Legal and General Affordable Homes Limited estate agents in London, Brentwood and Latchingdon

★★★★★ 4/5

Google

⭐⭐⭐⭐⭐ Excellent Support from Adam My overall experience of selling my property with L&G was not the best, particularly during the early stages of the process. However, Adam made a significant difference in the later stages and helped move things forward effectively when progress had previously been lacking. He kept me informed throughout, and I genuinely appreciated his dedication, commitment, and proactive approach. Adam managed to resolve and progress matters within a matter of weeks that had been outstanding for many months. Thank you, Adam, for your hard work and support. Your efforts made a real difference and were greatly appreciated.

Joshua · 11 August 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 1/5

Google

DO NOT BUY THROUGH L&G. My experience with L&G Affordable Homes has been extremely poor. Despite repeated reports for repairs and a formal complaint reaching stage 2 L&G have left our building with no working intercom for 2 years. The front door has not locked for 3 months meaning our insurance is invalid, parcels are stolen and anti social behaviour. I also made a formal Section 22 request under the landlords and tenants act. L&G failed to respond, extended the deadline (after the deadline passed) then missed their own extended deadline. In its own Stage 2 complaint response, L&G acknowledged that the delay was unreasonable, that responsibility rested with L&G and that its oversight and communication had been inadequate. The response was issued on the basis that remedial works were underway and that certain matters had been resolved. However, the position I observed on site did not reflect this. We still have no locking entrance, overflowing bins and a huge lack of accountability or even communication for L&G. They promise updates and never provide them. Don't bother trying to call them as a tenant, calls get transferred and cut off. These are not minor cosmetic complaints. They concern access security, waste management, communication and statutory rights to inspect service charge information. Residents should not have to pursue repeated complaints and deadlines to obtain action on basic building management responsibilities. What concerns me most is the gap between the assurances provided in writing and the conditions that remain at the property. Based solely on my own documented experience, I have no confidence in L&G Affordable Homes’ management of this development or its complaints process. I would strongly advise anyone considering an L&G Affordable Homes property to ask detailed questions about building security, service charge transparency, contractor oversight and how unresolved complaints are handled before committing. DO NOT BUY

Tyler · 11 August 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

I Have recently bought a new home with L & G Affordable homes and the sales representative that showed me the home and held my hand all through the process was Amazing her name is Natalie Barry, I really caint rate this lady enough. If it hadn’t been for her I would have found it very difficult to navigate my way through the whole process, I found her to be very warm and helpful, whilst remaining very professional and informative throughout, she really did take a lot of the stress of buying a home out of it for me, Natalie often went above and beyond her role I am sure to ensure that it all ran smoothly, so if you are buying a home and you are lucky enough to have Natalie Barry by your side you are in good hands, thankyou again Natalie.

Carla · 11 June 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 1/5

Google

Worst landlord ever!!! Lack of water, leaking roofs, non-functional elevators, no regular repairs & maintenance, zero security / safety, ever-rising indoor ASB and crime, and utter lack of responsibility overall.

Armughan · 11 May 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 1/5

Google

Avoid this company at all costs. Their communication is horrendous. Despite countless emails and voicemails, the delays and lack of responses has ultimately cost us the chance to buy our first home after seven months of chasing a vital document.

Kyle · 11 May 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 1/5

Google

We purchased a shared ownership property in Norwich and were initially satisfied. However, the staff at Landg have been unhelpful. For example, they asked me for permission to install a ring doorbell despite my having the necessary authority. They also requested permission to place plant pots on my property which I had previously been told was permissible. When I reported a neighbour for illegal drug use they were indifferent. Similarly, when I reported the same neighbour for trespassing they dismissed my concerns. The staff have been incompetent and I have made an official complaint.housing ombudsman have been informed. I have also encountered further issues with the same neighbours. They have been involved in illegal drug dealing and drug use again. Legal and General has repeatedly asked me to remove my plant pots despite having previously confirmed I can keep them.I am considering exposing this company to the press.

Chris · 13 April 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Rating only, no written review.

Mark · 16 January 2026 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

I had the pleasure of working with Natalie during my shared ownership journey. She was always responsive, professional, and incredibly helpful, guiding me through every step of the process with patience and clarity. Natalie kept me informed at all times and made what could have been a stressful experience much easier and reassuring. Thank you for your support and dedication. I’m very grateful!

