5/5
GoogleAmazing staff Outstanding service... Thank you for all your help
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Keenans Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleThey advertise premises for sale which had been sold five months earlier,then try to sell you another property,just to get you making enquiry would not trust
5/5
GoogleI bought my house through Keenan's few years ago they been very helpful and their customers service amazing.
1/5
GoogleA bad attitude when you view a property and decide not to buy. The agent had no knowledge of the property and just stood there and did nothing to promote a possible sale. Not very good at selling the property to a prospective purchaser !!! Won’t be using them to sell ours.
1/5
GoogleHorrendous. Unprofessional, bad communication and do not follow the law. They took instructions off a person that did not own the property and did not advise me when offers had been made on the property. Did not send me documentation that was needed and just blamed other members of staff when something went wrong. They got information wrong on the booklet that could have affected the sale of the property adversely and didn't collect all of the keys for the property when the sale eventually went through. Disgrace!
5/5
GoogleMany thanks to Kieran and Sophie for all their help selling a property. They always kept me updated with progress and after a first sale fell through they kept going and pushed forward with viewings. Huge Thankyou would 100% recommend. Michael Hannum.
5/5
GoogleFantastic service once again !! Having already used the Burnley branch to sell my parents property it was a no Brainer For let Keenans sell my current one. Extremely helpful and honest throughout the whole process and kept me well informed and upto date. I genuinely can not fault them.
1/5
GoogleAbsolute joke of a place. We saw a house online that got listed Friday night rang first thing Saturday morning for a viewing for asap, we asked to view Monday but was told they arnt open on a Monday so arranged to view the property for Tuesday, couple hours before due to viewing we got phone call to say house sold on the Monday bare in mind they wasn't open Mondays I questioned them asking how it could sell when the estate agents where closed the reply was who told you we was closed on a Monday we are always open apart from bank holidays. So basically we lost out on a house for no reason. We went for a viewing on another property few weeks back, we was first ones in to view and we was being shoved out of the door before we could ask questions so they could get more people in to view. We put an offer in and before they even passed our offer on to vendors they wanted us to send them our proof of deposit in the bank, I get mortgage in principle but not bank statements, our offer wasn't even accepted so they shouldn't of been asking for confidential paper work. Another house we was looking at just as we sold ours, the seller of the house wasn't taking anymore offers but Keanans took it upon there self to ring our estate agents who was selling our home to see what position we was in for buying even though the other vendor wasn't taking anymore offers. I just hope our forever home isn't being sold with Keanans cause I really dont want to have to deal with them. Total waste of space!!
1/5
GoogleIf I could give this estate agents minus 5 star review I would. They are the most unprofessional agents I have ever come across. We were messed about for 7 monthson the sale of a property. The final straw being when they advised us to take an offer on our property without the correct due dilligance in their part. We waited 3 months before finding out that the buyers mortgage in principle was 6 months old and the buyer was actually unable to buy the property as she was unable to get a mortgage. I would never recommend and would never use them again.
1/5
GoogleDishonest and play the game. I put an offer in for a property, they got back to me saying the vendor had agreed sale and there'll be no more viewings. I advised to be 100% sure as I will be going back to my solicitor and pulling out of the purchase of another property. They said yes Vendor is 100% going with you. Called my solicitor to arrange everything and start proceedings only to get a call from Keenans 15 minutes later saying "oh we've just received another offer" and then trying to get me to increase my offer. I'm sorry; I don't care what the law says about what's technically legal, Estate agents should do more to promote honesty and promote vendors sticking to their word and not play the game. If you want to wait for more offers, then fair enough, wait until you are totally satisfied, but don't agree the sale to one buyer only to revert afterwards for a better offer, and then say "nothing is legally binding until contracts have been exchanged". Keenans will blame the vendors for not keeping to their word after agreeing a sale but I believe they don't do enough to promote this honesty to their clients and they choose to play this game to increase their commission, and in the process play with people's feelings My advice - find a better agent... Update: - To top it off, I receive a letter through the door a week later confirming that my offer has been accepted by the vendors and to bring my documents to my nearest Keenan's branch. I immediately thought "this doesn't sound right". I called Keenan's who advised the letter had been sent in error. What a joke of a company!!!
1/5
GoogleWe rented a house through Keenans Accrington over 3 years ago now. I’m leaving this 1 star review now as today I discovered that they had written a fake positive review using my husband’s name to display on Facebook. I was looking at the history of the old village we used to live in and just happened to stumble across their post with a photo of the house we rented. To be honest, we didn’t really engage much with the estate agents during our tenancy. We dealt with the landlord directly after 6 months (or 12 months, can't remember!) who was fantastic! It was only when we were moving out that we had to deal with the agents doing viewings which wasn’t a pleasant experience from what I remember. The agent would knock the door once and before I had a chance to get to the door (my baby was quite young then), he’d already had the key in the door letting himself in. Another time, the agent just showed up with people for a viewing without telling us they were coming beforehand. No respect for the current tenants whatsoever! Anyone with a young baby will know how massively inconvenient it is to just show up without warning! I did feel bad for the people coming to view the house but it’s the agent’s fault they couldn’t come in! The house was then sold and the new owners thought it would be okay to keep popping in whenever they wanted, but only because Keenans said it was okay. I had to phone them up to remind them that we still legally lived there until our moving out date & they couldn’t do that, so couldn’t they just wait until we had left which was only a few days away. Thankfully after that they left us alone in peace to pack up and leave. I wasn’t going to bother leaving a review but after seeing they had written a fake one from my husband (he would never say all that stuff they wrote), I felt I needed to leave an HONEST one despite it being 3 years later! Are agents even allowed to do this? Dishonesty at its finest!
1/5
GoogleHorrendous. Unprofessional, bad communication and do not follow the law. They took instructions off a person that did not own the property and did not advise me when offers had been made on the property. Did not send me documentation that was needed and just blamed other members of staff when something went wrong. They got information wrong on the booklet that could have affected the sale of the property adversely and didn't collect all of the keys for the property when the sale eventually went through. Disgrace!
1/5
TrustpilotRude
Rude, Pushy and Elitist. I have looked at a few properties in their portfolio and I have found the staff extremely rude and they speak to you like you are something they stepped in when you want a little longer than an hour to decide whether you are going to part with hundreds of thousands of pounds.
5/5
TrustpilotI have only amazing things to say about…
I have only amazing things to say about Keenans. I went to sell my house and they were on time for the viewing and honest right the way the whole experience. All the staff provided a fantastic service. When I come to sell my house again I would use Keenans. 5*
1/5
GoogleHorrendous. Unprofessional, bad communication and do not follow the law. They took instructions off a person that did not own the property and did not advise me when offers had been made on the property. Did not send me documentation that was needed and just blamed other members of staff when something went wrong. They got information wrong on the booklet that could have affected the sale of the property adversely and didn't collect all of the keys for the property when the sale eventually went through. Disgrace!
1/5
TrustpilotKeenan’s estate agents Burnley branch
Keenan’s estate agents Burnley branch - not only incompetent but ignorant. Despite giving these ‘professionals’ my email and clear instructions on communications they couldn’t organise a viewing on a property in Fence AND when I complained very politely pointing out their failings they simply ignored meThe property seller must be delighted they have these people in their corner Want a good estate agent - consider the alternatives
1/5
TrustpilotWould absolutely never use Keenans ever…
Would absolutely never use Keenans ever again. They are an agent on behalf of my landlord who are rude, unhelpful, and expensive with lots of hidden fees. All the staff are incompetant and they have made living in my home a hellish experience.
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent, helpful, friendly and efficient customer service!
5/5
GoogleDelightfully friendly staff always eager to assist in any enquiry. They have made moving home a stress free experience! Would definitely recommend and would only use Keenans if we move again.
2/5
GoogleWe had a pretty poor experience dealing with this company whilst buying a house. One man was very rude during our initial enquiries/bids, and then once we had a bid accepted we were told by the vendor that they were being hounded by Keenans to accept an offer off someone else. Thankfully they resisted this pressure. For the 3 months that the sale was going on, I had 2 calls. Once immediately after our bid was accepted, and once on the day of completion. Not a single update on any progress throughout the whole process. Not even a congratulations when we picked up the keys, we were just rudely asked for ID.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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