Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI wanted to take a moment to express my sincere thanks to Lang Town & Country for the truly outstanding service I received when selling our family home in January 2023.
It was an emotional sale, given the circumstances surrounding family illness, but Paul, Carla and the rest of the team made what could have been a very difficult process feel seamless, supportive and completely stress free. Their professionalism, compassion and constant communication made all the difference and I felt looked after from start to finish.
I can honestly say the experience exceeded my expectations in every way. The whole team went above and beyond to ensure everything ran smoothly and I would highly recommend Lang Town & Country to anyone looking to sell their property.
Thank you again for all your hard work, kindness and care, it meant a great deal to my family and me.
Rob · 14 November 2025
Agent replied · 14 April 2026
Glad to help you and your family Rob at this difficult time, and thank you for the kind words in this lovely review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleWe have had a fantastic service from all at Lang Town & Country Plymstock on our recent purchase. Holly went above and beyond to chase for updates and with help from Kat, we were kept updated throughout the whole process which has a been a bit of a roller-coaster. Both were very friendly and professional and we would highly recommend Lang Town and Country following the service we have received. Thank you :)
Georgina · 26 May 2024
Agent replied · 24 August 2024
Glad we got there and hope you enjoy your new home. Thanks for taking the time to leave this lovely review as well Georgina. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleRecently used Lang Town & Country Plymstock to sell my property. Couldn’t recommend them highly enough and would like to thank Holly especially for her hard work on our sale. Also Josh, Kat & Natalie & Paul were fantastic at all times with any enquiries we had. Thanks all at the Plymstock team for their professional service during our sale.
Shaun · 15 December 2024
Agent replied · 22 December 2024
Thanks Shaun, we got there in the end!! Thanks for taking the time to write this lovely review. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleI am very grateful for the exceptional service and support provided by Paul and his team at Lang Town & Country Plymstock during the recent sale of our house. A potentially complicated process was made much smoother and successful by their professionalism, efficiency and expertise.
The team all demonstrated a very high level of commitment and competence and showed excellent in-depth knowledge of the real estate market. We dealt with Natalie, Kat and Carla and they were all very helpful; the clearly effective communication between their team was instrumental in helping to ensure a trouble-free and efficient sale. Overall responsibility for the sale was managed extremely capably by Holly. She ensured that throughout every stage we felt very supported and well-informed. Any questions or concerns we had were addressed very promptly. Her always calm, cheerful guidance was invaluable and we particularly appreciated the transparency and quick communication with which she approached every aspect of the selling process. Her help gave us confidence and peace of mind, knowing that we were in capable hands.
Paul’s Plymstock team's expertise, prompt responsiveness and willingness to go the extra mile sets them apart and I strongly recommend them to anyone in need of a reliable and estate agency.
Mark · 25 December 2023
Agent replied · 1 January 2024
Thank you for taking the time to write this fantastic review Mark. It really means a lot to us that you trusted us in the first place to market your property and even more so with your kind words. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleWhat a fantastic service at Langtown! We purchased through them and could not recommend them enough! Holly was such a fantastic help all the way through!
Gabrielle · 16 December 2025
Agent replied · 15 January 2026
Glad to help Gabrielle and thanks for the review ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotSuper helpful and knowledgeable!
We recently bought a house where LT&C were the vendors agent. They were brilliant with us all the way through and if I am honest, more helpful at times than our solicitors. A great team in the Plymstock branch and even organised a second viewing for us without question. We are first time buyers and after this being our first experience, I know where we will go when it comes to selling, if we ever do. I would 100% recommend!
David · 30 June 2026
★★★★★ 5/5
TrustpilotComing to Cornwall!!
Ollie, the sales manager looking after the sale of the house was consistently professional, responsive and knowledgeable about the property. As with most property transactions, this was a three to four month process, but there was never any reduction in commitment getting everyone over the line and I am truly delighted with Ollie and Lang in general in enabling us to move to a great part of the country in the next 10 days.
Ian · 7 August 2026
★★★★★ 5/5
GoogleThe entire team at Lang, Town & Country (Plymstock) have been exceptional, particularly Holly and Kat who were instrumental in keeping momentum on a particularly challenging sale and purchase. We would highly recommend these agents not only to achieve the best price on your sale and helping to negotiate for the purchase but also for the duration of the transaction they have always been available to help, delivering on what they say they will do and keeping us informed. Thank you so much, we really appreciated it.
