Trusted Agent profile
★★★★★
660 reviews across 2 offices and 3 platforms
Lang Town & Country has two offices, all in Plymouth. Together they have 660 reviews on three platforms, rated 4.8 out of 5 overall.
505
Reviews on Google
All 2 offices
55
Reviews on Facebook
All 2 offices
100
Reviews on Trustpilot
Business-wide
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Lang Town & Country's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lang Town & Country, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to thank Natalie, Holly and the team, who went above and beyond in order to secure us our house. I can honestly say they have provided the best service and kept me informed on everything from start to finish. I highly recommend them for any buyers or vendors looking to sell there property. Thanks so much for all of your hard work! Bonnie & Dan
5/5
GoogleFantastic Service from start to finish. Highly recommend Paul and the team at Lang Town and country Plymstock. Very professional team and really passionate about finding and selling a property you want/have. In particular Paul, Natalie and Holly were outstanding in getting us the property we dreamt of and kept us update to date and were completely transparent about all inputs during the process. Keep up the great work. Thank you All
5/5
GoogleI have always found the staff here very helpful and polite, especially Claire who was fantastic when I had some queries, she dealt with me promptly and professionally. I’ll be using Lang Town and Country if I move again. Great staff and great properties!
Thank you for your five-star rating.
1/5
GoogleThe worst property management company I've come across in the UK. When we applied for a property, they pushed us to pay the safety holding deposit on the same day. We did pay it as we were desperate to make our move from London to Plymouth although it was obvious we were not getting it back according to their "smartly gathered" terms and conditions paper. We were sure to proceed it though as we had excellent credit and work history. What a bunch of incompetent people who couldn't understand we did not have work in Plymouth when we lived in London?! Then they agreed to proceed after we explained the obvious. Then there was silence, delayed replies and it came the day we had to move out from our old property and only when I checked the progress by emailing, the manager Bryony replied saying she was on annual leave (an excuse for the delay) and that the guarantor's income needs to be 3X the rent. We could have arranged any amount of guaranters had they informed us on time. They also accused us of lying regarding employment which we did not. We worked at the time of application and my wife gave resignation relying on this particular property. The last email was that they were going to put the property back in market because we did not reply. Why would we?! If you are using this agency be aware of what to expect!!!
We understand that relocating is a stressful time, however it is very important for our Landlords that we ensure that all applicants are thoroughly referenced to check identity and affordability. All applicants are provided with our lettings procedure ( also available on our website) which outlines the referencing criteria before any holding deposit is taken. We also advise from the outset that no move in date can be confirmed until all referencing has been approved by our external referencing company. Having looked at your complaint it is noted that information that you provided to our company and the referencing agent was incorrect and due to this, the criteria wasn't met and the application was declined. As no contact had been received from you, we were unable to offer alternative options to proceed with the property. The property was therefore re-marketed on the Landlord's instruction. On behalf of our Landlords we strive to ensure that our referencing process is meet before any tenancy can be offered.
5/5
FacebookFrom the outset the whole team at Lang have been brilliant. Professional, friendly, efficient and supportive. They did all they could to market our home and find the right buyer then helped to negotiate and secure the chain so we could move by Christmas. Special thanks to Sharlotte but every member of staff we have dealt with has been amazing. Would not hesitate to recommend them and would never contemplate using another agent.
Thank you Mrs O’Leary for your kind words and we thank you for your business, wish you much happiness in your new home and a Merry Christmas.
5/5
FacebookLang Town and Country have done a fantastic job of selling our property, from start to completion they have been excellent, in particular Debbie Prentice their sales progressor! Can’t thank them enough, highly recommend!
5/5
FacebookI would like to thank Becky, Phil, Chloe and Hannah for getting our sale through. We had our ups and downs during the process (not Langs) but they were magnificent and I would certainly use/recommend them. Thank you
Thank you Cheryl. We hope you and John settle into your new home. All the best
5/5
GoogleRating only, no written review.
Thank you for your 5 star review.
5/5
GoogleRating only, no written review.
Dear Sharlotte, Thank you for your 5 star review.
5/5
GoogleRating only, no written review.
