Trusted Agent profile · South Yorkshire and West Yorkshire
★★★★★
194 reviews across 4 offices and 2 platforms
Lancasters Property Services has four offices, in Barnsley, Penistone, Huddersfield and Stocksbridge (South Yorkshire and West Yorkshire). Together they have 194 reviews on two platforms, rated 4.2 out of 5 overall.
146
Reviews on Google
All 4 offices
48
Reviews on Facebook
All 4 offices
Lancasters Property Services's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookEveryone at Lancasters, thankyou so much for your help when we bought our house! From day one, there was no pressure when viewing, the office staff also bend over backwards to help. Sue helped out some much with our mortgage, every bit of paperwork, every meltdown (on our part) absolutely blown away with the service we received. Thankyou again everyone!
5/5
GoogleFantastic property service, very helpful staff. I would highly recommend 👍👍 …
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleBrilliant agent
1/5
GoogleUnprofessional. All they can do is rubbish their competitors while promising service they can't deliver.
1/5
GoogleNice letting agency if you don't mind being fobbed off all the time
1/5
GoogleAbsolutely disgusting service from this company, they have done a great job at making our lives hell for the duration of the tenancy. they make frequent mistakes which they don't apologise for and dont take responsibility for.
5/5
GoogleI would have no hesitation in recommending Lancasters to anyone. Helpful, friendly and professional they kept us informed every step of the way and nothing was too much trouble. We had a particularly complex house purchase and sale and Lancasters were great in finding out from both sellers, buyers and solicitors what was happening and putting pressure on the parties to get it sorted. They must have made hundreds of calls on our behalf. Yes we paid more than the online agents charge but we wouldn't have got the same service and I'm sure we wouldn't now be living in our dream home without Lancasters help. Thank you.
1/5
GoogleRepeatedly fobbed off and then accused tenant of being a liar. Took weeks and weeks to sort out the simplest of things for tenant to move in even though tenant specifically advised she needed to move ASAP. Took bedroom carpet out and then told tenant she must have imagined it was there when she viewed the property. Repeatedly upset tenant and made absolutely no effort to deal with their own mistakes so that she could move in. Tenant had to beg for a receipt after paying over £1100 IN CASH. In the end they gave her a tiny bit of hand written paper as a 'receipt'. Misadvertised that property was available immediately even though tenant was desperate to move.
5/5
GoogleHighly recommended ??
1/5
GoogleThe service, if you could call it that, was particularly poor, not only did they let me know the agent turn up nearly half an hour later, there was a viewing arranged for two parties at the same time (as if to pressure to apply and pay up?) but also the agent had virtually no knowledge on the property. In addition when I've went to the office to try and ask about other properties I've got treated nearly like a criminal just because I've stated my dissatisfaction with the service provided so far. Definitely do not recommend. I find it entirely unacceptable to have no manners at all when dealing with customers and no way of dealing with a customer complaint other than telling them to leave the office.
5/5
GoogleHelpful staff and clean business premises.
5/5
GoogleFantastic service, Ben valued our property and sold within 1 week, he was brilliant and was always there to answer all of our questions. The office staff were so helpul. We would definitely use lancasters again and highly recommend to friends and family. ????
5/5
GoogleVery helpful and professional. Went out of their way to be as accomodating to my timescales as possible. Went the extra mile. Very happy customer.
5/5
GoogleFantastic service, quick and easy move, very professional staff. Highly recommend 5*
5/5
GoogleHighly recommended 5*. richard came to value our house, he was very friendly and professional, it sold very quickly and we were over the moon with the price we ended up with. Thanks so much
5/5
FacebookWe have recently purchased a property , through Lancasters , found all the staff exceptionally helpful totally customer focused , especially Alex , it was a pleasure to do business with them
5/5
FacebookFantastic experience from the start. We did our personal house and then used the team again on a renovation we completed. Ben and the team have been brilliant all ways helpful and keeping us up to date all the time. 1st class service. Would definitely use again and highly recommend.
??
5/5
FacebookFantastic professional Company , the staff showed genuine concern and made everything as stress free as possible , Debbie was amazing and very professional and efficient ... thank you xx
1/5
FacebookI find the customer service with Lancaster’s very poor and at best very rude Recently had a booking to view a property turned up at booked time just to be told that the landlord 1/2 an hour after the booked time. I phoned the office and they said that it was booked for 11.30 not 11 and was very rude about it After past experiences of letting through them I wouldn’t touch touch them. Seam to forget that we are the customer
5/5
FacebookThank you to all the team at Lancasters and a special thanks to Pat N for all your hard work and efforts through out the process of our purchase, Pat was fantastic and helped the whole process run smoothly for us! Very happy to use Lancasters again
5/5
FacebookGood service offered by Lancasters. would recommend to a friend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lancasters Property Services has 194 reviews across its four offices, rated 4.2 out of 5 overall: 146 on Google, 48 on Facebook.
Barnsley has the most, with 114 reviews rated 4.1 out of 5, followed by Penistone with 66.
The four Lancasters Property Services offices, by town:
