5/5
GoogleRating only, no written review.
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
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2,849 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,849 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,323
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 524 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleHallway ceiling collapsed last night. Emergency service came out. Now no one coming out today to sort it. Leak still going on.
1/5
GoogleCurrent tenant - my life turned into hell. Avoid at all costs! Should be zero stars
1/5
GoogleUPDATE: After 2 months of trying to get the details, L&Q informed me that they made a mistake and were trying to charge me again the same amount I already paid. Please be very careful and check every bill as this company is clearly involved in financial abuse! They overspend the budget by more than 60% without any explanation provided. Horrible horrible service! I have bought a property through shared ownership scheme with L&Q, they had initially charged me Β£430 per month for a service charge, which was already a lot. However, I received a final statement according to which I should be paying more than Β£800 per month as a service charge. I have been asking for an explanation why it's been so high and what has gone with the estimates with no explanation whatsoever. Please be very careful when dealing with this company.
4/5
GoogleRating only, no written review.
1/5
GoogleAs a disabled person, on the 8th floor of Wakering road, it took someone else to bang on my door to geetme out, anyone can have a look.....the 7th floor is still boarded up ,wanna explain?
1/5
GoogleRating only, no written review.
1/5
GoogleLiving in a new build which has 10 floors. First list stopped working over a month ago and still not working and now the second lift is also broke and has been for 4 days ! calling L&Q is waste of time as they say its being dealt with but if we are going on the repair times of the first lift then we wont ever have them fixed. No food deliveries will go up more then 2 flights of stairs so cannot even get food shopping. I personally have two babies and so does the majority of the people in this block and we cannot carry 2 babies and prams down alone ! Its disgusting
5/5
GoogleL&Q are the best , π love you β€οΈ β¦
1/5
GoogleRegistration ending DUJ, aggressive driver, calm down itβs surburbia not a race track
1/5
GoogleWow! I have lost count on the time that I wasted on this organisation! I am still waiting to hear back regarding our Service charge final deficit balance of 2023/24...?
1/5
GoogleWorst possible customer care. Constant hold time of mroe than 30 mins and even after the long wait the customer service person is in a hurry to put you on hold again for another 10 mins. constant shifting of calls blaming someone else for a problem or an issue. worst possible management as well. complete delays (an email to be actioned took more than 10 days) in minor queries.
1/5
GoogleTerrible. I was with L&Q energy for years. I moved out and was not able to get a response from them via phone / email / complaints for months. Just no reply, on hold for hours and the call would drop. If you are in this situation you need to call their line and press whatever numbers you can to speak to someone, no matter what department they are from. Then demand that they file a complaint on your behalf and threaten to sue if they donβt. This way they finally filed a complaint and someone from L&Q energy reached out to me. Awful company.
1/5
GoogleAbsolute scammers DO NOT BUY a property from them. I bought my flat 4 years ago now and they have increased my service charge by about Β£150 in this time PER MONTH and have now sent me a letter to say I owe them another Β£1.2K for service charge. I already pay Β£260 a month for service charge alone!!! Is this company run by clowns? They don't even deserve one star.
5/5
GoogleRating only, no written review.
1/5
GoogleTerribly run organisation. We will be moving to a Right to Manage scheme to get rid of them. Constant changeover in staff. Bouncing if complaints from one department to the next to only get ignored. Ever increasing service charges while service quality decreases. Avoid.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleHighest concentration of incompetence Iβve ever encountered
1/5
GoogleVery poor customer service try to contact no one answered the phone and very bad service to repair. Try to repair something takes so long. To fix for you 0 Customer Service.
5/5
GoogleA lady called Michelle O'Connor answered the phone and was so helpful. She really went above and beyond to help us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,509 reviews rated 3.1 out of 5, followed by Sidcup with 1,706.
