Lancasters Property Services Penistone reviews

★★★★★ 5/5

Google

Having recently arrived back in the UK after a lengthy stint overseas, Daniel, Kieran and the team at Lancasters Property Services in Penistone made the process of finding and securing a rental property easy. From our initial enquiry to receiving the keys to our new home, the level of friendly communication, customer service and attention to detail regarding the conveyance has been exceptional. If you are seeking a professional team to achieve tangible results as either a tenant or a landlord, I highly recommend contacting Lancasters. Robert Dellman

Rob · 13 April 2025

★★★★★ 5/5

Google

We recently purchased a property through Lancasters and would highly recommend their services, which were provided with both professionalism and understanding. We dealt with Debbie at Penistone who was fantastic. Nothing was too much even towards a stressful end, and an extremely busy period. Any request we made was always recieved with a friendly and positive attitude and was dealt with promptly and professionally, which really helped put our minds at ease. A big thank you from us to Debbie and the Penistome team!

Daniel · 4 April 2025

★★★★★ 1/5

Google

Renting through Lancasters Penistone has been an extremely negative experience. The 1-star rating is an aggregate across the following categories: Answering Questions: Frequently non-responsive to questions such as 'X is broken. Can you confirm whether this is the landlord's responsibility to repair?' Customer Relations: They ask you to send emails which then go unanswered for weeks, in many cases months, often tell you 'Leave it with me' but then never follow up. Timeliness of Repairs: 3+ weeks to fix an electric shower that had no hot water (in February), 7 months to even attempt scheduling a gas repair; being told other repairs will be done but somehow never are, and Value for Money: see preceding comments. Unlike many other letting agents these days, Lancasters Penistone do not have an online maintenance/repairs portal. They insist on you putting everything in writing, but rarely do so themselves. This adds to the disorganised and inconsistent communications: they might call you via WhatsApp, or you might get a missed call from the office landline but no one leaves a voicemail. Then you'll get a text from anonymous who tells you Lancasters gave them your contact info and can they come to look at the repair you requested on the inventory when you moved in 7 months ago. I was hopeful things had improved under the new management, but it appears the initial good show was merely lip service. I could never have imagined how utterly demoralising trying to conduct business with this firm has been!

Sam · 13 November 2025

★★★★★ 5/5

Google

We would like to thank Kieran, Daniel, and all the Lancasters Team for turning what is one of life’s most stressful events into the easiest and most enjoyable. You have been head and shoulders above any letting agent we have dealt with during our search for a new home, and I would recommend you to anybody. Thank you all for everything.

Steve · 13 April 2025

★★★★★ 5/5

Google

From start to finish, Lancasters were fantastic. I bought and sold my property with them and couldn’t fault a thing. The valuation of the property was quick and easy, Adam provided everything and was very helpful and professional. Debbie was fantastic at getting everything over the line quickly and efficiently. I highly recommend Lancasters

Joshua · 5 April 2025

★★★★★ 5/5

Google

Great service from Daniel at this branch, helped us move to a new rental property and he made the change really easy and stress free, would highly recommend, were now in and settled and the after care from Daniel has been brilliant, never felt like anything was a problem. Great service.

Sam · 13 February 2026

★★★★★ 1/5

Google

Left us living in mouldy damp property, with bugs, beetles and worms coming from the attic. Lost lots of our furniture. Never found a proper solution while I lived there. Rent was £725. Would NEVER advise to rent a property from Lancasters again. Luckily moved out after a year but feel sorry for whoever took the property next.

Katie · 10 October 2024

★★★★★ 5/5

Google

After being let down by another local estste agent, when advertising our rental property, we changed to Lancasters & Daniel went above & beyond finding us the right tenant, keeping us updated of booked viewings and providing info on all applicants. Highly recommend 👌 …

RLN · 13 January 2026

★★★★★ 5/5

Google

I would like to give a massive thank you to Debbie who was so helpful through the whole process of buying our first property! She was a pleasure to deal with. Will definitely use for any future properties, highly recommend!

