Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSimon Caplin
Just sold a property in auction for the first time. The experience from start to finish was explanatory. Every email and phone call got an immediate response (What a breath of fresh air). Having zero knowledge of the process, Simon guided me through at every stage, constantly keeping me updated, any worries or reservations were perfectly explained. In fact I never needed to worry. I cannot speak highly enough about the professionalism, knowledge and personal touch Simon gives. If I sell a property again through Auction, I will definitely use Lextons.
Alan · 3 March 2023 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Alan,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Simon works incredibly hard to ensure an excellent experience and will be pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotCan only recommend
Superb service, quick response time, very friendly!
Very happy to have chosen Lextons.
Dennis · 23 February 2023 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Dennis,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotSofia has been so helpful and…
Sofia has been so helpful and communicative throughout the process of us moving in to our new flat.
Ori · 23 February 2023 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Ori,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Sofia works incredibly hard to ensure an excellent experience and will be pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotReally great company to deal with
Really great company to deal with! Sofia, Lauren and Karen were all very friendly and it was a really smooth process with sorting out the move into our new tenancy.
No issues at all and they have been extremely attentive and helpful with any questions we had.
I can definitely recommend Lextons.
Jonathan · 22 February 2023 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Jonathan,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Estate Agents
Great Estate Agents, would highly recommend!
Caelen · 27 January 2023 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Caelen,
Thank you for taking the time to leave us a 5 star review.
Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers.
Kind regards
Customer Relations Team
★★★★★ 2/5
TrustpilotAdvice offered was not entirely 'thorough'
Somewhat liberal with thier interpretation of joint responsibility of leaseholders.
Please get a second opinion if you are considering a 'project-home' purchase from them.
Stephen · 19 January 2023 · Lextons Brighton (35 South Road)
★★★★★ 5/5
TrustpilotI have only good things to say about Lextons
I have only good things to say about Lextons! The amount of care and effort they've put into helping us find a good place to rent is incredible. I haven't worked with letting agencies previously and felt a bit awkward as every step was new to me, but agents (special thank you to Sofia, Karen and Lauren) provided so much support throughout our renting journey, I have never felt more comfortable! Thank you so much!
Маша · 21 December 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5 star review.
Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers.
Kind regards
Customer Relations Team
★★★★★ 5/5
TrustpilotAfter a mad dash from the west country…
After a mad dash from the west country to view the property, James kept me well informed as to the progress of my offer. Gave me good advice when needed, and the whole process went extremely smoothly and well. I'm happy to say I'm now happily a resident of Hove. Thank you Lextons!
Valerie · 11 December 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Valerie,
Thank you for taking the time to leave us a 5 star review.
Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers.
Kind regards
Customer Relations Team
★★★★★ 1/5
TrustpilotDon't bother unless you're selling a London townhouse - you'll be small-fry to Lexton's and will be treated accordingly.
A good agency (perhaps) if you're selling a nice West London townhouse. Not so good if you're selling a flat in Brighton.
While they send one of their smartly-dressed and luxuriantly-coiffed directors over to give the spiel intended to win your business, you will soon find your sale passed on to a more lowly colleague. (Don't worry though, the director will swoop back in at the very last minute, despite being oblivious to all that's gone on in the previous four months, so that head office can see him 'closing the deal')
Like all estate agents, they will tell you your property is 'guaranteed' to fetch a price, then, as it fails to realise offers anywhere near this figure, they will blame the market / the area / the weather as they gradually reduce the price lower and lower.
When you get to the point when you just can't bear another weekend of viewings, you will accept an offer. At this point the director will pretty much ghost you, resulting in you complaining and eventually being referred on to a (far more effective) colleague. This colleague will work the hardest on your sale but of course, won't get the credit because said director returns at the eleventh hour to get the glory.
The director's lack of involvement means they have no idea what's going on, and of course don't bother putting in the effort to find out, so you end up in a situation where your buyer demands completion ten days before you are able to complete on your onward purchase. You then have to move all your belongings into storage and have to book two rounds of removals instead of the usual one.
So you've taken an offer significantly lower that Lextons' over-confident estimate, then knocked yet more money off when the buyer was unable to get the required mortgage amount, then paid out for costs incurred mainly because your estate agent was too lazy to stay updated on what was actually happening or to pick up the phone and talk to anyone else in the chain.
Said director then calls (suggesting he is in fact familiar with the concept) when you have hurriedly been squeezed into the guestroom at your in-laws' house with your two kids to say congrats, before combing his hair and heading off into the sunset with his commission.
Would we recommend them? No. No we would not.
Nione · 7 December 2022 · Lextons Brighton (35 South Road)
★★★★★ 5/5
TrustpilotClaudia at Lextons held my hand for the…
Claudia at Lextons held my hand for the entire purchase. Whilst it took longer than expected Claudia helped to keep it moving with a calm professional approach. Thank you very much and I wouldn’t hesitate to recommend Lextons and Claudia.
HLux · 2 December 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5 star review.
Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers.
Kind regards
Customer Relations Team
★★★★★ 5/5
TrustpilotI have just sold a property with Lextons…
I have just sold a property with Lextons. Claudia is so approachable, organised, knowledgable and honest. She gave great advice and was a pleasure to deal with. I will recommend her to anyone without hesitation. Thanks Claudia!
LJJ · 30 November 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. Our aim is to deliver a 5* service to our clients and we are delighted that we achieved this for you. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional in their job
Professional in their job, ready to help and to sort out any queries and a special thanks to Sofia, an agent that helped me a lot before renting my flat.
Antonio · 23 November 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Antonio,
Thank you for taking the time to leave us a review. Our aim is to deliver a 5* service to our clients and we are delighted that we achieved this for you. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotStress free house selling!
This was my first experience of selling via an auction process and I have to say, Lextons made it really easy and everything felt straightforward and stress free…how often can you say that when selling property!
Victoria · 18 November 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Victoria,
Thank you for taking the time to leave us a review. Our aim is to deliver a 5* service to our clients and we are delighted that we achieved this for you. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotIn the safest hands with Lextons
Safe to say I was in the safest of hands with the Lextons team throughout the sale of my Brighton flat.
Ollie · 28 October 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Ollie,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotAdrian Parker at Lextons was a lovely…
Adrian Parker at Lextons was a lovely agent to work with and genuinely cared about the sale of my house. He built a good rapport with buyers and helped to ensure a smooth sale. Thank you, Adrian!
Clare · 12 September 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Clare,
Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. We wish you the best and hope to work with you again in the future.
Kind regards,
Customer Relations Team
★★★★★ 5/5
TrustpilotSimon Caplin is a first rate…
Simon Caplin is a first rate auctioneer. He was direct and straightforward (unlike many agents), explained the process well. He was honest about the advantages/disadvantages of making an offer before the auction as well.
Mark · 16 July 2022 · Lextons Brighton (35 South Road)
★★★★★ 5/5
GoogleEnthusiastic, efficient, professional and delivered on their promise to get me the best price, quickly. Highly recommended.
Cliff · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Cliff,
Thank you for taking the time to leave a review. I am pleased to hear that we delivered the service we would expect. We would be delighted to work with you again in the future.
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleJames was very polite and explained everything from start to finish ! He made our dreams come true !
Giles · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Giles,
Thank you for your kind words and leaving a review. We hope to work with you again in the future.
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleThanks to James, Claudia and team for helping with our move. Not only did they get us the price we wanted, they also kept us updated throughout the process.
Tony · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Tony,
Thank you for taking the time to leave a review. I am pleased to hear that we delivered the service we would expect. We would be delighted to work with you again in the future.
Kind Regards, Customer Relations Team
★★★★★ 5/5
GoogleReally great guys - friendly, knowledgeable, and transparent.
They listened to us, worked with us, and ultimately found us the property we wanted.
Mike
Michael · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Mike,
Thank you for taking the time to leave a review. I am pleased to hear that we delivered the service we would expect. We would be delighted to work with you again in the future.
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleWould highly recommend to anyone looking to buy in the Brighton & Hove area. Had a great experience with Freddie here who has been incredibly helpful with any questions or queries!
James · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Hi James,
Thank you for leaving a review. I am pleased your experience is as we would expect and hope to work with you again in the future.
Kind Regards, Customer Relations Team
★★★★★ 5/5
GoogleFreddie has been very helpful through the process of getting an offer accepted and sale agreed..overall a decent bunch of estate agents, a rare find!
Dr Christian Cerra
Christian · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Christian,
Thank you for your review. I am pleased to hear you received the service we would expect and we hope to work with you again in the future.
Kind Regards, Customer Relations Team
★★★★★ 5/5
GoogleI am a first-time home buyer and a new immigrant, so I am not very clear about the procedures of buying a home.
There is a staff called james, he is very enthusiastic to help and answer questions.
Whether it is pre-purchase or after-sales service, he is very patient to answer.
Highly recommended to use their services.
Pui · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Hello,
Thank you for taking the time to leave a review. Congratulations on your new home! James will be delighted to hear your kind words. I am pleased to hear that our service is as we would expect.
Kind Regards, Customer Relations Team
★★★★★ 5/5
GoogleI am really happy to give a positive review for Lextons, who have been a great help with both renting and buying. Special thanks to Freddie for his knowledge and all of his help with my search for the perfect property.
Elizabeth · 12 June 2022 · Lextons Brighton (35 South Road)
Agent replied · 11 June 2024
Dear Elizabeth,
Thank you for your review. I am so pleased to hear you received the service we would expect. We wish you all the best in your new home.
Kind Regards, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
