Trusted Agent profile · Lancashire
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSwinton
Sold our house with Keenans really helpful in keeping us up to date and getting the sort of buyers we were looking for. Kayleigh from the Swinton branch has been fantastic! She is really trying to find us a new property and checking on our progress and keeping our buyer up to date. She really is a credit to the team!
Thank you for your kind words Claudia - much appreciated
1/5
TrustpilotAwful company- avoid like the plague
Awful company- avoid like the plague. I have had the unfortunate experience of letting and then putting my hose up for sale with Keenans. On the letting side they were constantly pestering- such and such work needs doing when it didn't. Just an excuse to send their own workmen out and charge a fortune. On the selling side - not clue. They just do not respond to messages and completely lax in attitude. I wouldn't give them one star but then I couldn't leave a review. Just terrible.
1/5
GoogleRating only, no written review.
1/5
TrustpilotAbsolute rubbish estate agents who…
Absolute rubbish estate agents who don’t checkout buys so a house sale and chain can fall apart on moving day - Avoid at all costS
1/5
TrustpilotShocking,unprofessional service!
My whole experience with Keenans Blackburn was shocking! I was in the process of buying a property and at the start they couldn't do enough for me. Once the offer was in they never returned calls or emails. When I did speak to them they were rude and unprofessional and wouldn't even allow me a second viewing for weeks after I had made the offer. Then Lauren tried bullying me into exchanging contract before survey in and lied and said it may go to sellers family member (solicitor said there was no family member). Then the builders survey came back and the property needed a new roof,chimney and full of damp and Keenans told me to ignore the surveyor! I told them to shove the sale and I have walked away and dodged a bullet!
1/5
TrustpilotWhat a waste of time
What a waste of time. I sent 3 emails asking them to value a property for our family after a bereavement. I dis not recieve anything back. Failed at the first hurdle. Every other estate responded within 24 hours
1/5
TrustpilotI called Blackburn branch to make a…
I called Blackburn branch to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move.So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans inIf i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?!When asked for his name he pretends the line is breaking up and that he cannot hear me.NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING!I’ve heard negative feedback from sellers however this poor service i have witnessed myself.Unlucky Jonathan is unaware the call was recorded when he starts getting rude!I will be making a formal complaint!Avoid Keenans!
4/5
GoogleAlthough we were just buying a property and not selling we found Keenans very professional and informative keeping us updated on all aspects of the sale. I would like to mention Lewis who was extremely helpful he called every week with a progress report and coordinated with the vendors and solicitors. I would definitely recommend KeenansPositiveResponsiveness, Professionalism
5/5
GoogleWe just completed a purchase with Keenan's and the whole experience with this branch was great throughout. Helena was an absolute miracle worker, like many others we were trying to complete while the stamp duty holiday was still in effect, she pulled out all the stops and dealt with our many random (and probably stupid) questions with good grace and efficiency. she was the glue between us and the solicitors, and we made it with 2 weeks to spare. Brilliant job, would recommend in a heartbeat!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service from JohnyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad the pleasure of speaking with Johny about properties in the area, really positive and friendly guy who went above and beyond with helping me and answering questions :) thank you!PositiveProfessionalism
5/5
GoogleFabulous communication. Lauren was proffesional, organised and lovely with our 9 year old! Would definitely recommend Keenans. SaraPositiveProfessionalism
5/5
GoogleWe wish to thank all the team at keenan's for all their helping selling our home,Lauren Southworth has been hugely helping us throughout this transition ,so a big thank you Lauren and the whole team Gill and fredPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had the pleasure of dealing with Robert Houghton at Keenans Estate agents in Accrington. He was so lovely and helpful, he went above and beyond for us to find the perfect home. Very responsive and professional throughout our contact. If you deal with Keenans ask for him!PositiveResponsiveness, Professionalism
5/5
GoogleAlthough I am not currently selling my property with Keenans, before I accepted an offer I had called them to make enquiries about switching to them. I spoke to Jonathan who was so helpful and gave me all the advice I needed. Jonathan calls me weekly to check on the progress of my sale even though it is with another Estate agent (who I have to constantly ring and email to get information) I have another house that will be going up for sale soon and I will definitely be using Keenans. Jonathan and the team are very friendly and professional so i am actually looking forward to selling the next house with them!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service provided by the whole team. Selling my house through them was easy, smooth and quick as they make a real effort to market their properties. This is the second time I used them, both sales were excellent and quick. Following on from an agreed sale I was kept fully upto date with the progress regularly, I never needed to chase Keenans, unlike other estate agents involved in my chain. Particular thanks to Sophie who demonstrated brilliant customer service but also had time to listen, especially as moving home can be stressful without throwing covid-19 into the mix. She made the situation a lot less stressful. Thanks to the whole Keenans team, both Blackburn and Accrington branches. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotThis agency made up stories to me from…
This agency made up stories to me from start to finish. I have logged calls and times and they cannot match their times to my calls.Their stories change from one day to another.Too big to be of any use.They don't reply to emails, they don't reply to calls and sadly are so transparent, even to a 23 year old.
5/5
TrustpilotKieran at the Burnley branch is polite
Kieran at the Burnley branch is polite, professional, he provides me with a weekly update on the sale of my property, he has exceeded my expectations. Kieran has made (what normally would be) a stressful situation, a step by step calm process. Thanks for all that you're doing. Highly recommended.
5/5
TrustpilotA very positive experience of selling our home
We have recently sold our home of 44 years with Keenan’s. It had previously been marketed by another Agent with no sale. From the first visit Sam inspired confidence in the possibility of a sale and suggested it was marketed at a higher price than previously. Throughout the whole process we were very impressed by Sam , Abbey and the team at Chorley. We loved the promotional ‘walk through’ video and then we waited for the phone to ring....and ring it did. In the first two weeks we had seven viewings and three families who wanted to purchase the property. We were offered the full asking price by a lovely family looking for a new home - and cash buyers. Once the sale was agreed we were contacted weekly by the office and at every stage the staff were always there for us at the end of the phone. We could not have asked for more from our estate agent. If you are thinking of selling or buying a home look no further. Keenan’s is the agent to go for!
1/5
TrustpilotDeplorable.
Deplorable.UnreliableSelf centredUncaringMultiple Failed promisesI could go on!
5/5
TrustpilotEfficient, organised and professional
I can see there some negative review on here, but I have nothing but praise for Keenans. From start to finish they have been brilliant. Paul from the Rochdale branch kept us informed all the way through to our sale. Ken who oversaw the viewings and Liam at the Accrington branch who consulted with us until completion. They have been efficient, organised and professional throughout. I would not hesitate to recommend. Thank you Kennans!! You made our sale so stress free. 😊
1/5
YellBad experience
Very bad service, Alex came out to view and value the property - -everything went well in the meeting and he said he will call me back that afternoon with a final valuation. a week later not heard anything. a lady rang up 3 days after the meeting asked how everything went i told her that he was supposed to call me back but has not and she said she will drop him a message and ask him to contact me asap. still heard nothing. First impression is last impression - will definitely not be using Keenans to sell my home. Do not recommend!!
1/5
TrustpilotUnauthorized entering of home
Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’
1/5
TrustpilotI had to put 1 star on to be able to…
I had to put 1 star on to be able to write this review but it doesn’t deserve any. We recently pulled out of a purchase of a house with Keenans Swinton branch as the customer service from Aimee was absolutely terrible, we wasn’t allowed a second viewing to show the children until we had our survey done and when we tried to explain she told my partner “to cut to the chase’, when my partner told her how rude she was and that her customer skills was terrible she said that she’s done her job and that was to sell a house. Well I’m sorry but Aimee is the reason we pulled out of the sale, they are not having our custom. Stay clear.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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