Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 5/5

Trustpilot

Fantastic family home

Recently brought our beautiful family home from Linden - Cleeve View. Highly recommend them. Excellent service from start to finish with nothing too much trouble. House is stunning.

Chapman · 24 February 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. They are not interested in rectifying issues with new build properties and do not take ownership for their errors.

Rachel · 24 February 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Bovis - a disgrace from top to bottom!

Well I can only agree with most of the posts on here. Bought a Bovis home, moved in 17/12/19. Several issues later, and an e mail to the CEO, we are still no further forward! I received a survey, and duly completed it. I receive an e mail from Lorraine Farrow, Eastern Area sales manager, chastising me for giving BOVIS, and my home, a very low score!Notwithstanding that e mail has been sent to Greg Fitzgerald the CEO too. You probably won’t be surprised to hear my case is now in the hands of one Paul Moran, a Director. And guess what, after being informed of a response within five working days - nothing!I have also sent them an invoice I have, and I have paid, to have put right what Bovis couldn’t get right in the first place. You guessed it, not even a response! Watch this space. A more incompetent company will be difficult to find!

M · 24 February 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Bought a £480,000 house

Bought a £480,000 house. Sales process went well. Then the issues started... Creaking floors. Hot water had no thermostat fitted. Garage door frames collapsed. Fascia fell off, hitting me. Culmination of issues was a flood destroying half the downstairs due to hot water pipe not being fitted. Four months later, issues still not fixed. Complaint escalated to director level (Sandra Washbrook) who assured me all items would be fixed within 28 days. Strangely enough, they weren't. Said they'd sent a cheque - they hadn't. Said they'd told their insurance company - they hadn't. I don't know whether they are dishonest or incompetent.Genuinely the worst company I have ever had the misfortune to deal with.

Paul · 16 February 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Shocking issues with this company

I live near a family who bought a brand new linden home only to find out they were on top of a sewage pumping station the smell was atrocious!!! Linden said they should have known that but hang on you built it and sold it to them!! Why didn’t they fess up and say that prior to the sale! Avoid these barrow boys before you end up losing money and sanity, kids and family.

Grace · 14 February 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

BAN BOVIS BUILDS

1 star is generous, Bovis deserve 0. This housing developer couldn’t care less about anything other than taking your initial money. The site managers do nothing but lie if you’re able to actually meet one, they’re always unavailable when you arrive on site. The customer care team at Bovis are equally as bad. 40+ plus phone calls, complaints and escalation after escalation but months later you still won’t have a reply. They leave areas they’re building in an absolute mess, nails and broken objects constantly on the floor. Expect a punctured tyre once a month at an expense to yourself. Bovis and site developers constantly pass blame between each other, therefore eliminating who the onus lies with. Awful company and shoddier new builds. If you purchase a house with Bovis add an additional few years to your expected completion date and don’t expect an employee to return any type of query you may have. If they are subject to a license they should have theirs revoked. BAN BOVIS BUILDS

Hannah · 31 January 2019 · Linden Homes South West Wellington

★★★★★ 5/5

Trustpilot

I recently completed on my first home…

I recently completed on my first home at Malago Development in Bristol and I cannot begin to express how happy I am that I chose Linden Homes. The Sales Team (Lisa, Heather and Emily) literally felt like family by the end of the process. They took all the stress off me and did everything they could to make the purchase as seamless as possible. I am still living on a building site as the 2nd phase has started although you wouldn't even realise it. The builders are respectful and friendly. I am greeted every single morning by the builders on site, I think I may genuinely miss them when they leave! The Site Manager Shawn has been absolutely fantastic. He has made sure that every time I bring an issue to his attention, it's sorted right away. I cannot say enough about everyone who I have come into contact with over the past 12 months. I am very lucky that I bought my first property with Linden.

Áine · 31 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

construction workers are extremely loud

construction workers are extremely loud vulgar, cursing, shedding garbage under the shock windows.Quality shock don’t buy house from Linden

Marcin · 28 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

I am a construction solicitor and have been in the industry over 9 years, Linden home Hawkswood Bicester development is by far, and without question evidence of how bad the construction industry can treat residential purchasers. It is so disappointing that a company can be so poor for itself and as an industry as a whole. I bought a new build home in 2013 from Barratts and the experience was easy and I was kept up to date the entire time. In 2018 I decided to move to Bicester. My partner and I agreed with Linden to do the part exchange, we came to a decent deal and it was agreed the house would be completed no later than September 2018. It was at piling / foundation stage at june 2018 and we resisted exchanging as knew in reality they would not be able to complete the entire in 12 weeks. They promised us it would be and assured us multiple times we would not need to remortgage If (worst case scenario) there was a delay. We are now February 2019 and still waiting. 3 mortgages applications later and still Linden ignore us, lie about completion dates and cancel appointments 30 minutes before we are due. There is no engagement or apology for the strain and stress they have put on our lives and I regret ever agreeing a deal with them. Avoid at all costs, there are good residential developers out there, sadly Linden is not one of them.

Sam · 28 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Lack of concern for local people affected by Linden Homes developments

My gripe is not about the houses themselves. My elderly mother's garden backs onto what was once just a field, and the boundary was marked by a waist-high stone wall. However there is now a Linden Homes development on the field, plus of course access for cars, and so an issue has arisen concerning her security and safety. This month, January 2019, marks two years of emailing the company about this. They have sent various representatives round, who have all very pleasantly promised that something will be done. Then - silence. There appears to be a high turnover amongst their staff, so the person I have spoken to leaves and I then find myself having to spend time identifying the next employee who is dealing with this case. To be fair, last summer a far more organised employee managed to arrange for a couple of young trees and a handful of very small native plants to be planted (during one of the hottest weeks of the summer!!), but these hardly constitute the secure boundary which we are after. I am very, very disappointed with this company and their attitude to the local people who are affected by Linden Homes' new developments.

Liz · 26 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

If I could assign 0 stars I would

If I could assign 0 star I would. Essentially, it appears to be borderline criminal activity - obtaining monies by deception. Its been 3 years now, deposit paid, upgrades paid, they pulled the sale without telling me, and sold to another buyer whilst the house was still reserved to me, and refused to refund any of my money.

Reuben · 25 January 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would.

If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.

Amy · 24 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 4/5

Trustpilot

So far so good with Bovis

3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.

Victoria · 23 January 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Nearly two years on and we are still…

Nearly two years on and we are still having problems. Customer Services don't have the authority to rectify anything. I accept some snags but our list is ongoing and when repairs are scheduled they either don't turn up or ignore any warnings e.g please don't open the locked gate and leave it wide open for our not very sociable dog to escape. Please don't cover our windows up for over a week so we can't see outI could go on and onWould never buy a BOVIS home again,

Emma · 22 January 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

A completely untrustworthy company - avoid!

We reserved a new flat with them and used an Assisted Move scheme to buy it, selling our old flat (via New Homes Group, Linden's affiliate company) to finance the purchase. They mismanaged the Assisted Move sale (led our buyer to believe they will be able to complete earlier than allowed by the construction schedule), which caused it to fell through. Then, instead of working with us on finding another buyer, they cancelled our reservation without telling us about it! (On the phone they were promising to come back to us with "solutions".) We have incurred legal expenses which are all for nought because of their incompetence in handling our sale. On top of that, after cancelling our reservation they didn't refund our reservation fee. Don't trust their words and don't trust them with your money.Dealing with them is also unpleasant because of the fact that some of the employees (in St Clements site office) are simply rude: they talk over you and raise their voice at you, apparently thinking that this will convince you to accept their point of view even if they're in the wrong. Pathetic.

Roman · 20 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Bovis are not listening

We bought our house in Bramble Chase Honeybourne in June 2016. The house wasn’t finished and there were over 240 snagging issues. Some of them quite major. We have had to battle every step of the way. 30 months on there are still outstanding items despite involving NHBC. I have allowed access to my house over 120 times and been available on other occasions where people haven’t bothered to turn up. I’ve had 3 major gas leaks despite having gas safe certificates and have been offered a derisory £1500 compensation for the stress and hassle of the my experience. I’ve had customer care accuse me of refusing access and generally being unresponsive to my requests. I will NEVER by another Bovis home

Sue · 15 January 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Bumbling Bovis Build Quality

I purchased a four bed Bovis home in May 2017. From day 1 we have had problems here they are...shared toilet coming away from wall (removed 3 times to reinforce the wall to support the toilet). One occasion flooding the downstairs loo because it wasnt done right upstairs. Decorating standards poor. 22 defects on the render of the house still to be sorted promised to be done spring 2019!.(we will see), ensuite toilet loo off the wall 2 times to support the loo (third time due for repair Jan 2019). Holes in wall patched over with paper then painted over. Render beading cut too short over windows. Lead flashing to short and bodged to extend. Whole house outside has to be painted once the render repairs are done so that the colour matches. Kitchen fitters due January 2019 to raise half the kitchen as its not level. Have had to wait nearly 2 years and only getting it done as my patience finally went as they weren't going to do it. Customer service is non existent. No-one knows what the other is doing . Build quality is pathetic. Contractors are not bothered and take no pride in the work. Who should be held accountable...site managers firstly. The should be keeping a tight leash on contractors, then the building inspectors who allow crap to be passed off. All they are interested in are the £7,000 plus bonus they get if they meet targets. Would i buy a new build again.........NEVER

Stephen · 15 January 2019 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Extremely ignorant sales staff who…

Extremely ignorant sales staff who refuse to comment on the 83% negative rating on Trustpilot. The rude women put the phone down on me.

R · 13 January 2019 · Linden Homes South West Wellington

★★★★★ 5/5

Trustpilot

Fantastic service

We moved into our new home in December and we absolutely love it. We are extremely happy with Linden Homes. From start to completion it has only taken 15 days. They brought our house so there was no hassle with estate agents they arranged everything. The sales representative Denise was fantastic she was so helpful and professional and couldn't do enough for us. Stacey the manager was great too and everything was followed up and dealt with very quickly and all of the workmen were very polite and explained everything they were doing. The service was the best we had ever received and would highly recommend buying from Linden Homes.

Miss · 7 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Linden Montbray development

My partner and I have brought a Linden home on the Montbray, Roundswell development. We moved in a few weeks ago on 14th December so can't comment on any long term snagging issues. However the customer service that we have received from both Denise on the sales team and Stacey from the site team has been brilliant. Both have gone out of their way to get the house ready for us and help our move to run smoothly. We're very pleased with our house and the service we've received. As mentioned by a previous reviewer, there was no WiFi or phone line when we moved in. The fibre-optic cables had been laid by Linden and the wait was due to BT being busy on the run up to Christmas, so they therefore hadn't gotten around to sending Openreach out to connect them. This is hardly surprising being that we were amongst the first people to move in on a brand new phase of the development and was rectified by BT within a few days. It was hardly an issue and didn't hinder us in any way

Sian · 6 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

Trustpilot

Great service from Linden Homes

We moved into Montbray Roundswell in March 2018. The service from the sales staff was amazing and helped us throught what had been a difficult time. Once we had moved in the help we received from the site guys was more than we could have asked for. We are so pleased with our house and love the area. Best move ever and would recommend Linden to anyone.

Julie · 3 January 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Cowboy builders

Lots of crakes around the house. Bovis refused to repair, very rude staff.

Jimmy · 29 December 2018 · Linden Homes South West Wellington

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I bought a house from this bunch just over two years ago. In the first 2 years the house is under warranty, so any issue they come out and repair. Believe me when I say there were plenty of issues, and their excuse was always "new houses need setting in period so these issues are normal". Anyway, my two year period expired last month. Since the boiler stopped working (again), it stopped working previously and they supposedly 'fixed' it but when a British Gas engineer came out he honestly couldn't believe the state of it. Linden Homes had repaired a leak using duck tape, yes duck tape, causing the issue to worsen and ultimately boiler to stop working all together. The British Gas engineer was so appalled that he suggested I report them (which I will be doing so). Furthermore leaks and cracks started to appear/get worse, when I called them to ask why (previously they had told me this was normal for a new build), they refused to help on the basis I was no longer covered under the 2 year warranty. Honestly, it's not worth the pain. I am a month into my non-warrant period and £3k down in repairs and I am afraid I can only see that cost rising. Disgusting company, bunch of con artists!

33Gatti · 25 December 2018 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

Trustpilot

Whether its new built or old house from…

Whether its new built or old house from Bovis... Please avoid this builder as we moved into a house where you can hear crackling noise from all around the house... i) Not strong - Its a house made up of card board. So flimsy it could be.ii) Plane and boring - These houses are stereotyped blunt and you become bored with these houses.iii) All coming apart in few years! (Example the wood and brick layer is not fitted property,,,, windows board is flimsy and coming out...)iv) Quality of material used.. (Horrible and poorly)v) Quality of the work..(Its just done for the matter of completing and running away)vi) I dont know how this to be addressed to government... as these building will not last more than 20 years.viii) They have used all boards very cheap ... you caunt have any thing hanging on these wall.... painfully flimsy!ix) You can hear the cracking sound from every floor very easily...Their aim is not to give home but to extract every penny with disgrace! I dont know how these guys can go around without any issues and run their show till now....

Stallion · 18 December 2018 · Linden Homes South West Wellington