Laura · 24 September 2023
Agent replied · 26 November 2023
Thank you Laura for this fantastic review. We really do care about the service we provide and it means a lot to us to read reviews like this. ⭐⭐⭐⭐⭐
★★★★★ 5/5
Trustpilot5 star service
Excellent service from all staff especially Ollie. Kept me informed along the way and always available to discuss any issues.
Rachel · 3 September 2026
★★★★★ 5/5
GoogleVery professional and kept us in the loop the whole time, always very courteous on the telephone. Mostly dealt with Natalie and Josh who were both great and always on hand to answer any questions.
Sharon · 3 August 2025
Agent replied · 2 September 2025
Glad to help Sharon and thank you for taking the time to leave this lovely review ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleFound our new home after returning from Spain through Lang town & country. Was shown around the property on the first viewing by Holly who was very friendly & helpful & didn't rush us as some agents do.
On our second viewing we were shown around by Carla who fitted us in at very short notice. Carla was very professional, very bubbly & nothing was too much trouble even though she was short on time. We put an offer in with Carla the same afternoon & received several missed calls later that day, which we were unable to pick up & reply to untill the following morning. Our offer was accepted & it was congratulations all round.
We were helped along with recommendations for solicitors etc again by Carla as we were new to the area & i can honestly say the solicitor we chose was excelent. With the help from Becky at Lang town & country our property purchase was completed in 5 weeks from start to finish. We have never bought a property so quickly & easily.
Thank you everyone at Lang town & country.
Gary · 5 July 2023
Agent replied · 6 July 2023
Hi Gary, thank you for such a fantastic review it’s greatly appreciated.⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleI have recently purchased a property from Lang Town & Country and the process has been nothing but perfect. Each of the staff have been attentive, welcoming and professional throughout. I also booked them separately to carry out an EPC rating on a property, and the same feedback applies. Efficient, and a pleasure. I would not hesitate to reccomend them or use them again in the future!
Jasmine · 16 December 2025
Agent replied · 15 January 2026
Thank you for the kind words Jasmine. Hope you enjoy your new house. ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleWhat started off as a relatively straightforward house sale became rather complicated owing to family illness. Throughout the rather lengthy process Holly, Natalie, Paul and Josh were behind us 100%. Nothing was too much trouble, no request for help was ignored and the communication throughout the whole process was exemplary. I can unhesitatingly recommend Lang Town and Country to anyone facing the rather traumatic process of buying or selling a property in Plymouth. Peter
Peter · 16 April 2025
★★★★★ 5/5
GoogleWe highly recommend Lang who sold our property for us. Natalie is very personable and friendly and really listened to us. We had an excellent service from start to finish from all of the staff, who always listened and answered our queries. We have no hesitation in recommending them. Thank you to all the team.
Karen · 11 October 2024
Agent replied · 25 October 2024
Thank you for the lovely review and kind words Karen. We will pass on your thanks to Natalie as well. ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotAttentive, welcoming and professional throughout.
I have recently purchased a property from Lang Town & Country and the process has been nothing but perfect. Each of the staff have been attentive, welcoming and professional throughout. I also booked them separately to carry out an EPC rating on a property, and the same feedback applies. Efficient, and a pleasure. I would not hesitate to reccomend them or use them again in the future!
Jasmine · 4 December 2025
Agent replied · 26 December 2025
What lovely words, thank you Jasmine ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleThrough what has been a long and at times frustrating journey to selling our house to buy our new home, the team at the Plymstock branch have been nothing but supportive and helpful. Special mention to Josh when we were trying to sell and Holly and Kathryn helping us through the sales progression. I would have no hesitation in recommending Lang Town and Country. Thank you
Stephen · 26 February 2024
Agent replied · 24 August 2024
We got there in the end Stephen and hope you and your family will be happy in your beautiful new home, and thank you for taking the time to write this review and your kind words. ⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
TrustpilotWe've just bought our first property…
We've just bought our first property which was listed with Lang Town & Country. From going in the first time to arrange a viewing to picking our keys up after completion its been easy and stress free. All the staff we've dealt with have been very helpful and friendly. The bottle of fizz and card given to us when we collected our keys was a lovely touch
MRS · 29 July 2026
★★★★★ 1/5
GoogleAn appointment was made with this Estate Agents to meet outside the property at 2:30. They were late and when i called i was told there had been a mix up in the diary but someone would be with me shortly. I was asked to go straight into the property which was a secure entry system so it was only luck i encountered another coming out who let me in. I waited and eventually a lad turned up wearing scruffy unclean clothes and chewing gum with his mouth open !!! The property itself was not presented well with washing up in the sink and toiletries all over the bathroom. There was damage to the kitchen floor and hob. I would not use an estate agents who could not advise on presenting my property well or who thinks that i am going to part with nearly half a million quid to a lad chewing gum in my ear.
