Trusted Agent profile · Brighton
★★★★★
159 reviews across 2 platforms
6 St. Georges Road, Brighton, BN2 1EB
Part of Lextons, see every office.
Lextons's office in Brighton, at 6 St. Georges Road, is rated 4.7 out of 5 across 159 reviews on two platforms, including 14 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Lextons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotLextons Auction
I bought a property through Lextons and dealt with Rob and Laoisa - they were both polite and efficient throughout the whole process. They always came back to me promptly when I had questions (and I did have quite a few questions!) and were extremely helpful. Nothing was too much trouble. The property purchase was completed smoothly and on time. Would definitely use again. Recommended :-)
5/5
TrustpilotHighly recommended
We had a good experience with Lextons who guided us through a successful auction listing and tricky negotistions with a buyer who purchased pre-auction.We would highly recommend James in particular who was knowledgeable, friendly and professional throughout the process
2/5
TrustpilotI would not recommend Lextons .
I would not recommend Lextons . We are in no chain simple buy and altough a lot of delay was due to the vendor, the estate agent didn’t help at all . There was no on time chasing no clear communication . In fact 7 months in and we still have not received the Memorandum of sale from the agent . Very upsetting to be treated this way . We are a family of 4 with two little children and the whole process was very stressful.
1/5
TrustpilotI had multiple unauthorized entries…
I had multiple unauthorized entries into my property by Lextons and their representatives based in the Hove Office, including one occasion where the landlord entered my private bathroom without clear permission, he slipped in through the front door after I consented to allowing someone in to test the fire detector. On another occasion I refused an agent access because I did not get 24 hours notice, in response I received a letter rearranging a visit with a "warning" that if access was refused I would be charged an abortive call out fee. I felt intimidated and made a formal complaint. There was no excuse for this behavior. I have been a co-operative, exemplary tenant and if they could have just explained they wanted to inspect the property there would have been no pushback from me. However, their conduct was extremely disrespectful and made me feel vulnerable. I would not rent through them again.
5/5
GoogleBeautifully advertised flat, quick response to our request, always with kindness and understanding. Professionals and friendly. We liaised initially with Molly and then Michelle, who facilitated the whole process up to the point we got the keys. We were always communicated in a timely manner and details as to where we stood at each step of the process. We faced a situation with our cat that we did not know if she would be allowed in the building and both ladies went above and beyond for us! We could not be any happier with the service. Huge thank you Michelle and Lextons for your excellent service standards!
5/5
TrustpilotSuperstars!! Amazing service
Beautifully advertised flat, quick response to our request, always with kindness and understanding. Professionals and friendly. We liaised initially with Molly and then Michelle, who facilitated the whole process up to the point we got the keys. We were always communicated in a timely manner and details as to where we stood at each step of the process. We faced a situation with our cat that we did not know if she would be allowed in the building and both ladies went above and beyond for us! We could not be any happier with the service. Huge thank you Michelle and Lextons for your excellent service standards!
5/5
TrustpilotI have only good things to say about Lextons
I have only good things to say about Lextons! The amount of care and effort they've put into helping us find a good place to rent is incredible. I haven't worked with letting agencies previously and felt a bit awkward as every step was new to me, but agents (special thank you to Sofia, Karen and Lauren) provided so much support throughout our renting journey, I have never felt more comfortable! Thank you so much!
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Customer Relations Team
5/5
TrustpilotHighly recommended
James and his team at Lextons were exceptional in their work on my property sale in Brighton. James saw the entire process through from our initial meeting to completion day. James secured a very good purchase price for my property and provided a comprehensive in house advertising service with excellent professional photography, copywriting and extensive advertising across online platforms. James secured multiple viewings and carried them out personally ensuring that prospective buyers had all the information they required and James was able to answer all questions on the spot having a comprehensive knowledge of the property. My onward purchase proved unexpectedly complicated and slow going and James went above and beyond to keep my sale on track during this time, using his expertise to help push along my purchase as well despite this not being part of his remit. James never gave up and was always on hand for a call, was easy to talk to and proactive in keeping me up to date with progress. It's clear that James and his team are enthusiastic about and brilliant at what they do, providing a very personal, proactive and client focused service with very reasonable rates too. There was nothing negative about my experience and I couldn't recommend them highly enough.
