Trusted Agent profile
★★★★★
523 reviews across 2 offices and 3 platforms
LSL New Homes has two offices, in Dover and Darlington. Together they have 523 reviews on three platforms, rated 4.0 out of 5 overall.
8
Reviews on Google
All 2 offices
8
Reviews on Facebook
All 2 offices
507
Reviews on Trustpilot
All 2 offices
LSL New Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI was very happy
I was very happy with Abbey New Homes and all their staff. It made it an almost pain free procedure. Teresa was cheerful and super helpful . Mick helped with the minimal snagging problems swiftly . The house itself is lovely and i am settling in well . Thank you
5/5
TrustpilotAbbey New homes new builds
Since registering intrest in the property both sales team and on site building team has been very helpful in helping me settle into the property. Any issues that has occurred as its a new build has been fixed immediately and to a very high standard. I want to personally thank Simon the assistant site manager for helping me with any issues that has occurred and he himself has taken the time to help fix these issues
We are so happy to hear that you had such a positive and stress-free experience. Its wonderful knowing our team's dedication to going above and beyond made such a difference. Thank you for your feedback!
5/5
TrustpilotGreat build quality and exceptional service at Orchard Gardens
We recently completed on our new build home from Abbey New Homes, and wanted to share how positive our experience at Orchard Gardens has been. The build standard of our home is very high. We even brought in a professional snagger/surveyor, and the only snags we identified were very minor. A special thank you goes to Cathy, the estate agent for the development. She has been consistently friendly, approachable, and incredibly responsive. No question or request ever felt like too much trouble - she has been an absolute pleasure to deal with, and kept everything running smoothly. We would also like to highlight Dean, the site manager, who has been absolutely brilliant. He has been proactive, helpful, and genuinely committed to making sure everything is right. Any snags were sorted quickly and without fuss, and he has always been available to answer questions. Thank you, Dean! We have received excellent service, we are very happy with both the quality of our new home and the support from the team. We would not hesitate to recommend Abbey New Homes.
We are so pleased to hear about your wonderful experience with our team! It's fantastic that we could make your journey to finding your dream home so smooth and enjoyable. We appreciate you sharing your positive feedback.
5/5
TrustpilotReally fantastic service from date of…
Really fantastic service from date of move in to 7 day snagging (and beyond). Can't fault the Abbey team. Snagging was done promptly and small issues were dealt with very promptly. Thank you.
We are delighted to hear our team has made everything straightforward for you. We appreciate your kind words.
5/5
TrustpilotGood builders
Acquired new build With Abbey in 2023. Snags now resolved except only one which Abbey team have assured will remain on file if it ever becomes a problem. Happy with overall service from Customer services team and would recommend Abbey homes if considering a new build. Thank you Dante and your team.
W appreciate you sharing your experience. We wish you all the best in your Abbey home
4/5
TrustpilotFollowing the purchase of my property 2…
Following the purchase of my property 2 years ago, initially it was not made clear to me who should be dealing with my snagging list. Eventually I was put in contact with the correct representative at Abbey New Homes and despite a large number of snags that needed rectifying in my new home, Abbey New Homes customer care were always helpful and efficient in assisting with the completion of my snag list.
Thank you for taking the time to leave this review. We are pleased to hear your issues have been resolved by our aftersales team and wish you all the best in your Abbey home
5/5
TrustpilotHighly recommend
From viewing the property and communicating with Teresa, to Lauren helping us with solicitors, and Mick making sure our move in was smooth and we had everything we needed, we couldn’t recommend the Royal Gardens team anymore! Thank you all so much.
We are so pleased to hear about your positive buying journey. Thank you for sharing your positive experience.
5/5
TrustpilotThank you for the amazing after care service Ben and team
We purchased a new bungalow from Abbey homes for my mum and dad who both have disabilities. Ben sears the site manger and the team have been fantastic. Nothing has been too much trouble. They have managed any issues that have arisen in a timely way and have gone out of their way to make sure mum and dad have been well cared for, in making their new home perfect. Ben always responds quickly and checks in after any works to make sure all is good. Mum and dad love their new home, and the service on site has given them peace of mind.
We are delighted to hear Ben has made everything straightforward for you, mum & dad and addressed any issues swiftly. Thank you for your feedback
5/5
TrustpilotBen (construction manager of Abbey New…
Ben (construction manager of Abbey New Homes at Chestnut Grove) was extremely helpful and professional throughout the process. He ensured all snagging issues were resolved quickly and took the time to walk us through our new home, making everything clear and easy to understand. His support made the whole experience smooth and stress-free. Highly recommended.
We are delighted to hear our team has made everything straightforward for you. We appreciate your kind words.
5/5
TrustpilotMoved into my new Abbey flat in August
Moved into my new Abbey flat in August. Build quality appears good. Ian, Neville and Barbra are excellent ambassadors for this company, nothing is too much trouble and they are always available to help if I require anything.
We are happy to hear that you had such a positive experience. We appreciate you highlighting the team member's professionalism and dedication to providing excellent service. Thanks for your feedback.
5/5
TrustpilotMoved in 6 months ago
Moved in 6 months ago, the sales staff were so helpful and always available if needed them. Site Manager Mick was great and if I needed any help was there for me. Very happy with the property.
We are happy to hear that you had a positive experience. It is great to know that the team was helpful and that you felt supported in making the right choice. We appreciate your feedback!