REALLY !! I would not have bought the flat even if i had liked it based on the service from the estate agents.
Tabitha · 6 February 2023
Agent replied · 6 July 2023
Good afternoon Tabitha, I'm shocked beyond belief to read your review as we pride ourselves on customer service. Could I ask what property it was that you viewed as I can't find any record of you on our database. If you don't wish to disclose the information on here in a public format please email direct paul@langtownandcountry.com or feel free to call me on 01752456000. My name is Paul Preen and I am the managing director and will look into this for you personally.
This is certainly not how we act at Lang Town & Country and feel you may have confused us with another agent.
★★★★★ 5/5
GoogleExtremely pleased with service received in my purchase, particular thanks to Holly who was super efficient chasing and keeping me updated, thank you all.
Emily · 14 September 2025
Agent replied · 14 April 2026
Thank you for the lovely review Emily ⭐⭐⭐⭐⭐
★★★★★ 5/5
GoogleHaving just purchased a property through Lang Town & Country I can't thank the team enough, particularly Becky who dealt with my purchase from the point of offer acceptance. She really helped to push the process along and when there was an issue on the legal paperwork she did everything possible to prevent delay to our planned completion date, fully understanding our situation with relocating! She also helped keep my nerves to a minimum through each step! Thank you so much!!
Tara · 8 December 2022
Agent replied · 6 July 2023
Thank you for taking the time to review our service Tara and for the kind words.
★★★★★ 5/5
GoogleHaving just purchased a property through Lang Town & Country I can't thank the team enough, particularly Becky who dealt with my purchase from the point of offer acceptance. She really helped to push the process along and when there was an issue on the legal paperwork she did everything possible to prevent delay to our planned completion date, fully understanding our situation with relocating! She also helped keep my nerves to a minimum through each step! Thank you so much!!
Tara · 3 December 2022
Agent replied · 29 October 2023
Thank you for taking the time to review our service Tara and for the kind words.
★★★★★ 5/5
TrustpilotAn excellent Agency
An excellent Agency. They rapidly identified a suitable purchaser and diplomatically established that they were fully committed to our property. Throughout the journey to Exchange and Completion they maintained clear lines of communication between all the relevant parties and their Solicitors, and were always available to give advice and guidance where required. Based on our experience we would recommend them without reservation.
Ian · 14 December 2025
Agent replied · 26 December 2025
Glad to help Ian and thank you for your kind words ⭐⭐⭐⭐⭐
★★★★★ 5/5
TrustpilotGreat Experience Buying My First Home
I recently had the pleasure of working with Matthew (the Land & New Homes Manager) while purchasing my first property, a 2-bedroom flat. From start to finish, Matthew was incredibly helpful and professional. He guided me through every step of the process, making sure I understood all the details and felt confident in my decisions.Lang Town & Country were always available to answer my questions and address any concerns (and continue to provide support post completion!) Thanks to Matthew and the team, what could have been a stressful experience was smooth and manageable.Thank you for helping me find and purchase my first home. Highly recommended!
Dru · 19 November 2024
★★★★★ 5/5
TrustpilotGreat Estate Agents to work with
It was great to purchase a house from Lang Town and Country; their service was first class. At no time did we feel in the dark about anything. Unlike one of the well-known larger companies we dealt with previously, we got a great personal service, and never at any time felt like we were just a number. Thoroughly recommend them.
JIM · 10 December 2025
Agent replied · 26 December 2025
Thank you Jim for your kind words and for taking the time to write this lovely review. ⭐⭐⭐⭐⭐
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