Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAVOID!
Bovis saw me coming, a single mum of 3 children, all under 10 I saved for years to be able to purchase a home for us all. Due to personal circumstances and a naivety about home buying, I put my trust in the Bovis representatives. As a consequence, I later discovered I had paid £30-40k over the house value - that's without the additional upgrades of over 5k. On top of that the house has so many issues internally and externally, for which getting a resolution has been slow, difficult and stressful;18 months later several issues are unresolved. I have sunk into a deep depression, trapped in a home that feels like a noose around my neck AVOID BOVIS, they are immoral.
NATALIE · 6 June 2020 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotOak Park Development-Tockwith
I was very shocked to see the negative comments on here. I have just purchased a property at the Oak Park Development in Tockwith, and since stepping through the sales door to walking into my own home the service has been second to none. Prior to purchasing the house Amy Stewart showed me around the house and told me all I needed to know, she made me feel so comfortable and wasn’t pushy giving me all the time I needed to view the properties I liked. Amy liaised with me throughout the entire process and has been an absolute god send, the support she has given throughout the process has been fantastic and has made the purchase exciting and stress free, she was so supportive and I knew she was just at the end of the phone if I had any queries and was very time efficient with everything. Connor who was also in the sales office was also very helpful, approachable and gave me the time I needed. Since moving into my home, the site manager John has been in regular contact ensuring the house was built to a sufficient standard; he is knowledgeable and contactable and he does as he says. Even with Covid the service I have received has been amazing and I couldn’t be happier. I can’t thank them all enough.
Customer · 5 June 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 2/5
TrustpilotBought a house in borehamwood back in…
Bought a house in borehamwood back in July 2017. Same comments as everyone else, as soon as we gave them money it was impossible to get them back. We have 3-4 doors with gaps from the floor to the bottom of the door of at least 3cm so sound travels easily and it’s a larger gap than NHBC state. Had a huge snagging list that never got finished even after numerous emails. Insulation from our garage is awful so we have had to get someone round to finish properly. Love the layout of the house but incredibly poor finish and quality from Linden. Would never buy from them again or recommend to anyone else. I know there’s not much on the market but their properties really aren’t worth it. Go for a smaller developer who has quality control checks as these guys clearly don’t.
Alex · 23 May 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
Trustpilotgreat customer care
Rating only, no written review.
Ben · 15 May 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAwful communication from Bovis
Communication from Bovis, now named Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!
Craig · 5 May 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotCommunication is appalling
Communication from Linden Homes and Vistry Homes is appalling.DO NOT BUY FROM THESE COMPANIES - they will happily take your money and it will take you months and months and months to get snags sorted as they just don’t care after this.AVOID!!
Craig · 5 May 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotJust keep away
Just keep away. Their quality is nonexistent, cutting corners leaving a trail of defects.
Evangelos · 5 May 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotBovis exceeded our expectations!!
Bovis exceeded every expectation we had! After reading the reviews but finding our forever home we decided to take the risk and move forward with Bovis. We are on the Flitwick site and received outstanding care (especially from Wendy and Marion), no problem was too much hassle and they guided us through every step and being first time buyers we really appreciated this. We completed the snagging before we moved in and everything was completed to a good standard. Would definitely recommend the Flitwick Froghall field team as they have made the process of buying our first home as stress free as possible.
Miss · 29 April 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotUNTRUSTWORTHY
Linden are building a new estate in Thurston, Suffolk. They have Outline planning permission for up to 200 homes on the site. Their detailed application has now shown that 191 houses will be squeezed in to 2/3 if the site and they will then apply for further housing ( making it more like 300) on the site. They are abusing their power and planners seem incapable of stopping them.
Jonathan · 22 April 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLinden homes are an absolute disgrace
Linden homes have been terrible. I bought a house in December and have had zero defects resolved. Linden were bought out and I have had to tell 3 different teams my issues because no one seems to log anything. No other business unit seems to have been told they are taking over and no one from Linden has told any residents what is happening. Communication is shocking. I am livid that nothing has been sorted and have raised a claim with NHBC to have my issues resolved. They havent even responded to NHBC.
Philip · 18 April 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLook elsewhere
Lied to from the start. Our experience has been awful. We love the home, but there’s so many issues and they’re not getting fixed. Painters been in half a dozen times and it’s still not corrected. Garage floods in winter but told it’s not meant to have anything other than a car in. Storage in one cupboard and an airing cupboard. No storage allowed on roof or garage. A major issue we weren’t made aware of.All they do is meet standards and don’t care about the customer.
Graham · 17 April 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo not buy from Linden homes
We have bought a new home. We have been in the home for nearly a year with no parking! And now we have had a leak in both bathrooms coming through the ceiling. Before you complete your survey they will bend over backwards to help you but once the defects are signed off you are in trouble! We also have no direct access to our front door making our future plans of having a baby on hold in this what was meant to be a family home!
Kimberley · 14 April 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDo not use their financial services
Do not use their financial services, source financial products through an IFA....They will ask and pester you to fill out a survey my advice here is simply wait. Wait until all snags have been fixed correctly and then review the whole experience from start to finish.My experience is that you'll provide a more accurate response.Note of caution Linden will contract out maintenance of the development where you brand new house is being built, in my case its a absolute con very expensive for little in return. Linden take an age to sign over the development too, this stops you and fellow residents form forming you own management committee and kicking out the incumbent company which I won’t name just in case.
Carl · 13 April 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotSHUT BOVIS DOWN!
Bovis are the worst house builder I have ever seen. I would give them 0 stars if that was possible. The service along with the poor building quality leads to the worst new build developer out there. We brought a Bovis home as our first house and it has ruined our entire experience. The build quality is shocking due to leaking baths, poor painting skills, bowed front doors, poorly fitted panels, contracts put in place by bovis but not followed through leaving us to deal with the issues. Words can not describe how angry and frustrated bovis make us feel. They have not only taken our money but they have taken up all of our time making us constantly use up our holiday allowance so that they can come and assess a problem for the 4,5,6th time just with a different person. It took 4 months of a leaking shower screen and countless times of me telling them where it was coming from to which they did not listen and told us that we were making it up even though I had filmed and taken photos and sent it to the site manager every time it happened. Eventually the site manager showed his face after countless times of saying to him for him to come along and I pointed out where the issue was and it was sorted in 5 minutes. The lack of care bovis show is disgusting. The quality of finish is so poor. I have been told countless times by Ruth Copeland customer care director for the western region that each house goes through various checks carried out by site teams and a director. I have told them on multiple occasions whoever gave our house the green light to say it is finished is either completely stupid and has zero experience or just simply does not care. I put it down to both things. The CEO Greg Fitzgerald does not even care about customers or their experience because in his eyes they have our money and they do not need us anymore, countless times I have emailed him about the issues and I get nothing but other than to speak to the useless managers below him that have no interest in sorting our problems and just want us to be quiet and put up with it. Bovis should not be allowed to trade as a new house builder as like other reviews I have read if the quality we can see is shocking then it makes you wonder what we can’t see. Bovis need to be shut down to stop more people from having such an awful experience. We are 10 months into our first home and already are looking to move as quickly as possible.SHUT BOVIS DOWN!
Reviews · 12 April 2020 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilotclose them for good
This is an organisation we would all (except the fat cat Directors) benefit from closing for good. Their Regional Build Director in our area is one of the most arrogant people I have ever met - and the quality of workmanship is poor under his remit. Pooling driveways built on way too much sand, bendy gutters, awful design, scratched windows, poor build supervision, wrong heating valves, airbricks at wrong height, a ‘take-it-or-leave-it’ attitude to service - and that is just what you can see. Even more scary is what is hidden behind walls, refusal to share specifications and the huge use of uncontrolled sub-contractors. I have bought 5 new houses over the years and the most issues have certainly been had with a Bovis home, 3 times the price of any other. Trouble is, people still buy from them even though they admit they are awful.
Passionateaboutservice · 11 April 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotLinden Homes promise is not their…
Linden Homes promise is not their word!!Living on the boundary of the new Kilnhurst Gardens development, we were told at the planning consultation stage that the residents who's properties backed on to the development, would have a fence erected along the boundary for privacy. At the beginning we were told a fence would definitely be erected and we were sent a letter to confirm this.During the final stages of development, contact was made with the site manager (December time) and was told a fence would be erected after Christmas. Fast forward to completion of the development and no fence has been installed!!Contact was made twice to no avail, they had no intention of putting up a boundary fence, just kept local residents sweet before development started to help with planning approval!!Some of the residents put up new fences paid for out of their own pockets and after speaking to the local councillor, we found out Linden Homes did not erect fences promised by them because some of the residents had erected their own fences so no longer would be erecting a fence at the end of our garden!!In this day and age a company like Linden Homes should not be getting away with work they promise to do and not follow through!! After reading many of the reviews about this company, I hope they hold their heads down in shame!! All this company portrays to me is lies and profit before customer satisfaction!!If I was the CEO of this company, I would straight away want to turn negative feed back into positive feed back!!Thank you Linden Homes for not erecting a fence at the end of my garden, I love the fact I have people looking into my back garden now and headlamps shining through my windows at night!!!
Steve · 5 April 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTerrible
Terrible. Once they have your money you don't exist to them. They have abandoned our estate leaving it unfinished and dangerous.
