Trusted Agent profile
★★★★★
1,297 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,297 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes South West's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Experience with Linden Cleeve View Start to Finish
We part Ex'd our old house and ended up getting more than market value. Have been in the new house for 5 months now and all has gone really well. The customer care team have been great and the whole process was pain free. Special mention must go to AJ who was brilliant in getting the little niggles fixed in the couple of weeks after we moved in. Happy to recommend them to anyone wanting a great quality new build property.
1/5
TrustpilotVery poor build quality
Very poor build quality. Poor contractors hired by bovis. Bovis blame contractors and do not take responsibility for the poor build quality. Bovis refuse to acknowledge their shortcomings
1/5
TrustpilotUnderhand.....
We’ve been living in a new build Linden Home in Verwood, Kilnhurst Gardens since December. In order to be balanced I will say the on-site team were great during the building process and first few weeks. However, once the ‘all important’ survey is completed that disappears.My issue is the seeming underhand behaviour to cover their mistakes without communicating with residents. Having messed up boundaries they have offered someone the communal land opposite our house to be incorporated into their garden. While they, constantly, point out they are not doing anything illegal there comes a time when acting with integrity should count. They are aware the purchaser intends to seek planning permission to put a wall around their land (and why shouldn’t they) but at no point has Linden communicated anything to anyone here; in fact the on-site manager, Lewis, actively tried to avoid and talk himself out of a direct question when asked. It is this kind of poor behaviour that undermines confidence in a company. If you’re doing nothing wrong, you should have nothing to hide. I would have to add the head office team are worse than useless - absolutely appalling service and I would not recommend them.
1/5
TrustpilotBovis home have got to be one or the…
Bovis home have got to be one or the worse builders out there we brough out first home over 2 years ago and it's been hell!!!!! House was fallen down from the inside STAY AWAY DONT BUY !!!!!!
1/5
TrustpilotDo not on any account buy a Bovis home
Do not on any account buy a Bovis home. Not only are they built to a really low standard, not meeting Building Regulations in many cases. They also have no customer service whatsoever to fix the numerous faults they include for free in their terrible construction methods. Their philosophy is to build sub standard houses and then offer the cheapest bodge possible to fix it. The company is rotten from the CEO down. You have no idea in 2019 how a company so bad could survive. Oh, I know, there is no one to stop them. No ombudsman, no trading standards. Nothing. Stay away from this company
1/5
TrustpilotNot a nice company to have dealings with
Rating only, no written review.
5/5
TrustpilotLinden Homes - Fox Hill
Beyond delighted with our new home and the service/process that got us here. Lynne and Laurie in the on site sales team honestly could not have been more helpful and went above and beyond with their service. We arranged a part exchange on a one bed 150 year old converted town flat, and a few weeks later moved into our whopping great big 3 bed new build in the country! The conveyancing process was a little dogged, but then selling a house always is right? Post sale we have been very impressed with the quality and finish of the house and the amount of fixtures, fittings and appliances included. We identified a few small snags with the support of lindens, and Paul the project manager was right on top of fixing them ASAP. I would recommend this development to anyone interested in a new build. We haven’t been able to fault it.
