Trusted Agent profile
★★★★★
2,846 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,846 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,320
Reviews on Trustpilot
Business-wide
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LQ's three offices, most reviewed first. Each has its own page.
Showing 524 reviews on Google only. Show every review
1/5
GoogleIncompetence! I spoke to one of the senior personnel who promised to visit our property in response to our letter regarding parking issues, but she never turned up; this letter was accompanied with photo evidence, but asked to send evidence even though we'd sent photos already. There was no communication as to why, when, what etc. she wasn't able to attend. Then when contacting the company to get answers, she's been unreachable! Ridiculous! This has gone on for more than a week!
1/5
GoogleAn absolutely incompetent bunch! And to say the service is atrocious is generous. All the staff read from scripts, they might as well subcontract the contact centre to the Far East as it would give them a better chance of actually delivering. East Thames use Interserve as one of their main contractors. Those who have interacted with interserve will know just how skilled their workforce is. A substandard RSL working with a substandard contractor!
1/5
GoogleLast September (2016) we reported leak in the water heating system. After repeated requests for it to be fixed, and several visits from plumbers sent by ETL who said 'we can't fix that' we finally got it fixed in late March 2017. By this time the airing cupboard was badly stained. The next communication we got from ETL was not an apology but a notice of possession! We don't care - we were looking to buy elsewhere anyway - but it seems our experience is not unusual. We will be glad to see the back of them.
1/5
GoogleMoved into a new estate and have had endless problems getting the phone connected. East Thames Homes should sort all this out prior to people moving in. By the way, Lewis Devonish and Andrea Isip either work or have worked for them, so you can safely ignore their five star reviews. This is for customers, so neither of you should be doing this.
1/5
GoogleThe worst landlord ever. Repairs are always botch jobs when they do bother doing the job otherwise 9/10 times they turn up and have a look at the problem to then turn around and say the elctrician would have to come in to fix it or the plumber needs to come in etc... the excuses are endless. Eventually when you do put in a complaint regarding their service they ignore it completely and even ignore emails and calls chasing them for a status on the complaint put forward. I would give 0 stars if it were possible.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
3/5
GoogleFriendly staff
1/5
GoogleRepair service is rubbish
1/5
GoogleNever go to work for Hotelcare!
1/5
GoogleAbsolute rubbish..... repairs never get done, the pumps on the sewers keep breaking, my house stinks of sewage, all the street lights have gone in the close nothing has been done about it and all the repairs I report in my property never get fixed, it's an absolute joke, what am I paying rent for? 😡 …
1/5
GoogleWhat a rogue landlord, they take your rent and find it hard to do any repairs and basically tell you, it's down to you, to fix any repairs needed. One star is too good for them.
1/5
GoogleRubbish service. I pay over £300 for rent and the repair don't get fixed, say that it's on us to do everything! like it's not even our house!!! never even contacted us when they came to "fix" our pipes, which were not even broken in the first place. wasted our time, even though we had plans they wasted 2 hours of our time, and when we emailed all they said was "sorry", sorry is not good enough! been over 14 years in this house and not once have we had anything re-done, the floor is sinking which they say it isn't, disgraceful! Never even reply to their letting's email address. repairs teams is rubbish and customer services is even worse. overcrowded yet they do not care. FIX YOURSELVES!
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleGood
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 2,504 reviews rated 3.1 out of 5, followed by Sidcup with 1,704.
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