Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotVirtually Criminal - AVOID
Appalling and practically criminal.Update: 11/03/2020: Still no response to my requests for a refund. Legal action is obviously necessary with this type of organisation.We reserved a house off plan virtually three years ago on the Longford Park development in North Oxfordshire and duly paid our deposit. The lead time to the build completion was 12 months. During that time we experienced valuation and mortgage issues with the property, but despite this we continued to pursue the purchase and went so far to order and pay for extras / upgrades. Little did we know, that when we paid for the additional features our reserved property had already been sold to someone else, which is contrary to applicable regulations. We understand the same sales-person who took the payment also sold the property several weeks earlier. To me this is fraud - taking money under false pretences. They subsequently pulled the sale from under us, without consultation of notification, we found out via a third party. Incredible!! The same sales representative or malefactor as I see it, was extremely rude when we tried to discuss / understand the situation and all meeting requests fell on deaf ears.However, the worst thing is despite breaking the rules, Bovis have refused to reimburse the deposit or the moneys paid for the extras, despite the numerous request over the years. In fact we have had no response to our recent correspondence.We were forced to start our house search and negotiation with another developer again, a year after we first put down our deposit with Bovis.The impact was we have lost the money we directly paid and we have lost money due to the market price increase over the period. Ergo, this translates to a loss of in the region of £9000.00 I have reported this to the National Fraud Intelligence Bureau, although whether they take action remains to be seen. I will purse Bovis through the small claims court as I now feel I have no other options available. For your information. The Longford Park site has had numerous instances of high profile complaints and I am familiar with copious anecdotal instances from neighbours and traders of extremely poor quality builds. In fact the people who purchased the house we reserved, where coerced into moving in without hot water to allow the site to meet its end of year targets. I fully appreciate Bovis often offer what appear to be good sales deals, but the reality is, the savings you seem to make are often lost through poor quality control and inconvenience due to significant remediation, another neighbour needed their whole house re-rendered. Or like us, they will simply take your money and pull the rug from under you.The bottom line is to beware and seriously consider your options before dealing with this company which appears to me more like the front for an organised criminal agency that a reputable developer.
Reuben · 11 March 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotWe purchased a house in Saffron Walden…
We purchased a house in Saffron Walden in Sept 2019 and yes we have had standard snagging issues but also some major issues and the customer service up to MD level has been shocking. The overall attention to detail in the homes is terrible. On completion day we actually raised issues with our carpet and flooring downstairs, we still have not had this rectified and now in an internal battle with them.Our turf was laid and they are quoting its normal....well we followed the maintenance regime and its coming up, bald patches, you sink in it and there are rocks everywhere. Not really the best when you have a 2.5yr old.Our solicitor raised with us that Linden homes tried to resubmit different boundary plans for our property which meant we had some land missing from our plot. So underhanded and their solicitor admitted an admin error.Due to a 10 day response and me chasing this for our formal complaint to the MD, he threw a shocking response to us, backtracked everything that was approved and said it was all normal and customer service were in their target KPI for responding.Once they have your money, the customer care goes our the window.Whilst we love the house and location, I would advise people to think twice before buying and do your own flooring and turf.Throughout the 6 months we have been here, they have ceased working with 3 different contractors which has not helped the situation.
Katie · 9 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
TrustpilotPurchased in july 2019 on the saint…
Purchased in july 2019 on the saint george wood site morpeth. Couldnt be more happy yes we had a few snagging issues which we did expect as not everything can be perfect . Our experience with the customer service has been fine . The site manager is very knowledgeable and gives advise when required . I would and have recommended the site to potential buyers.