Dear SJ,Thank you for taking the time to leave a review, we really appreciate your feedback.Congratulations on your new home, I am delighted to hear that you received the service expect. James works incredibly hard to ensure an excellent and personal service. We wish you the best for the future and hope to work with you again.Kind regards Customer Relations Team
5/5
TrustpilotThe absolute BEST estate agent in Hove
The absolute BEST estate agent we have ever dealt with in Brighton & Hove, in fact, anywhere we have lived! We have bought and sold a lot in B&H over the years and we have never met anyone with the tenacity, dedication and willpower to get her client what they want and need until we decided to sell through Claudia Romano. Lextons has been exceptional to work with on every level. I genuinely cannot recommend Claudia enough - she is the most affable, professional estate agent who communicates with you brilliantly and constantly, even to deliver the grotty news, so you never feel out of the loop. Could not have asked for a better person to sell our property. I will be recommending her to everyone I know who wishes to buy or sell a property.
Dear Emma,Thank you for taking the time to leave a review and for your kind words.I am delighted to hear you had the selling experience we would expect. Claudia works extremely hard and is an asset to the team, she will be thrilled by your comments.Wishing you the best and we hope to work with you again.Kind regards Customer Relations Team
5/5
TrustpilotThis is to thank Simon Caplin
This is to thank Simon Caplin for the outstanding service I have received from him. His professionalism, courtesy and kind understanding of all my needs and concerns has been so impressive throughout all my dealings with him. His deep knowledge and bonhomie have been crucial to me. He has punctually kept me informed, responded to my emails and been a delight to work with. I am so grateful to him and would highly recommend his services to anybody looking to sell at auction.
Dear Richard,Thank you for your kind words. Simon works extremely hard to ensure an excellent service and I am pleased to hear that we delivered the service we would expect.We hope to work with you again in the future.Kind Regards, Customer Relations Team
5/5
TrustpilotBob Beaken
I initially dealt with Lauren who was very helpful and professional whilst showing me around. I then dealt with Sofia who assisted us every step of the way making the process smooth and more simple. She answered all questions promptly in a friendly manner and was at all times very professional. They are both an asset to Lextons.
Dear Bob, Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Both Lauren and Sofia work incredibly hard to ensure an excellent experience and will be pleased to hear your kind words. We wish you the best and hope to work with you again in the future. Kind regards, Customer Relations Team
5/5
TrustpilotGreat experience
Cannot thank Michelle from Lexton Lettings enough, she was so lovely and extremely helpful throughout our entire moving process!
1/5
TrustpilotIncredibly dissatisfied
Incredibly dissatisfied. I was sold a property by Lextons that was advertised as a two bedroom property. When I tried to re sell my property with Lextons some time later I was not only met by appalling customer service including a surveyor letting themselves into my property without notice,whilst my daughter was in bed, offers on my property not put in writing, rudeness and pressure from negotiator, and lastly discovering that my two bedroom property was in fact a one bedroom property. Apparently, building regulations dictate that i can not advertise the property I bought from Lextons as a two bedroom property, as a two bedroom property. Lextons clearly intentionally mis represented and advertised the property as a two bedroom property. I have gone through complaints procedures to attempt to gain some acknowledgement of my concerns and the difficulties that I have experienced. However, Lextons have taken no responsibility for these difficulties, have not apologised and have not offered any kind of good will gesture. I would certainly not recommend Lextons they are the sort of outfit that give estate agents a bad name. I am furthering my complaint to the property ombudsman as Lextons have declined to take any responsibility or apologise.
2/5
TrustpilotWe didn’t encounter the best experience…
We didn’t encounter the best experience with Lextons even though we were buying and selling through the same agent. They seem to be more about the money they will get rather than the service they would give. They were more on the side of our buyer (who was paying nothing to them) rather than us. The only reason they have any stars is that one of their agents George was very delightful
We're sorry to hear this, this certainly isn't the standard of service we would expect you to receive. Our customer service is of the utmost importance to us and as such we have taken your feedback onboard to ensure we are constantly improving and holding true to the premium standard we are known for.
5/5
TrustpilotFantastic from beginning to end
I cannot recommend Lextons Auctions enough. As a first time buyer at auction I needed more assistance than most, Simon and his team did not let me down. Simon went out of his way, every step of the way to ensure my partner and I experienced a confident bid and purchase. Simon and his colleagues are a credit to Lextons Auctions.
Dear JL,Thank you for taking the time to leave a review. Simon works extremely hard to ensure an excellent service and will be delighted to hear your comments. We wish you the best and hope to work with you again in the future.Kind regards Customer Relations Team
1/5
TrustpilotClose to useless unfortunately:(
We are selling our property through Lextons, which seemed to go well at first - found a buyer reasonably quickly. However, since then Lextons moved us agents and its all gone downhill. I dread trying to contact our agent because it's always an excuse, they don't have the answer to our question because 'they have too many properties' 'doing interviews' 'leaving for a viewing.' On the other hand the agent we're buying through has been amazing - checking in regularly, responsive and if they have been out on a job someone else has followed up. It's really highlighted how bad ours has been. Our take on it is our agent (who I won't name) has been snowed under so may not be their fault but if thats the case we should have been allocated someone else (which I have asked for twice but nothing has been done about). My advice would be to avoid! They've unfortunately made the process more stressful for us which is not what you want when selling a property.
5/5
TrustpilotReally great company to deal with
Really great company to deal with! Sofia, Lauren and Karen were all very friendly and it was a really smooth process with sorting out the move into our new tenancy. No issues at all and they have been extremely attentive and helpful with any questions we had. I can definitely recommend Lextons.
Dear Jonathan, Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. We wish you the best and hope to work with you again in the future. Kind regards, Customer Relations Team
5/5
TrustpilotAfter a mad dash from the west country…
After a mad dash from the west country to view the property, James kept me well informed as to the progress of my offer. Gave me good advice when needed, and the whole process went extremely smoothly and well. I'm happy to say I'm now happily a resident of Hove. Thank you Lextons!
Dear Valerie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Customer Relations Team
5/5
TrustpilotLextons and special mention to Claudia…
Lextons and special mention to Claudia did a very professional job in selling my late Fathers property . Claudia has her finger on the property market pulse she has a professional but friendly approach and tells you how it is. I would highly recommend their services and would use them again without hesitation.
Dear Mark,Thank you for taking the time to write a review. Claudia will be delighted to hear your comments. We strive to to deliver a personal service to help you sell quickly and efficiently and I am pleased to hear that we delivered the service we would expect. We would be delighted to work with you again in the future.Kind Regards, Customer Relations Team
5/5
GoogleWe have had a lovely experience with Sara V. She has been so helpful throughout the entire process and we are really grateful for her guidance and support. She has made the experience a lot less stressful and she was always very quick with replying to emails. Thanks Sara!
5/5
GoogleWe have had a lovely experience with Sara V. She has been so helpful throughout the entire process and we are really grateful for her guidance and support. She has made the experience a lot less stressful and she was always very quick with replying to emails. Thanks Sara!
5/5
TrustpilotHappy to Recommend James at Lextons (Buy-side Review)
Can highly recommend James at Lextons, Hove. We just bought a property they were marketing, and whilst I fully appreciate the agent is acting for the seller, not the buyer (and I bear this in mind in writing this), perhaps a buy-side view is also useful? Anyway, from my perspective I found James to be responsive, honest, and a stand-up guy. (Regrettably, I really couldn't say the same about all the agents I came across during my search for a house to buy in Brighton/Hove!) The main aspect I appreciated was his communications, which were always friendly and timely. His follow-up service after we bought was pretty good too, although he was rather hamstrung by the fact that the seller was no longer providing assistance and information, so what he could do for us post-completion was relatively limited. But at least he tried! All in all, James fully deserves his 5 star review. Thanks for being an honest and decent agent. And best of luck for the future. Simon.
5/5
TrustpilotGreat service from nice people
On 19.07.2023 Lextons did two hours of 'block viewings' and showed nine viewers my flat - the following day I had tenants confirmed. Swiftly thereafter all the relevant checks were carried out (EIPC etc) and meanwhile I was in communication with Sofia, who was arranging the references, tenancy agreement and inventory. By 07.08.2023 I heard again from Sofia with the references and by 09.08.2023 the tenancy agreement was signed by all the parties and sent to me under cover of a helpful email from Sofia confirming the next steps and links for any maintenance/accounts queries for future ref. A lot of work had been promptly carried out on my behalf while I just got on with my life, no fuss, no hassle and a great service from nice people. Very reassuring.
Dear Andrea, Thank you for taking the time to leave a review. I am delighted to hear that you received the service we would expect. Our team work incredibly hard to ensure an excellent experience and are pleased to hear your kind words. Kind regards, Customer Relations Team
5/5
TrustpilotFantastic A+
Fantastic, professionally run local estate agents / Auction house. Simon who leads the team is brilliant and extremely professional. I believe he went over and beyond in his role.Nothing was ever to much trouble. He even sourced a solicitor to read my legal pack and on the day before the auction on probably his busiest day, took time to show me the property again. I would fully recommend Lextons and again i give high praise to Simon and his team. Kind regards Peter Howey
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Tell us what you need and we'll put you in touch. Lextons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
