1/5
TrustpilotAbsolutely disgusting company
Absolutely disgusting company, 5 days before we were due to part exchange our old house for a new one they backed out, avoid at all costs
Trusted Agent profile
Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more
★★★★★
1,291 reviews across 7 offices and 2 platforms
Linden Homes South West has seven offices, in Newton Abbot, Exeter (two offices), Chudleigh, Penzance, Plymouth and Wellington. Together they have 1,291 reviews on two platforms, rated 2.5 out of 5 overall.
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Our offices
Linden Homes South West's seven offices, most reviewed first. Each has its own page.
- Linden Homes South West Newton AbbotExeter Road, TQ12 6PP767 reviews · 31 on Google (3.8)57 in the last 90 days
- Linden Homes South West Exeter (Gypsy Hill Lane)Gypsy Hill Lane, EX1 3RJ751 reviews · 7 on Google (4.1)57 in the last 90 days
- Linden Homes South West Exeter (Harrington Lane)Harrington Lane, Pinhoe, EX4 8NS738 reviews · 22 on Google (4.8)57 in the last 90 days
- Linden Homes South West ChudleighThe Oaks, TQ13 0EA736 reviews · 19 on Google (3.2)57 in the last 90 days
- Linden Homes South West PenzanceYork House, TR18 2FU718 reviews · 0 on Google57 in the last 90 days
- Linden Homes South West PlymouthSherford, PL9 8FA693 reviews · 12 on Google (3.9)56 in the last 90 days
- Linden Homes South West WellingtonExeter Road, Rockwell Green, TA21 9RL439 reviews · 13 on Google (3.2)51 in the last 90 days
Latest reviews from every Linden Homes South West office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotDon't bother!
Went to look at the show homes with my boyfriend, were told we weren't allowed to view as the show homes were not 2 beds (which is what we were interested in) what difference does it make if the show home is a 2 bed or a 6 bed? The sales woman was so rude and stuck up, we were made to feel as if we were inadequate to view let alone buy one of these homes, most probably because of our age. There was another couple already in the office and we were mortified by our treatment, it was like she couldn't get us to leave fast enough! We had a deposit ready to put down but after reading these reviews it looks like we've dodged a bullet with Linden Homes!
1/5
TrustpilotWe moved in June to property in Truro…
We moved in June to property in Truro cornwall,we have contacted linden homes customer services so many times I’ve lost count , we have never signed are house of with them so here we are 5 months later still waiting are property has a problem with the gable end which has a gap between three to four inch between the sofet and wall , both house next to us are fine Further down the estate they have the same problem and one persons loft is full of flys , Trisha in customer has ever excuse in the book it’s getting boring I just want my house fixed .mr dormer
1/5
TrustpilotWho would want a Bovis Home?
Having heard the problems people have been talking about on the radio this morning and the reported standard of their build, I think BOVIS are probably the last builder I would want to buy from. What ever happened to McAlpine?
1/5
TrustpilotAbsolute cowboy builders
These are cowboys that build dangerous properties that are not fit for habitation. Stay away at all costs. The government should act to stop them.
3/5
TrustpilotWas put off by poor quality fixtures
Was put off by poor quality fixtures , seemed very badly made
1/5
TrustpilotPretty much the same issues as all the…
Pretty much the same issues as all the other bad reviews on here. When reporting plumbing issue when first moved in, was accused by sales staff of having a bad attitude. Had many problems with my house, the snags don't really bother me but the sink and bath blocks all the time with what looks like sewage. My boiler broke down this morning so don't have heating or hot water. Reported to Bovis, told they would sort out but still (23 hours later) I haven't heard anything. Just feel totally gutted and feel like crying. I'll keep going until it gets sorted or until it kills me ! Thanks Bovis.
1/5
TrustpilotMy biggest regret is buying a home from…
My biggest regret is buying a home from Galliford Try brand Linden Homes. The staff lied to us from start to finish - in fact we are still in the middle of the nightmare. From lies on adverts to bare faced lies in the sales office from several employees - we have been utterly shafted by this company. They lied to us about our home having 2 parking spaces, it actually only came with 1 (impractical in this day and age as well as against planning guidelines which stipulate 2.5 spaces for a 3 bed house), the overall size of the house by a couple of hundred square foot! They lied to us about the reason our house was a LEASEHOLD house saying the land was not owned by Linden Homes and that they could never sell us the freehold (we found out 6 months later Linden Ltd owned the land the whole time), we have had close to 100 defects and examples of poor workmanship and cheap materials. It's been an horrendous experience lasting over 2 years and is still nowhere near over. We are entrenched in the Leasehold Scandal and stuck with unscrupulous Maintenance Company FirstPort who overcharge us left, right and centre. Linden have breached our contract and won't allow us to become directors of our own Management Company despite this being part of the conveyancing process. My advice? Spend your money elsewhere unless you love pain and misery.
1/5
TrustpilotTerrible service from Linden
Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.
1/5
TrustpilotAvoid like the plague
I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.
1/5
TrustpilotBuying From Linden Will Ruin Your Life!
Buying from this company will literally ruin your life. Whatever you do, DO NOT buy from these people.They build terrible and dangerous properties and then leave buyers to pick up the pieces. It is a national scandal that this company is allowed to operate.
1/5
TrustpilotThe service is absolutely terrible
The service is absolutely terrible, bunch of crooks and 2 year warranty is worthless. Suppliers they choose and very shady and incompetent and cowboys, not a proper they can only do 9 to 5 if the best case, was left without a heating for a 2.5 weeks, they sent some cowboys to look at it with no tools and who appears to have no clue how to fix the issue. Now the claim all apparently is ok. Faulty boilers have been installed in many of the apartments.
1/5
TrustpilotTerrible service
Terrible service. I thought Linden Homes was a credible company... Unfortunately, this is not the case.Been waiting 6 months to resolve initial snagging list. Just keep getting excuses.......
5/5
TrustpilotFLAWLESS
My partner and I have had the most incredible experience with Bovis in Brockworth, Gloucester. From the sales and advice team to the site managers, it has been the most flawless experience we could have ever hoped for. The house had very minimal snags, and anything that was noticed was dealt with very quickly and with such ease. We truly could not be happier and are extremely grateful to Colin in sales and Matt on site who have made us feel so valued - no amount of effort was ever too much for them and we are beaming with joy and gratitude as a result. Thank you Bovis!
1/5
TrustpilotWish we never gave them our money
Wish we never gave them our money. We bought a property in March and it’s caused us so much stress. Customer service is a joke and it’s clear they do not care once they’ve got your money. Most of our serious snags have been left (until we complained higher up). We were moved out of our property because the floor was uneventful - we had to pay to stay elsewhere and then they didn’t pay us back fully. Don’t spend your money on a waste of space company that is linden homes.
4/5
TrustpilotGood to have one…
We bought one property and really happy with the customer service, moving in process, after moving in services.New houses do have few issues which all got resolved on priority without much delay.Property given to us in good standards.
5/5
TrustpilotGreat house
Great house ! Lamentable decision making over telecom provider restriction. We are in the 21st century Come on Bovis let people make there own choices and get the restriction lifted, This is my one and only complaint in 12 months!I d be more than happy to discuss this with the CEO! especially when Bovis sold two 4 bed homes from my review during the last 6 months.
1/5
TrustpilotDevils from hell
Devils from hell, money lust company, sell you rubbish houses and take lots of money. absolutely not worth buying from Bovis you will regret it, become mental patient.
1/5
TrustpilotWorst decision we have ever made to buy…
Worst decision we have ever made to buy a linden home. Recently wanting to do the garden had a few people round for quotes. Been told not to even start it because the air bricks are level to the ground not raised which is illegal as can cause damp issues. We have spoken to linden homes and they are now refusing to do anything about it.
1/5
TrustpilotNo No No
Been in for almost a year. Two weeks ago snagging started and now they are arguing about what is to be done. Site Manager full of it. What he wasn't going to do! Bovis have now referred us to the NHBC to get things rectified - they have no shame. Never sign it off until everything done.Do not buy from them ever. We still don't even have a correct street sign and just to cap it all the field that we overlook is now going to be developed with 100 houses.
4/5
TrustpilotOur build was good
Our build was good. Great house with stylish fixtures and fittings. Wincanton is where the site is. All it needs is a good Site Manager and Jamie was just that. I would recommend Bovis.
1/5
TrustpilotAwful experience repeats of everybody…
Awful experience repeats of everybody else's entry on this site.Everybody should hold back 10% until snagging has been completed that might bring them to their senses. It is quite unbelievable how bad the house is ! There have been and remain so many faults, problems and evidence of very poor workmanship it would be impossible to list here. We asked questions before exchange and completion which were never answered. We emailed the sales manager and sales director but never had any responses ! The site team try very hard and in fairness have resolved some problems, however, the list continues to grow rather than shorten. We really hope things can be sorted soon.
1/5
Trustpilotextremely worst and fraud company
extremely worst and fraud company cowboy buildersI have ended up doing all plumbing work and garden levellinglost 25000 in legal fees and 10000 in repairs greedy builderi am not the one loads of others
1/5
TrustpilotLinden Homes will ruin your life!!!
The worst decision we ever made was to purchase a Linden home. Customer care is last on the agenda. Poor workmanship, terrible built quality. Be prepared to have your life ruined.After battling for 2 years to get snags and major structural defects repaired, we are staring down the barrel of being moved out of our home whilst NHBC demolish part of our house to put it right.Customer care, directors and any trade person associated with Linden homes genuinely don’t care and never return calls, emails, letters etc.Can’t stress enough to people about never buying a Linden home. It will ruin your life and Linden don’t care!!!!!!!!! Wish there was a minus stars option as we believe they don’t deserve 1.
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Questions about Linden Homes South West
Which Linden Homes South West office has the most reviews?
Newton Abbot has the most, with 767 reviews rated 2.5 out of 5, followed by Exeter (Gypsy Hill Lane) with 751.
Where are the Linden Homes South West offices?
The seven Linden Homes South West offices, by town:
- Chudleigh: The Oaks, Chudleigh, TQ13 0EA
- Exeter (Gypsy Hill Lane): Gypsy Hill Lane, Exeter, EX1 3RJ
- Exeter (Harrington Lane): Harrington Lane, Pinhoe, Exeter, EX4 8NS
- Newton Abbot: Exeter Road, Newton Abbot, TQ12 6PP
- Penzance: York House, Penzance, TR18 2FU
- Plymouth: Sherford, Plymouth, PL9 8FA
- Wellington: Exeter Road, Rockwell Green, Wellington, TA21 9RL
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