1/5
GoogleRubbish. Always issues with phone lines - busy, not working etc. Do not phone back when promised. A nightmare to try and get a hold of. Very poor.
Trusted Agent profile
Jones Lang Lasalle reviews in Manchester, Edinburgh, Glasgow and 2 more
★★★★★
71 reviews across 5 offices and 2 platforms
Jones Lang Lasalle has five offices, in Manchester, Edinburgh, Glasgow, Cardiff and Birmingham. Together they have 71 reviews on two platforms, rated 3.3 out of 5 overall.
49
Reviews on Google
All 5 offices
22
Reviews on Trustpilot
Business-wide
Our offices
Jones Lang Lasalle's five offices, most reviewed first. Each has its own page.
- Jones Lang Lasalle Manchester1 Oxford Street, M1 4PB48 reviews · 26 on Google (3.2)2 in the last 90 days
- Jones Lang Lasalle Edinburgh7 Exchange Crescent, Conference Square, EH3 8LL32 reviews · 10 on Google (3.8)2 in the last 90 days
- Jones Lang Lasalle Glasgow103 Waterloo Street, G2 7BW29 reviews · 7 on Google (3.6)3 in the last 90 days
- Jones Lang Lasalle CardiffCallaghan Square, CF10 5BT28 reviews · 6 on Google (4.3)2 in the last 90 days
- Jones Lang Lasalle Birmingham45 Church Street, B3 2RT22 reviews · 0 on Google2 in the last 90 days
Latest reviews from every Jones Lang Lasalle office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotExcellent experience
Was a tenant six years with them in Stratford. Had a lovely experience. Suth was our property manager and he’s the best! Always looked out for us and made us feel at home :) highly recommend Suth!
1/5
TrustpilotZero Security
Extremely disappointed with JLL CAFM’s attitude. They act as facility managers of Tandem Centre (SW19 2TY), but when actual support is needed regarding CCTV footage for a theft that happened right beneath their cameras, they prove to be completely helpless. Refusing to help is appalling customer care. Don't rely on their presence or cameras for any real security. To make matters worse, their internal handling of the situation is incredibly unprofessional - during communications with the member of the public, they even managed to accidentally leak personally identifiable information (names and details) of their staff and even staff of their third-party contractors. Unprofessional, helpless, and a clear disregard for basic data privacy. Due to this breach, we are now preparing a formal report to the Information Commissioner's Office (ICO).
1/5
GooglePoor response from this company
1/5
TrustpilotThey are terrible agent
They are terrible agent. They charge you v high fees and all the repair is doubled or tripled. And they didn't handle things well , no close follow up. I end up doing everything myself.
1/5
TrustpilotRacist company from the US. Please steer clear!
This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.
1/5
TrustpilotPoor handling of a disproportionate private parking issue
I dealt with JLL regarding a UKPC parking charge issued at The Broadwalk Centre in Edgware, where JLL/Centre Management were asked to review the matter as a goodwill and proportionality issue. The charge was £100, reduced to £60 if paid quickly, for what appears to me to be a minor bay-alignment issue. No damage, obstruction, safety issue, or clear loss was identified. Centre Management confirmed that they can request cancellation of parking charges in some circumstances, but JLL declined to intervene and referred the matter back to UKPC’s appeal process. I understand that parking rules need to be enforced, but in my view this showed poor discretion. The response focused on whether the charge could technically be issued, rather than whether a £100 demand was proportionate for a minor parking-position issue involving a genuine visitor. This has left me with a poor impression of how JLL handles customer-facing property management issues where private parking enforcement is involved.
5/5
GoogleI had an excellent experience with JLL Glasgow Real Estate. The team was highly professional, knowledgeable, and always responsive to my needs. They guided me through every step of the process with clear communication and great attention to detail, making everything smooth and stress-free. Their expertise and commitment to outstanding service truly stood out. I would highly recommend JLL Glasgow to anyone looking for a reliable and efficient real estate service!
Agent replied · 17 April 2026
We are delighted to hear about your excellent experience! Thank you for recognizing our team's professionalism and expertise.
5/5
Google⭐⭐⭐⭐⭐ I had an exceptional experience with JLL Manchester Real Estate. The team was highly professional, knowledgeable, and dedicated to providing outstanding service from start to finish. They took the time to understand my needs and offered expert guidance throughout the entire process. Communication was excellent, and everything was handled efficiently and with great attention to detail. Their commitment to delivering a smooth and stress-free experience really stood out. I would highly recommend JLL Manchester Real Estate to anyone looking for a reliable and top-tier real estate service. Truly a five-star experience!
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Siam. We're thrilled to hear that our team delivered such exceptional service and guidance throughout your experience.
5/5
GoogleJLL Cardiff Real Estate provided an exceptional experience. The team was professional, knowledgeable, and highly approachable, making the property buying, selling, or leasing process smooth and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything ran perfectly. I highly recommend JLL Cardiff Real Estate to anyone seeking reliable and trustworthy property services!
5/5
TrustpilotGreat company and friendly staff
2/5
GoogleYou need a better call auto attendant and call routing... I can teach you how it's being done. We can have a Google meeting later
1/5
GoogleRating only, no written review.
1/5
TrustpilotHorrible experience
Horrible experience, the staff are rude and they are not helpful at all. They do not clarify things properly, like other agencies do, and only care about making their money and give they zero shits about their tenants.
1/5
TrustpilotThis agency employs men who behave in a…
This agency employs men who behave in a sexist and unprofessional manner. In 2025, there’s no excuse for a workplace culture that tolerates that. Buyers and sellers deserve to deal with agents who treat all clients with respect. I would not recommend this business.
5/5
GoogleI have not experienced any issues at all with JLL. Ian and Gemma are an asset to this company, they have made the moving process so simple and have been patient when I have asked millions of questions. Cannot fault, would highly recommend and high praise for Ian and Gemma
5/5
TrustpilotBe confident that everything will be settled with JLL
I am a customer of JLL which is the agent of the purchase and rent. During the tenancy , I met a lot troubles with the current tenant ,for example about the early termination of the tenancy and the special way of rent payment. Only with the professional and patient assistance of the agent Yezi LI , I have been able to go through smoothly . And I am confident with JLL because I know JLL can provide services that I can fully rely on.
1/5
GoogleA truly dreadful company. From the very beginning, the process of introducing the property was riddled with deception. I was given verbal assurances that the house had no issues whatsoever, when in reality there were serious problems, leaking central heating, damp and mould, and significant water damage on the walls. None of this was mentioned in the emails. If you try to lodge a complaint, good luck, you’ll find the phone lines impossible to get through on, and any email complaints are completely ignored. False advertising, broken promises, utterly useless staff, they offer no solutions, only endless delays. Avoid at all costs.
1/5
GoogleStill the only estate agents I've had in 20 years that have not given me my full deposit back. The reasons? A cobweb on the ceiling of the living room measuring about ten cm which I then cleaned in front of the inspector at check out. Apparently the cleaning of the cobweb was irrelevant and would still incur a charge out of my returned deposit. I wish I was making it up but I'm not. Beyond awful and thank god they never returned to Liverpool for residential lettings.
5/5
TrustpilotI was very impressed by Charlie’s…
I was very impressed by Charlie’s professionalism combined with a rare human touch. He made the whole process smooth, transparent, and genuinely cared about my needs. Highly recommended.
1/5
GoogleRating only, no written review.
1/5
Trustpilotenjoy the disastrous service
enjoy the disastrous service Do you know who Chen, Zoe is? She is an employee at JLL. She has a pair of eyes, a mouth, and a head, and she can perform actions like any normal person. However, please note that her eyes will never read the emails you send, her mouth will only say, "Even if you report this to JLL, it won't affect me at all," and her brain is solely focused on finding ways to make you pay for charges that are not your responsibility, telling you that it’s just a small amount. Do you know what JLL is? JLL is a agent when you encounter issues, you won’t be able to reach them, and they won’t resolve any problems for you. Instead, they will let Chen, Zoe torment you relentlessly. If you choose JLL and happen to deal with Chen, Zoe, congratulations, you’ll gain a new skill：Smoking. I never used to smoke, but the disastrous service JLL provided forced me to start smoking just to cope with the frustration.
1/5
TrustpilotCharged over £100 to return a treadmill…
Charged over £100 to return a treadmill that was substandard. On collection only one delivery person who complained that it was not strapped to a palette which he then did himself ( reported he had picked up a number of these treadmills). Company had asked for item to be fully assembed to return which is unusual. Flippant responses to complaint. Unable to confirm how much return would cost until item received. Poor quality and poor customer service. Avoid, very costly return policy.
1/5
Googledon’t waste your time with this company… we were on the verge of putting down a deposit but they just completely disappeared when we tried to contact them. cant reach anyone at all
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Lang Lasalle
Which Jones Lang Lasalle office has the most reviews?
Manchester has the most, with 48 reviews rated 3.0 out of 5, followed by Edinburgh with 32.
Where are the Jones Lang Lasalle offices?
The five Jones Lang Lasalle offices, by town:
- Birmingham: 45 Church Street, Birmingham, B3 2RT
- Cardiff: Callaghan Square, Cardiff, CF10 5BT
- Edinburgh: 7 Exchange Crescent, Conference Square, Edinburgh, EH3 8LL
- Glasgow: 103 Waterloo Street, Glasgow, G2 7BW
- Manchester: 1 Oxford Street, Manchester, M1 4PB
