Trusted Agent profile
★★★★★
236 reviews across 2 offices and 3 platforms
Maskells Estate Agents Ltd has two offices, all in London. Together they have 236 reviews on three platforms, rated 4.9 out of 5 overall.
213
Reviews on Google
All 2 offices
6
Reviews on Facebook
All 2 offices
17
Reviews on Trustpilot
Business-wide
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Maskells Estate Agents Ltd's two offices, most reviewed first. Each has its own page.
Maskells Estate Agents Ltd is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Maskells Estate Agents Ltd and its branches won awards at The British Property Awards in eight years, most recently 2025.
British Property Awards winners in eight years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018.
2025 2 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Silver The British Property Awards 2024 winners
2023 2 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery happy with the service I received from Poppy - she was friendly, helpful and understanding and she put a lot of effort into getting the tenancy signed. One of the best agents I have dealt with in London. regards, Lucy.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review.
5/5
GooglePoppy is great to work with. She was always responsive and made the viewing / move super easy. She provided detailed and helpful responses to questions related to the property and everything was in perfect condition when I moved. I would be happy to recommend her and work with her again.PositiveResponsiveness, Quality, Professionalism
I am so happy you love your new home and have settled in, and what a gorgeous flat!! (I knew you would love it). Thank you so much for the review it is much appreciated! - Poppy
5/5
GoogleStellar customer service. The agents are extremely helpful and will answer to any enquiry within minutes. Especially memorable was the occasion I managed to lock myself out of my apartment on a cold Sunday evening of all times. Even though this is above and beyond what anyone would consider business hours, my agent Alex took it upon himself to make the 30-minute trip to my apartment and help me get back in. Naturally he did not expect to be compensated for this, illustrating Maskells' exceptional standards when it comes to customer service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Henry for your good review, I was only too pleased to lend you my assistance and I am glad we resolved the problem so swiftly. Sincerely, Alex
5/5
GoogleMaskells has been a great agency to work with! Poppy helped me a lot to find the right apartment, especially during those challenging times of covid where I coudln't really go apartment hunting in person. They have been great at accommodating my requests and quickly fixing any problems that arose. The entire team helped me set up perfectly and their constant friendly attitude has made them nothing other than a joy to work with.PositiveProfessionalism
Such kind words, thank you, it was a pleasure finding you your new home! - Poppy
5/5
GoogleI am extremely satisfied with the service provided by Maskells Estate Agents. I had to move in during first lockdown in March and the team was very efficient allowing me to move smoothly into the property shortly after I signed the contract. I would like to highlight the precious work of Alex who, with fantastic customer service, has promptly solved the few issues I had with the property and he is always available to help. I highly recommend this agency because of their manners and professionalism.
Thank you Beatrice for your kind review about our service.
5/5
GoogleAfter a long search for a property, Poppy from Maskells provided the best service helping us rent a beautiful property. Unlike most agents in our experience who become absent once the signatures are obtained, Poppy was present for any support making the whole process stress free. The whole team at Maskells have been great, I would highly recommend this agency.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Vasiliki, what a lovely review to read, you were an absolute dream to work with and it was a pleasure to meet you both, I wish all my tenants were as organised as you two! - Poppy
5/5
GooglePoppy and her team have been a tremendous help to us in searching for the perfect flat, from the initial stage of viewing to moving in. Everything was very straight forward and upfront. I’ve dealt with many estate agents before and Maskells have set the new standards for professionalism! Also, the referencing company that they work with is spectacular! Very speedy and professional. 10/10 would recommend!PositiveResponsiveness, Professionalism
Thank you Kadin, I hope you both enjoy the new flat! - Poppy
5/5
GoogleWorking with Poppy at Maskells made for the easiest flat hunt and let agreement process I've experienced in my adult life. Poppy was responsive, punctual, super organized and so easy to work with. Highly recommend!
Thank you Steve!! This was one of the fastest and easiest lets I have done in 8 years, all thanks to you being SO organised! In 2 years time I’ll find you another! - Poppy
5/5
TrustpilotMaskells' Outstanding Service
Seamless service from one of London's premium Estate agents, offering stylish and high end properties for rent or purchase. High-end service in Knightsbridge and Chelsea. They will go out of their way to find you the property that you want. 5 Star recommendation from this client.
5/5
GoogleRating only, no written review.
