Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
One of the worst estate agency experiences I have ever had!!! I purchased a property through keenans and from the minute I offered until completion was a complete nightmare! I wasnt given chance to increase my offer told my offer had been put forward to the owner which it wasnt. If i hadnt of knocked on and negotiated the offer myself then the owner would have been non the wiser. I would avoid at all costs. I was constantly lied too by Cree in their sales progression department found her rude and abrupt and the lack of communication was appallin. AVOID AT ALL COSTS - BELIEVE THEY CHARGE A LOT TOOI have tried to reply direct - Cree has already called me for further feedback following my review - I have made it clear where the issues lay and cannot be more clearer. I understand that it’s a very busy period for estate agents but felt like I had to do a lot of the chasing, I was constantly given conflicting information. By all means if you wish to discuss anything further please do let me know.
Jack · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Jack we are sorry to hear that you were unhappy with your recent experience - as we have no record of your grievances we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
★★★★★ 5/5
TrustpilotReally impressed with Chloe Mcloughlin
Really impressed with Chloe Mcloughlin. Although we’re still in the sales process, we feel confident that our sale will conclude satisfactorily. She is pleasant, knowledgeable and always attentive to enquiries and questions. The Swinton team are fab.
MR · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your lovely feeback Alan - we will be sure to pass this on to Chloe
★★★★★ 5/5
TrustpilotExcellent service really helpful thank…
Excellent service really helpful thank you to Simon Chloe Kayleigh and Faye
Mr · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Mr Green - much appreciated
★★★★★ 5/5
TrustpilotProfessional service from Simon and keenans
When Simon came round to value our house, he was not only professional, he was also very reassuring, he pointed out all the good selling points in our home, and advised how to highlight them, and he assured us they would take care of everything, from taking pictures, to arranging viewings, and showing possible buyers around, once the house was live on the website, and viewings were booked the house sold within 24 hours! And right up to the date of completion, keenans kept me up to date on all aspects of the sale, making the whole experience smooth and hassle free, I'd definitely recommend keenans to anyone wanting to sell their house, truly professional service
Tracy · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you Tracy for your kind words. Much appreciated
★★★★★ 4/5
TrustpilotSold house in 5 days
Sold house in 5 days, full asking price. Few glitches with online signing process but otherwise communication has been good.
Stephanie · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Stephanie - we note your feedback regarding the online signing process and will endeavour to improve on this going forward
★★★★★ 5/5
TrustpilotGreat team
I have been working with Keenans for a while. I have been dealing directly with Simon, Matt, George and Kayleigh. They are very efficient team, always up to date with sale progression and they understand client’s needs. Great team.
Martin · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Martin - we look forward to working with you again in the future
★★★★★ 5/5
TrustpilotKeenans - great, competitive service
We used Keenans to sell my late father’s house, and cannot recommend them enough. From the initial meeting with Simon Worthington, the valuer, through to the agents that handled all the correspondence, we felt supported and well advised.Communication was excellent, and we followed Simon’s advice from his initial assessment and the sale was quite painless.From what could’ve been a difficult and emotional time as we handled my father’s estate, we were helped and guided by Simon and the rest of the Keenans team.
Pete · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Pete
★★★★★ 5/5
TrustpilotKayleigh has been outstanding with us…
Kayleigh has been outstanding with us gone above and beyond to help us with any questions and always come back with fast answers ! Couldn’t recommend her enough very pleased Thanks ,Keyleigh
Luke · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Luke - Much appreciated
★★★★★ 5/5
TrustpilotAmazing service from Keenan’s always…
Amazing service from Keenan’s always helpful and friendly great team thank you 😃
Rebecca · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Rebecca - much appreciated
★★★★★ 5/5
TrustpilotKeenans are 5 stars
We sold our house with Keenans and they are a worth the 5 star review ! Simon we met first and gave the first impression of the company and it lasted with the full team until the day we moved
Tilly · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Tilly thank you for your kind words - much appreciated
★★★★★ 5/5
TrustpilotSimon from the Swinton office is the…
Simon from the Swinton office is the best estate agent I have encountered so far. Profesional, eager to help, always goes the extra mile and above all kind! Perfect employee, 10/10!
Joanne · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Joanne
★★★★★ 5/5
TrustpilotJust wanted to say how super efficient…
Just wanted to say how super efficient Kayleigh and Chloe are at dealing with enquiries and viewings. Nothing is too much trouble for them and I can't think of a single instance of when they didn't get back to you. Keep up the good work !
Chris · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Chris - much appreciated
★★★★★ 5/5
TrustpilotThe team at Swinton were excellent
The team at Swinton were excellent, smooth sale process and excellent in helping me find a suitable property. Would defintely recommend and use again
Mrs · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Mrs Cartwright - we wish you all the best in your new home
★★★★★ 5/5
TrustpilotJames Brooking and all the team
James Brooking and all the team at the Rawtenstall branch have been absolutely brilliant in helping us secure our dream house. Polite, friendly and pro-active in every way. He has given help and advice throughout what can be quite a stressful process and explained everything to us in great detail. If they couldn’t give us a answer there and then they would update us to say why and also a timescale of when they’ll be able too do so. If James wasn’t available everyone else in the office was able to update us as they all seemed to know what was going on. Communication is key in situations like this and this is where James has excelled. We’ve been that impressed with the service that we’ve decided to rent our property through Keenans as well. Keep up the good work, your a credit to your organisation. Wish other agents were as good. Andy Taylor and Family
Andy · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Andy we are glad to hear you have secured your dream home ! We look forward to continuning to work with you going forward
★★★★★ 5/5
TrustpilotThank you!
I sold my house through Keenan’s in Clitheroe and received excellent service from start to finish. Sam, the valuer, was great to deal with and was efficient and helpful. The whole process was made to be very easy throughout and I wouldn’t hesitate to use them again.
Ann · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Ann
★★★★★ 5/5
TrustpilotExcellent estate agents
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
David · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words David - much appreciated
★★★★★ 5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Andrea thank you for your lovely feedback regarding our Accrington team.
★★★★★ 5/5
TrustpilotSam at Rawtenstall
What excellent service we received from Sam at Rawtenstall. Professional, polite and made things extremely easy
John · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Much appreciated John
★★★★★ 5/5
TrustpilotKeenan’s
Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.
James · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words James - we would be delighted to assist with any future requirements
★★★★★ 5/5
TrustpilotGreat friendly service!
I recently bought a property from Keenans with Kayleigh being my point of contact there. From start to finish she provided excellent customer care, she was very friendly and constantly kept me up to date with progress, credit where credit is due.
Dave · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Dave
★★★★★ 5/5
TrustpilotFive Star Estate Agents!
Efficient, organised and a professional Estate Agents!There are some negative reviews on here, but I have nothing but praise for Keenans Estate Agents especially Simon from the Swinton branch. From start to finish Simon from Swinton has been absolutely fabulous! He is efficient, organised and very professional throughout. I would not hesitate to recommend Keenan’s or Simon! Thank you Simon and Keenan’s!! Our sale was so stress free from start to finish! ⭐️⭐️⭐️⭐️⭐️
Mark · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Mark
★★★★★ 5/5
TrustpilotThank you Kayleigh!
We sold our house through Keenans and cannot thank Kayleigh from the Swinton branch enough. She has been on everyone's cause in order to ease the stress of moving house. She is consistently on the case and manages to get updates from all parties. She has listened to my meltdowns and celebrated the positives with us. She is always reachable and has such a kind and caring nature. We cannot thank you enough for your dedication and hard work to get the sale ready in record time!
Emily · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Emily - much appreciated
★★★★★ 5/5
TrustpilotAbsolutely fantastic company
Absolutely fantastic company. Emma was like My personal PA and kept us informed about everything and in my opinion went above and beyond. Recommend to anyone wanting to sell there property with this estate agents. Thanks again guys and keep up great work .
Dave · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Dave - much appreciated
★★★★★ 5/5
TrustpilotWe feel very lucky to have had Simon…
We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.
Emily · 9 November 2021 · Keenans Estate Agents Blackburn
Agent replied · 20 January 2024
Thank you for your kind words Emily - Much appreciated
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