Trusted Agent profile · Birmingham
★★★★★
67 reviews across 2 platforms
2214 Coventry Road, Sheldon, Birmingham, B26 3JH
Melvyn Danes's office in Birmingham, at 2214 Coventry Road, is rated 3.9 out of 5 across 67 reviews on two platforms, including 54 Google reviews rated 4.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleThank you to all the team at Melvyn Danes Sheldon, you have been brilliant the whole way through this process, I would highly recommend this agent to anyone!!! A special mention for Jo who has been a superstar, she is an asset to your team. Thank you so much
5/5
GoogleExcellent service by all the staff of Melvyn Danes Sheldon, and a special thank you to Jo, Karen, Ann Marie and Sam for everything they've done to help with the sale. And would definitely recommend to anyone who is thinking of buying or selling their property.
5/5
GoogleThe team were great getting our time sensitive sale through. Once we had a successful sale they were great in liaising with all other stakeholders to ensure a smooth and quick move. Communication was great and was always able to get someone on the phone to help when needed.
1/5
TrustpilotReally bad experience with Melvyn Danes
I had a disappointing experience with Melvyn Danes due to a lack of transparent communication. We submitted a verbal offer over the phone immediately after a property viewing, expecting it would be conveyed to the sellers. The next day, we were even scheduled for a follow-up viewing the following day, only to find out that the property had already been sold without our offer being communicated. We were told that a much higher offer was accepted but at the same time saying that our offer was not conveyed to the sellers. This oversight was extremely disappointing and left us feeling that our interest in the property, being treated with bias and deliberate negligence, was not taken seriously.
5/5
GoogleMelvyn Danes in Sheldon provided an excellent service. Within days they set up numerous viewings which resulted in several very good offers. Excellent knowledge of the local market, they kept me well informed about what was going on with the viewings and also after Ihad accepted an offer.
5/5
GoogleI can honestly say we received the best from Melvyn Danes,the stuff was always very helpful and always returned are calls,the sale of our house was very quick and stress free,I have recommended them to a few friends and they were very happy with them too.
5/5
GooglePurchased our property through Danes at Sheldon 7 years ago & service was brilliant. We decided to sell & after having a couple of agents out for a quote, we decided on Danes. Best thing we did, service was fab & Jo who deals with all the chasing up is the best! Good value for money, friendly staff & no hidden extras in the price! Keep up the good work and thanks again Jo for making it a painless process. Would definitely recommend 👍🏼
Thank you! We really appreciate your detailed review.
5/5
GoogleBuying our home was not the easiest process to say the least, it was no some sailing at all but Melvyn Danes made the whole process such much better and in particular Jo Green is an absolute legend. Always responds to emails, answers or returns calls and even chased things up where this was not part of her job. She made things some much easier. I would highly recommend this estate agents.
5/5
GoogleRecently bought a property through them. Excellent service from start to finish. Thank you to Jo and the women who hosted the viewing. My mum really thought you were nice and we were going to drop a bottle to say thanks but we ran out of time from cleaning the house.
Thank you so much for your lovely review. We were more than happy to help, wishing you much happiness in your lovely new home!
5/5
GoogleExcellent ! They followed the sale through from start to finish they gave a personalised service which was really appreciated. They were very patient as the sale took a while to go through and didn’t make us …
5/5
GoogleVery efficient and friendly staff, offering an excellent service. Keep me updated throughout the process. I would recommend this company who administer house sales for a reasonable …
5/5
GoogleThis is the 2nd time we have used Melvyn Danes. Both time they have been brilliant from start to finish. Nothing to complain about at all. …
5/5
GoogleRecently bought a property through them. Excellent service from start to finish. Thank you to Jo and the women who hosted the viewing. My mum really thought you were nice and we were going to drop a bottle to say thanks but we ran out of time from cleaning the house.
Thank you so much for your lovely review. We were more than happy to help, wishing you much happiness in your lovely new home!
5/5
TrustpilotJo Green
Jo Green - Amazing! Jo really can not do enough for you. Always proactive and going more than the extra mile. I would highly recommend Jo to anyone. A fantastic, smooth experience working with her - 5 Stars from me. Natalie
1/5
GooglePhoned up wanting to rent my property with them all I got was constant questioning rather than passing on a message for the manger to call me back. If this was the pain for a simple enquiry not for me. Avoid try someone else that values your business
Sorry to hear this. Please contact the lettings manager Emily and she will look into this for you emily@melvyndaneslettings.co.uk
5/5
GoogleI have to say a BIG THANKS to sam who came to give a valuation to our home, spent lots of time with us giving her honest advice and valuation, very funny also and down to earth, WELL DONE SAM, look forward to sell with your company
Thank you Mr Ramzan. We look forward to acting for you in the sale of your property. We appreciate your positive review.
1/5
GoogleOffer accepted on a house however the previous buyer pulled out due to survey. The estate agent didn’t bother to find out why and couldn’t explain the issues the previous buyer had when we asked. When we carried out our own survey on the property it came back with major structural issues and it should be cash buyers only (confirmed by surveyor ). How did the estate agent not realise this when originally putting it on for sale? A total waste of our time. The lady on the phone even said we noticed a few cracks but didn’t think it would be cash buyers only. This is why estate agents should get surveyors to look at properties.estate agents don’t have the knowledge clearly
5/5
GoogleBrought a house through them and they were fantastic . Anne-Marrie and jo were fab ! Thank you
Thank you for your kind words Michelle. We're glad you had a positive experience and we were more than happy to assist in the purhcase of your new home.
5/5
GoogleA massively thank you to the team, especially Jo who worked tirelessly to get our property sold. The house originally went up for sale at the start of the year, sold extremely quickly and smoothly, and was originally due to exchange and complete at the end of March. However, the Covid 19 pandemic caused unprecedented disruption and lead to the first time buyer in the chain to pull out at the 11th hour. As you can imagine this caused immense uncertainty and stress. However, Jo remained a lifeline of support and information throughout an extremely challenging period. She was relentless in her persuit to find information from solicitors and other estate agents within the chain, and kept us up to date every step of the way. I know that we would have not been the only clients that she was dealing with, yet every time we spoke with Jo we were left feeling like we were her only priority and I had absolute confidence that we would sell as and when the market reopened again. When it finally did, the deal was back on within a week and we exchanged and completed last week. Much of what has gone on over the last few months was completely out of ours and Jo's control, and all one can ask for during those times is to be kept in the loop and given honest support and help. Thank you for everything you did for us. To anyone reading this you'd be crazy to go to any other agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs soon as I walked into the office I knew that this was the agents I wanted to sell my home. After having an awful past experience of a large chain of estate agents I wanted to have an agent I could trust. An agent that would look for buyers rather a buyer to sell the mortgages to. I explained that I needed a buyer who could complete quickly as I we needed to move in the school holidays as we were relocating to the North East From the moment my house was placed on the market in late April to it being sold in July. I was kept up dated by Ann-Marie and Sam .The after sales /completion service with Jo was brilliant as you had someone to call who called you back rather than having to ring a call centre. I would thoroughly recommend.
1/5
GoogleI paid for a service which I did not receive the girls in the office was polite the lady dealing with my sale text me to say I was rude I asked her to phone me what was going on no phone call nothing who rude
5/5
GoogleGirls are great Wes is a lad
2/5
GoogleThey sent me someone else’s contract details when I asked for a renewal of contract
I think you are referring to lettings. Our Sheldon office is a sales office. If there is an issue you would like to address, please contact our lettings manager on 0121 733 7334.
5/5
GoogleFrom the first viewing to my offer being accepted they were first class. Once agreed Jo Green Was a pleasure to deal with. Always returned a call and chased things up. Makes a change dealing with a company you can’t fault. Thanks to every member of staff and will definitely use you again.
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