1/5
Rating only, no written review.
Trusted Agent profile
★★★★★
2,849 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,849 reviews on three platforms, rated 3.1 out of 5 overall.
524
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,323
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Showing 524 reviews on Google only. Show every review
1/5
Rating only, no written review.
4/5
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4/5
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1/5
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5/5
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2/5
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2/5
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1/5
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1/5
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4/5
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5/5
Great service
3/5
I work here.
3/5
Good place housing
3/5
A few great housing mangers in here.
1/5
Nothing worth seeing here. The neighbourhood is very run down and rather unsavoury
1/5
Worst customer service and amateur staff who have no clear WHAT they are talking about! They don't even deserve a star as a rating!
1/5
Absolutely rubbish! Poor customer service, unresponsive, don't fix anything, difficult to reach
1/5
lived in one of there flats for years in forest gate - the main communal front door was broken and wouldnt lock - in the 5 years i was there it was never repaired despite multiple requests.
2/5
Building is lovely,reception personel very understanding.My neighbors sister and friend were fobbed off abismaly and as i say building is lovely East Thames has as a Care provider and disabled peoples homes provider has failed miserably and i believe them to be culpable watch your local news.
1/5
These guys are a joke. Its probably not their fault, let's face it, they are probably understaffed and budget due to government cuts and the whole setting up a company to operate public service is a joke too. but anyway, based on what is going down at Meath crescent in Bethnal green, globe town, they cannot manage anything
1/5
Rubbish! Don't reply to any emails, nothing gets done. Been waiting for over a year for a new door. Windows leaking and nobody cares, complaints don't get dealt with.
1/5
Possibly the worst housing staff in the world. Repairs take forever to answer!..if your lucky enough for them to pick up phone?..promises of upgrades go unfulfilled...they don’t care and are poorly organised...
1/5
Extremely poor customer service by both East Thames Limited and their associated Partner Interserve, failed to identify and resolve simple fault in weeks time, bad management. I will certainly avoid or do not recommend others to buy a property associated with East Thames and L&Q Group.
1/5
If you live in a property run by these imbeciles - may god help you. The most pathetic contact center in the modern world. You call one day and speak to a team then the next day some other company in some other part of the country answers, with no connection to what you called about. You get passed between several teams, put on hold for ages, then get told there is no record of what you called about and they make you feel like you have done something wrong! The staff themselves are OK - what I refer to as IMBECILES are the ones who run the place. They all need to be sacked.
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London has the most, with 2,509 reviews rated 3.1 out of 5, followed by Sidcup with 1,706.