1/5
GoogleMy bikes were stolen after the maglock on the bike store was broken for weeks, something residents had already reported. L&Q ignored it, and when the theft happened, they told me to call the police or my own insurer instead of accepting …
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,846 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,846 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,320
Reviews on Trustpilot
Business-wide
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Our offices
LQ's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 524 reviews on Google only. Show every review
Google1/5
GoogleI wish I didn’t buy from L&Q at all. I spent a lot of money on their properties. All I constantly getting is endless harassment and data requirement for no benefit to landlords at all whatsoever. Especially their “Customer Services, …
1/5
Googleyou pay services charges more and more every year for the service they didn't provide. They don't even reply to your emails, even their complaint department. Completely useless housing association. They are just taking your money.
1/5
GoogleWe stored our bicycles in the “secure cycle storage” as instructed in their own Home Guide. Despite following every guideline, locking to the rack, securing the door, our bicycles were stolen. There is no CCTV, no proper access control. …
1/5
GoogleTerrible experience. We overpay service charge every year and they never refund back!! I have been chasing them for weeks. Stay away from them.
1/5
GoogleRating only, no written review.
1/5
GoogleI wish I never purchased a flat for L&Q. They don’t manage the estate at all. Despite refusing to pay service charge they …
1/5
GoogleL&q staff cut your house key and give it to your neighbour. So other neighbour can come in your house. I had men came in my house at 3am. They are always at my door. Trying to get.. avoid living in catford
1/5
GoogleRating only, no written review.
1/5
GoogleL&Q is the worst housing association I’ve ever encountered if I could give zero star I would.there attitude towards their residence absolutely stinks. They charge Service charges that I do not get and then when I call to investigate in why I am being charged for something that I do not get they get very aggressive and just shut you down also to add if you are trying to move to a bigger property there is no help from L&Q. Every new housing manager that gets reassigned they just give you false hope they act like they are going to help you, but then you just get completely ignored.
1/5
GoogleL&Q service standard - they call it grounds maintenance.
1/5
GoogleI feel quite unsafe being under this housing association’s care. There is never a sense of urgency and things are never done correctly the first time. Their level of negligence is actually dangerous.
1/5
GoogleHorrendous Living Conditions, Unresolved Disrepair and Health Concerns I am absolutely disgusted with the condition of the property and the lack of any effective action taken by the landlord to address multiple serious issues. Since the start of the tenancy in August 2021, the property has been plagued with disrepair, including extensive mould and damp in nearly every room. These problems have never been resolved, despite repeated complaints and requests for repairs. Living Room: Mould has been growing on the walls since day one. The wall behind the sofa is damp, causing the flooring to lift, and the sofa itself feels damp and has mould growth. There is a horrible, musty smell due to the dampness. Kitchen: Damp and mould have been present in the corner near the garden door since October 2021. Hallway: Extremely cold due to poor insulation, with drafts making the space uncomfortable. Any items left in the hallway have been damaged due to mould growth. Storage Cupboard: The hallway storage cupboard has been damp since October 2021, and mould has ruined personal items stored inside. Bedroom One (Children’s Bedroom): The children’s bedroom has had persistent damp and mould on the walls since October 2021. A foul mould smell has affected the children's health. The cupboards are damp, and despite repeated cleaning, mould keeps returning. The floor feels constantly cold, as if cold air is coming from the ground. Many of the children’s belongings have been ruined by the damp and mould. Bedroom Two (My Bedroom): Damp and mould on the walls have been a persistent issue since October 2021. The bedroom cupboard is also damp, damaging any items inside. The floor is freezing cold, despite being carpeted. The entire property is in such poor condition due to flooding, damp, and mould that it is simply uninhabitable. Despite numerous complaints and reports to the repair line via phone and email, nothing has been done to resolve these issues. Since moving in, the landlord has been made aware of all these defects, yet no effective remedial action has been taken. I’ve had numerous visits from agents, employees, and contractors, but no real solutions have been provided. I’m appalled that even after surveys were conducted, the ongoing mould and damp issues have not been addressed. This situation has caused me significant distress, and I am deeply concerned about the impact on my family's health, especially with my children sleeping in a room with such severe mould and damp. The property has been completely unsuitable for living, and I’ve suffered damage to my possessions as a result of the disrepair. I cannot express enough how frustrating and upsetting this experience has been. I would strongly advise anyone considering renting from this company to think twice. The failure to address these severe issues shows a complete lack of care or responsibility for tenants' wellbeing.
1/5
GoogleI wish I could give them 0 star. One of the worst company ever. LLR is all a scam they make it very difficult for young people due to bad credit. The scheme is to help people that are £55k annual salary or above if your under forget about it. They discriminate against young people trying to get into property ladder.
5/5
GoogleVery nice house development in Leamington Spa / Warwick.
1/5
GoogleRating only, no written review.
1/5
GoogleWe went without water for over 90 hours (4 days!) due to their negligence If you have any other option, take it, L&Q should be the absolute last resort.
1/5
GoogleVery poor service, the building is never cleaned, they don't take care of anything. The lift is not working for more than 1 month. It is a conpletly disrespectful conpany.
1/5
GoogleIf I could I would give zero star review. Very disappointed with emergency repair speed, health and safety management. Thank you for last weekend hot rain over our heads for 4 days :(
1/5
GoogleI am a tenant and they have neglected my underfloor heating for 3 years . Shameful
1/5
GoogleOne star is generous. I moved into my property March 2024 and raised snags that needed to be fixed. After chasing over 10 times to various people in L&Q, nothing has been done. Raised formal complaints and still no progress. Avoid at all costs.
1/5
GoogleMakes you wait 1 hour on hold, only to be told that you have called the wrong team to address your problem, and will not redirect your call, just expects you to wait on hold again, and then the right team might say they cannot help you. If they can help, it will take months for them to get anything done over email, so in attempt to speed up the process, you can try calling up (expect being on hold forever all over again, because they only share one generic number for all issues) and referencing your email, but they will struggle to find the email you want to discuss. I cannot believe we pay L&Q such an expensive service charge. My flatmate has taken annual leave to let a plumber in on the day that L&Q says they are sending one round, and they haven't shown up, 3 times in a row. We have not had a properly functioning boiler for a year.
1/5
GoogleAWFUL COMPANY WITH AWFUL DRIVERS! E070 EEJ, speeding and on the phone whilst driving. A complete danger to other road users. Sort it out!
1/5
GoogleExperienced fraudulent activity under this name. Spoke to some guy finally and he (Julian) was very very unhelpful and uncaring and just made me angry tbh
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Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,506 reviews rated 3.1 out of 5, followed by Sidcup with 1,704.
