Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDeceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID
Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.
Jes · 15 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 3/5
GoogleRating only, no written review.
Joshua · 12 October 2021 · Linden Homes South West Newton Abbot
★★★★★ 5/5
GoogleRating only, no written review.
ROBERT · 12 October 2021 · Linden Homes South West Newton Abbot
★★★★★ 3/5
GoogleI do like living here, however jobs take forever to be done... the pond is dangerous and people just speed around despite families living round here
Katrina · 12 October 2021 · Linden Homes South West Newton Abbot
★★★★★ 4/5
GoogleRating only, no written review.
Ben · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 3/5
GoogleRating only, no written review.
Lee · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 5/5
GoogleFabulous
Julie · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 2/5
GoogleWho ever design the roads on the estate... Sack them.
Steven · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 1/5
GoogleThe properties that are going up look nice from the outside, but in spite of multiple attempts over a week to get in touch with Linden homes, including visiting the site twice, customer service was not available. The sign in the office window said it was manned 10-5 every day.
Mail response 3 days after our last attempt to contact them was unhelpful too.
This doesn't bode well for after-sales care.
N · 12 October 2021 · Linden Homes South West Chudleigh
★★★★★ 1/5
TrustpilotAppalling after care failed to complete…
Appalling after care failed to complete on time making empty promises to rectify problems and issues nobody takes any responsibility after completion All mangers pass failures on to others nobody answers your calls or gives any solutions hide behind checklists notworth the paper written on failed to check pluming on completion causing thousands of pounds damages to clothes . I would never recommend bovis to anyone my patio floods and my garden remains unfinished and on a downward slope !!!!!! If I can give anyone advise employ a snagging company before you sign on the dotted line 180 snags in my house still not rectified 10weeks later . TheyGot your money now your stuck !!!!! Don’t do it I will keep you posted I love my home however bovis have let me down they claim to care about the community ummmm no !!!!Time fir solicitors 😡😡😡😡
Sue · 11 October 2021 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotWe were under offer and looking for a…
We were under offer and looking for a brand new house. Joseph the area sales manager was excellent. Nothing was too much trouble for him. I love the fact that if you need to move quickly you can buy a smaller property and use their exchange program when a larger house becomes available .
Catheryn · 10 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotChudleigh purchase
We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round
Chris · 9 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotLove my new home and thank you to the site team!
Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.
Liam · 1 October 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotExcellent Promises - Atrocious Delivery - Finches Park
Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.
Mr · 30 September 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotWhatever you do in your life…never buy…
Whatever you do in your life…never buy a Bovis Home.
Frank · 25 September 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotLinden homes is racist they Treat…
Linden homes is racist they Treat people with ethnic minority backgrounds and disability is differently they pulled out of a contract for no reason when we were just about to exchange they have been ignoring calls and treat people like they are worthless they made people cry suicidal and hospitalised because of the stress and the bullying that Linden homes have put people through Do not buy with them you will not be happy Linden homes or a curse you will never be happy in a home of London because it feels like it is cursed with a bad luck
Lola · 24 September 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotYapton View
Yapton View, the development being put up behind my home is noisy, intrusive and totally disrespectful of their neighbours. I repeatedly have to ask the site manager to turn off blaring music. Why doesn’t he just make it a site rule. No music. Last week they tore into a protected boundary and ripped out a lot of tall trees that were to remain insitu as part of their planning consent. The Chief Planning Officer confirmed this. These are the most inconsiderate builders. We’ve been putting up with this behaviour for 2 years.
Miss · 16 September 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotSTILL WAITING
My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....
Customer2018 · 9 September 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotIf like thousands of others your Bovis…
If like thousands of others your Bovis home is appealing, simply contact the Managing Director & his right hand man directly!!Brendan.Evans at Vistry dot co dot ukRobert.Caister at Vistry dot co dot uk
James · 1 September 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotYOU HAVE TO COMPLAIN EVERYDAY TO GET RESPONSE
We are really disappointed with the management of the issues of our new build house. When we moved in, we had a faulty fridge, a leaking shower and (what we think are) plumbing faults which have been ignored (and other "smaller" issues which we have basically had to ignore as the bigger issues haven't been dealt with!!!). We simply do not have time to chase up everything everyday 2-3 times a day, these should be managed by the company itself. We knew companies were adjusting to the lockdown period when we moved in, but now we have been told our warranty ran out is very disappointing and we are considering lawyers! Buying a brand new house should surely be easier than this.Our issues included: faulty fridge, leakage- shower and radiator, blocked toilet and flushing reduces water in other toilets in the house, heating- too cold in some and too hot in other rooms, carpet not fitted properly to carpet bars at doors, fire alarm keeps going off very loud, shower had part missing, flooring damaged... After 1,5 years only the leakage has been fixed and we are waiting for heating to be changed! Not forgetting that we will now need to buy our own fridge as the warranty ran out and hoping the plumbing is checked soon!NB- When they do fix, they did a very good and professional job but we had to wait 1,5 years for this!
Z · 28 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotNo complaints - and some really helpful staff
We have owned a Linden home for nearly five years in Devon. I have to say they have always been very fair and good. The reported snags were dealt with and our customer service contact, Barry, was truly excellent. We later had some paperwork issues in conveyancing and I cannot praise the Exeter office staff enough, especially a brilliant lady called Karen. They understood our difficulties and helped us sort them out really quickly. So I have no complaints- and the people we dealt with were always really helpful.
Mark · 27 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotAvoid Bovis Homes, Linden Homes and Vistry group as much as you can.
Avoid Bovis Homes, Linden Homes and Vistry group as much as you can.What is the problem:- they will keep repairing your street after 6 years, because the council would not accept the street they've built 6 years ago, expect a lot of construction noise and mess on your street after 6 years- your garden will be full of stones, don't think your grass will be amazing or your plants will have a chance to grow, they leave all the construction dirt in your garden, don't think about planting plants in front of your house, there will be enough concrete and bad hard soil for your plants- they will charge you for street maintenance and not replace trees or let weeds grow all around- your boiler will leak in your new house and you will have to replace all of your carpets- they will laugh in your face when you tell them that constructing and fixing on your road after 6 years is not acceptable- they will hire a dodgy company like Inlay Management Ltd that will park all of their vans in front of your house on the same grass you pay for
Tudor · 27 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBought a new build in Washington 5…
Bought a new build in Washington 5 weeks ago put us under great pressure to get the completion completed threatened us with taking the deposit contribution when it was out of control. Completed the exchange on the 15th of July had problems from day one with carpets, snagging issues that have still yet to be completed, the quality of the finish is very poor. Once they get the money off you they are not bothered and don’t care afterwards. I would avoid buying from this company if you can.
Ross · 26 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
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