Trusted Agent profile
★★★★★
472 reviews across 2 offices and 3 platforms
Jukes Estate Agents has two offices, in London and Harlow. Together they have 472 reviews on three platforms, rated 4.8 out of 5 overall.
467
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
4
Reviews on Trustpilot
All 2 offices
Jukes Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePaula and Aslan have been a pleasure to deal with through our home buying process. Paula in particular has been very responsive and proactive, pushing things along to make sure the process ran as smoothly as possible. Both very friendly too! Would recommend.
5/5
GoogleI'm in the process of buying a house and Paula has been a huge help... always available and efficient.
5/5
GoogleWorking with Paula was an absolute pleasure from start to finish. We had a very specific vision for selling our property. She kept us informed at every stage of the process, providing regular updates on viewings, feedback from potential buyers, and market trends. Thanks to the hard work and strategic approach, our house sold quickly and for a price we were very happy with. We couldn't have asked for a smoother or more successful selling experience. I would highly recommend Paula to anyone looking to sell their property.
5/5
GooglePaula helped me purchase my first home, a flat in Selhurst and she was dedicated and guided me through the process. When it came to selling my flat, Paula was the first person I called. As always with sales, we had a rocky road (3 buyers!) but Paula was calm, professional and always dedicated to ensuring my flat sold for the right price. I live outside of London now, but I would always go back to Paula if I were to buy/sell again. THANK YOU!
5/5
GoogleJukes and Co have always gone above and beyond in their care to their clients and customers in my experience with them as both a buyer and a client. Thank you Neha for your patience, professionalism and kindness.
Thank you so much for your glowing review! We're delighted to hear how impressed you were with Janice's professionalism, local expertise, and personal care - We'll be sure to pass on the kind words! Finding the right tenant quickly while ensuring everything runs smoothly is exactly what we strive for. Your recommendation means the world to us, and we're so pleased we could provide the service you were looking for.
5/5
GoogleReally good staff who respond very quickly and sort issues out speedily. Also very charming people!
5/5
GoogleAslan you are amazing and very good reception nice and friendly. Thank you very much for all the help and assistance and I will like to do more business with you guys in the future. Neha too thank you for your help very good team.
5/5
GoogleI cannot recommend Paula French highly enough. Paula is Jukes jewel in the crown! I'm sure Paula is the leading light that her fellow colleagues would be wise to aspire to. Thank you Paula for you continued dedication and tenacity over the years that you've supported us.
5/5
GooglePaula at Jukes is absolutely brilliant! She helped us sell our property recently and I can’t recommend her highly enough. She’s full of energy, totally on the ball, and just has that perfect mix of professionalism and warmth that puts you instantly at ease. What really stood out was her drive and enthusiasm, nothing was ever too much trouble, and she kept everything moving forward with a really positive attitude. She’s also a great negotiator, calm, and always thinking a few steps ahead. She came up with really sensible, workable options whenever any challenges cropped up, which made the whole process feel much smoother than I expected.👏👏 She actually sold my sister’s property about 15 years ago too, so she’s definitely an experienced hand, and clearly still just as sharp and motivated now as she was back then! If you’re thinking of buying or selling and want someone you can truly rely on, Paula’s the one. 👍👍 Thank you again, Paula!
5/5
GoogleI’ve been using Jukes since 2018, and they are ultimate professionals. As an intimate local team, they know the market extremely well, looking after your property and tenants with the utmost care and respect.
1/5
TrustpilotI’m very disappointed with the service…
I’m very disappointed with the service I received from Jukes Estate Agents. On their website, they clearly state that they take the deposit from the buyer, but in my case, they took it from me, the seller, which was both misleading and unacceptable. They also sent random people to view the property, many of whom clearly had no serious intention of buying. This included property investors offering very low prices, even though I had specifically told them I did not want investors or time-wasters viewing the property. My instructions were ignored. Communication was poor throughout. As the seller, I was rarely updated, and they never provided any proper information about who was coming to view the property. I was left completely in the dark. Worst of all, it took them over 6 months to sell the property, and at a lower price than they initially told me it would sell for. Overall, the experience was unprofessional and frustrating. I would not recommend Jukes to anyone looking for a trustworthy and transparent estate agent.
5/5
GoogleFrom the moment I met Paula, I knew she was the person I wanted to sell my house. She put me at ease, is very knowledgeable. Her easy approachable manner has made this stressful experience a positive one. Paula has not stopped working to get this deal over the line. She is an absolute asset to the Jukes&Co team!
1/5
TrustpilotMisleading, manipulative tactics, avoid this agency
I strongly warn anyone thinking of using Jukes & Co Estate Agents. My experience with them was shocking and deeply stressful. From the beginning, their communication was almost non-existent. My property listing was inaccurate and poorly presented. Without telling me, they removed my main photo and later claimed they "rotate pictures," something I never agreed to. It took them about a month, and several emails from me, to fix basic listing errors. But the real nightmare began when I gave my formal notice to leave. Instead of accepting it properly, they started aggressively pushing a completely false "21-day post-contract" clause, insisting I was still tied in. This clause does not exist anywhere in the signed agreement. They even claimed it had been "checked by a solicitor," which in my opinion was a deliberate intimidation tactic to make me believe I had no choice but to stay. They ignored clear contract terms (which state a 16-week period with 4 weeks' notice) and tried to force me to comply with this imaginary clause. The pressure and repeated misleading emails made me question my own sanity at times. I was left with no choice but to open a formal complaint with the Property Ombudsman and escalate to their CEO. After investigation, it was confirmed in writing that they had breached the contract. This behaviour was not just unprofessional, it was manipulative and completely unacceptable. I would urge anyone considering Jukes & Co to read every line of your agreement carefully and to be ready for potential misrepresentation and intimidation tactics. Based on my experience, I absolutely do not recommend them and would suggest looking elsewhere.
5/5
GoogleI had a wonderful experience with Jukes & Co! The whole team was incredibly helpful, friendly, and supportive throughout my property search. From start to finish, they were patient, professional, and always willing to go the extra mile to make sure I was comfortable and informed. They helped me find the home I’m now living in, and I couldn’t be more grateful. The entire process was smooth and stress-free, thanks to their expertise and commitment. A special thank you to my amazing agent Aisha, who was not only knowledgeable but also kind, understanding, and truly a joy to work with. She made everything feel easy and exciting. I really appreciate her support and guidance. Thank you Jukes & Co for making this journey such a positive one!, Fanny Turkson
5/5
GoogleWe had a wonder experience using Dukes & Co. Paula was incredible from the start. The process was super quick and efficient all thanks to Paula.
5/5
GoogleJukes were great dealing with both my purchase and sale, I have also used them for my previous purchase and hope to use them in future too. Paula especially went above and beyond in helping us throughout the process so we can't thank her enough.
5/5
GoogleThank you Lee and Geoff for selling my house so quickly and for such a good price. I will tell everyone I know that they should use you if they sell.
Thank you Jayde It was our pleasure and you were a model Vendor Good luck in your new home Regards Geoff and Lee
5/5
GoogleI would recommend Jukes Estate Agents to anyone selling their property. They sold mine in just two weeks and got me £5,000 above the price I was willing to accept.
Thank you Steve. These reviews are very important to us. We were so pleased when you instructed us and we were thrilled to have achieved more than the asking price. Kind regards Geoff and Lee
5/5
GoogleSarah was very helpful. Helped to find our new property with themselves and answered all questions well. Will use again in future
5/5
GoogleVery impressed and happy with the level of service I received from this Estate Agent. My flat was put up on the market extremely quick and any queries I had were answered immediately. A big thank you to Lee and your team for the regular updates throughout the process. I would highly recommend them.
Hello Sam Thank you so much for your 5 star review. Not only do we love getting them, they are indeed very important to us. We wish you well in your new home and please remember that we are always here if you need any advice or help with anything property related. Regards Lee & Geoff
5/5
GoogleSuch a great company to deal with. Been great from start to finish. Would highly recommend!
5/5
GoogleVery excellent and professional advice and good working ethics. So much pleased with their service that Sarah offered me at Jukes and Co. Sarah is such a goal getter and customer oriented who prioritise her customers needs in the framework of organisational policies, rules and ethics.
5/5
GoogleLee and Geoff made the process of buying me and my partners first home very smooth, I will highly recommend there services.
Hello Michelle. Thank you so much for the lovely review. It means a lot to us and you were both model buyers. We wish you well in your new first home and always remember we are here if you need any help etc. Regards Geoff and Lee
5/5
GoogleWe recently sold our house with Jukes and I can honestly say both Lee and Geoff are by far the nicest and most down to earth estate agents I've ever come across. They were transparent with us throughout the entire process and definitely gave us the reassurance we needed when our first buyer pulled out. They were able to quickly secure another buyer for us and made sure it all went through smoothly. Thanks again Lee and Geoff, we wouldn't have been able to move to our dream home without your help. I will forever recommend you to any of my friends who are planning to sell their home.
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The Trusted Agent 2026 results for Jukes Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jukes Estate Agents and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025Source: The British Property Awards winners lists, as published, linked by year.
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London has the most, with 273 reviews rated 4.6 out of 5, followed by Harlow with 199.
Yes. In The Trusted Agent 2026 awards, Harlow won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards.