Thank you for your five-star rating.
5/5
GoogleWould highly recommend speaking to Bryony Green should you need any advice on letting your property or are looking for a property in the Plymouth area.
Thanks for the five-star review.
5/5
GoogleWe were extremely pleased with the help and advice we received from Bryony Green when we needed advice on letting our properties. Would highly recommend Bryony and Lang Town & Country Lettings.
Thanks for the five-star review.
1/5
GoogleLiterally no words. Just avoid. This is an edit to respond to what the owner has said. I didn’t want to go into full details of the so called “cleaning” charges but with that response I had to. The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but I’m so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. I’m mostly appalled by the carpet cleaning because it’s exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. It’s not happening. And also if you can’t determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is what’s meant to be deducted? For all we know you are using people’s deposit money to do standard enhancement for the next tenant which is so not on.
Thank you for your review. We have looked through your file to investigate your unhappiness on vacating the property. Due to cleaning that was picked up on the final inspection, photographs of which were sent to you. We then obtained the quotes from various cleaning companies. Unfortunately we are unable to dictate what companies charge for cleaning services. You have been provided with the details of the TDS to raise a dispute with regards to deductions from your deposit. At Lang Town and Country we strive to provide the best service possible to both our tenants and landlords.
5/5
GoogleI have used Lang Town and Country several times and have never had a bad moment using them Gareth, Becky and Chloe always work hard to solve any problems that might occur and that includes liaising with particularly obstructive Solicitors. I cretainly would recommend them for any property sale or purchase. .
5/5
GoogleWhen looking to sell our house in Plymstock there really was only one choice especially having bought it through LTC. Ours sold within 2 days and Paul, Andy and the whole team kept patient with us whilst we found our new home which they also found for us. The service on both our sale and purchase was second to none and they kept us informed every step of the way even calling when there was no update. Having registered with other agents in the area some were not even really interested in finding us a house, sending us details of anything even if it did not fit our criteria. If you are looking for an agent which is pro-active do not look elsewhere with very competitive fees. Do not fall for the low fee agents patter they really do not provide the same level of service and will drive you insane at a hugely stressful time.
Thank you for your five-star rating.
5/5
GoogleCan't thank Andy Sharlotte Debbie and Kayleigh enough for all their hard work in selling our house. Thanks to them we sold it in 2weeks which was amazing. They all made the process very easy and kept us updated all the time. To say they were amazing is an understatement. Thank you so very much guys. A********
Dear Susan thank you for taking the time to leave a great review, much appreciated.
5/5
GoogleGreat Service from Lang Town and Country. On the Lettings side Bryony Green and her team provided an excellent service and would not hesitate to use Bryony and her team again. On the sales side Gareth Forest and Beck Ford went over an above to ensure our sale went through. A great combination.
Thanks Steven, glad we could help. Regards Gareth
5/5
GoogleI was very impressed with Becky, Gareth and Chloe pre and after sale support in selling my mother's flat. We switched to Lang Town & Country after 6 months, because we where not getting many viewings with the previous estate agent and their solution was to reduce the price further. Gareth advised us not to reduce the price and viewings picked up followed by an offer after 2 months. I would happily recommend this professional, friendly and helpful team to anyone.
5/5
GoogleIn the purchase of our new property in Plymouth, all dealings with Lang Town & Country and in particular Olivia there have been excellent. She is responsive, on the ball, very friendly and very efficient, I thoroughly recommend them and her to you...Steve
5/5
GoogleVery professional service.
5/5
GoogleGreat service from Olivia and the team, thanks very much.
5/5
GoogleFriendly, polite and professional team. A great estate agent service.
5/5
GoogleExcellent service, Olivia was a delight to deal with, she was always on the other end of the phone helping us every step of the way. Thank you so very much.
5/5
GoogleNatalie and Holly helped the purchase of my property go through very smoothly. Would recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Land & New Homes has the most, with 380 reviews rated 4.8 out of 5, followed by Plymstock with 351.
The two Lang Town & Country offices, by town:
Yes. In The Trusted Agent 2026 awards, Plymouth won Trusted Agent.