Ellie · 5 April 2025

★★★★★ 5/5

Google

I’d just like to thank the staff at Lancasters, Daniel and Kieran for the help and support in finding a house to rent. I went into the office on the off chance they had some houses to rent in the local area and Daniel discussed a property that was due to be available very soon. The whole process has been painless and run extremely smoothly. The house I have moved into has been redecorated from top to bottom, new carpets and a full deep clean. The service has been nothing short of amazing. Thanks again to Daniel and Kieran.

James · 5 April 2025

★★★★★ 5/5

Google

Team were so helpful and anything that hasn’t been perfect has been fixed and I’m going off only being a tenant two weeks with them in the busiest time of the year! Really lovely team! Being in my early 20s and having a dog that I adore and people that questioned me about being able to rent with him but with Lancaster’s I found a perfect home not just for me but my furbaby because of these lovely letting agents who made it possible for me and my dog to sit back and relax in our home! I cannot thank this team enough 💕 pic of a happy tenant below

Liberty · 13 January 2026

★★★★★ 5/5

Google

Highly recommend for their rental service. Kieran Walters has been an absolute star. He sorted out all of the teething issues with the rented property I am residing in, and did so quickly and efficiently, and always with a smile.

Vicky · 10 October 2024

★★★★★ 5/5

Google

Daniel and Kieran at Penistone office provided us with excellent service from identifying suitable rental property and facilitating necessary checks to moving in. The whole process was made easy due to their attention to detail and experience in the market. I would highly recommend them for anybody seeking to rent or purchase a property with the area. They went above and beyond in helping source FOC furniture which was much appreciated. Super friendly staff and a pleasure to do business with.

Glynn · 9 November 2024

★★★★★ 5/5

Google

Daniel was very helpful and efficient with my rent reviews. I look forward to working further with Daniel in the future.

Patricia · 18 November 2024

★★★★★ 5/5

Google

If you're looking for good service then you've come to the right place. Daniel is accommodating, friendly and makes things happen. Would reccomend him and Lancasters without hesitation.

Joshua · 15 July 2025

★★★★★ 5/5

Google

10/10 had a great experience with Lancasters. I rented a property and it was the easiest and smoothest process ever. Deffo would recommend to anyone looking in the area for a property. I always felt safe and looked after by the team. They have been lovely to me! Thank you guys!

Sofia · 13 April 2025

★★★★★ 5/5

Google

Wonderful customer service from all of the penistone office staff they are always happy to help. Daniel and Kieran are very good at trying to get things done quickly and efficiently highly recommend. I also sold a property with them a few years ago and would highly recommend, Debbie did a fantastic job and helped me throughout the process.

Mane · 10 October 2024

★★★★★ 5/5

Google

Excellent service, friendly and knowledgeable staff, thank you Daniel

Joanne · 13 October 2025

★★★★★ 5/5

Google

After an accident at home we suddenly found ourselves requiring emergency accommodation. Daniel, at the Penistone branch, went above and beyond to find and secure a suitable property for myself, my husband and our pets. His service was effective and efficient - just what we needed! We are very grateful to him!

Timmie · 10 October 2024

★★★★★ 5/5

Google

With Richard's friendly, professional and non -sales initial visit, we instructed Lancaster's to market our property with the advice given. The house sold extremely quickly, Debbie was very efficient with the communication between all parties from the beginning to the end. Julie and the rest of the other members of the team were also super friendly and professional. Thank you team Lancaster's! Highly recommended!PositiveResponsiveness, Quality, Professionalism

Charlotte · 25 August 2022

★★★★★ 5/5

Google

Always approachable, efficient and professional. I sold my house with them and rented my new one from them. I can recommend them to always keep you supported through what can be a very stressful process.

Margaret · 5 April 2025

★★★★★ 5/5

Google

The team at Lancasters did a superb job helping us navigate through a less than straightforward lease agreement. We had a long list of particulars that needed addressing and Daniel handled this …

Johnny · 13 April 2025

★★★★★ 5/5

Google

Been using Lancaster Property services for all my property rentals for several years, found the team very professional and knowledgeable . I would highly recommend this firm for letting and sales.

Tahir · 13 April 2025

★★★★★ 5/5

Google

Had a really pleasant time dealing with Lancasters, Kieran really helped me throughout the whole process of renting a house. Would recommend him, but also Lancasters as a whole team to anyone who wants quality service.

Leah · 24 October 2024