★★★★★ 1/5
GoogleWe rented from them for 1 year and I can honestly say it was the worst year of my life thanks to L&Q. There were so many issues with the flat (mold, leaks, rats, electricity faults), they would ignore my emails and never pick up their 'emergency' phone number. Whenever I did manage to speak to someone it would still take days for someone to come and have a look to report back to see if it did actually need fixing. We were private tenants which we were told was top of the list for fixing problems, I would hate to know how long it took for non private tenants. I would avoid renting or purchasing with L&Q at all costs!!
I still get calls from maintenance people now after moving out to come to the flat so there must still be issues.
Sophie · 10 June 2023 · LQ London
★★★★★ 1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
Mohammed · 10 June 2023 · LQ London
★★★★★ 3/5
GoogleA good place to work. Not the best landlords, they have bitten off more than they can chew and struggle to keep up with demands. Lack of knowledge surrounding the mental health of the staff and the residents. Despite this, there are some very compassionate and genuine staff who care about the residents.
George · 10 June 2023 · LQ Sidcup
★★★★★ 3/5
GoogleRating only, no written review.
Shirley · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleRating only, no written review.
Horizon · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleGood developers
Adam · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleLovely houses with friendly neighbours and helpful site manager waiting for the development to finish and enjoy the full benefits of the location , playground and pond …
Aniko · 16 April 2023 · LQ Warwick
★★★★★ 5/5
GoogleIt's a pity the houses are a bit out of my price range.
I love the fact that they are built with wide doors and seem to be more airy.
The marketing suite is amazing, I've been to loads of other sites, and this company makes it feel like your stepping into a hotel lobby. Amazing space.
Gary · 16 April 2023 · LQ Warwick
★★★★★ 1/5
GoogleTerrible customer service, staff are extremely unhelpful. Takes months for anything to get done. They need to look at their management teams as the service they are providing is extremely poor.
Tayebah · 11 December 2022 · LQ London
★★★★★ 1/5
GoogleWorst Landlord has no care or respect for the residents. Despite years of complaint did not deal with parked vehicles on a car free development and many more.
M · 11 December 2022 · LQ London
★★★★★ 5/5
GoogleRating only, no written review.
Arun · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
GoogleMy disabled mother has been left with uneven flooring in her kitchen and no dishwasher after a pipe to her dishwasher, which LnQ supplied and fitted broke. She has been told its her problem, disgraceful man called Gary at Sidcup branch wouldn't even return her call after confirming he would
Toby · 11 October 2022 · LQ Sidcup
★★★★★ 4/5
GoogleRating only, no written review.
Kevin · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
GoogleRating only, no written review.
Rob · 11 October 2022 · LQ Sidcup
★★★★★ 5/5
GoogleRating only, no written review.
Clive · 11 October 2022 · LQ Sidcup
★★★★★ 5/5
GoogleRating only, no written review.
Paula · 11 October 2022 · LQ Sidcup
★★★★★ 5/5
GoogleToby and the team were understanding and helpful with my move
James · 11 October 2022 · LQ Sidcup
★★★★★ 3/5
GoogleDue to Covid I couldn't conduct my business with them the way I wanted to .
Having to drop off in a post box outside the building.
Ben · 11 October 2022 · LQ Sidcup
★★★★★ 3/5
Google, as a vulnerable tenants I had a emergency situation which I am still waiting for them to fix it have been 6 weeks without a shower I don't have a bath it's my only means of keeping clean
Daisy · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
GoogleL&Q Are diabolical with their treatment of disabled tenants. I have seen 1st hand how my partner has struggled to get bit done when property was soposed to be prepared for his needs.
Natasha · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
Google21 years I have been a tenant , I have really looked after the property, it is a shame L& Q have not !!!!! to get any repair done is a battle , jobs booked but your lucky if they turn up and when they do the jobs are sub standard , the odd one has been ok , I dread having to deal with them . I would advise to get everything in writing from them and keep a file, always keep photographic evidence of everything , before and after photos , every telephone conversation tape and back up in writing to them via email . Good Luck you are going to need it
Yvette · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
GoogleThis is day 3 I have been trying to contact L&Q. Day 1: nearly 3 hrs waiting to get through then office closed. Day 2 I visited the office and was promised a call at 1pm. Call never came!! Day 3 First try got disconnected after holding for 34 minutes. Now trying again. L&Q don't care about tenants always felt like 2nd class.
Karen · 11 October 2022 · LQ Sidcup
★★★★★ 1/5
GoogleIf only there were an option for zero stars, worst housing association I've ever experienced! Disgusting customer service and the most useless housing managers EVER! I'd NEVER buy/rent with L&Q ever again.
S · 11 October 2022 · LQ Sidcup
★★★★★ 5/5
GoogleRating only, no written review.
Will · 12 June 2022 · LQ Warwick
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
