Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFantastic experience - trust your seller and builder more than the bad reviews
We’ve had an amazing experience with Linden homes. Ignore the reviews if you’re worried, reviews will be hugely conditional on which site you choose as with all building companies. Lynne who sold us the home has really gone above and beyond the entire time and we’ve felt really supported. She didn’t pressure us to buy but was really responsive to our haggling, and she’s been just as angry at the problem as us when we’ve had any issues so has been very quick to solve things! Really feels like they are all on our side and not just bothered about money alone. We had a snagging surveyor come round and he was impressed there were around half the usual snags in a new build - and we’ve had builders/painters/cleaners come by left right and centre to try and fix the tiny snags as soon as possible. Linden even helped us out with a dongle when we had no WiFi at first, and offered to pay for our pizza takeaway when we didn’t have the oven in time for move in. Our house is also way bigger and better laid out than the Barrett homes ones up the road that we looked at (and the sales pitch there didn’t really appeal to who we are, the sales associate seemed quite elitist about the sort of people who lived there. she definitely didn’t read the room as we were after a much more down-to-earth and friendly development) and the site is much nicer. I also felt like linden were much more transparent about what was included in the house than Barrett, who got annoyed when we mentioned upgrades (even ones they said they were giving out on the site!) We almost didn’t go with linden because of their reviews but tbh trust your sales associate and building manager more - at the end of the day they are who you will be interacting with. To be fair I’m quite a hands on and pushy person when it comes to getting responses and clear answers, but honestly I have no doubt in my mind that they will continue to support us as they have done over the past 6 months.Also, believe it or not their recommended solicitor and brokers were absolutely fantastic - I know everyone warns you not to go with the recommended ones but as first time buyers we weren’t sure … thank god because they were literally both SO fast and at doing their jobs.
Maddy · 24 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotLinden Homes - Beverley - Have Been Outstanding!
I cannot recommend Linden Homes enough! From the moment we made our initial visit to now we have been utterly impressed by everyone. The house itself has so much character for a new build and we instantly fell in love with it. But the real credit to the company are the stuff members. Amy S went above and beyond for us constantly. She was welcoming, knowledgeable and always there to contact - and still is! We felt as though we would never be able to purchase this home, but with Amy’s help, determination and hard work, we were able to firmly place our feet on the property ladder. In fact, we feel as though we are already in our forever home. Amy constantly communicated with us, offered us advice and support at every stage and even used initiatives to help us secure our first home. She has simply been incredible, and has made the process easy, fun and exciting all the way through. We even feel as though we have made a friend in the process.We worried that it was all too easy and when we moved into the property we were told to write any snags down and they would be sorted instantly. Adam and Owen - the site managers - came round 7 days, 14 days and 28 days later to jot down any problems we had. There were a few minor things that we wrote down but we felt silly for bringing them up, however, Adam and Owen encouraged us to write as much as possible down. The problems have been sorted extremely quickly and professionally. The tradesmen have all been fantastic too! Nothing has been too much hassle from anybody and we are ecstatic with the service. You hear horror stories about developers not fixing things but this has not been the case at Linden Homes. They have been perfect so please don’t hesitate at buying a property at the Beverley site if you are looking.
Mr · 24 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotPlease do not buy a Bovis home.
Please do not buy a Bovis home.Bovis have simply put me and my family through too much. Please don't let Bovis destroy the mental health of your family too.Our property is very low quality; a very different quality to the marketing material. I moved from one new build to this Bovis one and am shocked by how much lower the standard of the Bovis home is. Our property has many snags but also significant defects too. Getting Bovis to acknowledge and undertake remedial work of appropriate quality is probably the worst and most frustrating experience of my life. I am not exaggerating when I say it could push Bovis home buyers who have perhaps saved for 10+ years, committed huge shares of their income for 25+ years, to suicide. All these faults and defects are ones which I can see, hear or feel; I'm kept awake at night thinking about all the other issues my home has which I am yet to discover.Bovis have a range of tactics to try and avoid their responsibilities including- outright lying to you- ignoring you- very very slowly doing anything such that eventually you decide you can no longer sit in all day for their contractors to visit (or not visit on the day they said is often the case); we're at over 50 days with no goodwill/compensation payments- saying they will undertake remedial work only for them to change their mind (and refuse to acknowledge they've changed their mind)- undertaking incredibly poor quality remedial work, leaving your home with more faults, to put you off having other things corrected- insist something which clearly is a fault is not a fault, despite it being totally clear- insisting a clear defect has to completely fail first, leading to a much more significant issue arising- refusing to correct a defect because it's a lot of work, as if that's a reason - claiming work has been undertaken when it has not- claiming work has not been undertaken when it has (yes this happens)- behaving consistently inconsistent Our dream family home which will effectively cost me a third of my income for my entire working life, has become a family nightmare. Bovis have ruined our lives and left us feeling robbed and left us mentally ill.Whilst home buyers do have rights, they are less than those when buying a tin of baked beans. No company in most sectors that behaves like Bovis would survive; they'd have no repeat business and would fold. If you're a shareholder in Vistry living off my family's pain, please consider putting your wealth to alternative use.And please remember - don't buy a Bovis home.
Ryan · 23 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotTerrible workmanship and no customer service at all
So annoyed with Bovis went shopping for a new property and was impressed that Bovis were fitting solar panels to all 5 bedroomed houses on anew estate in Ipswich. Sold our current house and went back and made an offer on a plot on the development in Ipswich. The house was almost finished with just a few touches to be made including a front porch and solar panels but I was assured the house would be finished beofre we moved in. Our neighbours identical property was having their solar panels fitted as we viewed and I noticed ours were in the garage ready to be fitted. We moved in and asked where the panels and the porch were, they ignored the question about the panels for nearly two years despite being asked in emails about them every other month. The porch took nearly two years to fit - we are still waiting for defects to be rectfied two years later and no panels. Their useless customer service denies any knowlegdge of us asking about the panels and told us to check our paperwork as the house was 'sold as seen'. We checked all through our paperwork and no mention of sold as seen was ever mentioned. Now they have trotted out a check sheet which shows we were taken through various items and how they work when we moved into the house which we signed to say had been explained, however they filled in N/A against solar panels which at the time I assumed was because they were not fitted yet they could not ecplain them. Bovis says this indicates they were not going to be fitted. Their customer service dept says not to worry as the panels 'are not all that and not worth having' that's a great sales pitch in itself. Now I notice a 4 bedroomed house has been given panels (the only one on the site) a sales pitch I reckon and our panels without a doubt. Checking the loft all the wiring for the panels has been fitted but they just never got round to fitting the panels. Now I am waiting for a new roof to the bay widow on the master bedroom - they fitted the wrong one which left a gap of two inches between the roof and the windows (how this ever got through an HSBC inspection I will never know) we are also waiting for two ceilings to be replaced because of shoddy plastering and after two years they cannot source us a replacement back soor to the garage which was reported faulty when we moved in. On top of that we had to have the whole garden dug up and the levels reworked as they were wrong and extra drainage fitted due to the that originally fitted being inadeqaute. Personally I find the standard of workmanship on their build to be incredibly poor and their customer service non exsiatnt. My guess is we will have to resort to the legal system to get the solar panel situation sorted. Oh I have photographs of the sales posters used all round the estate showing the 5 beded houses all having solar panels and all the other owners of the 5 bedders were all told that ll 5 beddres come with solar panels - Bovis are ignoring these facts and saying the photographs were for guidance only...
Paul · 23 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotStay Away at all costs
Houses are very small and the show houses have small furniture to make the rooms look bigger. The build on these houses is dreadful and cheap, I have no idea why people would buy one. Much better options available in terms of quality builders.
Russell · 20 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotBovis sales director hates customers!
Bovis sales director hates customers!Sadly, our recent experience with almost purchasing a Bovis new build has made us realise that Bovis is not interested in its customers. The sales team does not give a damn about what you say about their product or their conduct. And if you do make too much noise, they say "we dont want to deal with you". Wow!!!!!!I am concerned about the practices of the sales team in this development particularly the sales director who lacks total professionalism and borders unethical behaviour.Any commercial business website, the pricing, be it Amazon or Ebay, promotes its product with an invitation for potential customers to make an offer, the website of Bovis has stated the price of their plots at one price, but we are being charged £10,000 above this stated price without being given any reason as to why the price rise.Whilst conversing with this sales director, we are told that they have hundreds of plots around the country and sometimes pricing goes wrong. Well I am in a Global business that sells 55 million transactions and pricing does not go wrong. In today’s systematic and cloud environment, the business that survive are those that are switched on to today’s e-commerce environment. Agility and speed in changing pricing of products and services is key.Our conversation with sales director ended with "best that we do not do business" i.e. dont buy a home from us as we are being awkward. What happened to “customer is king”. So we have a mortgage in place and substantial cash and right at the crunch moment we have been effectively told, “we do not want to sell to you”. House purchases are already stressful for most of us in the UK, then you come across persons such as this sales director who advises us not to be buy from them. Shocking, shocking, shocking!!!!Instead of an apology for misleading pricing, we have been informed that Bovis does not want to deal with customers.This has been the most disturbing and shocking house buying experience in my 50 years. Never again will I approach BOVIS
Arif · 20 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotBought a house off them just under 2…
Bought a house off them just under 2 years ago just before Christmas and they rushed it through so the bosses got extra an bonus.Been emailing them for well over a year now about our garden been uneven, sloped and rocks sticking up through the turf. Have been told people are coming to look at it and they haven't, we have been told they are going to sort it and then they haven't.Now they are saying that we signed off on the plan for the garden which we have never seen.Needless to say we will never buy a property from them again.
Ben · 17 August 2021 · Linden Homes South West Chudleigh
★★★★★ 1/5
TrustpilotPoor service.
I want to book an appointment for a property in Manchester, I leave my email and they told me will have reply. So far one week but no update.I call again today and the lady told me can call back later or people will contact me. When I ask her name which I could find her to follow up later. She then dropped the call.
TimTam · 16 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 3/5
TrustpilotThings are improving.
Things are improving.When this company’s top people become aware of their problems, they do to do something to improve. I’m happy to see things are improving.My experiences with different departments of this company are different. In general, the site workers and site managers are good. The Customer Care Dept. is sometimes careless. They can help for small easy things but refuse to help for something trouble. The front-line Sales people are lazy. They just try to avoid doing things to help the customers. They have no sense to improve their company reputation. I don’t say they cheat but sometimes they tell small lies to avoid doing things even that’s their responsibility to their company and to the customers.
WHT · 15 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDoesn't sign off timesheets and don't…
Doesn't sign off timesheets and don't like paying you the overtime you've work
Chris · 13 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilot2 weeks later and I'm the one chasing to hear back about my offer. useless
bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service
Ali · 9 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
Trustpilot2 weeks later I've still not heard back about my offer
linden homes. bovis homes. vistry. they're all the same owners and merged into one big mess.bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service
Ali · 9 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDowlights become Extra if you pay LEDs
I pay extra to include LEDs, then Linden Homes/ Vistry said: (quoted as below)“As previously advised in our email a downlight is an extra and not fitted as additional light fitting.We would be unable to comment on a conversation you have had with our Sales/Site team as we were not privy to the conversation, however if you have any documentation which states you were to keep the pendant lights please forward this across to Customer care and we will look into this for you.”unquoted
WHT · 9 August 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotDO NOT BUY BOVIS
I'm a second buyer of my home and since moving in, despite it being 3 years old, I have had numerous issues. Bowing and flexing creaking floors, leaking pipes, gutters not fitted correctly, front door not fitted so water ingress, Windows and doors have had to be repaired several times, inspection covers collapsing on drive. Bovis have taken to ignoring emails now. Do not buy from them. Poor quality, poor customer service. Shocking.
Joanna · 6 August 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotLinden make poor business choices in using First Port!
We moved into our house in Oct 2018. We were full of praise for them getting us in so quickly with very little hassle. However, things since then have gone downhill. For one the property management company that has been used, First Port are beyond awful. Have charged us extortionate rates for very little maintenance. Two weeks after moving in the pavement slabs outside the house were broken and have never been replaced. The groundwork only seems to be a half-hearted tick box exercise and play parks never created. When called they never ring back! The house itself is what you expect from a new build with cracks emerging everywhere and doors and windows that are becoming increasingly difficult to open and close. When called to discuss this, was told this is due to the weather. Last time i checked we live in England and temperatures especially in Cornwall move very little. Poor!Linden, you should be ashamed.
Sophie · 30 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotLinden Homes made our experience awful
Linden Homes offered to buy our house when our chain fell through to complete the chain. It was discussed with us as an easy option and we decided to go with it. From the start it was just a terrible experience. They never communicated anything with us, they were unhelpful when we tried to contact them and it felt like they did everything they could to make the process more stressful.They messed us around the whole way through and made the process last longer than it should have done. Even on the day of exchange they suddenly disclosed new information which meant exchange had to be delayed further. if they offer to help you out by buying your house please think carefully before saying yes
Jackson · 28 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotBought a house on kirkleatham Green
Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.
Hannah · 20 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotKirkletham Green
Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey
Darren · 16 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotRadford Semele, Crown Hill
Radford Semele, Crown Hill. Nightmare it has been!!!! From day 1 noticed damaged in the whole, Kitchen doors falling apart damaged worktop, bathroom leaking, shower sliding doors not fixed straight, plaster cracked in every room, damaged carpet (which we paid for) and so I can go on. Snag list was over 4 pages after 7 days. 7 months in, but we are still not passed over to customer service and work is not finished. Every workman they send over to carry out job, needs to be managed or monitored. Mess left behind, is another issue.I don't normally do reviews, but we purchased a home for our family, but even after months it still feels like just a house. Please if you are purchasing Bovis home, inspect every room thoroughly and get it fixed before completion... For Bovis home sales team, it’s just bonus and for management it’s profit but most of us it's lifetime hard work and dream...
Mrs · 16 July 2021 · Linden Homes South West Wellington
★★★★★ 5/5
TrustpilotDelighted
So delighted with our new home in Kirkleatham Green. Our sales executive Ben at Linden Homes could not have been more helpful, patient, and supportive during the entire process. The house is brilliant. A few minor problems with flooring but the on-site team are quick responding to any issues and were here in less than 24 hours. Advised to keep a snagging list, however, we have not come across many 14 days in which is great. We are very pleased we chose Linden Homes. We have visited a lot of other new build sites during our search for our first home and Linden stood out the most. We love our quirky townhouse!
Abbey · 16 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 5/5
TrustpilotGreat experience so far
Our experiences with Bovis so far have been great (and happily nothing like in a lot of these reviews!). We bought off-plan in 2020 and were pleasantly surprised with how painless the process was. Sales reps were friendly, communication was good, and the paperwork was all completed in a timely manner. We were encouraged to look around the property as it was being built and all our questions were answered. We were also offered a great service in terms of choosing options for the kitchen/bathrooms etc.After we moved in we were encouraged to report any snags (and we paid for an independent snagging survey ourselves to make sure we didn’t miss anything). There were a few minor problems such as a hole in the wall behind a radiator, doors not closing properly etc. Which were all dealt with promptly when flagged. We had a major issue with a leaking boiler, but when we spoke to the office someone came to look on the same day.We were a little hesitant to buy at first after reading about all the horror stories, but can honestly say that we’ve had a great experience with Bovis almost a year down the line. All the sales reps we’ve come into contact with have been friendly and helpful and any problems have been dealt with to our satisfaction. We also absolutely love our new home and are really happy with it so far.
Emma · 14 July 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotHanstead Park Bricket Wood
Hanstead Park Bricket Wood - This site has major issues with houses snagging is a joke email customer service to wait weeks for anyone not to turn up. All houses have problems should not be allowed to sell anymore houses without addressing problems with existing houses. Sold under Linden Homes but now under Bovis so beware. if unfortunate to buy one from them make sure to get a professional snagger or tradesman that can identify problems as soon as possible. The housing minister needs to hold these companies accountable for bad workmanship and poor site management. Total lack of respect for buyers. You have been warned !!!
Hannah · 11 July 2021 · Linden Homes South West Wellington
★★★★★ 1/5
TrustpilotHanstead Park
Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!
Hannah · 11 July 2021 · Linden Homes South West Exeter (Gypsy Hill Lane)
★★★★★ 1/5
TrustpilotShambles
Shambles of a company, poor build quality of both the house and surrounding infrastructure, terrible site management and customer service, very little care and attention to detail. Can't believe they continue to get away with it
Paul · 10 July 2021 · Linden Homes South West Wellington
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