James · 30 March 2020 · Linden Homes South West Wellington
★★★★★ 5/5
GoogleRating only, no written review.
Wojciech · 28 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 28 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBovis abandoned their development at…
Bovis abandoned their development at Loachbrook Meadow and never completed the works 4 years down the line and Bovis are long gone leaving roads and pavements and other works unfinished. Don’t buy from Bovis!
Mr · 28 March 2020 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilot0 stars for this s*** of the earth
0 stars for this s*** of the earth. Still waiting for customer services to get back with several issues after months of negligence. They are a real waste of money and resources. Their contractors are all dodgy like them doing half con jobs. Simple advise. Don't buy from them unless you want to waste your money and lose your mind chasing them up.
Ricky · 27 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThis is one of the worst companies I…
This is one of the worst companies I have ever had the experience in dealing with. I was lied to when being sold the property but the sales lady, I had, scratched font door, scratched glass on the back door, the cupboards I requested but never got. Inadequate painting, inadequate shed base and shed, inappropriate fence at the side of my property, leaking roof, leaking heating system, missing bricks at the top of the property.I had to take time off from work unpaid to get the jobs done they never finished. We lost our holiday and flights and no end of stress from them.I’m so disappointed in what we bought and they tried to wriggle out of it in the end so I gave up until now I have this new leak that needs looking into.Linden Homes based in Chelmsford are the worst I have ever dealt with in my life. I invested so much time and money into my house only to have our house go to rack and ruin by shoddy workmanship.
Doug · 22 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotVirtually Criminal - AVOID
Appalling and practically criminal.Update: 11/03/2020: Still no response to my requests for a refund. Legal action is obviously necessary with this type of organisation.We reserved a house off plan virtually three years ago on the Longford Park development in North Oxfordshire and duly paid our deposit. The lead time to the build completion was 12 months. During that time we experienced valuation and mortgage issues with the property, but despite this we continued to pursue the purchase and went so far to order and pay for extras / upgrades. Little did we know, that when we paid for the additional features our reserved property had already been sold to someone else, which is contrary to applicable regulations. We understand the same sales-person who took the payment also sold the property several weeks earlier. To me this is fraud - taking money under false pretences. They subsequently pulled the sale from under us, without consultation of notification, we found out via a third party. Incredible!! The same sales representative or malefactor as I see it, was extremely rude when we tried to discuss / understand the situation and all meeting requests fell on deaf ears.However, the worst thing is despite breaking the rules, Bovis have refused to reimburse the deposit or the moneys paid for the extras, despite the numerous request over the years. In fact we have had no response to our recent correspondence.We were forced to start our house search and negotiation with another developer again, a year after we first put down our deposit with Bovis.The impact was we have lost the money we directly paid and we have lost money due to the market price increase over the period. Ergo, this translates to a loss of in the region of £9000.00 I have reported this to the National Fraud Intelligence Bureau, although whether they take action remains to be seen. I will purse Bovis through the small claims court as I now feel I have no other options available. For your information. The Longford Park site has had numerous instances of high profile complaints and I am familiar with copious anecdotal instances from neighbours and traders of extremely poor quality builds. In fact the people who purchased the house we reserved, where coerced into moving in without hot water to allow the site to meet its end of year targets. I fully appreciate Bovis often offer what appear to be good sales deals, but the reality is, the savings you seem to make are often lost through poor quality control and inconvenience due to significant remediation, another neighbour needed their whole house re-rendered. Or like us, they will simply take your money and pull the rug from under you.The bottom line is to beware and seriously consider your options before dealing with this company which appears to me more like the front for an organised criminal agency that a reputable developer.
Reuben · 11 March 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotWe purchased a house in Saffron Walden…
We purchased a house in Saffron Walden in Sept 2019 and yes we have had standard snagging issues but also some major issues and the customer service up to MD level has been shocking. The overall attention to detail in the homes is terrible. On completion day we actually raised issues with our carpet and flooring downstairs, we still have not had this rectified and now in an internal battle with them.Our turf was laid and they are quoting its normal....well we followed the maintenance regime and its coming up, bald patches, you sink in it and there are rocks everywhere. Not really the best when you have a 2.5yr old.Our solicitor raised with us that Linden homes tried to resubmit different boundary plans for our property which meant we had some land missing from our plot. So underhanded and their solicitor admitted an admin error.Due to a 10 day response and me chasing this for our formal complaint to the MD, he threw a shocking response to us, backtracked everything that was approved and said it was all normal and customer service were in their target KPI for responding.Once they have your money, the customer care goes our the window.Whilst we love the house and location, I would advise people to think twice before buying and do your own flooring and turf.Throughout the 6 months we have been here, they have ceased working with 3 different contractors which has not helped the situation.
Katie · 9 March 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
