Trusted Agent profile

Matthews Benjamin estate agents in Ambleside, Windermere and Lancaster

4.9

★★★★★ Excellent

200 reviews across 3 offices and 2 platforms

Matthews Benjamin has three offices, in Ambleside, Windermere and Lancaster. Together they have 200 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

168

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

32

Reviews on Facebook

Business-wide

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Our offices

Matthews Benjamin's three offices, most reviewed first. Each has its own page.

Latest reviews from every Matthews Benjamin office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Matthews Benjamin have been very efficient and professional during our recent sale process, keeping us informed at every stage. Someone always answered the phone and responded quickly to any queries. Despite being extremely busy we were consistently given time and treated as if we were the only seller. Great team work and customer service. Many thanks.

Val · 15 June 2021 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you so much for your kind words Val. It was an absolute pleasure dealing with you throughout the sale transaction. We wish you all the best for the future. The Matthews Benjamin Team

5/5

Google

We were really impressed with how quickly we sold our house through Matthews Benjamin. Jack and his team always got back to us quickly and kept us updated with progress through every stage of selling our house with them. Highly recommend.

Nicola · 15 June 2021 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you so much for your kind words Nicola. It was a pleasure dealing with you throughout the sale and we hope you enjoy your new home. Wishing you all the best for the future. The Matthews Benjamin Team

5/5

Google

Matthews Benjamin wasn't even our estate agent but they have been incredibly responsive and helpful (especially Nicola). They were representing the people from whom we were buying (vendors), and kept us informed every step of the way. We'd gone with Purple Bricks and they disappeared as soon as we accepted an offer on our house. If we ever come to sell our new home we'll be using Matthews Benjamin!PositiveResponsiveness, Professionalism

James · 15 June 2021 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you so much for your kind words James. Nicola and the Windermere Team are thrilled that you were happy with the service provided. We hope you love your new home and new adventure in The Lakes! Wishing you all the best for the future. The Matthews Benjamin Team

5/5

Facebook

Having bought and sold quite a few properties throughout England over the decades, I always thought that estate agents were paid handsomely in proportion to their usual level of effort. That was until I bought a property in Ambleside marketed by Matthew Benjamin in 2013. The key to a good agent is to make the buyer feel that the agent is working for them and to make the seller feel that the agent is working for them!I had no hesitation in instructing Matthew Benjamin to sell my property 8 years later and I was delighted to be speaking with the same individuals. They know the local market and priced my property accordingly. I had 8 viewings booked in less than a week! And in the middle of a pandemic. I accepted an offer of the asking price less than a week after placing on the market. Impressive. Over to the lawyers to sort the documentation, searches and other such shananigans that take FORVER, shrouded in mystery and without any notion of urgency. That is until Janet from Matthew Benjamin cracks the whip! That lady left no stone unturned and chased, hounded, telephoned, badgered both legal teams almost daily and kept seller (and buyer) fully up to date.The beauty of using knowledgable local agents really paid dividends. The local search uncovered a 20 year old planning certificate where the property name was ‘wrong’, sending lawyers in to a spin. Janet found sale particulars from when Matthew Benjamin had sold the property in late 1990s evidencing the former name... lawyers calmed.I never write reviews but I’m so impressed with the excellent service from the team at Matthew Benjamin, particularly Janet, I wanted to share my experience which was not just better than my experience of other estate agents but in a whole different league! I have no doubt that without Janet constantly badgering the lawyers and keeping the communication between buyer and seller alive, the legal process would have taken at least twice as long!

Suzanne · 12 April 2021 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

Thank you so much for your kind words Suzanne. We are so happy that on both occasions you were happy with the services provided by the Ambleside Team; especially Janet!We wish you all the best for the future.The Matthews Benjamin Team

5/5

Facebook

To begin with very pleased with the marketing of our property, photos & video showed in the very best light. The staff dealing with our sale, in particular Sophie couldn’t have been more professional and responsive to any queries we had. When initial sale fell through at the last minute the team were very supportive and quick to remarket the property resulting in another sale. Highly recommend this agency.

