Trusted Agent profile
★★★★★
523 reviews across 2 offices and 3 platforms
LSL New Homes has two offices, in Dover and Darlington. Together they have 523 reviews on three platforms, rated 4.0 out of 5 overall.
8
Reviews on Google
All 2 offices
8
Reviews on Facebook
All 2 offices
507
Reviews on Trustpilot
All 2 offices
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LSL New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe purchased a new home Wellington…
We purchased a new home Wellington gardens Walmer. From sales front end ( Zoe and kate) to resolution of the minor issues after moving in (Simon) we've been dealt with by incredibly experienced staff.
Thank you for your feedback! We’re glad you’re happy with your new home and that our sales and site teams could support you throughout the process.
5/5
TrustpilotWellington Gardens
Good home, good price and value. Very speedy buying process as a first time buyer and the sales team and on site manager have been very helpful and responsive. No snagging issues except kitchen cupboard and drawers which are currently being fixed. Would recommend this developer.
We really appreciate your kind words and are pleased you’re happy with your new home at Wellington Gardens. Thank you for recommending Abbey New Homes.
5/5
TrustpilotGreat Team!
Big thank you to the Sales team, site managers and people on site at Chestnut street. All have been very helpful when moving into our new home and were quick and efficient when I came to the very few small snags we had. Great team would definitely recommend!
We appreciate your review and are pleased you had a positive buying experience!
5/5
TrustpilotNew built, Wixam Royal gardens.
I cannot explain how supportive these ppl have been to me. I am single, and I purchased the house. I had a lot on my plate with full time work, Teresa and Mick the team has been so supportive from first meeting till even almost a month after moving. Teresa helped me with the purchase and site manager Mick has been there every step of the way with all the questions I had, and I had a lot of questions :) . I dont know much about houses, but everything was clearly explained to me, any questions i was able to approach him without issues. I can say, even post purchase Mick and Teresa ,the team is still looking after me. As a single person, for me customer care has been excellent and even more i feel am looked after. I cannot thank them enough.....
Thank you for your wonderful review. We’re delighted Teresa and Mick could support you throughout your purchase and beyond, making the process clear and reassuring. We really appreciate your recommendation and kind words about our team.
5/5
TrustpilotOutstanding Guidance and Quality from Abbey Ho
I would like to express my sincere appreciation for Mr. Michael Pinny, the site Asst Manager at Abbey Homes, Royal Gardens, Wixams. From the very beginning, Michael has been exceptionally professional, approachable, and committed to delivering high-quality work.
Thank you for your kind words. We’re thrilled to hear that Michael’s professionalism, dedication, and support made your experience at Royal Gardens so positive. We’ll be sure to pass on your praise!
5/5
Facebook⭐⭐⭐⭐⭐ 5/5, Excellent Site Supervisor at Abbey Homes, Royal Gardens, Wixams I would like to express my sincere appreciation for Mr. Michael Pinny, the site supervisor at Abbey Homes, Royal Gardens, Wixams. From the very beginning, Michael has been exceptionally professional, approachable, and committed to delivering high-quality work. He is always available to answer questions, address concerns, and guide us through every stage of the process with clarity and patience. His attention to detail, proactive communication, and genuine care for homeowners truly set him apart. Thanks to Michael’s dedication and expertise, our overall experience with Abbey Homes has been smooth, reassuring, and extremely positive. He is a credit to the company, and we are genuinely grateful for his support. Highly recommended! From plot 172
5/5
TrustpilotAmazing customer service
Although there was no homes available for me, the woman in the sales office was very welcoming and helped to explain all my options. She has shown me alternative options to a first time home that I wasn’t fully aware of and given lots of other advice.
Thank you for your review. We’re glad our sales team could offer helpful guidance and advice, and that you had a positive experience with us.
5/5
TrustpilotExceptional Service and Support at Arcadia Park, Aylesbury
I recently purchased a home at Arcadia Park in Aylesbury through Abbey New Homes, and I couldn't be happier with the entire experience. From start to finish, the team made the process smooth, transparent, and genuinely enjoyable.
Thank you for your kind review. We’re delighted our Sales and Site teams made your experience so positive.
5/5
TrustpilotAll round fantastic customer facing and…
All round fantastic customer facing and caring service!
Thank you for your lovely review. We’re delighted to hear our team supported you so well throughout the process and made you feel welcomed and cared for. Enjoy your new home!
5/5
TrustpilotWe recently bought our new home from…
We recently bought our new home from Abbey New Homes in Sittingbourne (Chestnut Grove), and the whole experience has been fantastic from start to finish.
Thank you for your kind review. We’re glad Marina and the site team made your experience smooth and positive. We appreciate your recommendation and wish you many happy years in your new home.
5/5
TrustpilotExcellent experience with Abbey Homes
Excellent experience with Abbey Homes. The process from start to finish was made extremely easy for us as first time buyers. Teresa was amazing and helped us through the process step by step. We couldn’t have dreamed of a better first home for us and all i can say is thank you. Would definitely recommend!
We are happy to hear that you had a positive experience. Its great to know the team was helpful in clarifying and concerns for a first time buyer and that you felt supported in making the right choice. Thank you for your feedback
5/5
TrustpilotRoyal Gardens
We recently moved into our first home at Royal Gardens development and couldn't be happier. All the staff were incredibly helpful throughout the process, especially Teresa and Grant, who made the experience as smooth as it could be. The site team have been great to deal with, and snags were sorted promptly. The house is perfect and the area is a lovely place to live.
We are pleased to hear you have had such a positive experience. We appreciate you highlighting the team members professionalism and that our sales team made the process easy for you. We value your feedback
4/5
TrustpilotVery Helpful and Friendly Site Management
Nev, Ian and Henry the Site Managers of our development have been amazing! So helpful with any questions and any diy jobs that need advice, which is great for first time buyers and always friendly and cheerful. There has been a few minor issues in terms of final touches to the property and some issues with site staff parking in resident spaces during the works, however overall it has been a pleasant experience and we are very happy with our property.
Thank you for your feedback. Its great to hear the site team have been helpful in resolving any issues that have arisen. Our teams dedication goes above and beyond
5/5
TrustpilotAn excellent experience!
An excellent experience, Teresa and Karen were extremely helpful in making sure everything went smoothly. All steps were followed and regular updates provided. Any questions were answered promptly. Always ready to support with any concerns and made sure all forms were completed on time and moving in date was met.
We appreciate you sharing your home buying experience. It is great to hear the team have provided you with support and professionalism throughout. We wish you the best in your new Abbey home.
5/5
TrustpilotWe have had a fantastic time with Abbey…
We have had a fantastic time with Abbey new homes right from the start of knowing of our Coachhouse had been released ,all through our journey the staff have been amazing always there to help if we need it especially all the paperwork that there is , they have gone out of their way to help us . Even now when we have moved in a month ago they are still helping us , if we had a problem with our property it was dealt with very quickly . We would recommend them to anyone who is thinking of buying a new home of Abbeys because they really do look after their customers. I just want to say a big thank you to all the staff at Wixam of Abbey for what they did and are still doing for us your all amazing in our journey to move into one of your homes
Thank you for your feedback. It is good to hear you have had a positive experience and great to hear the team have provided outstanding support.
5/5
TrustpilotLovely House, great sales team
We moved in on 10 September.
We are pleased to hear you had such a positive experience. Enjoy your new home
5/5
TrustpilotExcellent customer service by Usman
I reached out via the appropriate contact form as I had a dispute about adopted roads. I was helped by Usman Ahmed, he went above and beyond and provided me with everything that I needed. Excellent customer service from Usman!
Thank you for your kind words regarding the service provided. We value your feedback
5/5
Trustpilotexcellent
Thank you very much for your positive feedback
5/5
TrustpilotBerryfields
We have bought lots of new builds and therefore have some experience to make comparisons across many builders - as ever, it is the quality of the actual site managers that make the biggest difference.
Thank you so much for taking the time to leave this fantastic review. We are thrilled to hear of the excellent service you received from the team at Berryfields . We are happy to hear you have had such a positive experience and hope you enjoy living in your new Abbey home. The site managers, Ian & Nev may have moved on to another phase on the development, but our customer care team are here for you should you have any questions.
5/5
TrustpilotThank you Abbey homes
Thank you Abbey homes! your professionalism is second to none you have dealt with a long standing issue in a professional way that really blow my mind I appreciate Abbey Homes especially Usman Ahmed thank you.
1/5
TrustpilotThink carefully before you buy
We bought a new-build house from Abbey, and we were initially very impressed. I had heard bad reports about the quality of the build, but our house seemed to be in very good condition; there were minor defects, and these were resolved shortly after being reported.
Good afternoon, We appreciate your feedback and understand your concerns. Please be assured that we conducted all necessary due diligence and communicated our findings to you promptly. While we regret that our response did not meet your expectations, we believe we have provided a clear and reasonable justification for our position. Regards Customer Service Manager
5/5
TrustpilotCHESTNUT GROVE
5/5
TrustpilotRoyal Gardens
I have lived in my home for 2 months now, it’s been wonderful, the house is stunning! Everyone has been so helpful and supportive. Especially Teresa & Karen thank you for your help throughout the process I couldn’t have done this without you.
5/5
TrustpilotExceptional Support from the Arcadia Team at Abbey Homes
I had a wonderful experience with the Arcadia team at Abbey Homes. Barbara from the sales team was always very helpful. Whenever I had questions, she clarified everything and even supported me in keeping track with the solicitors. It was Christmas time when every other office was closed, but she still took responsibility and made sure I could proceed with my reservation, even though I had not yet completed the initial eligibility check. That dedication meant a lot.
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Dover has the most, with 515 reviews rated 4.0 out of 5, followed by Darlington with 8.
The two LSL New Homes offices, by town:
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