Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotCustomer care is a job title and not an execution....
Terrible experience with David Boys (customer care manager south east) and his manager Robert Caister. If you have a snag but the contractor does not want to do any remedial work then you are forced by the aforementioned individuals to go to NHBC...of course NHBC do not find in favour as the contractor knows the loop holes. Bovis take no responsibility of ensuring their contractors do the work they are paid to do. Processes are awful. Houses are only as good as the contractors working on them and Bovis put their name to them. When you try to make a complaint further up the line then it’s pushed back down to aforementioned individuals. Disillusioned and disappointed with Bovis and would not recommend people buy a Bovis home.
Daniel · 8 August 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTSSome of the worst customer service I have ever experienced. Rude, arrogant and utterly disrespectful. They do not value you as a customer! As other reviewers have posted the communication is terrible. You constantly have to chase them. Their tone is terrible and they do not value you. You will chase and chase them. Building work is at the lower end of the building regs and they cut a lot of corners. They charge you for EVERYTHING. They are the Audi of houses. The standard model gives you nothing! My advice - Don’t go near.
Chris · 7 August 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotExcellent experience from start to finish
Bought a house in Malton through Linden Homes and the service was first class, site manager was on hand almost immediately to deal with our snags and one or two small issues, currently in the process of selling to upgrade through Linden Homes again at Cayton Reach due to work relocation, extremely satisfied and would highly recommend.
Jamie · 3 August 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThe worst build quality ever, not sure their builders have heard of wall alignment...or a ruler.
So so so soooo bad.Buying our first flat together at the moment, really loved the look of a Linden home apartment on paper - great location. etc. Went to view the property - the build was terrible, no walls or woodwork aligned properly, the whole thing was a bodge job. Huge cracks across the flooring in all the rooms. The attitude of the sales person was clear they just wanted us to handover cash as quickly as possible - boasting about how quickly we could be in. They also didn't own the land either - so they were doing it 'on behalf of a partner'. Which all seemed a little fishy to me - could be exposed to some high rates there. I feel sorry for anyone who buys that place.Anyway thanks for the honest reviews - I really dodged a bullet.
Jallen · 31 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotVery bad experience and we didn’t even buy a house.
The communication from Linden/Vistry homes is appalling. We had to cancel a reservation and after reading reviews for aftercare service I think we had a lucky escape.It took 6 weeks to get our deposit back after endless emails and phone calls. Think very carefully before handing any money over!
Alison · 31 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
GoogleAlthough I didn't buy a home, the sales team were very friendly, helpful and the show home was beautiful - Definitely worth a visit
Sarah · 30 July 2020 · Linden Homes South West Plymouth
★★★★★ 5/5
TrustpilotGreat house, team and neighbourhood
We found Linden homes and the estate in Bishops Cleeve in December 2019, we moved in the February 2020. Becci Douglas was very helpful in managing the sale and answering all of questions. AJ met with us to explain all of the finer details of our new home with great depth, experience and passion. AJ was then available to help with any questions or concerns once we had moved in. Everyone has been so friendly it was a great start to our life in our new home (pandemic aside). All of our thoughts and concerns about new builds were erased, the houses are spread out, they all have their own character, the estate has a great mix of people of all ages, our checking list was very small, no issues with the house. Fairly priced with the local area and looking forward to new shops opening soon. We moved from a 2 bed terrace house, our bills are predicted to be the same for a 4 bed, due to the solar panels and modern build. I feel the cold and love how warm the house is. I would recommend Linden homes to friends and family.
Chrissy · 29 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
Trustpilot-ve rating requires
Rating only, no written review.
Brose · 28 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThe builder that cannot be trusted!
Over 4.5years after buying from Bovis, we are still fighting to get all the defects fixed. We have had to pay for our own surveys to prove the defects, as Bovis ( who re branded as Vistry, in the hope of hiding their previous mistakes) have refused to acknowledge all their bodges. I would rather lick broken glass from the M25 during rush hour, than trust what Bovis promised in their glossy Pamphlet! Once they have your hard earned cash, they do the bare minimum and eventually walk away from you. Disgusting behaviour from what used to be a reputable builder ... shame on the CEO and his henchmen.