Rosie · 9 April 2021 · Matthews Benjamin Windermere

Agent replied · 19 June 2024

Thank you so much with your kind words Rosie. We are so happy that you were pleased with the service provided, especially by Sophie from the office. We wish you all the best for the future. The Matthews Benjamin Team.

5/5

Facebook

To begin with very pleased with the marketing of our property, photos & video showed in the very best light. The staff dealing with our sale, in particular Sophie couldn’t have been more professional and responsive to any queries we had. When initial sale fell through at the last minute the team were very supportive and quick to remarket the property resulting in another sale. Highly recommend this agency.

Rosie · 9 April 2021 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

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5/5

Facebook

Can’t recommend these guys enough, individually they’re all so lovely and professional! The communication from each team member was fantastic and always kept us informed with changes and updates to our property and nothing was too much trouble especially in the current situation. Great team!

Emma · 26 March 2021 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

Thank you so much for your kind words Emma. The Windermere Team are thrilled that you were happy with the service! Wishing you all the best for the future. The Matthews Benjamin Team!

5/5

Facebook

We have just sold a detached Bungalow in Ambleside. Matthews Benjamin did an excellent job in producing the Brochure, marketing the property, handling visits from prospective Buyers, helping us to agree a Sale and then assisting all parties to the sale and in the chain to progress things to a mutually beneficial conclusion.

Paul · 21 January 2021 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

Thank you so much with your kind words Paul. The Ambleside Office are absolutely delighted with your feedback. Wishing you all the best for the future.

5/5

Facebook

I can definitely recommend Matthew Benjamin Estate Agent. The team at Matthew Benjamin in Windermere made the whole process very easy, happy to answer our daft questions, happy to keep us up to date with proceedings. A house move made easy by them during the Covid-19 pandemic. Thanks very much for your help.

Kevin · 20 January 2021 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

Thank you for your kind words Kevin. The whole team is thrilled that you were so pleased with the service provided by the Windermere Office. Wishing you all the best for the future.

5/5

Facebook

Incredible service from the team at Matthews Benjamin! They maintained consistent communication providing updates when needed. The current climate didn’t in any way negatively effect the process. They were also highly professional and refreshingly cheerful! A special thanks to Janet Clark and Matt Dixon they were fab!

Beth · 24 November 2020 · Matthews Benjamin Ambleside

Agent replied · 29 October 2023

Thank you for you kind words Beth! The whole team, including Matt & Janet are thrilled that you were happy with the service! Wishing you all the best in the future.

5/5

Google

Very helpful, efficient and friendly.

Richard · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you for your kind words Richard. Wishing you all the best for the future. The Matthews Benjamin Team.

5/5

Google

Excellent friendly and stress free experience. Would recommend

Patricia · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you for your kind words Patricia! Wishing you all the best for the future. The Matthews Benjamin Team.

5/5

Google

We would just like to say a big thank you to the staff at Mathews Benjamin in Ambleside for their help with purchasing a property in the Lake District, and a special thank you to Janet she couldn’t have been more helpful to us through a slightly difficult purchase process (but we got there in the end) Thank you from Chris and Eileen.

Christopher · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you Chris & Eileen for your kind words. We are so happy that we managed to find you your perfect family home. Wishing you all the best for the future.

5/5

Google

I rarely provide feedback; in-fact I do so only where the service has been excellent. We had a prolonged purchase due to solicitors' tardiness. Janet was a great support throughout this. Her tenacity, whilst maintaining a positive attitude and having an appropriate sense of humour was invaluable. Thank you Janet.

Richard · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you for your kind words Richard. Your feedback will be passed on to Janet and the rest of the team. Wishing you all the best in the future. The Matthews Benjamin Team

5/5

Google

Matthews Benjamin have just sold our property in Ambleside and we are delighted with their service. They have been very professional and highly proactive, without them the whole sales process would have lacked the drive and cohesion which they delivered throughout. Janet was fantastic, she pushed everyone in the chain to get the sale over the line, without her tenacity, the sale would not have proceeded as efficiently as it has. Thank you.