5/5
GoogleWonderful people, highly professional and personable. We were tenants with Maskells for a year and the level of service was amazing.
5/5
GoogleClem, Alex and the whole team are a delight to deal with. They are professional, efficient and very charming. By far the best agents I have come across. 👏👏👏 …
Dear Catherine, thank you so much for your kind review and we were delighted to be able to help. We wish you all the best with the Tenancy and as ever please do not hesitate to get in touch if we can assist further. - Clem
5/5
GoogleVery professional agency and team has done a great and reactive job in the challenge of London real estate. Bravo and merci to make it happened quickly !! Antoine Gilles !
Thank you Antoine we hope you enjoy your tenancy with us.
5/5
GooglePoppy was really helpful in my search for a flat to rent and the potential flats definitely fit my criteria. She was also very patient with all my questions. I would definitely recommend Poppy and the agency
5/5
GoogleBoth Clem and Vashti have been fantastic as we found and moved in to our new flat. They took care of everything to do with the new place while being incredibly friendly and responsive, helping make this the smoothest and most stress free moved we've had.
Dear Erik Thank you for your lovely review. It has been an absolute delight helping you and David with your move and will of course be on hand to help, if needed, during your tenancy with us. Best, Vashti & Clem.
5/5
GoogleAlex at Maskells was extremely on the ball and attentive. Throughout my dealings with the agency he went above and beyond is duties, helping me out with several matters pertaining to the flat. I highly recommend Alex and this agency.
Thank you Robin for leaving us a great review, it has been an absolute pleasure to assist you. - Alex
5/5
GoogleOn a tight timeline, Clem with Maskells found available flats that were heads above what other agents were finding in my targeted area. He was helpful as I negotiated with the owner and checked in that things were progressing well. It was a great experience!
Dear JD, Thank you very much for your kind review. It was a pleasure to be able to help with your search. As ever if we can help in the future please do not hesitate to get in touch. We wish you the very best in your new home. - Clem
5/5
GoogleThe professionals at Maskells were very reliable, responsive, competent, and friendly to work with. As non UK citizens trying to navigate finding and leasing a flat in London for our daughter who was a student, we especially appreciated being able to trust and work with Vashti Sperring and Clem Evans. They represented us well and were honest brokers in every respect. They were kind and respectful to our daughter also. I highly recommend Maskells.
Dear Jennifer. Thank you for leaving such a kind review for us. We all know a move like this across continents can be stressful and we do try to be as helpful as we can and genuinely care (unfortunately unlike other agents in our industry!). We wish you and your family all the best in the future. - Clem
5/5
GoogleI highly recommend Maskells agency. We found our dream flat and Alex is helping us since the beginning and first viewing. It’s always a pleasure to contact Alex and Vashi when we have any issues or questions regarding our flat. They are very professional, answering quickly and the service is just perfect! If you are looking for a flat it’s the perfect agencies friendlier and more human than others. Thanks again for your time and help ;) Clementine
5/5
GoogleRating only, no written review.
Dear Pavel, thank you for the great rating, I hope you are enjoying your tenancy, such a great flat! - Poppy
5/5
GoogleVery professional and transparent, found the perfect house in short time and handled all the admin processes smoothly. Recommended
Dear Giulio we are so pleased that you are happy with our services, thank you.
5/5
GoogleLived in a flat managed by Maskells for over 3 years. Always responsive, courteous and quick to address any issues. Would highly recommend.
Dear Matt, We are so pleased that you were happy with our services thank you.
5/5
GoogleGreat service and customer service, they make sure you find the right property , very caring, especially Poppy Thompson from Chelsea offices. I would highly recommend Maskells.
Dear Sofia, what a lovely review, thank you and do let me know if you ever need our help again. - Poppy
5/5
GoogleA pleasure working with Maskells, especially Poppy Thompson. Sadly, I found another apartment with a different agency, nonetheless I would highly recommend Maskells.
Dear Olivia, thank you for such a lovely review, so happy to help and even though I didn’t find your home for you it’s great to have our sneaky Jaks smoothies, wish they were more often!, Poppy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (71 Walton Street) has the most, with 176 reviews rated 4.8 out of 5, followed by London (105 Kensington Church Street) with 79.
The two Maskells Estate Agents Ltd offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 13 other industry awards since 2018.