1/5
TrustpilotUninhabitable Linden House 2years ++ EDIT NOW 3+YEARS
Uninhabitable Linden House 2years ++ (now 3+ years)I would have rated Linden Homes zero if I could. DO NOT buy from this cowboy builder if you do not want your life ripped apart. My story is horrific. I haven't been able to live in my brand new Linden Home for almost 2.5 years. Here's my story. Please read and save yourself the heartache and legal fight I am going through : I bought what was supposed to be my 'dream home' in July 2015. I spent 6 months fighting with Customer (dont) Care and senior Management to get more than 150 snags put right and had to move out for a week just before Xmas 2015 for them to gut my kitchen, rip up and replace flooring and redecorate the entire house, whilst I lived in a pub room. I moved back in one week prior to Xmas only to gain proof the water was contaminated with Pseudomonas aeruginosa bacteria (which I had been drinking, eating food cooked in, cleaning my teeth in and washing and bathing in for 6 months). Linden's Executive Chairman (Greg Fitzgerald) and Managing Director (Peter Youll) ignored this serious Health and Safety issue until I threatened to put the UKAS ACCREDITED Microbiologist Water reports into the hands of the media. Linden then forced me out on 19/01/2016 and I've NEVER been able to go back. I was forced to live in a hotel bedroom for 12 weeks, moving hotels 3 times, Linden acting on threats to cut off reimbursing my hotel bill, at one point my credit card bill rose to £11,000. I had to find my own temporary alternative accommodation because Linden ignored my pleas to be rehoused and ended up in the only rental property that would allow my cat, a house, half the size of mine, living out of boxes for 16 months in a rough part of central Southampton after I had purchased in a nice leafy part of Sarisbury Green. Linden changed the locks to my house in April 2016, walked away in August 2016 and refused to make my house fit for habitation, after lying to the media that they were 'committed to finding a solution as soon as possible' yet refused to give me my money back and refused to give me my house keys back to this day, so 6 months after they walked away I had no choice but to have all the locks changed to prevent them continuing to have free access to MY house. I sent the Invoice to Peter Truscott, Galliford Try (Linden's parent company) CEO, who ignored me, as he has done for over 2 years. Then Linden Homes had their solicitors serve me by a Court Official with eviction papers to throw me out of the rental with nowhere to go. Their solicitors wrote stating Linden was only agreeing to make my house 'fit for habitation' as a "gesture of goodwill" and "they were no longer prepared to". I've now been in a second temporary alternative accommodation rental property for nearly 8 months after I sued the NHBC for breach of contract since once Linden walked away the NHBC had a contractual obligation under my 10 year Buildmark Warranty, to fix my house, but the NHBC (the Warranty Provider) who is working with Linden Homes against me, refuses to pay anymore rent so has forced me into rent arrears when I've had to continue paying my mortgage of more than £1200 a month on a house 'not fit for purpose'. I've paid £33,500 so far in mortgage payments since Linden forced me out in January 2016. I have packed and unpacked a total of 8 times in 2.5 years, on my own as a single woman because the house Linden Homes sold me was not fit to live in. Now Fareham Borough Council is threatening me with a Court Summons for non payment of council tax on my uninhabitable house since I cannot afford it because I am paying council tax on the rental property I am forced to live in. I am paying bills on two properties. Standing charges on my uninhabitable house and bills on my rental property. How can any of this be right or fair. Linden Homes are corporate thieves, in my opinion, because they have my money for a house I purchased from them that is no good to me. I have not been able to live in it or enjoy it yet have still had to keep paying a mortgage on it yet I cannot sell it either. The NHBC who is supposed to be there to protect us, the new home purchasers and policyholders is no better as has been reported in the Guardian as instead of using OUR money to fix OUR shoddy houses and compensate us, they pass OUR money back to the builders in incentive payments. All in the public domain if you Google The Guardian NHBC. Linden Homes and their solicitors and the NHBC and their solicitors have bullied me for 2.5 years between them, trying to break me. I suffered a nervous breakdown and have been signed off on long-term sick leave since February 2016, so am managing all this financial stress and worry on just sick pay.THAT is how unscrupulous Linden Homes and the NHBC is.....so "David"... if you decide to bring a 'class action lawsuit' please put a message on here and I'll contact you. The way Linden Homes (and the NHBC) has and continues to treat me is nothing short of inhumane.SORRY this is long but I will do ANYTHING to help save anyone else from going through the heartache I have and still am going through at the hands of these evil and corrupt people and to stop them from ruining anyone else's lives.
1/5
TrustpilotAbsolutely terrible company
Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡
1/5
TrustpilotUpdate : 3years, 4months, 3weeks and 4 days forced out of my house...
