Trusted Agent profile
★★★★★
87 reviews across 4 offices and 2 platforms
Legal and General Affordable Homes Limited has four offices, in London (two offices), Brentwood and Latchingdon. Together they have 87 reviews on two platforms, rated 4.2 out of 5 overall.
Legal and General Affordable Homes Limited's four offices, most reviewed first. Each has its own page.
Showing 71 reviews on Google only. Show every review
5/5
GoogleMark Thompson was fantastic, helpful, informative and friendly. I bought my new home in 6 weeks and couldn't be happier with my service. Very happy home owner!
Hi Sarah, Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GooglePurchased a shared ownership flat throu L&G. Our point of contact was Mark Thompson, the service recieved was of a high standard and would recommend buying through them
Hi Syedur, Thank you for taking the time to leave us a review, we're so glad to hear about your experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleI cannot begin to put into words the patience & support I received from L&G, in particularly Jamie F who supported me with the purchase of my new home. 5 star experience from start to finish. Thank you so much!
Hi Jade Thank you so much for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleI have just started the process of buying with L&GAH and have received really stellar support from Natalie and Mark. They have been patient and kind, and have done everything they could to accommodate the many questions and requests that I have had. Really appreciate it guys, thanks very much!
Hi Misha, Thank you so much for taking the time to leave us a review and we're so glad to hear your experience has been straightforward! Kind regards, Legal & General Affordable Homes
5/5
Google⭐️⭐️⭐️⭐️⭐️ Exceptional service from start to finish! As a nervous first-time buyer, navigating the property purchase process can be overwhelming, but thanks to Jamie, my experience was nothing short of seamless, reassuring, and truly outstanding. From our very first interaction, Jamie demonstrated unparalleled professionalism, diligence, and an incredible people-first approach that instantly put me at ease. As a young professional myself and mother of two toddlers, my schedule is unpredictable, yet Jamie was remarkably flexible, accommodating, and patient, always willing to adjust appointments to suit my availability. His consistent communication, non-judgemental support, and attention to detail made the entire journey smooth and stress-free. What truly sets Jamie apart is his ability to balance proactive engagement with a non-intrusive, respectful approach. He stayed in regular contact, yet never felt intrusive. He was speedy in responding, always easy to reach, and consistently went the extra mile to provide comprehensive, clear, and insightful information at every stage. His ability to anticipate concerns, explain complex processes with clarity, and guide me with genuine care and professionalism is a testament to his expertise and dedication. I wholeheartedly recommend Jamie to any prospective buyer, it’s evident he has a client-focused mindset and a commitment to excellence, which makes him a true asset in the property industry. If you’re looking for someone who will champion your journey, exceed expectations, and make your home-buying experience smooth-sailing, look no further than Jamie Fraser. Coming from someone who never writes reviews, these are five stars well-deserved!
Hi Ugonna, Thank you so much for taking time to leave a review. We're glad you had a positive experience with Jamie and will pass on your kind words. Kind Regards, Legal & General Affordable Homes
5/5
GoogleNatalie was amazing whilst supporting me with moving into my first home! My experience with Legal&General has been nothing but a breeze. She was so supportive and on it with everything to get me into my home and was there for me with anything I needed help/guidance with. I can’t thank you enough. I definitely recommend x
Hi Emily, Thank you so much for taking time to leave a review. We're glad you had a positive experience with Natalie. Kind Regards, Legal & General Affordable Homes
5/5
GoogleWe had the fortune of having Natalie Lawrenson as our contact whilst buying our shared ownership property. Whatever the question or issue that arose Natalie sorted it. There was nothing that she wouldn't or couldn't try to sort out for us. We feel we have made a friend. The house was still being built so we watched it being finished and Natalie showed us round the estate and a show house so we could measure up, giving us all the time in the world to look round answering all our questions. Natalie's customer service is to be proud of she is amazing. Thank you so much for being there for us. Amanda and Mike
Hi Amanda, Thank you so much for taking time to leave a review. We're glad you had a positive experience. Kind Regards, Legal & General Affordable Homes
1/5
GoogleRating only, no written review.
5/5
GoogleMark Thompson was so helpful throughout the process
Hi Marcus Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleFantastic support throughout the process. Mark was very responsive and helpful
Hi Krzysztof Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleWe received such a great support from Mark throughout the process of buying our first home. Mark remained available and responsive at all times. We are thrilled to move in our new home soon!
Hi there, Hope you're well and thank you for leaving us a review. We're so pleased to hear you'll be moving in soon! Kind regards, Legal & General Affordable Homes
5/5
GoogleI had a great experience buying my flat with Mark, and Andreia! It was a long process through no fault of L&G, however Mark was available for any questions I had and Andreia was very helpful on completion/handover! Thanks guys :)
Hi Jodana, Thank you so much for leaving us a review and we're really pleased to hear you had a great experience! Kind regards, Legal & General Affordable Homes
1/5
GoogleDONT EVER PURCHASE A SHARED OWNERSHIP PROPERTY WITH LEGAL AND GENERAL!! Trying to sell my house and getting absolutely nowhere. Orbit was my original landlord and my sale was going really well with them. Then L&G took over as my landlord and the sale has ground to a halt. My sale will very likely fall through due to buyer not wanting to wait any longer, which is understandable. You can’t phone anyone to speak with an actual human being, all communication is via email which just seems to be constantly ignored. I’ve even written to the CEO and he assured me someone would be in contact today to help resolve the problems. No one has contacted me. AVOID AT ALL COSTS!