Darren · 9 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotA truly disgusting company to deal…
A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid
Happy · 6 March 2020 · Linden Homes South West Wellington
★★★★★ 2/5
TrustpilotWe purchased a new build property from…LINDEN HOMES
We purchased a new build property from Linden Homes on 20/12/2018. There was no garden / turf at the time due to the time of year although we had paid for this- we understood the reasoning and expected the work to be done around the end of March / early April 2019. To our surprise the work was carried out the day of the first snow in blyth in February 2019. This was done whilst we were at work. We questioned the logic for this but the builder said if there was a problem they would address it, if / when it occurred.The grass at the lower end of the garden did not take as it was subject to excessive flooding. The builder fitted an aco drain (not in the best location) to address flooding on the patio as we would get about 1/4” of standing water we had to go through to get to the back door. The aco sort of fixed the issue but only the patio.The builder put some top soil and seed on the sodden garden area, which in the drier summer months did take, but did not take much rain to make sodden. We proceeded to pick out large stones and half bricks throughout the summer and as soon as the autumn months arrived the garden became a quagmire and the grass died and we have what you see on the photos.It is impossible to walk on the garden and it turns out our garden is the lowest garden and acts as a soak-a-way for everyone else’s garden.We have complained to the builder for the last 12month and they are just not interested. We even said just give us back the money we paid for the garden and we will get a company in, and when I suggested that I would contact Nhbc, they just sarcastically gave me your number.All we want is a garden to enjoy, we moved here from a house with no back garden for that very reason. We have had ground work companies out and they all say we should either dig the garden and build a massive soak-a-way or pave it, all at a costly expense.The garden has not been done properly, not rotavated, stones not removed, very little (if any) top soil, and turf laid directly on to large clods of earth and clay. Other issues include: Poorly fitted kitchen plumbing resulting in requiring a replacement kitchen cupboard.exposed kitchen wiring above kitchen cupboardsLeaking on-suite toilet resulting in replacement flooring and repair to dining room ceilingLeaking showerLoose plumbing in the showerPoorly fitted main bathroom flooring resulting in water damage (linden homes accused us or ‘user error’ due to bathroom flooring getting wet!!!!Our house was one of the last completed, rushed and shoddy workmanship springs to mind.
Thomas · 5 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
TrustpilotWe bought our new Bovis home in…
We bought our new Bovis home in Maidstone last June, We were amazed at the attention to detail and the finish of our home. We have had a few snagging issue, which you would expect in a new home but nothing major. The sales team when we bought were brilliant, the on site manager was great and dealt with the initial snagging list one week after we moved in. Since then we have been dealing with customer care and, although a little slow, anything else thats popped up has been dealt with. I would have been put off buying our homes after reading these reviews, so this prompted mine. We are very happy in our new home.
Happy · 3 March 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotCustomer service is the worst ever
Customer service is horrible. Forget about getting things sorted with your new house. Site manager and Custom service manager at northstowe are either incompetent or just don't want to help you. Buying a new built from linden is the biggest mistake of my life. Please don't buy from them if you dont want to lose your piece of mind. Don't fall into the trap of the sales team they are all part of it.
Ricky · 2 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
TrustpilotWe bought a Bovis House in October 19…
We bought a Bovis House in October 19 in Flore. The service we have received from the sales office to the site manager has been great. I can't say it's been trouble free and have had a couple of leeks and the odd bits of snagging, but they were resolved very quickly. The house has been signed off now and we are in the care of customer service, so it may become more difficult, but up until now it's been great and love the house.
Stu · 2 March 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo Not Buy Plot 129 Millers Retreat Pocklington
Seriously do not buy from Linden Homes particularly Pocklington Plot 129 Millers Retreat. Having exaggerated the previous selling price and half promises of a deal as it was the last house on the estate, it turns out having paid £1000 reservation fee the house was to “be sold as seen“ (written on the acceptance form) and highlighted by the representative. In addition, when questioned about the sparse kitchen fit, only one draw no dishwasher etc. We was assured that we could get doors to match and extend the existing units. On further investigation with Symphony kitchens, it turns out that they had fitted a DISCONTINUED LINE. Which meant a full refit. As compensation Linden offered to upgrade the doors!!! Lost £500 but worth it to escape the half truths and the attitude of a company that does not care about anything but the bottom line; PROFIT.
Pjp204 · 1 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotI would never buy a bovis (now Visty)…
I would never buy a bovis (now Visty) home again. No wonder they changed their name. We had a long snagging list when we first purchased, someone csme yo look at it and promised to return. No one ever has. My husband ended up gaving to sort the wrongly connected soil pipe causing sewage smell in the kitchen. Substandard workmanshil all round. Obviously the company has skimped in their workers preferting to pay rock bottom rather than skilled workers. All profits going to people at the top. The company is a disgrace, no wonder they have cganged their name.
