Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is the second time we've used Lang Town & Country (Plymstock) to sell our house and the second time I've given them a 5-star review. This house sale has been particularly tricky (for reasons outside Lang Town & Country's control), but the team and especially Holly and Josh, have been nothing short of amazing. They have chased everyone in the chain relentlessly to make the move happen, kept us fully informed with updates several times a week, given us motivation when we've needed it and occasionally sympathised with us when we've had a bit of a moan! Not every house sale is as straightforward as we would like it to be, but having a team like Lang Town & Country in your corner makes all the difference. I wouldn't hesitate to recommend them unreservedly.
Samantha · 14 January 2026
Agent replied · 14 April 2026
Glad to help again, Samantha. While any estate agent can talk about how good they are, reviews like this offer genuine proof of the exceptional customer service we consistently deliver. ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotPlymstock Office
From meeting Paul at the initial introduction meeting to discuss how we would market the property i was looking to sell, His No Nonsense approach (as well as a recommendation from a family member) is what swayed me to use Lang Town & Country, Josh handled the sale and was very proactive and kept communication flowing which was very reassuring as we had a challenging chain.. but Josh and the team at Lang's ensured things kept moving.. Now the process is completed i would strongly recommend Paul and his team at Lang Town and Country (Plymstock Office) to sell your property..
Shaun · 30 August 2026
★★★★★ 5/5
GoogleI would highly recommend Lang Town & Country if you are considering selling your property. The sale of my house went through smoothly from beginning to end.
I was kept up to date on all viewings and never had to chase for feedback.
It was a stress free pleasant experience and I would like to thank Josh, Olivia and Abi for all their help in making that happen.
Emma · 14 February 2026
Agent replied · 14 April 2026
You're welcome Emma, we try our best to make it as stress free as possible. Thank you for taking the time to leave this lovely review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotSuccessful Sale…
We cannot thank Paul and all the team at Lang Town and Country enough for their exceptional support and professionalism throughout the sale of our property. They went above and beyond at every stage showing great commitment and determination to achieving a successful outcome. We would have no hesitation in recommending them to any potential seller, looking for a professional and trustworthy estate agent in this area.
Mrs · 8 September 2026
★★★★★ 5/5
TrustpilotI feel so happy to meet this wonderful…
I feel so happy to meet this wonderful Agent during new chapters of my life in Uk. Abi is such a kind and caring person. She is a very good listener and always takes the time to listen to my concerns no matter how small and always willing and happy to help. Her patience, kindness and understanding means so much to me.xxxx
Grace · 23 September 2026
★★★★★ 5/5
TrustpilotThey managed my 5 bedroom rental…
They managed my 5 bedroom rental property for over 15 years and were exemplary in the way they handled everything. They guided and advised when needed and managed everything in such an efficient way. I cannot recommend them enough. Richard and his team are consummate professionals and were always on hand. They also sold the property for me and handled every aspect of the sale. They are simply a fantastic company.
Paul · 21 July 2026
★★★★★ 5/5
GoogleHolly was amazing with our move, came round and chatted to us about everything we needed to know and once we had offers in and the chain had been completed, holly was fully going out of her way to chase people up and keep everyone in the loop - for the entirety of the moving process. Very impressed and would recommend for anyone wanting to sell within their areas.
Sam · 14 November 2025
Agent replied · 14 April 2026
Thank you for the kind words Sam and for taking the time to leave this fantastic review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleOur sale with Lang, Town and Country was a long process with a 12 month period between offer excepted and completion. A number of breaks in the chain at both the bottom and top were dealt with and communicated efficiently. We are finally in our new home before Christmas and grateful we finally made it! Thanks Plymstock team
Jenna · 16 December 2025
Agent replied · 15 January 2026
We got there in the end Jenna!! Hope you enjoy your new home and thank you for taking the time to write this lovely review ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleWe recently purchased a property through the Plymstock branch. Everyone we dealt with were helpful, friendly and accommodating to our constant queries and changes to our situation. Holly was amazing throughout the whole purchase process, liaising between us and the vendor, keeping us updated and chasing solicitors on our behalf. Thank you!
Sue · 18 December 2025
Agent replied · 15 January 2026
Glad to help Sue and thanky for taking the time to write this lovely review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotVery professional
Very professional, personal service from everyone in the office. Holly was amazing having to deal with a very difficult move with a long chain. We could always speak to someone to get updates. If there wasn’t anyone available they would always call back. Would recommend to my friends.
Anna · 30 July 2026
★★★★★ 5/5
TrustpilotCouldn’t have asked more of Lang Town &…
Couldn’t have asked more of Lang Town & Country . Every person we spoke to was helpful , friendly and professional . They did go above and beyond and we really appreciate that . Special thanks to Phil and Izzy who were brilliant, face to face , email or by phone .
Shelley · 19 June 2026
★★★★★ 5/5
GoogleWe bought our house through Lang Town & Country, completing on 28th November. We also sold through them. As a former estate agent I can highly recommend all the staff in the Plymstock Office who dealt with us efficiently, timely and answered all our questions. They dealt with all stages of the selling and buying, assisting us to co-ordinate both with our vendors, purchasers, surveyors and solicitors. Whilst selling and buying a house are inherently stressful, they made it as seamless as is possible - and the bottle of bubbly on completion was a lovely added touch. Whilst we never want to sell our home, if and when we do, we will give them our repeat business.
Anne · 14 March 2026
Agent replied · 14 April 2026
Thanks for the lovely review Anne, it means a lot to us to receive such great feedback especially from a former estate agent. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleFantastic service from the team at the Plymstock office. A real contrast to the unfortunate experience I had with the main branch of Lang in Mutely when selling my property with them earlier in the year. The team there could learn a thing or two about service from the team here in Plymstock, a big thank you to Holly, Natalie and Paul in particular for their joint efforts to get the purchase completed before Xmas!
LEWIS · 6 December 2024
Agent replied · 22 December 2024
Glad to get it all sorted for you Lewis and thank you for the 5 star review. I appreciate all transactions have their own challenges but as a company we always try to provide a service that warrants ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleAll the Lang Town and Country team, especially Josh, have been very professional, kind and helpful while my house sale has been progressing. All questions have been answered promptly. I would certainly recommend them.
Wendy · 14 February 2026
Agent replied · 14 April 2026
You're welcome Wendy. Thank you for trusting us to sell your property and for taking the time to write this review ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotI have now sold twice with LT&C both…
I have now sold twice with LT&C both experiences were very positive. From the start they are quick to respond, polite and friendly. Everything is always very clear, upfront and honest. The professional approach with paperwork, photos and marketing is exceptional.
Beth · 9 December 2025
Agent replied · 26 December 2025
Thank you for trusting us again and your kind words in this lovely review ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleKathryn and team were brilliant in helping us manoeuvre our way through a difficult buying and selling chain. Although they were only responsible for our purchase I was impressed on how all the estate agents worked together and used their contacts to help ensure we could exchange and complete on the same day. It was touch and go and very stressful but Kathryn was always there to listen and offer advice.
Lesley · 15 December 2024
Agent replied · 22 December 2024
Glad to help Lesley and thank you for taking the time to write this lovely review ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleI recently sold my bungalow and was very pleased with the great service I received from the friendly team at the Plymstock office of Lang Town and Country estate agents. I found them very professional throughout the sale with great communication skills keeping me well informed throughout the sale process. They made me feel comfortable and at ease all the way through what can be an unnerving experience.
I would like to thank Paul, Josh, Holly, Natalie for guiding me the whole way through and especially Katherine for keeping me informed right up to moving day.
