4/5
GoogleGot my heating fix fairly quick
Trusted Agent profile
LQ estate agents in London, Sidcup and Warwick
★★★★★
2,892 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,892 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,335
Reviews on Trustpilot
Business-wide
Our offices
LQ's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 555 reviews on Google only. Show every review
Google1/5
GoogleA resident of 11 years whose life for the last 4 has been made progressively worse because of this company.
1/5
GoogleVery bad housing service...rude...bad properties...2 years or more if anything done when reqwesting repaire.
4/5
GoogleHaving had a quick moan to L & Q about the communal buzzer being locked on and driving me nuts I had three concerned L & Q staff contact me and an engineer repaired it within hours - Thank You.
1/5
GoogleI have had, over the last ten plus years mostly a night mare, which only gets worse when dealing with L&Q when it comest very serious repair issues. On top of this in spite of complaints there seems to be no real efforts to recognise the issues let alone do anything about it.
1/5
GooglePoor quality from this Housing Association. Send endless letters for payments no explanation for increases and do not get back to residents when asked. Use standard procedures for chasing without engaging with residents....bring back East Thames.
1/5
GoogleTotal mess my ceiling is leaking and they don't care. must not the amount of times I've called and nothing's been done at tall..
1/5
GoogleThroughout my tenancy had many issues such as a flooding, fire alarms going off because of their poor quality, balcony panels being a health hazard although building is not even 2 years old and much more. Majority of cases had to be solved by ourselves. And when something as simple as "could you send us the remote to the parking because the one we got doesn't work" , this is the answer we get ( pictures) after weeks of back and forths. Not only staff is dismissive but also raw and rude. We asked a simple question and were clear about it. We were promised the fob was being posted twice but nothing arrived and when we chase up, they deliberately try to make it appear as a misunderstanding, deeming themselves the right to send us back an angry response!? They seriously need to revise their work ethics.
1/5
GoogleI think the work ethics of some of the employees of this company is nothing to write home about. So appaulling in this time and age . They do not acknowledge email and if you get to speak to someone . They never did what they promised . I am really disappointed in the service and I hope not to have anything to do with them in the future. No star
1/5
GoogleReport about a hanging kitchen cupboard repair back in august 2020 and after a month later they booked me an appointment to come and have a look, after the initial appointment no one contacted back so had to call back to find out what is happening with the outcome of my initial appointment, been told they have to order a new unit, fair enough but it took 3 months for them to book me an another appointment to come and put the new unit in December 2020 but the day of my appointment they rang me to cancel my appointment and when I asked for the reason they told me they have to have the asbestos report!! I told them if you needed this report then why didn’t you get this beforehand and ideally while I was waiting all that time for my fitting appointment, it just waiting everyone’s time and the cupboard is dangerously hanging and might fall and hurt someone, but been told as soon as they get the report they will book an appointment, but no one rang so as usual had to phone them back and been told they booked another appointment in February 2021! How can I be happy for this when you cancelled my appointment because of your efficiency, made a complaint but they are so reluctant to admit their fault and been stop replying my emails, so hopefully this time they better come and fix it in February 2021 or I’ll take legal action, can’t neglect your customers but that’s what they are doing😡😡😡
1/5
GoogleI find it amazing that the majority of the reviews are quite poor, however the first has 5 stars. I live in a very nice place in Stratford ... I have so many repairs that have not been addressed, missed appointments and lack of care from respecting appointments time... also handing the note of no access to my 16 year old daughter when I am just behind and they just left. I believe I am in a health and safety situation due to repairs not being carried out and still nothing has been done. Just don't know what to do anymore. I have no emergency door apart from the entrance to my flat... both my kitchen window and balcony door are jammed without me having clear access in case of fire.... Up to now ...nothing.this issue has been reported since November. If anyone can help me I would appreciate. They not replying to me any way... phone and email. What shall I do? Don't get sold or rent a dream
1/5
GoogleThe ABSOLUTE WORST. L&Q do NOT deal with emergency situations at all. They pass the buck when it comes to responsibilities and fill their pockets when it comes to pay day. Multi Million pound company with everyone getting a FAT pay check, but when it comes to pay Out, they spout legal jargon, which is utter rubbish. The day you (L&Q) get your comeuppance, no one will bat an eyelid, instead everyone affected by you, and your pathetic work ethics, will stare to make sure each nano second of your demise is viewed. The flipping call centre won't even recognise the choices made on the key pad and will literally cut you off. 3rd world countries offer better customer service than you ingrates. Please note, this above review is Not for those sincerely earning their pay by doing ethical work.
1/5
GoogleWould give no stars if I could, had a ongoing issue for 7 months had a appointment today the 4th one still not done Contracts left then water running through ceiling and electric fitting. This was at 4 o'clock at half ten still no one came out. Next time I'm going to get Frank Spencer to do the work
1/5
GoogleNever ever buy a shared owner ship property from L&Q. One of the worst associations scavenging on blood of hard earners. Totally carless and appalling in resolving issues. The staff is worst than government office staff in third class countries and treat the tenants like third class citizens.
1/5
Googlei have a outstanding repair in my bathroom for over 1 years ,this company is crazy, they keep on canceling appoinments. The staff are lazy and keep making mistakes and you have to keep chasing them, they take ages replying your queries and never pick up the phone and you have to leave messages, They never improved over the years, the service got worse !!
5/5
GoogleWe didn’t end up renting from L&Q (just found a flat we liked better) but the service during our inquiry and viewings was outstanding. We were shown around Royal Wharf by Samuel, and I’ve never had such an enjoyable, honest experience when viewing flats. Would absolutely reach out to them again when looking for a new home!
1/5
GoogleMust be the worst housing association in history. Incompetence all round. Rude case managers, repairs dont get done. Had a leaking for like 2 years, cracks in the wall. Yet their more then happy to take your money or chase you up for it. DO YOURSELF A FAVOUR STAY CLEAR OF THIS ATROCIOUS HOUSING ASSOCIATION! BUNCH OF THIEVES!
1/5
Googleone of the worst Landlords you will ever come across. I have a Leak at my flat for the PAST 10 months and it is still ongoing. I had a very small plaster coming off the wall at the start and now my whole flat is messed up. I have damp on every single wall of my flat. After almost 10 moths still waiting for them to repair the damage and stop the leak. WHAT A JOKE! Simply stay homeless but DO NOT RENT FROM THIS PEOPLE.
1/5
GoogleThe worst shameless company on the face of earth. Yes you heard me. This is a company provides next to zero service， yet charging service charge of luxury apartment level. Every few months we would receive a letter they had increased service charge by a few hundred quids and when confronted, no satisfactory answer given. Cleaning service is provided once a week at minimum level. Other services are non existent. Customer service is so bad, you really wonder this company hired hundreds of people to bully customers and make their life as difficult as possible. How LQ gets government contract is a mystery, I had wrote to local MP numerous times to report their appalling practices. And LQ would send me customer reviews after every occasion that they failed us. So I thought I should give them a fair review on Google. If you are thinking to move in any property that's managed by LQ, expect continuous nightmare and anguish. Only if I could give them a big fat zero.
1/5
GoogleInsensitive, inhumane and unprofessional. One of the worst housing associations in London. Their treatment of their social housing tenants is appalling and their repairs services incredibly slow and useless. With the exception of a few, most of their staff have either been given the brief to be downright rude and bullying, or that is the culture that they foster. Run miles away if you ever get the option to become one of their unfortunate tenants.
1/5
GoogleIncompetent from top to bottom. We had issues with contracts, repairs and even handling complaints. Every time we called up, no one would take responsibility and then when they finally did 10 weeks later, we were offered £10 compensation despite it taking 14 hours of my time alone to get someone to deal with the issues and even then the issues were never resolved. All we got was excuses and false promises from several people saying they would do something, then not doing it. These people are awful at their job and I don't say that lightly. They are specifically the reason why we chose to move out of our property.
1/5
GoogleIf i could give 0 stars I would, they have the worse complaints and repairs team ever. They will delay jobs for months and give you a reason ‘the contractor still has to give us a date’ even after a whole month? The complaints team act like they care but really they dont, even with me telling them they made a hole in my bathroom in FEB in regards to a leak and they still havent repaired this! They have sent at least 5 people round just to inspect? 5 people to inspect the exact same issue and come with the exact same result from Feb and now im still awaiting a repair. I have a 1 year old son who frequently uses the bathroom and there is a massive hole there yet LQ dont seem to care at all about the safety of their residents? Even after telling them my wife has slipped in the bathroom because of the leaks they still haven't cared. I would highly recommend you look elsewhere and not use this housing association, this is the worst association there is who fails to meet their values ‘People we care about the happiness and wellbeing of our customers and our employees’ this is a complete lie!
1/5
GoogleThe absolute worst landlord ever! They provide a roof and that's it! Good luck trying to get anything done. They flop it all. Frustration levels are through the roof, due to their lack of customer service or any senior management interest or direction. They ignore their own policies and procedures and make it up as they go along. Housing regulators do nothing. They fail to even comply with Housing Ombudsman directives or respond to Councillor enquiries. Someone, somewhere needs to act and individuals need to make complaints to them, housing Ombudsman and Councillors. Maybe if enough people complain, they might pull their socks up!
1/5
GoogleRating only, no written review.
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Questions about LQ
Which LQ office has the most reviews?
London has the most, with 2,552 reviews rated 3.1 out of 5, followed by Sidcup with 1,720.
