Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 1/5

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So we put a deposit on a new home

So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.

The · 13 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017. Building process was a mess. Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!! Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to Bristish Gas almost impossible as they could not find my property! Entrance/back and flat doors installed by Linden Homes according to FirstPort are not fire safety standard. Causing FirstPort to threaten to take legal action if I did not pay to replace them. Linden homes claim no knowledge and claim no responsibility. No calls back when raised. They never answer the phone. No repairs done as the responsibility is pushed to site managers/management companies. They forgot to register me on the land register, their solictors forgot key paperwork, was hit by huge additional costs on day of move to complete! Was recommended to use Bright Solicitors was signed into a leasehold contract with Pentland Estates Management (they no longer exist and are now Firstport). HomeGround, FirstPort and Pentland Management at all costs.Missold leasehold agreement clause! Never sign a leasehold agreement without reading the TP-1 stipulating service charges and do not buy a property which has any doubling ground rent clauses.In dispute with both the management company and ground rent company for overcharging and poor customer service due to the above being written into the contract meaning service charge and ground rent can be sold off by the freeholder whenever and fees will keep rising. DisgracefulOnly option is to sell as are all my neighbours to get out of this hell of increasing debt. Property developers need to be investigated and under deep scrutiny.

Zazzles · 6 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017.Building process was a mess.Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!!Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to British Gas almost impossible as they could not find my property!Entrance/back and flat doors installed by Linden Homes were according to FirstPort not fire safety standard. This was not discovered until a year after I moved in. Due to this FirstPort threatened to take legal action if I did not pay to replace them. Linden homes claim no knowledge of the issue and claim no responsibility. No calls back when raised. Was given a number where they never answer the phone. No repairs done to the building etc as the responsibility was pushed to site managers and or management companies. Despite supposedly being a 10 year building guarantee on all new build properties. Management company counter argue that Linden Homes are responsible. Linden Homes forgot to register me on the land register. Was recommended to use their solictor. They forgot key paperwork, which meant I was hit by huge additional cost on the day of completion. Despite chasers in the weeks and days before. Completely incompetent.I and millions of others were missold leaseholds. I signed into a leasehold contract for service charges with Pentland Estates Management (they no longer exist and are now Firstport). Never sign a leasehold agreement without reading the service charges (mine seemed reasonable but no idea this could be sold off and uncapped) and do not buy a property which has any doubling ground rent clauses.I am now in dispute with both the management company and ground rent company for overcharging and poor customer service. However due to signing a leasehold clause in the mortgage I have no rights and property developers can sell the freehold as soon as possible (after 1 year) to different management companies who are allowed to raise fees and deliver nothing as they see fit. Disgraceful.Only option is to sell, just like my neighbours, in order to get out of this hell of increasing fees.Property developers & convayaners need to be investigated and under much deeper regulatory scrutiny.

Zazzles · 5 December 2019 · Linden Homes South West Chudleigh

★★★★★ 5/5

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if you love stress and being fobbed off…

if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.

PaulHodgson · 4 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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This company is a joke

This company is a joke. We brought a five bedroom home in Wokingham two years ago since then we have had non stop problems. We have so many outstanding snags still. The management is so useless they have no clue about customer services and how to treat their customers. Once they have your money they don’t care about you or your house it don’t matter how stress you get.The Wokingham customer care has been disgraceful we are having to accept patch ups around our property because they refuse to properly fix the the rubbish work they originally done. I am so fed up of these money making fools.Take my advice do not buy from Bovis.Most of my street have face this crap service from Wokingham Customer Care they should fire the whole lot and start over again and get people in who feel some empathy for customers who are having to deal with stressful day to day rubbish all due to the rubbish customer care.

Teji · 3 December 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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A fraudulent, unethical company

Linden Homes continued to market my property after I'd reserved it; I believe, because they wanted to circumvent paying the property agents fees. With one week to go until completion, they pulled out and immediately replaced me with someone they'd found themselves. I found out that they'd pulled out from my solicitor with no communication from Linden Homes. I escalated this to the regional Managing Director, who was rude and unhelpful. I will now escalate it to the ombudsman.

E · 3 December 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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I would not trust this company to build…

I would not trust this company to build a house out of lego.Really poor communication, no reply when leaving voice mail or emailsFailed to correct massive snag list, And now giving themselves a pay rise. Hope you choke on my hard earned money.

SkullY · 30 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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Worst company in the UK

These fools are not even capable of using a telephone or even communicating. They couldn't even get there own sales office tel number right on the emails that they did mange to send!How on earth they still sell homes is beyond me.I think they must get there staff from the lobotomy dept of the nearest hospital, in conjunction with the McDonald's staff rejects.Most of there homes are built where the sun don't shine, which is exactly where they belong!Best you look elsewhere or you will find out why there is so many bad reviews!

Jon · 28 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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From start to finish it has been such a…

From start to finish it has been such a bad experience and to this day 2yrs on I still have snagging issues that haven't been resolved Nhbc are no better as I believe strongly they they are working together.

Amrik · 27 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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This is my 15th month have major…

This is my 15th month have major issues, they sorted , but minor issues they are not sorting and some customer care service personnel need to be retrained about handling the cases very poor very poor service

Shashidhar · 27 November 2019 · Linden Homes South West Wellington

★★★★★ 5/5

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Very pleased with their service

Not sure why only frustrated people leave reviews, which obviously are bad. Living in my second Bovis house now, i find the house very nice and the faults i had with the property are nothing to worry about. You don't go and buy a car and expect no faults. And if it breaks down , it's obvious that the manufacturer will try to fix the faulty part , rather than replace. I believe people don't understand the meaning of the word "fault" . I had a good home demonstration where i was explained everything about the house and it made sense. I'm enjoying the house and i wouls buy again anytime.

Isabel · 24 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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Buying from Bovis has proved to be the…

Buying from Bovis has proved to be the worse decision possible, not only do they lie and make endless false promises, they put on a fake smile to start with and manipulate and lie to get you to sign paper so they don’t have to do any snags (endless amount wrong, several doors lock didn’t even work).Clear and blatant lack of quality and care, checks are not done correctly!Been waiting 6months for snags to be complete, left them a key for the flat for 5months, promised be within a week when we first gave them a key......what a joke.Have an excuse for everything and clearly have no interest in doing a good job, don’t even manage the site to standards and will dodge any responsibility, even when five different parties all say this comes under their responsibility. Terrible business which hires useless employees, and seeing them describe as bullies makes sense, unreal, don’t buy from them!

William · 19 November 2019 · Linden Homes South West Wellington

★★★★★ 5/5

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Bishops Cleeve - New Home

We brought our Linden house in Bishops Cleeve in June 2018, we were helped from day 1 with regards to exchanging our current home, we were given a set move in date and we move in on that date. There were a few snags as to be expected these were quickly rectified and the after sales team has been helpful with the one issue we had. AJ has been helpful throughout the entire process and we have been in the home circa 15 months and have no complaints. Very happy customers.Jack

Jack · 19 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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I don’t normally write reviews but I…

I don’t normally write reviews but I felt that the experience I had with linden homes at Cleeve view warranted it. From the initial reservation of our house to this day (approximately 15 months) they have been most helpful. Initially any snagging was dealt with quickly and professionally by the trades and AJ and the site team would always ensure that we were satisfied and AJ would go beyond to make sure of this. Now my two daughters have also purchased on this site and Gemma was most helpful in keeping me in the loop as well as updating the girls.Yes not everything’s perfect the appliances are lower end and if I was to make an improvement it would be this.My home moving experience and the fact that as a family we purchased three houses says it all would recommend to a friend

Rex · 12 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Bovis Refuses to tell me why the wont right a wrong

Bovis admitted building my boundary wall in the wrong position and now refuses to move it. Been in the house for almost 18 months and still not registered due to this.

Russ · 8 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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Waste of time effort & money! Not worth the stress

If I could give 0, I would!! Initially, I ignored these reviews as the site manager seemed friendly & communicative. However, as soon as you’ve signed on that line, it will all change...Buy with Linden homes if you want delay after delay, want to repeatedly submit paperwork due to these changes, pay for your own accommodation after they cause you to be ‘in between homes’ after delaying 7 MONTHS and then take 2.5 weeks and counting to receive a refund after you inevitably pull out. If they ever send it. Oh, and a solicitor bill for a house you’re not even going to move to! Terrible company, appalling customer service and as for communication, well, it’s basically non-existent. And you better not expect an apology for any problems! Steer clear, it is NOT worth the stress (and waste of time and money). Buy literally anywhere else!!! Especially if you have a young family - you *will* be told a completely unrealistic completion date & be finding somewhere else to live. Don’t do it!!

Lauren · 8 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Here's my honest view - steer clear!

Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.

David · 7 November 2019 · Linden Homes South West Chudleigh

★★★★★ 1/5

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Here's my honest view - steer clear!

Here's my honest review as a recent buyer from Linden:Lets face it, all big housebuilders are working to give return to shareholders. As such, they build as quick as possible, and build to a price. Snags are to be expected.However - the number of snags, coupled with the arrogance of customer services made us regret buying. There were about 25 things that needed fixing. I don't want to say what the snags were in case Linden identify us and go to town on us with lawyers - that's the sort of company they are.They attempted to charge us for two of the snags! I objected to this and we've heard nothing since.My advice would be to steer clear unless you are prepared for 6 months of stress and frustration. Their one saving grace was a great site manager at the end of our struggles that actually got things done. He wasnt afraid to yell at the hideous apes that Linden employs to work on site in order to get things fixed for us.If I was a senior boss at Linden (or indeed a shareholder), I'd have major concerns for the future.

John · 7 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 2/5

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Linden Homes

Firstly, we have numerous snags (to be expected) with different severity levels however this included things such as no durgo valve on the waste, which is just sheer incompetence. It took around 3 months to get all of the snags fixed including replacing loft hatch, back door being fixed 3 times, flush on one of the toilets looked at 4 times, front door had to be hung again, slabs repaired in garden, missing kitchen items. As for the 'landscaping' they did with the front garden, all flowers died within 3 days of moving in as they were not planted correctly. We had to wait over 6 weeks to even be able to order broadband and have been back and forth with British Gas re gas and electric ever since, I get the feeling we were moved in slightly ahead of schedule.As they are still building, there is a lot of site traffic down our access road to the cul de sac (expected, isn't an issue) however we have ongoing issues with our road currently having 5 different levels, a pot hole developing and constantly full of nails/mud from JCB's etc. Currently chasing customer services, to no avail! Just waiting for the day I severely damage car/tyres.Feel there could have been better communication from the start from sales team and site manager, with a bit of honesty re the house, road, site etc as feel we were chucked in way ahead of schedule to meet sales targets.I would recommend keeping on top of them with any snags - email, phone, hassle any way you can as once your snagging time period is over, you're passed over to somebody in Head Office who is constantly out of the office and doesn't reply to calls or emails.

DV2021 · 5 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Avoid this builder

We moved into our new home three years ago. We had numerous problems with them so would never buy a Bovis home again! My recently problem jusy to top everything is a leak we have just noticed. We had a roofer out and he just let us know that the ridged between our house and the neighbour's house have not been done properly first place. As the wind blows the rain gets in and also there is a rip in the felt. We just haven't notice as we had a tall wardrobe where the leak is. NHBC warranty covers this but there's an excess of £1227. A completed rip off!!!!!To pay this when you buy a new house and you think not a lot can go wrong.This was just to mentions the worst we had but i coukd go on all day ....Not to mention my neighbor' s nice big crack in the wall as they failed to cut a big tree out too close to the house.

Agnes · 4 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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Be careful BEFORE paying reservation fee

We pulled out of the house purchase as the Bovis reps hadn't been very transparent about the development - i.e. lots of homes on the development had been sold to an affordable homes company and these weren't shown on the marketing materials and they didn't tell us when asked - they told us the houses were private.So my reservation fee was meant to be back with me in 10 working days. It's now 21 working days and still waiting.Awful company.

James · 4 November 2019 · Linden Homes South West Wellington

★★★★★ 1/5

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Update on my uninhabitable & blighted house (4 years of living hell)

Message to Caveat Emptor - I've shared your very shocking but very honest review on Twitter. Please read my reviews on here too.... almost 4 years I've been unable to even live in my Linden Home. The house is Uninhabitable / Defective / Blighted due to contamination. Linden's Commercial Director forced me out on 19/01/2016 - as at today's date that's 3 YEARS 9 MONTHS and 2 WEEKS ago - and never to return. It's cost me more than £56,000 (to date 01/10/19) in mortgage payments for a house NOT FIT FOR PURPOSE. Linden served me Eviction papers from the first rental effectively throwing me out onto the streets as I have it in the SAR that they had taken "possession" of my house and taken my house "back". They changed the locks to MY house in April 2016 and walked away with the keys to MY house in August 2016 with their lawyer stating "our client was only [fixing] it as a gesture of goodwill and they are no longer prepared to". I moved rentals then NHBC also stopped reimbursing the rent so Eviction papers again. I've moved around like a vagabond for 4 years, living in 4 different hotels (Linden threatened to stop reimbursing the hotel bill 3 times then acted on those threats - my credit card bill rose to £11,000 so I was forced to move out of the hotel into a cheaper pub room until NHBC put pressure on Linden to pay hotel so after a week in a pub room, I moved again, back into the hotel).Yet then NHBC did exactly the same, cut off funding my alternative accommodation in April 2018.I was forced to move to a 3rd rental and it's cost me (to date) nearly £19,000 in rental payments on top of my mortgage. Linden Homes and the NHBC caused me to have a nervous breakdown in February 2016 and I've never been well enough to return to work. My loss of earnings is massive. The bullying, threats and lies I've received not only from Linden and NHBC but their respective lawyers (Gateley and Dentons) has been and still is horrific cruelty. To anyone reviewing Linden after a short time is very naive.I've also been taken to court twice for non payment of council tax on my uninhabitable house when I'm paying council tax on my alternative rental accommodation. I was slapped with two Liability Orders and have had to sell off personal possessions to chip away at the arrears. Linden Homes and the NHBC are LIFE WRECKERS.The CEOs sit in their ivory towers and don't care about ruining the lives of their paying customers. Read the Trustpilot reviews on NHBC too. As if all that isn't bad enough I've lost my overseas holiday home/ retirement property because I could no longer afford the mortgage because that money is being used to fund rental properties to live in in the UK whilst my Linden new build sits empty but still costs me a mortgage every month. Both are abhorrent companies with no moral compass.This is the real truth of buying a so called "dream home" from Linden Homes not these highly suspicious 5* reviews. If anyone wants to contact me you will find me on Twitter at Yvette86129589

Yvette · 1 November 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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How bad can Linden Homes be! Well an update to the previous thread…

Well an update to the previous thread of ‘LINDEN HOMES A VERY SORRY TALE...........’Well yes they may construct a good house somewhere, sometimes, but the reviews on this site clearly show otherwise.Those that actually write good reviews within weeks, or a few months of moving in, are a little niave to say the least, but each to their own.After 6 years of hell and no contact from Linden for over 4 years this is the end result!Well just to update this thread, 6 years to the day of buying this property the NHBC finally issued a Certificate of Repair, on all the works carried out. The total costs are well over £300,000.00 not to mention our financial burden to get it put right.We have had no contact from Linden Homes since 2015. They just ignore emails, and never reply.Galliford Try who own Linden have a new CEO so I thought I would write to him about our plight, include all the lying emails and deceptive practices as evidenced in the Subject Access Request, as well as the paragraph in their handbook they give to all new home owners...........It clearly states'Moving In and Enjoying My New Linden Home (sic)Page 10 - 'FOR EXTRA REASSURANCE’“ Essentially this means you could be entitled to compensation, if we encounter problems finishing your home, and any issues once you have moved in, that are our fault will be put right. We know this is the worst case scenario, but it gives everyone peace of mind just in case something does go wrong ”We asked for compensation as documented in the booklet, where they clearly you got things very, very wrong. Things that were clearly their fault. Even to the point of signing off faults identified by the Building Inspector, as corrected, that never where.The response in short was tough luck, the NHBC repaired your property, so there is no come back on us. It is not our fault we bought a new property in good faith, allegedly constructed to a set standard, and inspected throughout its construction by the NHBC. Is not out fault that Linden Homes signed off faults that were never corrected, and its not our fault it was built to such a poor standard it was a building site on and off for 6 years and took over £300,000.00 to repair. But apparently according to Galliford Try it is, and the fact they had spend so much putting it right is our fault too?Dear Mr Thank you for your email dated 11th October.I sympathise with your situation and apologise for the difficulties you have experienced. I understand, however, the matter has been dealt with by the NHBC in its independent capacity.Regards Graham ProtheroChief ExecutiveThere is very little justice in this world, and Galliford Try are now to buy out Bovis and merge them with Linden Homes!As said before such stories are just 5 minute wonders, no one sits up and takes notice, there are no consumer rights for new house buyers, building companies know this and just laugh all the way to the bank with your money, what a wonderful occupation to be in.Fat cats just get fatter

Caveat · 31 October 2019 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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No Response from the

i have a long Snag list in a new build show home which we bought on June 2019 in Bishsopstoke Nine Acers property, we were kept shuffled between build team and customer care, there was a leak appeared and we informed this to the customer care and they said it will be addressed with in three days, but its been 2 weeks since i informed the leak, now mould started forming and crack appearing on the wall, i have written a mail coping the CEO in that, but so far no response received

Manoj · 30 October 2019 · Linden Homes South West Wellington