Jordan and Halstead reviews in Wilmslow, Middlewich and Chester

★★★★★ 1/5

Trustpilot

If i could give no stars then I would.

PalmtreeKate · 19 September 2026 · Jordan and Halstead Chester

★★★★★ 1/5

Trustpilot

I recently moved out of an apartment…

I recently moved out of an apartment there trying there best not to give me my deposit back or money from electric meter that goes to landlord .best thing about it is there trying to bill me for state flat was in when i moved in .in october last year .very incompetent at dealing with things after you move out .its like they have no intention of giving you your money back im owed over £900 its been going on over a month now i will never let a property from these again .disgusting property management 👎👎👎👎👎

Chris · 9 July 2026 · Jordan and Halstead Middlewich

★★★★★ 5/5

Trustpilot

Couldn’t recommend the service from the…

Couldn’t recommend the service from the entire team at Jordan and Halstead enough, especially Sara who has been amazing. Great communication every time. If I’ve ever needed anything she has been straight back to me. Really helpful.

Andrew · 12 June 2026 · Jordan and Halstead Middlewich

★★★★★ 1/5

Trustpilot

Serious Management Shortcomings, Landlord Beware

My mother has been a landlord using Jordan & Halstead for several years, and her experience over the last tenancy was extremely disappointing. Communication from the agency was poor and often delayed, which created unnecessary stress and confusion. Requests that should have been actioned promptly, such as serving notice and following up on tenant issues, were repeatedly mishandled, requiring my mother and family members to intervene personally. Despite these challenges, the company eventually acknowledged their errors, issued apologies, and refunded management fees. However, the process highlighted serious shortcomings in their property management, including inconsistent documentation, lack of proper escalation, and insufficient oversight of tenancy issues. While internal changes have reportedly been implemented, this experience demonstrates that landlords may need to be proactive and persistent to ensure their property and interests are properly managed. We hope Jordan & Halstead improve their service for future landlords, as the standard during this tenancy fell far below what one would reasonably expect.

Adam · 1 April 2026 · Jordan and Halstead Chester

★★★★★ 5/5

Trustpilot

I found J &H Chester branch very…

I found J &H Chester branch very professional and prompt throughout the whole selling process. Berri in particular was amazing with her comms and negotiation technique. Would highly recommend

Paul · 12 March 2026 · Jordan and Halstead Chester

★★★★★ 5/5

Google

We couldn’t have asked for a better experience selling our home. From start to finish, Rita went absolutely above and beyond to get everything over the line. Her communication, professionalism, and genuine care made the whole process so much smoother than we ever expected. Rita was always one step ahead, chasing things up, keeping us updated, and doing everything possible to make sure the sale went through. She’s honestly the most amazing person to deal with, and we can’t thank her enough for all her hard work and dedication. If you’re thinking about selling, we couldn’t recommend Rita and the team highly enough. She’s a true credit to the profession!

Tierney · 26 November 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

Wonderful service from a delightful team. Anthony and his colleagues sold our Wilmslow home quickly and efficiently, and most importantly kept us very well informed all along the way. Special thanks for going to the trouble of taking extra photographs, and the super video, as undoubtedly these helped our property stand out and look its best. Our personal opinion is going the extra mile with the camera work, lovely people skills with us and the buyers, plus a wonderful attitude of ‘nothing is too much trouble’ differentiated this agent from the competition. They have a very lovely way of doing things. Many many thanks indeed S&K

Steve · 16 October 2025 · Jordan and Halstead Wilmslow

★★★★★ 1/5

Trustpilot

Avoid At All Costs!

I would give zero stars if I could! I have dealt with many estate agents but I can honestly say my experience as a landlord with Jordan & Halstead was by far the worst of my entire life. The first two years were okay but then the person managing my property left, at the same time as I was getting new tenants, and from thereon in it was a nightmare. A property rental manager who would tell me she was very experienced, who was extremely difficult to contact, and acted as if the house belonged to her, not me! When the house was let at the start of this tenancy it had been freshly decorated and all appliances were in full working order including the boiler and the garden was well tended to. What was returned to me was a house with visual evidence of damp in every room, holes drilled into walls, a broken hob, a central heating boiler that wasn't working and an unrecognisable garden. The garden aside, which you could not avoid seeing, nothing else had been reported to me. Even the said property manager herself said it was unrecognisable and looked like a completely different house to the one that had been let out! As a rental property manager, I think it's reasonable to expect that person (especially when they have repeatedly told you they have years of experience) to understand how the Tenants Deposit Scheme (TDS) works, this person didn't. Due to the extent of the damage to my property, I asked to be involved in the submission process to the TDS I was told that wasn't possible, when I asked why I was told it's just the way it is, and I shouldn't get involved as it may affect my case, which wasn't correct, the property manager just wasn't aware of how the process works. Eventually I did contact the TDS and was advised what I had been told was complete nonsense, but by then it was too late for my claim. Consequently, I lost a lot of money because of her inability to submit the claim correctly and her lack of knowledge. When I complained about the service I had received and the damage to my property Jordan & Halstead refused to accept any responsibility for what had happened. My advice is to avoid at all costs. Personally I wouldn't trust them to put my bins out!

Karen · 21 September 2025 · Jordan and Halstead Wilmslow

★★★★★ 1/5

Trustpilot

Jordan and halstead Worst Organization I have were seen

Worst Organization I have were seen. Since last 1year their was a change in the Maintenance department, which is been handled by "wgestateagents" they never pick your calls and if you raise a ticket No response at all for months together. When you raise a ticket not even an acknowledgment that you have raised a ticket very worst management. Try to avoid this company else you will entering into hell lot of issues with them.

Ravi · 16 July 2025 · Jordan and Halstead Chester

★★★★★ 5/5

Google

Phenomenal service from start to finish. I instructed Jordan and Halstead Middlewich to sell my home. As someone who had never sold a property before they supported me each step of the way, made everything easy to understand and kept me updated on feedback from viewings. Once I had accepted an offer on my home Layla kept each party up to date, ensured any bumps we had down the line were addressed and resolved. Even when we had delays on our onward purchase she was fantastic and keeping everyone in the loop. I honestly couldn’t recommend Jordan and Halstead anymore. Layla is amazing and an asset to the business.

Vikkie · 1 July 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Google

The girls at Middlewich were pleasant, attentive, informative, and very helpful. They helped us out a lot during, and after we sold our property, and also helped us out with our onward purchase to the Isle of Man. They themselves were worth 5 stars Well done 👍❤️. Mike and Julie

Michael · 26 June 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Google

Highly recommend this Estate Agents based in the heart of Middlewich town centre. Throughout the sale of our little cottage opposite the canal, all the fantastic staff at this branch were extremely helpful in handling all aspects of the sale, between myself and all the parties involved, the communication was amazing.

Graham · 13 June 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Google

Had an amazing experience with J&H for buying our first home. Everyone at the office were so helpful and patient with us.

Josh · 11 June 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Trustpilot

We used Jordan & Halstead Frodsham Fantastic

We used Jordan & Halstead, Frodsham to sell our property. Cannot fault the whole experience. We sold in a great time scale for a price we were happy with. Perfect. The team, led by Christie are unbelievably good. Great communication, clear, friendly and efficient. Lewis deserves a mention for his incredible communication skills. Great to have him on our side. Faultless. If you choose the Frodsham team uou will be in safe hands. An enjoyable experience.

Cecilia · 19 May 2025 · Jordan and Halstead Chester

★★★★★ 5/5

Google

I have had such a great experience with Jordan & Halstead when purchasing my property. Such a friendly team and they have gone above and beyond to keep me informed and help every step of the way. Layla has been amazing and everyone of the team have been a pleasure to deal with. Thank you so much. 😊 …

Dean · 16 May 2025 · Jordan and Halstead Middlewich

★★★★★ 1/5

Trustpilot

Not very transparent

Not very transparent. You raise a concern - and no one can provide you with a manager contact and no one gets back and when one does , does not follow it through or provide an update. They do not like putting anything in writing. Customer service is poor even breaching element of GDPR and if you are a tenant threaten you with homelessness and talked over by the member of the team that threatened you in the first place. Even though there is lack of engagement and communication on their part there is no one to escalate and they still will not provide the directors email. Really appalling service. Just causing unnecessary distress and upset.

Vicky · 25 April 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Google

We bought a home through Jordan & Halstead and were very happy with the way Rita, the sales agent managed the process. She was knowledgeable, replied to any queries in a timely fashion and was a pleasure to work with. I would recommend buying a home through them and if get to work with Rita you will be very lucky.

Venessa · 16 April 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

We recently sold our property via Anthony Rowbotham at JH and were very pleased with the service and support offered Anthony & Senga. A big thank you

Gemma · 16 April 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

Sold a few houses now through Anthony R and he has been fantastic throughout each sale. Cannot recommend highly enough. Thanks to everyone at JH.

Per4mance · 16 April 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

I was selling a house in Wilmslow from overseas. The first buyer backed out and Anthony Leach was extremely professional and helpful to do everything to get us another buyer and also to coax the deal to completion as quickly as possible. The rest of the team was also great. I would definitely use them again if I was selling.

A · 16 April 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

I rented with the company through a lovely woman named Alexandra. She was so kind and helpful and made the process as smooth as possible and I couldn’t be more thankful

Megan · 14 April 2025 · Jordan and Halstead Wilmslow

★★★★★ 5/5

Google

We bought our new home through Jordan and Halstead. The ladies in the office are all lovely to talk to but I mainly dealt with Emma. I have had regular updates, reassurance and just nice conversations all the way through. The one time I was a little worried, I knew Emma had things in hand and she sorted it prior to going on leave. I would certainly recommend using J&H as well as the solicitor they recommended to us. Everything on our side was smooth sailing because of J&H and the solicitor being so on top of things. Way less stressful an experience than expected. I will certainly use them to sell when we want to move. Great staff and great service! If only everyone was as nice to deal with and helpful. Thank you ladies.

Laura · 12 April 2025 · Jordan and Halstead Middlewich

★★★★★ 5/5

Trustpilot

Excellent Service

I have just purchased a property through Jordan and Halstead and was assisted by Layla. From start to finish of the entire process she offered a friendly and professional service. So much so that this is what made me decide to now place my property with them to find a tenant and full management service. First class service from start to finish and I would not hesitate to recommend them.

Amanda · 1 April 2025 · Jordan and Halstead Chester

★★★★★ 5/5

Google

I’ve been using Anthony Leach to buy and sell property for almost 20 years, always a sensible voice who understands the market. Looking forward to doing more business in future.

Sam · 30 March 2025 · Jordan and Halstead Wilmslow