Linden Homes South West estate agents in Newton Abbot, Exeter, Chudleigh and 3 more

★★★★★ 1/5

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New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Walton peaks

It’s always a daunting thing when you’re buying your first home but David from Linden Homes at walton peaks, Chesterfield has taken a lot of the worry out of the process. We moved into our new home back in November and all in all We have been impressed with the process and the house build. Don’t get me wrong there have been some snags to take care of but that is expected of a new home and David/linden has done his/there best to get it rectified in a professional and responsive manor. Can’t ask for much more really. Harry&Jess

Harry · 5 March 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Worst house builder ever

Worst house builder ever! Take your money and run, they are rude to you take advantage of you. They made a major error with one of our internal walls. It was out by over 100mm, they took no responsibility, told us if we wanted it sorting we better sort it ourself, or if they were to do it then we had to make our own arrangements to move out whilst they did it. We bought a £230000 which should of been an amazing experience they ruined it from start to finish. Why should we have to move out of a perfect home as they say for them to fix their mistake. They can't keep to deadlines and as for sorting snagging in a house it's none existing.

Nick · 1 March 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 4/5

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Kirkleatham green

Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries

Josh · 19 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Fantastic customer journey with Linden…

Fantastic customer journey with Linden homes, we bought our first home and they could not have been more helpful, the sales executive and site were amazing and the house is quality

Gemma · 18 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Avoid at all costs

Avoid at all costs! Agreed a price on a new build and accepted a part ex offer on my home(under market value). To then be told house we were reserving was now no longer being marketed. Then received a phone call 48hrs later to say house was re available but at a price increase of £10,000 more than agreed. Totally untrustworthy and underhanded.

Louise · 14 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Awful company - avoid at all costs

Awful company. AVOID AT ALL COSTS!Gave us 6 weeks to exchange via 'smooth move'. We sorted our side, the buyer (arranged via their broker Movewithus and via their appointed agents) lagged a little with the admin so they pulled our sale, and sold immediately to someone else. All without any communication at all before it was too late for us. We are now £1000's out of pocket. Their management is faceless, no communication. Utter money grabbing morons.

Robin · 11 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Worst customer service ever!!

Worst customer service ever!!! Avoid them

Jacob · 10 February 2022 · Linden Homes South West Wellington

★★★★★ 1/5

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Traveller site included in planning permission!

Our initial dealings with Bovis / Linden homes was good. The sales team were helpful although reluctant to always provide spec info as they said it was subject to change or confidential! However, after joining a local Facebook group, a couple of weeks before we were due to exchange contracts I was made aware of the plans to build a permanent traveller settlement on the Hounsome-Fields site! We raised this with the sales team who confirmed this shocking news, the traveller site was part of their planning permission from the start and they tried their best to play down the situation to us! Conveniently this information was left out of the points of interest in the surrounding area reeled off to us by the sales during our site visit! Due to the uncertainty of how big the site may become and the detrimental effect this could have when we came to sell in the future we decided to pull out. In all fairness to Bovis we were given back our deposit with no fuss. We were lucky that we found this out before we spent lots of money on fees etc.

Michaela · 10 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Kirkleatham Green site

Kirkleatham Green site. Jack and Ben have been nothing but a pleasure to deal with. They have made our house purchase smooth and as stress free as possible. Their customer service has been second to none. Always kept in touch with us and made sure we were updated when necessary. Both very friendly and welcoming and couldn't do anything more to help us. We are very grateful for all their help. Thank you both so much! Danielle, Liam and MeilaPs if we could give them a pay rise or bonus we would😁

Danielle · 10 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Wont give money back!

I woudnt ever by a home from them! We reserved a plot back in November, but pulled out as we found out there was a quarry proposed in the next field . They forgot to mention that, and we found out for ourselves.We have been waiting over a month for our refund on the reservation, and had so many delaying tactics from all the sales people. We were meant to have it back in 14 days.Would not recommend! Awful customer service!

Pearl · 8 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 4/5

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Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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AVOID AT ALL COSTS!

AVOID, AVOID, AVOID!!!Linden Homes exploit young first time buyers! I used to read reviews and think people just liked to complain, however please read my review carefully so this doesn’t happen to you! We purchased our home on the Ashfield Park site. Once we exchanged contracts with the builder, all communication stopped. We had no updates throughout the build process, regardless of how many times we asked. If we were to get a response it was a week later. The condition of our home on completion day was abysmal! We had walls that had been filled and not painted over, lights hanging from ceilings, loose bath panels, unsealed kitchen counters and every room required filling and painting to cover the dents in the walls. The home had not been cleaned and the man doing the mastic (on completion day) has attached all the dirt and dust from the uncleaned house to the skirting boards, of which we will be replacing at our own expense. Our back french doors did not lock and the site manager advised ‘just don’t open them’. These doors are in fact a fire exit and we had to wait 6 days for someone to even come and look at them, after chasing 3 times!! On top of all this, our living room is larger at one end to the other as our wall is wonky. We had no handover, signed for no keys and did not have any paper work until last week. After reporting the issues with site, we were informed by site that it was ‘news to them’ and that we had signed to say ‘we love our home’ which was not the case. We have still not signed for anything, not even our keys. Our signature has been fraudulently added to paperwork held by site. The overall experience for a young couple moving into their brand new, forever home has been ruined by what can only be described, as poor workmanship, poor management and poor sales consultation. We would never buy a new build property again, nor would be ever recommend Linden Homes!Linden Homes took advantage of a young couple who were desperate to buy their brand new forever home. They over promised, under deliverable and treat us appallingly in the process! I sincerely hope that no one else lives the nightmare we have been living for the last 4 months!

Sophie · 7 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 5/5

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Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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If only 0 stars was possible

If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know

Mark · 1 February 2022 · Linden Homes South West Wellington

★★★★★ 1/5

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If only 0 stars was possible

If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know

Mark · 1 February 2022 · Linden Homes South West Wellington

★★★★★ 5/5

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My wife and I were very nervous about…

My wife and I were very nervous about buying a new build having heard an awful lot of horror stories about some developers in the area. However, we looked at a few developers and finally decided to buy a Bovis Home at Minerva Heights. The service from day one has been exceptional, first from meeting Craig in the sales office and deciding on which house suited our family best, through to moving in and being handed over to the onsite managers. We have been helped, supported, and guided throughout the whole process and cannot thank all involved enough for the experience. If you are looking to buy a new home at Minerva Heights look no further than Bovis. We have gone on so much about how impressed we are some close family members also now want to buy with Bovis at Minerva Heights. Thank you to the whole Bovis Team.

NLS · 31 January 2022 · Linden Homes South West Wellington

★★★★★ 5/5

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BOVIS HOME

I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.

Mike · 30 January 2022 · Linden Homes South West Wellington

★★★★★ 5/5

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new home at Minerva Heights Chichester

recently moved into our new home. The stressful pre completion was made smoother by Craig and Levi from the sales office. The on site lads pulled all stops out to get us in on time. Snagging such as was needed was dealt with by Lewis and Chris and carried out by the onsite trades who all did their bit no matter how small without fuss. Nothing was too much trouble. Yesterday Craig laid on drinks and cream tea so that all the new neighbours could meet each other. Only negative comment would aimed at the fencing contractors on site.

TL · 30 January 2022 · Linden Homes South West Wellington

★★★★★ 1/5

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Avoid If Possible!

First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . . Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.

Mr · 28 January 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Just as well the sales team are useless

You can't even get through to the sales teams on the phone to get a viewing. It's hopeless. Glad I came hear and read the reviews before persevering - I'll forget it. Good work Linden, that's a customer gone before you even engaged.

George · 25 January 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)

★★★★★ 1/5

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Shocking service - customer care dreadful

Shocking service, 2 years in a property still ongoing issues. Windows in my girls rooms are incredibly drafty. We have put in blinds and thermal curtains. We have had Jon out again with his endless excuses the answers basically today are put the heating on full and our daughters must have cold leg syndrome!!!! I cant even be bothered to explain all the issues on here just want people to know how bad the service is and how bad the customer care is and how bad it is that the managers just blame all the contractors and take zero responsibility but they must have a great book of excuses to do the job!

Amber · 24 January 2022 · Linden Homes South West Wellington

★★★★★ 1/5

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Terrible brickwork

Terrible brickwork. Way out of spec according to HSBC but its all covered by looking not obtrusive at the distance of over 10 meters in broad daylight!

Mark · 16 January 2022 · Linden Homes South West Exeter (Gypsy Hill Lane)