1/5
GooglePossibly the most shameless gang of scammers I've had the misfortune of coming across. These dumb dumbs couldn't build a sandcastle. Stay away
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,894 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,894 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,337
Reviews on Trustpilot
Business-wide
Our offices
LQ's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 555 reviews on Google only. Show every review
Google5/5
GoogleGoing through the lengthy L&Q process was made noticeably smoother thanks to Zakiya and Natasha. Their expertise was evident, but what truly made a difference was their kind and personal approach. In moments where things felt a bit overwhelming, Zakiya was there with clarity and reassurance. It's one thing to be good at what you do, but Zakiya and Natasha go a step further by truly caring about those she works with. We're grateful for her support and glad to have had her by our side.
1/5
GoogleLack professionalism in their lettings services. Literally only interested in what brings them money. Sign off emails without names, no contact, no phone numbers, a shambolic landlord.
1/5
GoogleWorst agency ever. People don't respond and would ghost you for weeks. You would just be sending emails with no replies whatsoever and all their phone numbers are either not in service or they don't pick up. When you actually get to connect with somebody, they transfer your case to a completely different person who then asks you for your documents again and the whole process is repeated again. They're a headache to deal with and would never accept their misktake.
1/5
GoogleNever rent from this agency, it will be the worst decision you will make in a long time. They are unprofessional, uncoordinated and will always blame every problem on you. They do not answer their emails and do not pick up the phone. If you manage to get through to them, they will just keep delaying by asking questions you have already given an answer to in your previous emails or over the phone. Problems will only pile up if you choose this agency. Simona Greckaite was our property manager and we wish good luck to anyone who will have her as a property manager - she will not care about you, she will not listen to you and she certainly will take a very long time to get back to you but will contact you with no delay whenever she needs something (but still won't answer your email). Overall: worse than horrible experience (they don't even deserve 1 star)
4/5
GoogleRating only, no written review.
1/5
GoogleNot even worth to review it
5/5
GoogleI have been a tentant for the L&Q for 9 years now and I must say their services is brilliant always very helpful when I need them .
1/5
GoogleVery rude,and they don't care about there tenants.
5/5
GoogleRating only, no written review.
1/5
GoogleBeen on hold for 1.5 hrs still no answer - worst h&a
5/5
GoogleFabiha serviced great customer service. She was very polite and very patient.
5/5
GoogleAlways very pleasent and professional thank you. Had both things sorted today by two different staff in different areas. ☺️
1/5
GoogleNot dealing with problems efficiently
5/5
GoogleBest place to work. Next from home.
1/5
GoogleAwful after care service. Passed on issues about a new property before we moved in. 4 months later none of the issues have been dealt with and just get passed pillar to post. Complaints aren’t dealt with and ignored. Awful service all round.
1/5
GoogleHave two complaints and both refer to housing Ombudsman. I have been threatened by neighbour and they don't care. They just want your money DO NOT BUY OR RENT FROM LNQ
1/5
GoogleThis sham of an organisation is corrupt to the core. Thankfully we got out. But it destroyed our lives. No one in any position is remotely qualified for said position. Every stop of so called management are there only to protect the level below them. Systemic racism towards white people. Homophobic, resent any residents who are private. Seen only as a cash cow to line their own pockets. L&Q is a registered charity. With a CEO earning £300k+ per annum. Please please have no dealings with this organisation. Your life will turn upside down. You will become sick and ill.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleHorrendous customer service.
1/5
GoogleStaff absolutely useless. They can’t even trace their own property. Had to ring 6 times and each occasion was a waste of time, one employee just hangs up on you and the other five just passes the buck. However, one employee did call me back as the phone line dropped, I was very appreciative of that. I realised immediately that that this was mature person, like myself, that understood what customer care is all about. Sadly, the younger ones lack knowledge, rude and just want to take the money. They have no interest in their job, sadly, this seems to be generic in today’s public service generation.These institutes seem to recruit and appoint people because it ticks a box. Irrelevant of their experience
1/5
GoogleVery rude,and they don't care about there tenants.
1/5
GoogleFraud and Scam ! ! Be careful !
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Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,547 reviews rated 3.1 out of 5, followed by Sidcup with 1,720.