Peter · 25 July 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotThe most diabolical house builder by…
The most diabolical house builder by far!!! Following three bouts of heart surgery we bit the bullet and purchased a new build home from a Bovis (now Vistry), and in December 19 moved into what we thought would be our perfect home thinking there would be nothing to do albeit we anticipated the odd snag here and there. How wrong could we be?We had ordered a wood burning stove which was not installed when we moved in as Bovis had not correctly fireproofed the plaster behind the wood burner (although for months we were fobbed off with other excuses), then the floor tiles on which it was due to sit had to be removed and relevelled as they were ridiculously uneven. We had a cracked bi-fold door glass, and two damaged bi-fold panes, the front and rear gardens were just thick mud - no landscaping whatsoever, paint work was unfinished, we needed new balustrades on the stairs, new internal doors, the front door had been fitted to the wrong side of the door frame, there was a hole in the loft where I could see down to the ground floor which was dangerous as they had just covered it over with lagging. I could go on, suffice to say we ended up getting a professional snagging firm in who found 431 snags, some very serious and others not so.We have spent many weeks accompanying contractors around our property to get things corrected and even post Covid-19 we continue to chase remedial works.We have had NHBC adjudicate on two uneven floors and despite this Bovis has done nothing in the last 6 weeks. Having written emails chasing up the works including writing to Greg Fitzgerald (CEO) and copying him on every email there has been a serious lack of activity.Our landscaping around the development is still piles of mud and all we get is fobbed off.Why did this all happen? Because Bovis had to complete the sale of all houses on this phase of the development pre Christmas so that they had funds in accounts prior to their Financial Year End of 31 December 2019 so all contractors cut short their work, cut corners, bodged finishings, left things in potentially dangerous conditions - all because they chased cash!!!!In summary DO NOT EVER PURCHASE A BOVIS / VISTRY NEW BUILD PROPERTY.This company is nothing short of a cowboy outfit.I wish I could allocate Zero stars on this rating.
D · 22 July 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotHomes are ok (just) but the Customer…
Homes are ok (just) but the Customer Service is the very worst in the whole industry, two year warranty means absolutely nothing, sent photos of a defect and the response was that in THEIR opinion off a PHOTO it was user damage, contacted the contractor directly who refuses to deal with it as they decide if it is defect or damage so need Linden Homes to provide a job sheet, Linden REFUSE to provide the job sheet even though it is costing them nothing! Why?
Mark · 17 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAnother bad review...
Just to add yet another poor score to what would seem a joke of a company, I feel the need to add our experience to save others. Two weeks ago we moved in to our new Bovis home & everyday we have had contractors in to fix a ‘problem’. Water coming through spot lights in kitchen from bathroom, leaking toilets, leaking boiler, issues with appliances, issues with hot water which has been discovered as faulty pipe work where a Plumber had installed the wrong type of pipes into the wrong connections of the boiler so hot was in the cold & visa versa. Honestly the list would take me a day to write. So, with all the comings & goings which has completely ruined our experience of moving in, let a lone put me at risk due to being shielded because of COVID 19. I finally broke down today in tears & let the arrogant man who calls himself an Area Build Manager get the better of me.Id like to say that everyone excluding him, has been polite, courteous, apologetic & understanding. The Site Manager has been incredibly helpful & is a credit to Bovis as are some of the contractors we have met. However the Area Build Manager would do a lot to learn some basic customer service skills, empathy being one. Not just fob us off with attitude behind it. He believes Bovis is on the up & the ‘bad’ reviews are history. Clearly he is either in denial or oblivious, maybe both! Majority of the residents on our estate have had issues & most still on going. Sadly for us we were naive to the whole new build process & our dream has become a nightmare. I feel worried about what other issues are yet to arise & have no trust or faith in that we have had them all.To be fobbed off & told its because the house hasn't been lived in yet is a cop out. The issues are not cracked walls or a switch that doesn't work, these are issues due to poor build work which were here from the start! We will NEVER buy from Bovis again or recommend them & will do major research into a developer before deciding if we could ever buy from new again. Clearly Bovis’s priority is not customer retention, its more of a one in one out kind of policy which in this climate cannot be sustainable. My advice to anyone buying Bovis is to throughly test & check everything before you move in. Visit as often as you can. Check water related items, fill the bath, check the showers & toilets all work without faults or leaks. Check lighting, doors open, windows open etc etc.Or just don't buy Bovis & go with a more reputable company who respects their customers who are spending a small fortune on their houses! We still have ongoing issues & when I look around what should have been our perfect home I see nothing but a nightmare.
Linzi · 14 July 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotUnbelievably Poor
Purchased a new house in Bicester from start to finish it was a nightmare, if I could give them no stars I would. In the end I could not face moving in and sold the property. Six months on I'm still getting bills as it seems Bovis never did any paperwork correctly. I understand the new owner has ongoing problems, strangely ones which I had raised and Bovis told me I was making up. Complaints are just returned with rude Emails from managers.My completion date was pure fantasy, and after eventual completion I was told it was never going to be completed when I was told it would be. They write a six months extension clause into the contract and said contract had a completion date later than the verbal completion date and the estimated quoted completion date so they get 8 or 9 months leeway. Even then on completion much work was incomplete.To list the problems would take a fortnight, they don't care they have no customer service in fact they can't even manage to post paperwork to the correct address or even put a stamp on the envelope. Don't touch with a bar pole if you want to remain sane.