Denise · 25 July 2024
Agent replied · 24 August 2024
Glad to help Denise and thank you for taking the time to leave this lovely review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleLang town and Country helped me sell my parents home after the death of my dad. The service was excellent and house was sold quickly. We had a protracted chain which caused lots of delays but Holly in particular is a credit to your business. Nothing was too
Much trouble, I was updated regularly and when I wanted a call back this was prompt. Holly is professional, polite and was very considerate to our particular difficult situation. Thanks Langs to all of the staff who were equally lovely, but in particular thank you Holly. Would have no hesitation but to recommend them.
Jackie · 25 July 2024
Agent replied · 24 August 2024
Thank you Jackie, it took a while but we got there in the end. Thanks for taking the time to leave this lovely review ⭐⭐⭐⭐⭐
★★★★★ 1/5
TrustpilotAvoid
Avoid relying on this company if you're buying your first home. I enquired about a property for sale and was willing to pay in cash, but they ignored my request for a viewing and updated the listing to 'sold stc'. At least have the decency to say it’s already been sold, rather than just ignoring those who dream of owning a home. Very unprofessional.
Zain · 27 May 2026
Agent replied · 9 June 2026
Good morning Zain,
My name is Paul Preen, and I am the Managing Director at Lang Town & Country.
I am sorry to hear about your recent dealings with us, and I would like the opportunity to look into this further for you personally.
Would you be kind enough to email me directly at paul@langtownandcountry.com with the details of your experience, including the address so that I can investigate the matter further?
I look forward to hearing from you.
Kind regards,
Paul Preen
Managing Director
Lang Town & Country
★★★★★ 5/5
TrustpilotThe lovely Abi
Abi was incredibly helpful throughout the process of getting my rental property. She attended the viewing with me, was so lovely, and really made an effort to get to know me, which made the whole experience feel much more comfortable, especially as someone moving into their first home.
Shannon · 24 May 2026
★★★★★ 5/5
GoogleCannot thank josh cousin for all his help when buying our forever home . Josh is a credit too the company and his parents . All the team were amazing luz aswell . The staff are polite helpful . Woukd highly say to eople who were selling a house to go to langs . Cannot thank josh for everything he did for us . I am verygrateful for everything
Louise · 16 November 2024
Agent replied · 23 November 2024
Thank you for the lovely review Louise and the kind words. We hope you enjoy your new home. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleAfter an exhausting 11-month journey that saw our chain collapse not once but several times, we are now the proud owners of the exact house we fell in love with on day one, and we have the incredible team at Plymstock to thank for that.
Holly’s patience, expertise and genuine care turned what could have been a heartbreaking series of failures into the happiest possible ending… We’re finally in, the boxes are unpacked, and we couldn’t be more grateful!
If you want an agent who will stay calm, positive and relentlessly determined this is the one. Outstanding from start to finish, thank you for everything! ⭐⭐⭐⭐⭐
Stacey · 14 December 2025
Agent replied · 14 April 2026
Got there in the end & what a journey it was!! Thank you for taking the time to write this lovely review Stacey, it's greatly appreciated. ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotExceptional
We have just purchased a house via LT&C. All the way through, they have kept us updated, chased when chasing was needed, and explaining everything as the process was moving forward. Exceptional personal service and would highly recommend! Thank you Team Plymstock!
Ms · 5 June 2026
★★★★★ 5/5
GoogleFrom the very start of our journey with the Plymstock office of Lang Town & Country, we felt well informed and supported by the staff in particular Holly who was always so positive professional and helpful. Nothing was ever too much trouble, the whole process was made very easy with clear information and advice. A much appreciated element of the service provided was liaison between our solicitor and estate agent for the house we were buying which helped hugely when things became quite stressful. We highly recommend this agent.
Sue · 26 February 2024
Agent replied · 24 August 2024
Congratulations Sue, we hope you will be very happy in your new home. Thank you for trusting us to get moving and for the kind words. ⭐⭐⭐⭐⭐
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