Chamara · 18 August 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

I had a fantastic experience working with Mark Thompson at L&G to secure my first home. From my initial enquiry to completion, Mark was consistently responsive, clear, and supportive throughout the entire process. He kept me well-informed with timely updates and set clear expectations at every stage, which made the journey much smoother and less stressful. I would highly recommend his services to anyone looking for a home with L&G.

Gian · 31 May 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Buying an apartment for the first time and through Shared Ownership can seem daunting but Jamie Fraser was really excellent at being there to guide us and help every step of the way. Jamie showed us the apartment multiple times, helped give a push with mortgage brokers and solicitors along the way, and was always very prompt to answer all our questions. This provided reassurance in this long and intricate process. From start to finish it took about 8 weeks to complete. Jamie also checked on us a few times after we'd moved in to make sure everything was running smoothly. We love our new home too and couldn't be happier to have taken the first step on the property ladder!

Carole · 28 May 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Thank you so much for your incredible support Jamie Fraser! The process was quite intimidating at first, but Jamie really helped break things down, from arranging multiple viewings, consulting me on the right apartment that fits my actual needs, working with the mortgage broker, liaising with solicitors and my key handover - I felt very well supported and understood. I have recommend a few friends to him too. I absolutely love my new home, love the location, the facitlies, the design of the apartment - everything. Intially there were minor constructions ongoing infront of the apartment (a childrens playground was being built) but they did all the work in normal working hours, and the windows have really great sound cancelltion too. Jamie was very transparent with ongoing works and timelines too. As an anxious first time buyer, I must say Jamie was very patient with me and explained everything to me. The only regret is that I didn't do this any sooner. Thank you Legal & General , and especially - Thank you Jamie!!

Lilly · 17 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Liaising with Natalie has hands down been the best customer service I have ever experienced. She was SO incredibly patient and made me feel totally at ease anytime we communicated. I never felt embarrassed or stupid asking her a question which was a total relief, especially as I had plenty being a first time buyer. Sometimes you can just feel a person really loves helping others, that they have a real passion for excellent customer care and this was most definitely felt. Thank you again Natalie! Your company are very lucky to have you. Due to unforeseen circumstances, I did not proceed in purchasing a shared ownership property, however L&G's service (big shout out to Mark too) was 10/10, I just had to leave a review! <3

Aneeza · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

My experience with Exchange street and the staff there has been very professional. Couldn't recommend them more! very person focused.

James · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Perfect experience I am so happy in my new home

Sarah · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

The customer service was excellent and very friendly, the whole experience was easier and quicker then I expected

Craig · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

We just bought our first flat with them and the process has been amazing!! Jamie Fraser has been supper supportive and make everything really easy. We recommend them 100%!!

Marta · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Bought a lovely 4 bed home with LGAH, Mitchell made the process very easy, from securing the plot to moving in, he was always on point with communication and passing on useful information. Very happy with the overall process.

Jordan · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

We purchased our property in six weeks, we couldn't be happier. Jamie Fraser was crucial during the whole process. Always available and ready to answer our questions. Thanks to Jamie and the Legal and General team.

Salvatore · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Working with Jamie was an absolute pleasure. He was professional, knowledgeable, and went above and beyond to ensure every detail was handled smoothly. His dedication and expertise made the entire process stress-free and enjoyable. I couldn't have asked for a better experience, highly recommend!

Vale · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Bought a lovely 4 bed house on the Legal & General Shared Ownership scheme and I could not be happier! The whole process from choosing the plot to moving in was seamless and every step was explained in detail - our sales man, Mitchell was outstanding, nothing was ever too much trouble and he was super responsive and extremely helpful every single step of the way! The whole team done a great job and totally deserve 5 stars!!

Rachel · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Honestly from start to finish the most friendliest, helpful, efficient and well guided processes. Mitchell was there from the day I viewed one of their stunning affordable homes to handing me the keys to my very own house. I couldn’t be happier with Legal & General. Highly recommend and I can not thank them enough!!!! 🥂🍾🎉 …

Adam · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Rating only, no written review.

Tomasz · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Great service, extremely helpful every step on the way the process was quick and easy

Billy · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)

★★★★★ 5/5

Google

Mark provided us a wonderful world class service , highly recommend L&G to my friends.

Wai · 16 April 2025 · Legal and General Affordable Homes Limited London (Bradfield Road)