Hi Lily, Thanks for leaving a review. So sorry to hear about your experience. We have been in touch with you today and will continue to be in touch to help with the process. Kindest, Legal & General Affordable Homes
5/5
GoogleMark Thompson was extremely helpful and professional throughout the procedure of purchasing our flat in Brentford. Right from the day he showed us round the flat to today when we exchanged contracts he has been polite and efficient. We are looking forward to the handover with him tomorrow. Thank you for everything. Linda Strallen
Hi Linda, Thanks so much for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleI would like to rate L&G affordable homes 5* because the service in which I have received from one of the Sales Consultants Natalie Lawrenson has been superb throughout the whole process of buying a shared ownership home. Being a FTB the process can be daunting and overwhelming but having Natalie gave me a level of comfort. She answered all my queries, she responded to emails in a timely fashion and was even my go to person when my solicitor was chasing a response from their Solicitors and it was resolved in 30 minutes. Natalie connected all the dots and kept me updated throughout. I can’t thank you enough Natalie. Thank you so much Natalie for all your help!
Hi Louise, Thank you so much for taking the time to leave us a review. Really pleased to hear you're happy in your new home! Kind regards, Legal & General Affordable Homes
5/5
GooglePurchasing our first property with L&G has been a smooth and quick process. From my initial chat with Mark Thompson when I first looked to view the property, to now, just days away from collecting the keys, he has been nothing but helpful. The whole process was well explained from start to finish, our never-ending questions were always answered, and Mark has always tried to accommodate us where he could. Thank you, Mark!
Hi Farhana Thank you for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleMe and my partner have just purchased our first family home with the shared ownership scheme, unfortunately it was a long stressful process for us because of other factors (not L&G) but once I brought it to L&G attention they were really quick to address the problems for us relieving that stress and helped us with getting exchanged and complete, so thank you Natalie and Katherine for your help it won't be forgotten. We look forward to our ownership with L&G and have a peace of mind that we are in good capable hands. Thank you Shane and Tia
Hi Shane and Tia, Thank you so much for leaving us a review and we're so glad to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleJust bought one of the lovely shared ownership builds L&G. After 7 months of problems with a previous purchase (not L&G) that fell through. We had a meeting with the lovely Jamie Fraser at East River Wharf and we ended up buying one of these lovely flats. It couldn’t have been any easier. Jamie guided us through the process and was available any day to help. It took 6 weeks only to complete from when we viewed the property. Jamie recommended the mortgage broker and solicitor who were both amazing and made the transaction super smooth. We look forward to spending many years in our new home. Thanks, Jamie Adam
Hi Adam Thank you so much for leaving us a review and we're glad to hear you've had a good experience and are loving your new home! Kind regards, Legal & General Affordable Homes
5/5
GoogleWe are first time buyers and Mark T has been helping us through the process. He’s been professional, quick with responding to any queries we had and always happy to clarify next steps in the process. Great experience!
Hi Lukas, Thank you for taking the time to leave a review and we're so pleased to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleMy partner and I have recently purchased a share to buy property in London. After having much difficulty even ascertaining viewings for desired properties, we quickly understood how many hurdles were needed to jump through to even begin our search. We then stumbled upon Legal and General’s Royal Wharf complex, where we expressed interest after the area ticking most of our boxes. We were first greeted by Mark who phoned us back within hours of the request, who was patient and to the point with answering our questions and getting us in contact with his colleague Jamie, who would take the sale forward if we desired and showed us around the property and local complex. Jamie's dedication to providing top-notch service truly stood out throughout the entire process. Even before we decided to reserve. From our initial meeting/viewing to the completion, Jamie consistently went above and beyond to ensure that every aspect of the sale was smooth and stress-free for us. On occasion the stress couldn’t be helped, but he was always on the ball with interrogating issues that cropped up and coming to a resolution. He was always available to answer any questions or concerns promptly, making us feel supported and well-informed at every step. I didn’t expect an out of hours reply over email from him at 9pm a few weeks ago, it doesn’t go unnoticed. Lastly, Jamie's proactive approach and willingness to go the extra mile demonstrated a genuine commitment to helping us secure the property. I’m well aware there’s deadlines, commission and reward out of these sales, but despite this, I felt valued as a client, and I am grateful for his expertise and guidance throughout the process. Overall, I would highly recommend Jamie Fraser and Legal and General Affordable Homes to anyone looking for their first home. He exceeded expectations, and I am grateful for his hard work and dedication even when things became very convoluted and nearly fell through. Thank you, Jamie - top man.
Hi Ben, Thank you so much for taking the time to leave us a review and we're so pleased to hear of your experience. Kind regards, Legal & General Affordable Homes
5/5
GoogleNatalie was excellent and very helpful
Hi Joanna, Thanks so much for leaving a review. We're glad to hear you have had a great experience with us. … More
5/5
GoogleGood & swift process, dealt with Mark Thompson who was very helpful the whole time and very accommodating of all our questions. Great all round
Hi Harry, Thank you for taking the time to leave a review and we're really pleased to hear you had a great experience! Kind regards, Legal & General Affordable Homes
5/5
GoogleI cant say thank you to Natalie enough.she has helped me more and more to get things sorted and within a short time scale. You are a credit to the l and g team.
Hi Michael, thank you for taking the time to leave us a review and we're so glad to hear you had a great experience. Kind regards, Legal & General Affordable Homes
5/5
GoogleMark has been absolutely amazing! Always on hand to help, even with what you think may be a silly question! I couldn’t thank Mark enough for the help and knowledge he has provided throughout the whole process. ⭐️⭐️⭐️⭐️⭐️
Hi Lily, Thanks so much for taking the time to leave a review. We're glad to hear you've had a great experience.. and there is no such thing as a silly question! Kind regards, Legal & General Affordable Homes
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London (Bradfield Road) has the most, with 85 reviews rated 4.3 out of 5, followed by London (Snakes Lane) with 18.
The four Legal and General Affordable Homes Limited offices, by town:
