Trusted Agent profile · Lancashire
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOMG I have read the reviews on Keenans…
OMG I have read the reviews on Keenans and could not disagree more with them. Keenans came around on a Saturday took pictures etc. The house went on the systems on Monday morning by 12pm that day we had 12 viewings booked in for the Saturday. By Saturday afternoon the house was SOLD. We were kept informed all the way through the process the staff were amazing and helpful. WELL DONE. Keenans. I got one would strong recommend you .
1/5
TrustpilotAvoid, avoid, avoid like Covid
Right! Where to start? Buying so put in offer but they won't put STC on site or board? The vendor agreed price and then they still showing around! I started mortgage and legal costs incurred and still showing people around and advertising it. Called them up to be told will take off when survey goes to. Did so and gave them details then they say will take off when survey comes back. Came back then wanted to see deposit. Showed them they wanted mortgage offer. Showed them then they wanted actual offer not in principle. This went on for 3 weeks and then told them to shove it up the Niagra. Oh, at one point was told the vendor had someone mess him about so he wanted 10k deposit in his account!!!! Told them illegal and are they nutz. Apologies and then same crap of this and that. Madness.
1/5
TrustpilotDo NOT use Keenans
Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.
1/5
TrustpilotAvoid if you can!
What a dreadful estate agency! Unfortunately for me the house I bought was being marketed by the Accrington branch so was stuck with them. In the beginning of my purchase was sent a little video from Kieran who told me he was looking after my sale ... and that was the last I heard from him! Emails and texts were ignored by him, and only answered the phone once (but he didn't pass on the information). Got a few letters from them early on but these were a couple of weeks out of date and so were misleading if you took them at face value.Moving on, when the sale dragged in the middle due to solicitors dragging their feet (both sides), so I finally started to hear from them again. Nasty phone calls from rude staff being demanding. There's one nice lady (Kayleigh?) there but that's about it. They also got into a row with my solicitor as they lied to the vendor about me, and said it was because of what the solicitor said (I saw the emails between them, Keenan's make it up as they go along). The vendor lost confidence and put the house back on the market, which they didn't need to do!Fortunately despite Keenan's best efforts I did buy the house. It did take them the best part of two months to take their sign off my property though!So if you want a agency that will turn up to viewings without the keys to get in (true story), will tell you a property is vacant when it isn't (also true story), not send you info on a property (still waiting...) and just plain not turn up for viewings (also true!) - and this is all before you buy with them - then this is the agency for you.
Emma, please contact your local branch on Monday, ask to speak to Emma or Faye and we will endeavour to get this resolved for you.
1/5
TrustpilotVERY POOR SERVICE AND COMMUNICATION
Keenans Estate Agents Burnley I don’t know where to start. Keenans staff in Burnley are very rude and unpleasant. If you are buying a property from them you definitely won’t be getting a good deal instead you will be getting ripped off. I have been observing them for over 5 years now. They will over price the property anywhere between £25-£130 for an average property. Once during a viewing I pointed out to their adviser that they have over priced the property. His reply was “Yeh but we do sell them”. They will lie to you about having higher offers to put you in a position where you may feel that you need to increase your offer. If you back off you will notice that the property will still be on the market 6 months down the line. If they don’t like your offer for a property, they will answer you there and then without consulting it with the owner. They speak to you like you have committed a crime. If you ever have to deal with them you will notice lack of training and customer service skills. They are ignorant and incompetent.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleEfficient and efficient service
4/5
GoogleGood estate agents
5/5
GoogleThey are very good at keeping you updated and informed and a good company and people to work with. A nice experience overall.
5/5
Googlewe moved from manchester to blackburn this year and Keenans was our estate agent. I can honestly say they were fantastic. They made things so easy and were so helpful. Our sales progression agent, Helena Howard, was nothing short of outstanding. She repeatedly went our of her way to help us and make what would have been a stressful experience so much easier. I can't recommend Keenans enough :)
1/5
GoogleI contacted Keenans to find out some further details about a house I was interested in buying. After 10 days they didn't get back to me. I contacted them again, still after two days no information. The house is less than £100,000 but still I would expect decent customer service. If you want to sell your house then I suggest NOT to use this estate agent. As a potential buyer I have given up on the house I wanted to view because of them. Very disappointing.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
4/5
GoogleGood customer service
5/5
Googlelovely teem
5/5
GoogleVery good very friendly and helpful and professional
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
Tell us what you need and up to 3 trusted local agents will be in touch.
