Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotPromise the earth, deliver nothing of value.
Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!
Andy · 9 January 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThey will Take your Money
They will Take your Money and take money for Extras than pull the House from Under your feet.I was supposed to exchange and complete by the 17th of Dec 2021 .Due to the chains solicitors having Covid and peoples mental health issues no completion took place .Bovis was fully informed at all times .They then mentioned they will want more money as new year house prices are increasing ,that i said will be okay for the new Year exchange and completion but they still pulled all the legal papers from my solicitor refused to say why we cant buy there house and are cowards still to not give a truthful answer.This is peoples lives there playing with as well as stealing ones money there the most disgusting Home builder i have ever come across i do suggest not to buy from them unless your a cash buyer, and can do all they tell you you to do, as they will if not just sell your Home to someone else ..
Greg · 4 January 2022 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotVery friendly staff at Bishop's…
Very friendly staff at Bishop's Stortford, Ben in particular
Speechless · 23 December 2021 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotEdwalton Fields
Recently moved into our gorgeous new property and it was worth the wait. Appears well built and the snags we did find were resolved quickly. Sales team, primarily Leah, were helpful and thorough once they got additional hands in to help, constantly made sure we were updated with any delays and all necessary paperwork. Builders continue on site but are friendly and attentive to the continued upkeep of the properties already built so as not to cause us any problems.
Mani · 23 December 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDisgusting company, Directors do not care.
Bovis changed the terms of an agreed deal which lost me about £9K, were unable to provide full details of the property and asked me to stop asking their solicitor questions (why not just answer the questions?). Following purchase I identifed the entrance to the drive was too steep, they agreed to lower it -6 months on I've had 2 meetings with the same people to discuss and agree actions, they even did some work -to be put back at the same height. Sheer incompetence. My kitchen needed most of the units correcting, major leak in the shower, a shower that didn't work for 6 months, guttering leaking (originally expected water to go uphill, I guess just being bodged instead is an improvements of sorts), front door is bent and leaves a gap...I could go on. Lets put it this way, they can't get the big stuff right so you end up ignoring the small things.Emails to sales, site and senior management -including the MD are pointless. Ignored by all. The only language the company understand is legal. For the sake of your own sanity, look for an alternative housebuilder -although bear in mind Bovis is part of Vistry, which owns Linden and Drew Smith. 1 Star because zero or negative is not possible.
Mr · 22 December 2021 · Linden Homes South West Wellington
★★★★★ 2/5
TrustpilotTerrible customer service.
Lovely house, but circa 250 snags including 5+ serious leaks that took more than 2 years to resolve. Same story from all of the neighbours. Linden were slow, an inefficient in resolving the issues. They handed the house over basically unfinished, some walls not painted, some plumbing not working - for example they didn't connect the dishwasher so it leaked on first use and ruined multiple kitchen cupboards.
James · 13 December 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotTRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!
Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.
Richie · 11 December 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotWould give this one star if possible
Would give this one star if possible. They have non existent customer service. Takes me thirty mins to try lock the door every time I use it because of their inept door assembly
Renata · 2 December 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotCustomer service is awful
Customer service is awful. The time it takes to resolve issues would be better spent working over time so you can buy a better house so you don't have to settle for Linden Homes. Months for a toilet seat. It's a joke. This is one of many many issues
Rob · 1 December 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPLEASE READ THIS BEFORE BUYING
PLEASE READ THISLinden Homes are a terrible organisation. I really, really, really wish I had read the reviews before going through part-exchange with them. I am going to go into more detail in the future but I am sorting legal action first and I have been advised not to give details. But basically they kept asking for money from us, we sold our house to them, they sold it to a buyer and then they delayed our new house build. The buyer then pulled out as she needed a house quicker but with the delay from Linden they couldn't wait.Linden continued to ask for money, including getting daily house views whilst we dealt with a new born baby. After the market went quiet they started to withdraw without telling us and our solicitors nothing. They said they needed new paperwork (We and the solicitors provided everything they asked in the first 3 months). After our solicitors proved legally we didn't need the paperwork that was over 20 years old and sorted generations before us, they pulled out without telling us a thing. Our estate agency told us and apologised for how terrible Linden had been, and said that we had been pulled from the market. One month later and they still have not acknowledged us or paid us a penny back to which they said they owe. ABSOLUTE JOKE. Please on your life, don't use LINDEN. Read the reviews here, believe the stories of the people. There are many good alternatives, don't be drawn in.
Jack · 27 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotThe customer service is non existent
The customer service is non existent. If you lodge a complaint then they will not speak to you - just send you emails . They ‘forgot’ to put a radiator in 2 of our bedrooms - making the rooms really cold . 18 months in and still waiting - now we’ve been given a date for mid January. Not good enough Linden and your ‘Customer service ‘ team want sacking .
Jayne · 19 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotUncaring vile
Rating only, no written review.
G · 17 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAVOID freeholders trapped with managements fees
Do not buy a new linden home property or anyThey trap you and sign you up to first port the worst company imaginable to manage cutting the grass They said it was no charge until they completed the whole estate. They then changed that and split the estate in to phases. First port and linden then made up fees one example is the £15000 management fees then another £7000 for the actual cutting of the grass. Totalling £24000 for phase 1 for cutting the grass They do not finish works the estate is a tip, so much mix matched tarmac from shoddy workmanship having to be done then redone Lights don’t work and haven’t since instal Lies lies lies when chasing them blaming anyone they can but not doing the work AVOID at all costs were selling and will never use linden vistry or whatever their name currently is
Mark · 15 November 2021 · Linden Homes South West Plymouth
★★★★★ 5/5
Trustpilot5* to Bovis at Judith Gardens!!
5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.
Rachel · 10 November 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotWas looking at the Hazel on midfields…
Was looking at the Hazel on midfields site cam. Been looking for some time. We found that at the sales team would not take us seriously. In the end we looked at the newland site up the road. Bovis you lost out on a sale would not recommend. We will be in are newland home by Christmas.
Nick · 5 November 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotWe purchased two homes as investment…
We purchased two homes as investment properties off Linden Homes. They are like chalk and cheese, one house is fine the other is riddled with latent defects latest ones is an unsealed concrete base allowing damp through. The customer service is the very very worst in the house building industry time and time again issues are fibbed off and excuses made. Do not expect any kind of customer care from what is a bunch of cowboy builders and believe me I can justify this bold statement. From rats getting through uncapped mains water pipe runs to damp concrete to at least fours water pipeLeaks and poor electrics. Only cconsistantancy is the woeful customer care team who really should be ashamed of thier replies
Mark · 5 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotAs a first time buyers we had no idea…
As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.
Consumer · 5 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 3/5
TrustpilotHad no street lights outside my house…
Had no street lights outside my house for over 2 months and after ringing customer service still waiting for light to be repaired. Barracks Road, Fremington. Rang today so hopefully it will be sorted.
Alan · 4 November 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotDo Not Purchase until you READ THE REVIEWS - Linden Homes = S, t Show!
Linden Homes, Bovis Homes and Vistry group put simply = S, T SHOW!Read the reviews - EMPTY promises for fixing snags.I have warned them that they will have people protesting at sites soon if they do not sort issues out. Some people have been waiting for 4 years for snags to be completed. They do not care about the customers.SHODDY WORK, the mind boggles as to how NHBC have even signed some of the houses off.Shocking!
Tammy · 2 November 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLiars!
Customer service awful. Site managers keep lying to us saying the defects are our fault, despite having paid for surveys which show there’s a build defect.Don’t buy from Linden, choose a different house builder.
Tasha · 29 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotWorst customer service. Avoid like the plague.
Served the country for 26 years, went with Bovis as they offer a military discount. Yet again service people treated like second class citizens because the directors wanted to tie in with a 4 week completion and charge full whack. Paid our reservation fee and the next we heard from Bovis they were refunding our deposit. Made up some story where they said we’d been called (lies) and then had the nerve to offer us another plot. Avoid them like the plague. Dodgy and underhanded company with zero customer service.
Lauren · 23 October 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotFire safety defects - 6 figure bills!!
Linden homes built my development with completely missing fire breaks, with flammable materials on our balconies, with flammable cladding and flammable insulation - in BREACH of regulations! It was also signed off by NHBC despite all this & now the innocent leaseholders who were MISSOLD their properties are facing bills of £150k- £200k EACH!!! Linden Homes have not offered a single penny to fix THEIR mistakes that THEY hid from us!!! AVOID AVOID AVOID!!!!
Ali · 20 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotFirst class all the way through!
We were understandably very wary about buying a new Bovis/Vistry home, having read some of the reviews.Our ‘Linden’ home in Shrewsbury is excellent in every way.We have no complaints whatsoever - from initial enquiry, through the sales/completion process and eventually moving in at the end of June.Everyone has been first class.Very few snagging issues and those that were discovered were rectified promptly.Maybe we dropped lucky…. but Kerry and the sales team, and Ben and Pete (site management) are all a credit to the industry.
Eric · 17 October 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotBovis/Vistry/Linden - The Whole group is an appalling excuse for a company. AVOID AT ALL COSTS
Where do you start with this deceitful group of companies. We reserved a property on the Vistry Group's Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with the Vistry Group on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale.We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that the Vistry Group could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Vistry to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Vistry house being finished!After a formal complaint to the Vistry Group they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Vistry would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far.Both purchases fell through solely as a result of Vistry Group's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Vistry. AVOID AVOID AVOID. Although reading other reviews of Vistry, Linden and Bovis it would appear that I have had a lucky escape!
Jes · 15 October 2021 · Linden Homes South West Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