Aardvark · 8 July 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotThe worst customer service I’ve ever…
The worst customer service I’ve ever experienced. You may love a house but think very carefully before buying from Linden Homes (Now Vistry) The communal areas which we pay a service charge for are nothing short of dangerous. Collapsing walls, collapsing car port roofs, protruding wires from the ground, fallen trees, collapsing 9ft tall pillars at entrance to the estate, no street lighting, no road markings, dead plants everywhere. I have pictures of all of it. I’ve reported it and NOTHING HAS HAPPENED. BE CAREFUL!!
Mark · 7 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotGood morning
Good morningI moved into my new Bovis home at St Mary's Biddenham Bedfordshire on 12th June.Since that date I have been extremely impressed with the service that all those on site have provided.I would like to extend this ,not only to everyone involved, but especially to Ozzie the site manager.I would ask you to let them know how pleased I am with all that they have done to make my move as easy as possible and to thank them on my behalf.I know that many would say that they are only doing their job but I believe that, especially in Ozzies case, they are going out of their way to make things as stress free as possible and to put their clients first.My thanks go to all of themRita Carroll, 9 Skater Walk, Biddenham MK40 4UR
Rita · 7 July 2020 · Linden Homes South West Wellington
★★★★★ 4/5
TrustpilotLinden House in Bath.
We have bought a new Linden House in Bath on the Ensleigh site. We love it.There are snags that need addressing like every new build but every time I have needed some assistance the people have been really easy to get hold of, reply immediately and have on the whole sorted things out very quickly.Sales team were great. Moving was very convenient.I have been very impressed with the builders too who work so hard in the very cold winter months too and are now returning during the Covid crisis. They are always really cheerful and polite and work very hard!This company must have been hit really hard during this crisis but they are cracking on with it and doing a great job.I love the design of the house, plenty of space in the correct places and it looks fab. Paint is pretty thin so when you touch it, it marks or comes off but guess that is the first coating on plaster so it will need re painting.Stay safe and well.Best wishes
Steph · 6 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotUnsafe sites that’s look vile for…
Unsafe sites that’s look vile for homeowners to live on. Rude staff who have screamed “unlucky you puss” when fallen from bike. Disgusting. Wouldn’t buy a house from these if it’s the last thing I do.
Mr · 2 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotInferior materials, poor customer Seevices
Inferior materials, incompetent sub-contractors, diabolical customer services. We have had issues such as garden used as a soak away for the site, toilet waste not coupled and flushing g into the ceiling void, electrical wires joined with parcel tape, poorly fitted flooring
Thomas · 2 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 3/5
TrustpilotThey take a long time to fix things
New Brunswick area- My house had lots of snaggs a year on now not yet resolved. Sometimes you go to customer care team with a problem and they pass it onto the sub contractors and then they contact you to fix the thing. It's a very long and tedious process which is inefficient. Lots of stuff has been fixed not always to the highest standard. Still love my first home and I cant complain about the location. Sales team are pushy and don't inform you at all where the annual charge goes to.
Zan · 1 July 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPoor quality and follow up service.
Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!
George · 23 June 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPlease dont wast money we bought a…
Please dont wast money we bought a house at barley field and the finishing touches are just a mess it does not look like a brand new home at all. I was better of buying a house someone has lived in and doing it up myself
Amanda · 19 June 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotUpdate on my Bovis experience
Update on my Bovis experience. Despite many expert witness reports dealing with-defective windows in all of house-faulty heating system-lack of insulation so parts of house damp and very cold-building regs breaches-missing radon barrier- serious structul issues-sewer overflowing contaminating garden so as to be unsafe to use--and so many more recorded and recognised defects,which have now been going on for more than four years,Bovis have abandoned their legal obligations to rectify all of above forcing legal redress.A corrupt company,now named Vistry Partnership, that no one should buy a house from. 0 rating !!
Joseph · 18 June 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotI wish I can give 0 star
Rating only, no written review.
G · 16 June 2020 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilotpromised my deposit back
i have been promised my deposit back so many times i have lost track i keep being promised i will get it but they just do not pay!! appalling customer service
Bob · 16 June 2020 · Linden Homes South West Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
