Trusted Agent profile
★★★★★
183 reviews across 2 offices and 2 platforms
Lextons has two offices, all in Brighton. Together they have 183 reviews on two platforms, rated 4.7 out of 5 overall.
38
Reviews on Google
All 2 offices
145
Reviews on Trustpilot
Business-wide
Lextons's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHighly recommended
We had a good experience with Lextons who guided us through a successful auction listing and tricky negotistions with a buyer who purchased pre-auction.We would highly recommend James in particular who was knowledgeable, friendly and professional throughout the process
5/5
TrustpilotLextons Auction
I bought a property through Lextons and dealt with Rob and Laoisa - they were both polite and efficient throughout the whole process. They always came back to me promptly when I had questions (and I did have quite a few questions!) and were extremely helpful. Nothing was too much trouble. The property purchase was completed smoothly and on time. Would definitely use again. Recommended :-)
5/5
TrustpilotGreat experience
Cannot thank Michelle from Lexton Lettings enough, she was so lovely and extremely helpful throughout our entire moving process!
1/5
TrustpilotIncredibly dissatisfied
Incredibly dissatisfied. I was sold a property by Lextons that was advertised as a two bedroom property. When I tried to re sell my property with Lextons some time later I was not only met by appalling customer service including a surveyor letting themselves into my property without notice,whilst my daughter was in bed, offers on my property not put in writing, rudeness and pressure from negotiator, and lastly discovering that my two bedroom property was in fact a one bedroom property. Apparently, building regulations dictate that i can not advertise the property I bought from Lextons as a two bedroom property, as a two bedroom property. Lextons clearly intentionally mis represented and advertised the property as a two bedroom property. I have gone through complaints procedures to attempt to gain some acknowledgement of my concerns and the difficulties that I have experienced. However, Lextons have taken no responsibility for these difficulties, have not apologised and have not offered any kind of good will gesture. I would certainly not recommend Lextons they are the sort of outfit that give estate agents a bad name. I am furthering my complaint to the property ombudsman as Lextons have declined to take any responsibility or apologise.
1/5
TrustpilotClose to useless unfortunately:(
We are selling our property through Lextons, which seemed to go well at first - found a buyer reasonably quickly. However, since then Lextons moved us agents and its all gone downhill. I dread trying to contact our agent because it's always an excuse, they don't have the answer to our question because 'they have too many properties' 'doing interviews' 'leaving for a viewing.' On the other hand the agent we're buying through has been amazing - checking in regularly, responsive and if they have been out on a job someone else has followed up. It's really highlighted how bad ours has been. Our take on it is our agent (who I won't name) has been snowed under so may not be their fault but if thats the case we should have been allocated someone else (which I have asked for twice but nothing has been done about). My advice would be to avoid! They've unfortunately made the process more stressful for us which is not what you want when selling a property.
2/5
TrustpilotI would not recommend Lextons .
I would not recommend Lextons . We are in no chain simple buy and altough a lot of delay was due to the vendor, the estate agent didn’t help at all . There was no on time chasing no clear communication . In fact 7 months in and we still have not received the Memorandum of sale from the agent . Very upsetting to be treated this way . We are a family of 4 with two little children and the whole process was very stressful.
1/5
TrustpilotI had multiple unauthorized entries…
I had multiple unauthorized entries into my property by Lextons and their representatives based in the Hove Office, including one occasion where the landlord entered my private bathroom without clear permission, he slipped in through the front door after I consented to allowing someone in to test the fire detector. On another occasion I refused an agent access because I did not get 24 hours notice, in response I received a letter rearranging a visit with a "warning" that if access was refused I would be charged an abortive call out fee. I felt intimidated and made a formal complaint. There was no excuse for this behavior. I have been a co-operative, exemplary tenant and if they could have just explained they wanted to inspect the property there would have been no pushback from me. However, their conduct was extremely disrespectful and made me feel vulnerable. I would not rent through them again.
5/5
GoogleBeautifully advertised flat, quick response to our request, always with kindness and understanding. Professionals and friendly. We liaised initially with Molly and then Michelle, who facilitated the whole process up to the point we got the keys. We were always communicated in a timely manner and details as to where we stood at each step of the process. We faced a situation with our cat that we did not know if she would be allowed in the building and both ladies went above and beyond for us! We could not be any happier with the service. Huge thank you Michelle and Lextons for your excellent service standards!
5/5
TrustpilotSuperstars!! Amazing service
Beautifully advertised flat, quick response to our request, always with kindness and understanding. Professionals and friendly. We liaised initially with Molly and then Michelle, who facilitated the whole process up to the point we got the keys. We were always communicated in a timely manner and details as to where we stood at each step of the process. We faced a situation with our cat that we did not know if she would be allowed in the building and both ladies went above and beyond for us! We could not be any happier with the service. Huge thank you Michelle and Lextons for your excellent service standards!
5/5
TrustpilotWould highly recommend this letting…
Would highly recommend this letting agent everything was done quickly and efficiently and Michelle is a brilliant letting negotiator and brilliant at what she does!
5/5
GoogleRating only, no written review.
5/5
GoogleA very smooth process from arranging the viewing to finalising the tenancy. All our queries were raised with the landlord quickly and dealt with professionally. We wouldn’t hesitate to recommend Lextons, and their excellent agent, Michelle, to everyone.
5/5
TrustpilotExcellent service
Friendly, responsive service over the phone and via email. Great automation during referencing made everything very smooth and hassle free. No complaints whatsoever, highly recommended.
5/5
GoogleThe whole process was well communicated and made smooth and easy for us.
5/5
GoogleWe have had a lovely experience with Sara V. She has been so helpful throughout the entire process and we are really grateful for her guidance and support. She has made the experience a lot less stressful and she was always very quick with replying to emails. Thanks Sara!
5/5
GoogleWe have had a lovely experience with Sara V. She has been so helpful throughout the entire process and we are really grateful for her guidance and support. She has made the experience a lot less stressful and she was always very quick with replying to emails. Thanks Sara!
5/5
TrustpilotLextons made the process so simple and…
Lextons made the process so simple and efficient. Helpful advice throughout the process.
1/5
TrustpilotWould give zero if I could
Would give zero if I could. Never deal with Lextons unless you conduct all conversations by email. Get it in writing. Completed with them today. Very unpleasant experience. Would never buy or sell a property through them in the future. To be avoided in my opinion.
5/5
TrustpilotExcellent Service
I have worked with Lextons for lettings and property management for the last five years As a landlord I have experienced an excellent service and found the staff at the Church Road office to be extremely helpful. I would recommend them.
5/5
GoogleClaudia did an amazing job selling Mum’s house. Fantastic communication and real personal service 😊 …
5/5
GoogleLextons were always contactable and helpful throughout my flat-buying process. I've used a few in the area as I'm a small-time property developer and I would say Lextons are the best in terms of both communication and conscientiousness. Particularly helpful were Lisa and Michael. Thanks, Emily
5/5
GoogleRating only, no written review.
Dear Adam, Thank you for taking the time to leave a 5* review. We wish you the best and hope to work with you again in the future. Kind regards, Customer Relations Team
5/5
GoogleRating only, no written review.
1/5
Google"At Lextons we don’t do sales-speak, flamboyant promises or tricks of the trade. What we do, is give straight-talking advice," Unfortunately we couldn't have had a different experience. Sadly Nick Sefton at the Kemptown office brokered an awful set up between us and the owners of our property. Moving from abroad with young children is complicated and tough and Nick assured us we were in safe hands and that we didn't need to use a guarantor (to be allowed a 12 month contract) instead we should pay 6 months upfront and rely on his opinion that the landlord would be "extremely unlikely to raise rent at 6 months". Low and behold after signing the contracts and even before we had moved in, the landlord told us he intended to raise the rent by £400pm in 6 months. This we wouldn't be able to afford so before arriving we knew we would have to leave. Then on top of that it became clear that one of the owners of the property was in fact the director of Lextons, so how Nick had no idea of his intentions is lost on us. Would definitely not recommend anyone to use them or if you do be cautious about what they recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton (35 South Road) has the most, with 169 reviews rated 4.7 out of 5, followed by Brighton (6 St. Georges Road) with 159.
The two Lextons offices, by town:
