Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBe very careful
Be very careful if dealing with this company. They offered us financial incentives on a new house amounting to £23,000 which lulled us in. We had Council searches done and surveys done and were exchanging contracts within 8 weeks only for the MD to remove all the financial incentives at the last minute. My advice to you is if you have to deal with this company then make sure it is written into the small print on your reservation agreement that the financial incentives they offer cannot be withdrawn. Otherwise don’t sign it.They also asked for a deposit of £1000 to reserve and have kept £500 for their admin costs!!! Disgraceful!
Simon · 18 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBought a Linden Home back in 1999 and…
Bought a Linden Home back in 1999 and with no exaggeration had a snag list of 321 items. First they were building without looking at plans and front of house did not include the bay window. Concrete roof ridge tiles fell of and they just re cemented, after checking with NHBC was advised all roof tiles fitted with too short nails so complete roof had to be taken off and re nailed. There was terrible banding of the brickwork so they had to be cosmetically painted to conform. Kitchen thrown together (a 10 year old could have made a better job) Many other issues too many to mention. Bottom line avoid Linden Homes unless you like a massive challenge to get some sense of value for money.
Steve · 18 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThe perils of Part Ex
Be aware if you are going down the part ex route. You can waste 3 months and approx. £2k before they decide they have changed their minds. The ladies in the show room were very helpful, alas the people behind them are more than happy to mess you around (and let you waste your money). Bitterly disappointed with this company. If they do not want to offer Part ex, they should not advertise it (or if they only want to deal with houses less than 10 years old, they should say so)
Rich · 17 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
Trustpilot6 months into our new home at Ensleigh
6 months into our new home at Ensleigh. So far no serious problems but trying to get site manager or anyone to deal with small annoying issues, forget it. You must go through customer care i am told, so we wait a week to put right something that could be dealt with in an hour max. Try to speak to site manager on mobile ( his phone does not work ). Multi million pound company?Steve Sherlock
Steve · 16 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotMy experience with Linden in Bishops…
My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.
Jay · 12 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotSet opening times don’t mean they’re actually open...
Wanted to talk to someone in the marketing suite today @ Brampton Park. Went there 3 times during their opening hours and no one was there.Annoying. Won’t be going back.
Megan · 11 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 4/5
TrustpilotBrought my new home at Bitton mill near…
Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.
Miss · 9 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAvoid at all cost
Love the design of my house and love the location unfortunately that’s where it ends, from start to finish and now a year after moving in we have been let down with false promises, lied to and had to battle to get things put right. Linden are a fantastic company UNTIL you exchange then they are the worst company I have ever dealt with. I would strongly recommend looking at any other builder other than Linden, you have been warned read all these reviews and steer well clear.
Phil · 8 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotIt won't do much but I guess if enough…
It won't do much but I guess if enough people put the boot in on Linden Homes and their parent ownership - which as I write i understand to be Galliford Try.My daughter is in a flat on a development in Colchester. The external landscaping to the whole estate of houses is unfinished. Street lighting after four, five, six years still does not work. Specifications on the plans were altered repeatedly. This builder is the worst of a bad lot i fear.
Stephen · 8 January 2020 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
Trustpilotperfect
Purchased our home in Berkshire and it’s beautiful, finished well and the company are in constant contact ref any snags we may have. Sales and site teams have both been excellent.
Tracy · 1 January 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
Paul · 1 January 2020 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilot1 Year in and still having to fight to get things rectified
We have been in our new Bovis home for over a year now. We have had several snagging issues (which you expect with any new build), dates provided by Bovis where the contractors haven't turned up and we have lost holiday/pay. Our back door still lets in water and our drainage problems are still not sorted out. They break their promises at every turn. The only way we have got anywhere is by going to a national paper and contacting the CEO of Bovis directly. This should not be the way people are treated. All sorts of promises made prior to purchasing and even put on writing .... not fulfilled!!!!! They count on you not having the strength and money to keep going. Many many in the same situation on the Bovis site at Boorley Green, Botley, Hampshire. For your own sanity, please do not buy a new Bovis home.
Carrie · 1 January 2020 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDon’t buy. Cheaply thrown together homes.
I’ve been in my linden home for 3 years. In that time I have had to change the handles on the internal doors. They were so badly and cheaply put together my son got locked in his room unable to get out. I’ve had to change the locks on the front door and garage. The Wi-fi doesn’t work as the internal wiring is all wrong. The kitchen is so cheap that is looking tired and all my toilets leak heavily from the cistern into the pan causing a huge water bill. I certainly won’t be buying again from them.
Paul · 29 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotNot happy at all poor after sale service
Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?
Yash · 22 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotUnhappy neighbours to new development
been left with mesh fence and linden home paper at bottom of garden as unable to keep to promises 😡😂
Lorraine · 19 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotNothing but pain from start to finish
Nothing but pain from start to finish. Very poor quality build an absolute lack of attention to detail or willingness to fix snags from 15mm gaps under doors, un-level floors, radiators not plumbed correctly, mould from a lack of drying out and scuffs and marks from the tradesmen. Arguing with them over every point, completely unwilling to go that small extra step to make you feel like a valued customer. DO NOT BUY BOVIS!!!!!
Mr · 18 December 2019 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDisaster waiting to happen
I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.
Freya · 17 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDeliberately fit faulty items and bodge up the work when you are in!!!! Avoid avoid avoid!!!!
Since moving in to our property in September 2017 we have had nothing but problems regarding several issues.We are due to be having our 3rd front door installed (yes 2 they have put in already are faulty and warped).We were told by another neighbour in the street that the subcontractors who installed the first set of doors advised Bovis that several of the doors were warped and were told to ‘get on and fit them’. They would not disclose which other neighbour had a faulty door and funnily enough it was us.Another door was installed and we notified them immediately that the door did not sit right to the frame and we could in fact see daylight through the front door. This was discussed in April 2019 and it has only been confirmed now that it will be fitted early next year (still awaiting confirmed date). We have had to fight the aftercare team to get a replacement. 2 full days and 2 half days I have had to take out of my work holiday entitlement because they have simply tried bodging the job to try and get it to work claiming it was the lock which we knew it wasn’t. Again, the company don’t seem to care about the implications this has on the customer and what the customer misses out on because they cannot get things right without requesting you be available for many inspections.Our front porch has been peeling ever since we have moved in and despite several emails and chasers we are no further forward with getting this sorted and not even had an acknowledgement that someone will sort this. Again, trying to bodge the work by painting over plastic and expecting it to work, only to start peeling again a few months later.Damp in the bathroom which took 3 visits for them to come out and rectify. Guess what, again more time taken off of work to be available for this. Fan clearly not adequate to clear moisture from the ensuite is the reason for this issue but they point blank refuse to replace this fan to the same one fitted in the main bathroom and say ‘open windows’. I have had an independent damp expert advise me that opening windows in the colder months will simply make the issue worse as will add moisture to the room (we will wait and see if the issue will resurface).Now Bovis have finished building and selling at the site it would seem that they do not care with trying to get issues sorted.You would not buy a brand new car and expect to be taking this in to the garage 5 or 6 times to bodge work up so I do not see why they think it is acceptable to do this on many peoples biggest purchase of their life.I would be certain to never recommend Bovis to anyone I know and will be sure to attend new development sites over the coming weeks to ensure people considering purchasing from them are aware of the terrible service that is to be received.
Steve · 17 December 2019 · Linden Homes South West Wellington
★★★★★ 4/5
TrustpilotGreat service at Blue Mountain.
We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.
Jess · 17 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTerrible customer service and…
Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.
P · 15 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotFrom bad to worse
Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again
Sam · 14 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotShambolic
If there was a way of having - stars I would. We have been waiting for our house since May, we did part exchange and were told that our house will be ready in June/July, which came and went then told July/August, end. End of July we are told the windows they ordered were wrong and they will get replacements end of August so new moving dates to October/November which also came and went. Finally get a moving date 20th December but now with one weel to go, they are again not sure if it will be ready, they have booked CML for the 20th December the day we have been told we will be moving in. Our buyers should have our house on that day which means if they fail we will be made homeless, not to mention that with one week to go we have been a bit more organised than Lindens and booked movers, got BT and utilities moved. Every single conveyance plans they sent had to be resent as they were wrong. Our meet the builder got cancelled twice both on the day it was due, the second while we were there we were told that the site was too dangerous for us to go in. Thank you Linden Homes for the additional stress to our house move that is one of the most stressful things to do, I am not looking forward to potentially be homeless at Christmas with my 4 year old in tow. Utter Shambles..... Disappointed does not begin to explain the feeling.
Brad · 13 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 2/5
TrustpilotTotally disappointed with Linden homes
Totally disappointed with Linden homes, the only good thing about them is Maureen, one of the sales representatives.I believe we were mislead from the start and I was so excited to be having a new home but quite relieved we pulled out now.
Beanie · 13 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotSo we put a deposit on a new home
So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.
The · 13 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
