brilliant selling my house. They treated me like a human being, dealt well with inefficient solicitors and problematic buyers, and despite various problems and delays (none of which were their fault) they got the sale over the line for a price I am very happy with. They worked tirelessly and kept me updated every step of the way. I can't recommend this branch enough.
Heather · 25 February 2026
★★★★★ 5/5
GoogleSam and her team provided an excellent and swift service, just 10 weeks from start to finish. With Ann Marie keeping us in touch with progress and viewings. This was after an appalling experience with the local office of a large group. Sam and her team achieved more in the first two weeks than the other lot did in four months.PositiveResponsiveness, Quality
Wendy · 18 June 2022
Agent replied · 17 June 2024
Thank you for leaving us a glowing review. It was a pleasure to act for you in the sale of your property.
★★★★★ 1/5
TrustpilotManipulative
Manipulative, uncaring and greedy. They care nothing for their customers only the bottom line. They care nothing about their impact. Their opinions are laughable. Rude. Patronising. Utter disgrace. I could go on for days. Please, Stay away from them. They don't pass on offers because it suits them USE DRAKES.
Jay · 20 May 2026
★★★★★ 1/5
Trustpilot"I am writing to express my…
"I am writing to express my dissatisfaction with the service received at your Solihull branch. During my visit to provide the necessary financial records, I encountered a disrespectful attitude that I found quite difficult to navigate. Additionally, our initial viewing with your junior representative was equally challenging due to his inflexible approach.
Artirix · 22 April 2026
★★★★★ 5/5
TrustpilotMet the agent at the property today
Met the agent at the property today. One of my best experiences ever. I believe the name was Ashley a real honest gentleman. So helpful and very helpful was a real pleasure and I believe I was lucky to meet a nice helpful person. Made my experience much better than I expected and it really helped me in my decision thank you.
Dear · 23 January 2026
★★★★★ 1/5
GoogleTotally incompetent and disappointing. Had a viewing booked in- originally when I made the booking the woman I spoke to was rude and unhelpful, I remarked that I had seen the property was no longer in the market according to rightmove, she assure me it was and booked me in for the following day. I get to the property and no one is there. When I called Danes I got through to the same woman. Same attitude- rude, didn’t sound like she was bothered in the slightest and didn’t sound sorry at all, she was so rude. When I told her no one had answered the door she said the house has been taken off the market, to which I said that no one had informed me. She said everyone was called and I said again that I hadn’t, so she asked me my name and I told her that it was her I’d spoken to yesterday. She then said very dozily, oh yes I remember, clearly hadn’t written it down or made a note of my details. She then rambled on about being confused but honestly didn’t care like she gave a single….. then she finally said oh I apologise but only cause she had to and it was her mistake. Really disappointed as I’d left work early to make this viewing, as well as had my family come from across town and meet me. Learn to do your job properly and whilst you’re at it, get some people skills. Rude and dozy 2 out of 2 times, really not on.
E · 25 March 2024
Agent replied · 17 June 2024
Good morning Ms Heaven. I am so sorry to hear this, would you please call me on 0121 742 2123 or email samantha@melvyndanes.co.uk so that I can investigate matters for you. Many thanks, Sam
★★★★★ 5/5
GoogleHad a few viewings with Melvyn Danes, and Karen has been the best by far! Super friendly, informative, and full of positive energy. She made the whole experience so much more enjoyable. Highly recommend her!
Nida · 18 May 2025
★★★★★ 1/5
TrustpilotI don’t usually leave negative reviews
I don’t usually leave negative reviews, but I feel compelled to share my experience. Dealing with Pat Gilbert, (the manager of the firm) she was incredibly unpleasant, she was aggressive, rude, and completely lacking in people skills. From the start, she made the entire process stressful and uncomfortable. Rather than offering guidance or support, she was hostile, unapproachable, and frankly seemed like she had no interest in helping at all. It’s baffling how someone so unprofessional and unfit for customer-facing work is in a managerial position at an estate agency.
Tearnah · 10 June 2025
★★★★★ 5/5
GoogleReally happy with the service we received, Jo Green is a credit to the team! Helped us with any questions we had and are in love with our first home.
FXVII · 27 June 2025
★★★★★ 5/5
GoogleHaving dealt with all the staff at the Sheldon Store. We used them for both the sale and purchase of our properties. They were very helpful and on hand to answer any questions we needed over the 8 months process… long chain… Was very happy and would use again
Graham · 16 March 2026
★★★★★ 5/5
GoogleGreat service, especially Anne-Maire and Lucy, would definitely use them again.
Thank you
Loraine · 16 November 2025
★★★★★ 1/5
GooglePoor customer service. Answering phone calls in a very rude manner.
Unhappy customer. Spoiled our day.
RAAGA · 16 February 2026
Agent replied · 16 April 2026
Good morning.
I am most concerned by your comments and would like to investigate matters for you.
All of our calls are recorded so kindly provide me with your mobile number (to samantha@melvyndanes.co.uk) so that I may listen to the call.
Kind regards, Sam at Melvyn Danes.
★★★★★ 5/5
GoogleThank you to all the team at Melvyn Danes Sheldon, you have been brilliant the whole way through this process,
I would highly recommend this agent to anyone!!! A special mention for Jo who has been a superstar, she is an asset to your team.
Thank you so much
Jennifer · 16 December 2025
★★★★★ 5/5
GoogleExcellent service by all the staff of Melvyn Danes Sheldon, and a special thank you to Jo, Karen, Ann Marie and Sam for everything they've done to help with the sale. And would definitely recommend to anyone who is thinking of buying or selling their property.
Fred · 16 December 2025
★★★★★ 5/5
GoogleThe team were great getting our time sensitive sale through. Once we had a successful sale they were great in liaising with all other stakeholders to ensure a smooth and quick move. Communication was great and was always able to get someone on the phone to help when needed.
Kaylee · 16 November 2025
★★★★★ 1/5
TrustpilotReally bad experience with Melvyn Danes
I had a disappointing experience with Melvyn Danes due to a lack of transparent communication. We submitted a verbal offer over the phone immediately after a property viewing, expecting it would be conveyed to the sellers. The next day, we were even scheduled for a follow-up viewing the following day, only to find out that the property had already been sold without our offer being communicated. We were told that a much higher offer was accepted but at the same time saying that our offer was not conveyed to the sellers. This oversight was extremely disappointing and left us feeling that our interest in the property, being treated with bias and deliberate negligence, was not taken seriously.
Newbie · 12 November 2024
★★★★★ 1/5
TrustpilotViewing good. Office dealings not
Initial viewing of a property with Larrisa was great. Larrisa was friendly, personable and polite.
Bob · 17 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