Gary · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you for your kind words Gary. We are so happy that you are delighted with our service. Wishing you all the best in the future. The Matthews Benjamin Team

5/5

Google

I had wonderful service from Matthews Benjamin in Ambleside. Janet was supportive, transparent and always available to answer my questions or provide advice. She made the daunting process of property purchase so much less fraught than I'd anticipated, and went the extra mile to guide me through each step and share useful local knowledge. I'd highly recommend Matthews Benjamin to anyone.

Grace · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you so much for your kind words Grace. We are so happy that the team at Ambleside made the buying process hassle free for you! We do hope you are enjoying your new home in Ambleside. The Matthews Benjamin Team.

5/5

Google

We have both bought and now sold property through Matthews Benjamin. In both cases, they’re super efficient, friendly, helpful and professional. From providing local knowledge and insight through to keeping you completely up to date on which stage your transaction is at, they’re a brilliant team. Janet deserves special mention as the ever unflappable and positive face of a very professional outfit - a genuine pleasure to do business with. We cannot recommend highly enough, and with grateful thanks.

Joe · 6 July 2020 · Matthews Benjamin Ambleside

Agent replied · 6 July 2023

Thank you so much for your kind words Joe. We are so happy we could help you with both buying and selling. Wishing you all the best in the future. The Matthews Benjamin Team

3/5

Google

Rating only, no written review.

Wendy · 15 June 2020 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Dear Wendy, Thank you for taking the time to leave a review however we can find no record of your on our system. We are continually trying to improve on our service and ensure our clients are receiving the best possible care so if you had any further comments for us on your experience it would be much appreciated. Kind Regards The Matthews Benjamin Team.

5/5

Google

We are using Matthews Benjamin for our long term rental. The level of service, expertise, communication and organization is second to none. If ever there is anything that needs fixing or a question answering; then it is dealt with immediately. We cannot fault their service.

Kathryn · 15 June 2020 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you Kathryn for your lovely review, we are glad you are settled in your new home! Best Wishes The Matthews Benjamin Team

5/5

Google

Great estate agency. Very professional service throughout our sale journey: from start to finish. Particularly Nicola went out of her way to ensure we were consistently kept updated throughout our protracted sale. She was also super diligent in chasing up other parties lower down the chain, which assisted in keeping important communication lines open. Would thoroughly recommend.

Sharon · 15 June 2020 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you so much for your kind words Sharon. We are so pleased that you are happy with the service you received from Nicola and the team at Windermere. Wishing you the best for the future! The Matthews Benjamin Team.

4/5

Google

Getting our house to 'sale agreed' took quite a long time. There were times during this phase when we'd have appreciated a bit more proactive communication from Matthews Benjamin but in truth the delay was largely attributable to the conditions of the local housing market. Once we had 'sale agreed' however communication from the office was exactly what we needed, thanks to Nicola (who was great) we were kept fully up-to-date with the sale process.

Jill · 15 June 2020 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Thank you for your review and feedback Jill! We wish you all the best for the future. The Matthews Benjamin Team.

5/5

Google

The service we received during the sale of our property was outstanding. We met Jack for the valuation and instantly liked his manner and professionalism and had every confidence in him showing potential buyers around the property. Whilst the sale was going through, Nicola was superb showing such patient, friendly efficiency. She was always there when needed, and worked hard helping the sale to completion. If we were ever to move again we would most definitely use Matthews Benjamin, Windermere.

Sara · 15 June 2020 · Matthews Benjamin Windermere

Agent replied · 14 June 2024

Dear Sara & Family, Thank you very much for your kind comments and review, very happy we could be of assistance. We look forward to hearing from you soon if you ever wish to move again. Matthews Benjamin Windermere Team

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Questions about Matthews Benjamin

Which Matthews Benjamin office has the most reviews?

Ambleside has the most, with 145 reviews rated 5.0 out of 5, followed by Windermere with 76.

Where are the Matthews Benjamin offices?

The three Matthews Benjamin offices, by town:

  • Ambleside: Kelsick Road, Ambleside, LA22 0BZ
  • Lancaster: 19 Castle Hill, Lancaster, LA1 1YN
  • Windermere: Hazlewood Ellerthwaite Square, Windermere, LA23 1DU

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