Helen · 26 February 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotSummary of devastation caused by Linden Homes and NHBC (in cahoots)
DON'T BUY LINDEN• Forced out of my house by Linden 19/01/16, never able to go back• Paid more than ~£67k in mortgage payments on an uninhabitable house• Paid £21k so far on rent to live elsewhere• Lived in 4 hotels - Linden stopped reimbursing hotel bill, credit card rose to ~£11k before they reinstated reimbursement under pressure. They threatened 3 times then acted on the threat• Linden's lawyers served me Eviction papers from first rental property even tho they had changed the locks to my house & admitted I couldn't move back in as it was contaminated, effectively trying to throw me out onto the streets• Aug 2016 Linden walked away with my keys with their lawyer writing that their client was only fixing my house as a 'gesture of goodwill' and were no longer prepared to• I moved rentals again, NHBC stopped reimbursing rent, served Eviction papers again this time by landlord • Had to clear arrears of thousands of pounds to landlord because she threatened to sue me & put a charge over my house so I moved again• Since April 2018 paying mortgage plus rent, 2 lots of council tax, 2 lots of utility bills, 2 lots of Insurance policies• Taken to court 2 years running by Fareham Borough council for non payment of council tax on my uninhabitable house when I was paying council tax on rental. Lost case because they said house registered in my name so liable - had to sell off personal possessions & furniture to clear a debt that shouldn't even be mine. Sold £927 of new furniture I'd bought for my house & personal effects• Signed off work sick since Feb 2016 when Linden Homes & NHBC caused me to have a breakdown• Lost my holiday home/retirement property abroad because the money I was using to pay the mortgage on that I'm having to use to pay rent in the UK & I bought that in 2012, long before Linden entered my life & ripped it apart. I was devastated by that & now have zero retirement plan• I'm hundreds of thousands of pounds out of pocket & my life savings (which were saved for my pension) have nearly gone since sick pay alone isn't enough to pay a mortgage & rent• All this after having already moved out into a pub room for them to fix more than 160 snags in Dec 2015 but still had to come back 5 months later to fix more. Entire house had to be redecorated• I've packed/unpacked 10 times in 3 years (I've been in 3rd rental for 18 months so far)• As a result of all the heavy lifting & living out of boxes I've damaged my back, had an MRI scan & in constant pain• My health is through the floor, both mental & physical•When it started, I never believed that 4.5 years later I'd still be fighting• Taken by ambulance to A&E after 5 paramedics were in attendance for a suspected heart attack • I'm on medication & in counselling • My life feels as good as over. I've had no life for 4.5 years. I don't "live" I just "exist" from one day to the next• Counsellor calls it "functioning" & says my life is "empty"• Totally lost my identity since losing my career - I was ranked a high achiever• Antidepressants side effects are awful, I'm an insomniac at night then sleep most of the day, mostly getting up early to mid afternoon then often take another nap 3 hours or so after I'm up because I feel sluggish, foggy headed & weak• I now suffer with RLS (Restless Leg Syndrome) from spending too long in bed & the pains in my legs wakes me• I suffer horrendous head pains/migraines & I'm under the care of a Neurologist whose confirmed stress• My parents are 85 & 86 & the prolonged stress has made them both ill & they both had to go onto antidepressants because of Linden & NHBC • My 2 brothers who live in Spain had to step in/ take over when I cracked up & the stress has taken its toll on them tooWhat Linden & NHBC have done is criminal. They should do jail time for itNot only cruel but totally inhumane. You'd have to have sight of 4.5 years of correspondence to believe the gross bullying I've endured from both of them & their lawyers.
Yvette · 25 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotWhiterock Paignton plot 108....
Whiterock Paignton plot 108..... If I could give these guys any more stars then I would they deserve the credit. I have always been cautious about new builds with the horror stories that you hear. I cannot rate these guys enough. Sharon in the office was so helpful and then there was Mike and his team who went above and beyond. The house itself is everything we wanted no snags or any issues. I would recommend these new builds to anyone ⭐️⭐️⭐️⭐️⭐️ #whiterockisthebest
Annie · 24 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotI wouldn't give them any stars if it…
I wouldn't give them any stars if it was allowed, I have had so many major leaks repaired but then out of warranty and now disputing it's the exact same leak dispite photos comfirming so. Mouldy houses which have made my furniture mouldy wouldn't replace it, fans that are so loud it's like sleeping on a runway, awful customer service so rude and unwilling to help or even listen.
Kate · 18 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotSome of the worst workmanship that I…
Some of the worst workmanship that I have ever seen. Terrible customer service!!
David · 18 February 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotBe prepared to have to fight to get…
Be prepared to have to fight to get everything put right and wait in the house for months on end for builders not to turn up. Terrible customer service.
Fra · 18 February 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotI would not recommend bovis to anybody
I would not recommend bovis to anybody. Unfortunately I can’t give them 0 stars so begrudgingly they have 1.Hera are a few of the reasons why I rate them so badly:1) They built our house wrong and had to knock it down delaying our completion date by months. I had to walk them to our plot and explain what they had done wrong.2) They gave us the wrong plans when we reserved the house. Our property has dorma windows on the top floor and we were sold a full height three storey house. Again I had to take them to a plot and show them photographs of what we had signed for and how the property they were building was different.3) the sales team, site managers and customer service staff have all been useless, never returning calls, answering emails and on occasions incredibly rude and insulting. I was told after moving into my property by the site manager that I “had not paid enough money to expect a good quality home”. Unfortunately they don’t put this on the brochure.4) Endless snags, some we have had to involve outside agencies in. Three years in and we are stil fighting. 5) on the occasions they have fixed something they’ve broken two other things in the process. For example they re-tiled the bathroom following a leak and managed to crack a floor tile and brake the shower screen, which we are now in our 6th month of battling with them to come back and fix. I could go on forever. I was going to make a list of the positives as It would have been quicker but there really aren’t any. My only advice would be if you are reading this before you have committed then run for your lives.
Catherine85 · 18 February 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotLinden Homes now Vistry/Bovis
Bought a home nearly two years ago and all i can say is absolutely shocking. How builders can behave like this and get away with it is beyond me. We have been moved out on numerous occasions to rectify structural issues culminating in over 2 months out of our home and questions still loom!Promise a lot, deliver a poor final product!They have tried to get out of rectifying most faults and when they did bring in the subs to fix they then don't pay their subs and subsequently fall out with them telling them they should not have carried out the work. The worst part we have evidenced all of this behaviour and they just continue. Blame the subs for substandard work when all they did was come in and fix the horrendous state the house was in initially. There seriously needs to be an independent government body set up to monitor the standard of building because the current set up with builders, the build mark and NHBC is just shocking. Do not be fooled by the change to Vistry and the buy out. This has changed none of their systematically bad behaviour in the last few months. Trust the reviews, do not buy from Linden/Vistry (Bovis) homes formally part of Galliford Try. I'm amazed anyone actually bought them out!!!!!
Matthew · 16 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
Trustpilotdo not touch with a bargepole
Still trying to sort out massive structural problems three years on. Currently have water pouring in through a bay window, contacted Linden weeks ago. We continue to sit amongst the buckets whilst it ruins our brand new wooden floor
Freya · 16 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotExtremely poor sales woman
This isn't about a brought bovis home but a terrible experience me and my husband had at the longhedge village, amesbury show home on 07/02/20 @1400.We walked into the office asking to view the show home as we have been looking around the area for our perfect home. The woman who was working at the time said "sorry we only have a 5 bed show home" and looked at at us up and down. We said "yes, can we view it please" she then went on to say that only people who wanted to buy the 5 bed home were allowed to view it. So we asked if we didn't look good enough to buy a 5 bed home and she came back with a very sarcastic comment. We were in fact looking at a 5 bed home, but if we weren't then why couldn't we go into the show home and look at the quality of the build? We're both really disappointed with this ladys reaction and now want nothing to do with bovis. It's a shame how one poor sales woman can ruin a potential sale or more!
Hannah · 7 February 2020 · Linden Homes South West Wellington
★★★★★ 3/5
TrustpilotAftercare is shocking
Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!
Deborah · 5 February 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 2/5
Trustpilot2 years of excuses and poor workmanship
Been in our house 2 years. We’re very lucky compared to others that we had lots of snags (115) - but no structural issues unlike others.Customer service is terrible. If you don’t get snags completed before you move in, you’re in for a very very long wait.Bovis have no pride in their work. Very much a ‘that will do’ approach. Such a shame when you compare to other house builders.
CJS · 2 February 2020 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotBishops park bishop Auckland site !!the…
Bishops park bishop Auckland site !!the Linden Home's team on this site are extremely helpful any problems get sorted straight away. I bought a house on this site ,and have only had a couple of problems !! The quality of the house's is 100% good !! I recommend buying a house on this site , it's been a very nice experience buying a house here & moving in. I am one satisfied house buyer
Chris · 27 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAbsolutely shocking
Absolutely shocking! Too much to list here, makes me angry and frustrated, problem after problem and they're not interested.DO NOT BUY from Linden Homes, biggest piece of advice I could give anyone and hope they take it!
Tom · 26 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLiars and con men
We reserved our home after seeing it built and the large from garden, after reserving and organising our mortgage, Linden changed the boundary, to which we said we no longer wanted to proceed. They offered us £5k in compensation so we changed our minds. This was just a big fat lie to get us to buy. We never received this money and now they say it wasn’t agreed!! They just tell lies to sell houses. Disgusting behaviour, crooks and cheats. Stay away!!
Jessica · 23 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