5/5
TrustpilotWe moved in last month and the care and…
We moved in last month and the care and service from Site Manager Ben has been exceptional. He’s really looked after us and always ensuring work is completed to a high standard. The communication has been very good, always keeping us updated. After a very frustrating experience and process with the sales team, the after care has really turned things around for us.
We are delighted to hear Ben has made everything straightforward for you and has addressed any issues quickly. We appreciate your kind words
5/5
Trustpilotchestnut grove
Site manager Ben at the chestnut grove development was incredibly helpful during the first week of owning my property, any issues I had were quickly resolved,
Thank you for your positive feedback.
5/5
TrustpilotFantastic Experience
The whole experience has been great. We had been looking for a new house for ages and couldn’t find one we liked. We had looked at other new build houses but once we took a walk around ‘The Maxwell’ we knew instantly was the house for us. The help from Lucy and Natasha from the sales team made the purchase so straightforward from reserving the property and answering any question we had. Dave the Assistant Site Manager has already proven to be so helpful and a couple of issues we spotted when we had the home demo were sorted straight away. Highly recommended for anyone who is thinking about buying a new build.
We're so pleased to hear our team provided such a welcoming experience and detailed guidance. We are happy our reservation process was easy and detailed for you. It is great to know that our sales team made the process easy and that you found the information helpful from your first visit. We truly appreciate your recommendation!
5/5
TrustpilotAll the way through the process the…
All the way through the process the service was professional and friendly. They were accomodating during initial contact, supportive through the buying process and any snagging was done without a fuss and very quickly. I would highly recommend.
We are so happy to hear that you had such a positive and stress-free experience. It is great to know that our sales team made the process easy and snagging was addressed quickly by our site team. Thank you for your feedback
5/5
TrustpilotProfessionalism at its best
We purchased a new property in Sholden Kent approx 15 months ago. From the day of viewing to the actual purchase and the moving in, the individuals involved were extremely professional and a credit to the company. The quality of the property is excellent.
Hello and thank you so much for taking the time to leave this fantastic review! We are thrilled to hear of the excellent service you received from the team. This really is the type of feedback that we strive to ensure we receive!
5/5
TrustpilotProperty well built and site kept…
Property well built and site kept clean. Site agent very cooperative .
Thank you for sharing your experience with us
5/5
TrustpilotAa developer with a very warm staff and profesional
Aa developer with a very warm staff, from the first step into their office we felt the trust and full support offered to make the right decision for us.
We are so pleased our team provided such a welcoming experience and detailed guidance. Its wonderful that you found our customer service excellent. We truly appreciate your recommendation
5/5
TrustpilotA forever home and expert sales team
From what started as a curiosity on visiting a new build accommodation; we were totally sold by the expert advice and support of the sales team, especially our dedicated sales advisor Zoe. Her support and empathy at listening to the customer was in great contrast to the horror stories you hear. Zoe kept in contact with us weekly, even when there was nothing to add. She accommodated every wish we for the property design and furnishings plus our many visits from early morning, to late evening and even weekend site visits, many unannounced where we would just turn up . Moreover she gave us every confidence that we were making the right choice for our biggest life choice. We can not wait to move into our forever home. Thank you Abbey but more importantly thank you Zoe (and Heather who was also so helpful when was Zoe not around). Without them we would not have pushed forward with the sale or be writing this review. Regards Shaun and Jo
We are so pleased to hear about your positive buying journey. It is wonderful to know our professionalism and communication met your expectations. . Its wonderful knowing our team's dedication to going above and beyond made such a difference. Thank you for your amazing feedback!
5/5
Trustpilot"Exceptional service from Dean and…
"Exceptional service from Dean and Cathy at the St Albans site! They are incredibly professional, responsive, and helpful. We are one of their first buyers at this site. They made our first house purchase smooth and successful. Five stars!"
Thanks you Maithri! We are delighted Dean and Cathy made your first home journey stress free. We have passed on your kind words
5/5
TrustpilotAs a first-time buyer
As a first-time buyer, the whole process of purchasing a new home can feel overwhelming, especially if you’re unsure who to approach or what steps to take.
Thank you, Rohin! We’re delighted Teresa and Curtis made your first-home journey stress-free. We’ll pass on your kind words.
2/5
TrustpilotWe purchased our Wingham property in…
We purchased our Wingham property in Houghton Regis just over two years ago and initially loved the home. The room sizes were impressive and it felt like the perfect family house. Unfortunately, our experience with Abbey Homes since moving in has been extremely disappointing.
5/5
TrustpilotTop team at Wellington Gardens Walmer
A big shout out for the team at Abbey Homes at Wellington Gardens in Walmer, Deal on making my recent purchase go smoothly. A special mention to assistant site manager for his calm manner of dealing with any issues quickly and more importantly ensuring that I was happy and settled.
Thank you for your lovely feedback! We’re so glad our assistant site manager and team could make your experience at Wellington Gardens a positive one. Wishing you all the best in your new home!
5/5
TrustpilotChestnut Grove
We recently bought our first home with Abbey New Homes and we couldn’t be happier with the whole experience. From start to finish, communication was excellent, everyone was very friendly, approachable, and always happy to answer any questions we had, which made the process far less stressful as first-time buyers.
We’re so pleased Ben and the team could support you throughout your first-time buying experience. Congratulations on your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dover has the most, with 515 reviews rated 4.0 out of 5, followed by Darlington with 8.
The two LSL New Homes offices, by town:
