★★★★★ 1/5
GoogleNot one to leave reviews, but I'd give them zero stars if possible.
Extremely frustrating being messed around after being told one date, then delaying to another because the property was not ready in time - not to mention very costly as we had to pay for additional accommodation, living costs, and rearranging plans.
The team were STILL not able to confirm whether we could move in until less than 24 hours beforehand. Giving us such short notice it has all been very last minute and disorganised from Metra Living / L&Q.
Then - once we did move in, our hob did not work because the electrician L&Q / Metra Living contracted did not wire it in correctly.
AND to add - we moved into a 2 bed flat, but they only gave us 1 fob between us. We're over 2 weeks after moving in and still no update from Metra Living / L&Q.
Incredibly poor all round.
Dinesh · 2 August 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Dawn · 30 July 2024 · LQ Sidcup
★★★★★ 1/5
GoogleWorst company. Property managers are useless and don’t respond. Have hand an ongoing ASB issue for more than a year and they have not done anything about it apart from drag the situation on and do nothing despite me telling them it’s affecting my mental health. They ignore emails when they don’t have the answers. Their new build properties have poor insulation and they try lie about it to make it seem like you’re going crazy.
Avoid at all costs they’ve even sold of their PRSO stock to Metra Living. It’s not worth it.
Rianna · 26 July 2024 · LQ London
★★★★★ 1/5
GoogleBad customer service. Put in an application and got no response. Called them but received nasty attitude. God clearly doesn’t want me renting with L&Q.
Priscy · 24 July 2024 · LQ London
★★★★★ 1/5
GoogleWe moved out in May, but only received our deposit back in July. Our property manager (Simona Greckaite) kept ignoring our emails and the whole situation (being owed over £2,000) caused us huge distress.
Nahuel · 24 July 2024 · LQ London
★★★★★ 1/5
GoogleNothing but a bad experience since 2010 and ongoing. I have a list that goes on and on and on and on one of which is scaffolding left up front of flat since July/Aug 2022 it's now 11th Sept 2023 and still there. Worst thing is, is that they don't know/remember who it belongs to. 😒 Update. After yet another complaint, Scaffolding has finally been removed 25th Sept.
UPDATE. 15TH JULY 2024.
Scaffolding went back up at the end of May. This is so the Outstanding Roof Repairs can be completed.
I've Still heard Nothing back about the roof being done.
This is a roof repair that was 1st brought up 10 YEARS AGO 😳.
It was supposedly fixed the first time around, But It was a shoddy job that made the roof leak more 😳 I've been waiting for the 2nd repair ever since.
Vesta · 24 July 2024 · LQ London
★★★★★ 1/5
GoogleCalled emergency repairs because got flooded by l&q workers who has office above my flat... was told someone gonna come in 4 h. Nobody showed up !
Jane · 24 July 2024 · LQ London
★★★★★ 1/5
GoogleThis is the worst company ever. They are non responsive and take no responsibility. You can raise an issue 50 times and they do not care. The response will always be, have you spoken to your neighbours? Until you get fed up and sort the problem alone with a massive bill to cover! They are a waste of money. Needless to say that all the service charges are a waste. They do not do anything with it, place is always dirty, grass overgrown, walls falling apart.
Ferrdi · 24 July 2024 · LQ London
★★★★★ 5/5
GoogleRating only, no written review.
Nazir · 24 June 2024 · LQ London
★★★★★ 4/5
GoogleNice houses roads are OK signage wise they are getting there ..8 out of 10
Raymond · 18 June 2024 · LQ Warwick
★★★★★ 1/5
GoogleWould not recommend, their 3rd party referencing system is ridiculous, Having never missed a rent due date in the last 18 months, with a joint income well over required amount, they rejected our application and held onto the holding deposit (£500). This was due to one of previous months rent being paid 2 hours late.....
Matt · 4 June 2024 · LQ London
★★★★★ 5/5
GoogleRating only, no written review.
Lee · 2 June 2024 · LQ London
★★★★★ 1/5
GoogleTerrible housing association - they raise the rent massively every year and their customer service is absolutely shocking - as a resident of 2 years I cannot wait to not have to deal with them anymore.
David · 2 June 2024 · LQ London
★★★★★ 5/5
GoogleI had jammie come to fix my back door lock .he was very polite an helpful and done a really great job
Carolyn · 2 June 2024 · LQ London
★★★★★ 1/5
GoogleI want to report that 292 properties with around 1000 residents are without water for the last 12 hours due to L&Q's negligence. They keep telling us for the last 10 hours that the contractor is on its way. At one point they told us that the contractor fixed the problem and you would have running water in 20 mins. Aster calling then after n hour they don't us it was a mistake contractor is unreachable. Now in our area we have disabled residents and L&Q are not even providing them any water bottles. Thames water are on the site for the last 7 hours and waiting for L&Q contractor.
I think this should be reported as a main news as to how L&Q treat their resident.
Z · 2 June 2024 · LQ London
★★★★★ 1/5
GoogleI’ve just moved in to some new builds that L&Q manage. Unfortunately I’ve had nothing but grief since moving in. The apartment itself is lovely however one week in to moving in my shower is broken and there is a leak under my floor which has now ruined my brand new carpet. We do not have enough communal bins to facilitate how many apartments are in the block and the electric gate has been broken for 2 weeks now making a very scary electrical noise. We pay a significant amount of rent to live here however it’s like the L&Q staff were wonderful until they had your money and then that was it. Extremely disappointed. I expected better from this firm.
Sez · 26 May 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Kate · 19 May 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Alex · 16 May 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Алексей · 12 May 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Terry · 10 May 2024 · LQ London
★★★★★ 1/5
GoogleRating only, no written review.
Billy · 10 May 2024 · LQ London
★★★★★ 1/5
GoogleNot even once the attend to do the work
M · 10 May 2024 · LQ London
★★★★★ 5/5
GoogleThe customer officer was knowable,friendly and helpful
Tatiana · 10 May 2024 · LQ London
★★★★★ 1/5
GoogleCompletly Ignored the ombudsman it does not get any worst than this
0 stars seem to care about money only
Melissa · 10 May 2024 · LQ London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
