Trusted Agent profile · Lancashire
★★★★★
1,052 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,052 reviews on three platforms, rated 4.2 out of 5 overall.
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLovely friendly estate agents
We first met Simon who valued our propertyHe was really enthusiastic and we were confident he would get us the price he valued it at. We were assigned Abi. She is really nice, a great communicator and has kept us up to date with what’s happening Although we haven’t sold our property as yet, I’m quietly confident we have picked the best estate agent Fingers crossed for an impending sale
1/5
TrustpilotLack of honesty and integrity
My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.
Sam Thank you for taking the team to leave a review, however it is a shame we cannot identify you from your review as we would be keen to discuss your comments further. All of our fees ( including VAT) are clearly stated on all of our fee schedules/ paperwork/ marketing material. That aside a suggested marketing price and an achieved price are two very different things but statistically, compared to regional averages time and time again we have been independently recognised as achieving higher prices for our customers- it’s a shame here that didn’t give us the opportunity to show you what price we are able to achieve for you! We wish you the best with your future move
5/5
GoogleBuying a new home can be stressful, exhausting and head scratching but with keiron and co on hand it’s was quite the contrary . The whole process from start to finish was done with complete professionalism, very diligent with the level of communication second to none. Me and my wife can say it has been a pleasure. Thanks again
5/5
GoogleGreat end to end service, the team took away all the stresses of selling a house. Thank you. I would recommend anyone selling a house to use Keenans.
1/5
Googlepoor service by keenans. When i attempted to do a deal on a house, I went back and forth and I asked what would their final offer be on the house, and I was told I would get a call back. After about a week of nothing I called them for a update to learn it's already under offer! They went behind my back and done a deal with someone else whilst I was in negotiations with them. I was a serious buyer with solicitors ready to be instructed and a mip in place too As for selling a house, their rates are too high and good luck getting a response from them. Not worth the headache
5/5
TrustpilotVery professional and knowledgeable…
Very professional and knowledgeable would highly recommend
5/5
Googleexcellent service so far, I am not at the completion stage yet but so far all good
5/5
GoogleStaff have been very helpful and efficient at every stage of the sale process. I'm very happy with the support I've received.
5/5
GoogleAlicja from the Accrington office helped us with the purchase of our new home. she always kept in touch and was very kind enough to go back to our seller about some questions after the sale aswell, she is a credit to the company and was always friendly and efficient, thank you and take care.
5/5
GoogleThe Accrington Branch of Keenans Estate Agents have been absolutley fantastic. Arranging viewings around ourselves, there to answer questions if needed. Jess especially was amazing, nothing was too much trouble. Happy to help, very professional. Thank you
5/5
GoogleElla helped me with my house purchase. She was fab and kept in touch with updates all through the process.
5/5
GoogleKeenans were great during our house move, in particular Kieran who gave us lots of helpful advice to get the process started when we found our dream home.
5/5
GoogleRecently Purchased a house with Keenans. Jess looked after us and she was amazing. Quick replies to emails and calls and really good communication. Thanks so much Jess can’t recommend her enough!
5/5
GoogleI have found Keenans to be a wonderful support whilst buying my new house. Kieran has been invaluable, providing advice and support through the process. All viewings have been arranged quickly and every agent I have met has been wonderful.
3/5
GoogleBest thing about Keenan's was Alicja who was 5 stars. She was brilliant at chasing our chain (16 houses), always attentive to our stress and able to provide perspective. However, Keenan's is over priced for what they deliver, hence 3 stars.
1/5
TrustpilotI would avoid even getting them to value your home
Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.
5/5
TrustpilotI can’t recommend Keenan’s enough
I can’t recommend Keenan’s enough. All the steam members go above and beyond.. my original buyer pulled out at the last hour and they really made the effort to find a buyer very quickly. Archie, Lawrence and Ella are the contact I deal with. All of them exceed professionalism. Thanks guys. Clare x
5/5
GoogleSold my property through keenans recently. kieron has been brilliant, he has kept us informed from start to finish. Would defenatly recommend keenans.
Thanks Faye for your positive feedback we’re glad to hear your sale went smoothly. Should you need any further assistance please don’t hesitate to give Kieron a call
5/5
GoogleAbsolute 5 star service given by Abigail. I was kept informed throughout the purchase process, treated with empathy and utmost professionalism. Highly recommended and thank you again.
5/5
GoogleThese guys know exactly what to do, Good family values to get the job done. Professional service throughout the process. Always feel looked after.
5/5
Trustpilot5 STAR service
Super professional with step by step support by excellent trained staff, excellent communication and always ready to go extra mile I would definitely recommend to anyone, the service is far beyond the rest of local agents
5/5
GoogleKieran kept us very up to date with the progress of our purchase and chased things up well. Very good service, which we had confidence in. Thanks.
5/5
TrustpilotMrs Kerr
I would not hesitate in using Keenans to sell any property.Nikki has been more then helpful and has provided an excellent service .The team have all acted professionally and efficiently and they have been, a pleasure to deal with nothing is to much trouble .
5/5
GoogleKeenans worked hard to present the property and we sold quickly in a difficult market. Following the sale, our link, Kiran was fantastic - kept everything moving and the communication was excellent. Really impressed with the service and highly recommend Keenans
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackburn has the most, with 953 reviews rated 4.2 out of 5, followed by Clitheroe with 600.