Update. On 19/01/2016 #DawnetMcLoughlin Commercial Director for #LindenHomes checked me into a grotty hotel for 2 nights.... that's right...TWO NIGHTS, when Linden forced me out of my brand new house a MONTH after I made #GregFitzgerald (then Executive Chairman) and #PeterYoull (then Managing Director) aware that it was contaminated. I've never been able to return to my house for what is now 1,237 nights. That's 3 YEARS, 4 MONTHS, 3 WEEKS and 4 DAYS. #Injustice #Immoral #Cowboybuilders ...and if you think the #NHBC 10 Year Buildmark warranty will protect you - think again. The NHBC is in bed with the builders, as reported in the Guardian (Google it) and they and their equally unethical lawyers #DentonsLLP have been stalling since the claim fell to them on 19/08/16 when Linden Homes walked away with my keys having changed the locks to MY house. My name is the only name on the Deeds.If you believe any of these so called green reviews, read my reviews of my 4 year nightmare together with the other 81% BAD reviews..... then and only then will you know the truth as to how Linden Homes and the NHBC will treat you.
5/5
TrustpilotCleeve View
We bought our house almost a year ago and have been really pleased with our linden home. Gemma helped us through the process of purchasing and was always on hand to help with any questions. Site manager AJ has been fantastic and is always quick to respond if we have any queries. The regional after sales customer service has required us to chase up a few issues but they have all been dealt with in an acceptable timescale. All in all happy customers!
1/5
TrustpilotDo not buy a Bovis home, whatever you do
Do not whatever you do,no matter how much you fall in love with a show home do business with this charlatan company. Your house will be a complete bodge and scrape the barrell budget build based on no care for standards, quality or customer satisfaction. My family has been totally ripped off and treated horrendously by Bovis over the last 2 years. Avoid at all costs no matter how emotionally drawn you get to the new home you desire.Do a the research you can on reviews, Facebook before entertaining their marketing.. trust me, knock on every door to speak to existing Bovis customers - you'll be blown away by what the company is really about.Sickening, worse decision ever made - massive nightmare.
1/5
TrustpilotStill waiting for deposit money
I put a deposit down on a house in Aston Brook with Graham and Laura and decided not to go with the house a week later, I amNow waiting a month after cancelling and still have not received my money back, it’s disgusting! Do not reserve a property with Bovis unless you are 100% sure. Graham and Laura at Aston Brook treated us with no respect and have not replied to our emails we had to go through complaints to try and find out what had happened to our money.
3/5
TrustpilotGood service, poor design
I have found Bovis to be much better than I expected especially after reading the 1* reviews. The initial After Sales care was excellent with the site managers fixing up problems within hours of my reporting them. After a few weeks I was encouraged to report issues to Customer Care who pass them on to contractors who may or may not respond.The one area that is disappointing is the details that go to make a house habitable. For example, in my house there are no toilet roll holders fitted and no place where they could be fitted (unless screwing the holder onto the shower door counts).Lightswitch by the bed in any of the bedrooms? Forget it, you have to walk over to the door to turn out the light at bedtime.Want to have a heated towel rail to dry your damp towel during the summer months? Well, you have to turn on the central heating to get hot water to the towel rail. There are so many examples of the house's internal fit-out being designed by someone who's apparently never lived in a house, or maybe has a mind so dull and unimaginative that they can't foresee what would be needed. Having said that, I've no idea whether other house builders employ designers who are any less dumb.I have found the overall quality of workmanship to be a little lower than I would have expected from people who do it for a living. In some cases the work looks as if it has been done by an amateur like myself.
1/5
TrustpilotPoor finish for a lixury house
Moved in on 26th April 2019, Abbey Farm, Swindon. I did snag list on 27th and the surveyor found 98(!) faults. Good that under 5 were major. I found additional afterLinden Homes successfully ignores us, but I don’t intend tolerating it much furtherThe house is nice, but all small faults make it bad experience. It is a second house I bought brand new, plus had one still under 10 built warranty, so definitely this one has way more faultsI suggest you all haggle hard with them when buying because you will need to spend a lot of money after fixing problems
1/5
TrustpilotWorst customer service
Worst customer servicePoor build qualitySqueaky floors when we moved inPoor wall finishingPoor light fittingsRoom doors doesn't close fully :)Unresolved build issue even after 3 years and finally we have given up and got it done ourselvesThey don't care about providing quality homes, all they want is to sell you a house made of cardboard boxesI can hear the entire conversation from first floor bedroom on the left when I am on ground floor utility room on rightAvoid if you can and go with some other builderThanks
1/5
TrustpilotUnfortunately despite contacting Linden…
Unfortunately despite contacting Linden Homes several weeks ago about an issue where they have allowed Leylandi on property they own to grow out of control less than 1m from my home (which was built by Stamford Homes - who they now own) I STILL AWAIT a response from the relevant department. They have just not bothered.
1/5
TrustpilotDO NOT BUY BOVIS!
DO NOT BUY BOVIS!Dreams are shattered. terrible house, builders do not care and are completely incompetent. The Directors only care about themselves and their bonus’. Be warned and stay away.
5/5
TrustpilotNew Linden home at Cleeve View
We moved into our new Linden home at Cleeve View exactly a year ago and have been delighted with everything. We needed to move very quickly and thought we would have to live in rented accommodation for a couple of months but Linden pulled all the stops out to get our house ready in time. Since then we have had a couple of minor snags which have been fixed very quickly to our complete satisfaction. I don’t know about other developments but we would certainly recommend Cleeve View to anyone.
5/5
TrustpilotCleeve View
Cleeve View, Bishop’s Cleeve.We moved in here just before Christmas, cannot recommend Linden here highly enough, it was a complicated move as we were selling our business and a small rental property and Linden were extremely helpful and their part exchange scheme made everything possible. Lindens Sales Co-ordinator Gemma nursed us through the entire process and since arriving here the assistant site manager “AJ” is always on hand he has dealt with any minor issues usually on the same day. The only negative that we can come up with is Linden regional After Sales Service we only had one snag which could not be rectified by the on site team and that took over a month of continual chasing for it to be dealt with.
2/5
TrustpilotThe Grange, Wroughton, Wiltshire
Snagging List submitted in January, still not completed. It has dragged on for months. TBF to a new site manager he has tried to do a lot of the jobs himself, but we still have a garage door with a dent in it, which on the inside of the garage door has a sticker showing it is DAMAGED but it was put on regardless. Not the best experience we have had overall with buying a new property and we have bought a few from other builders who were not as bad as Linden.
5/5
TrustpilotWe have been our new 4 bedroom detached…
We have been our new 4 bedroom detached house on the carpenters place estate for 3weeks and can not be happier. Charlotte who we have dealt with all the way from viewing to buying has been absolutely first class and everything that was asked to be put right has been without any debate and straight away. Steve the Site Manager has also been terrifically easy to work with and has also been very helpful. Thank you Charlotte and Steve. Sandra & Steve Curley
1/5
TrustpilotThe truth about Linden - uninhabitable house 3+ years
Try not being able to live in your brand new Linden Home for almost 3.5 years (since they forced me out 19/01/16) changed MY locks to MY house in April 2016 and walked away with MY keys in August 2016 .... try paying more than £47k in mortgage payments on an uninhabitable house before you believe any highly suspect Green Reviews. Click on my other reviews to read my complete HORROR STORY if you want the truth about Linden Homes and their bullyboy lawyers.
1/5
TrustpilotI have been asked to warn prospective buyers in Wolverhampton
Word spreads and I have just been asked to warn the people of #WOLVERHAMPTON. If you are thinking of buying a Linden Home from their new site (Linden Homes Press Release "linden homes acquired land for new development in Wolverhampton) first read these reviews but be wary of the Green Star reviews appearing since January this year. If you want the truth about Linden Homes, then in particular read my other reviews (just click reviews under 'Yvette') as I made the fateful mistake of buying from these unscrupulous builders almost 4 years ago and haven't been able to live in my uninhabitable house for the last 3.5 years and still counting. I will continue to do everything I can to help save people from the misery I've suffered and still suffer at the hands of these life wreckers.
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Newton Abbot has the most, with 772 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 756.
The seven Linden Homes South West offices, by town:
