Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had an exceptional experience with JLL Manchester Real Estate. The team was highly professional, knowledgeable, and dedicated to providing outstanding service from start to finish. They took the time to understand my needs and offered expert guidance throughout the entire process.
Communication was excellent, and everything was handled efficiently and with great attention to detail. Their commitment to delivering a smooth and stress-free experience really stood out.
I would highly recommend JLL Manchester Real Estate to anyone looking for a reliable and top-tier real estate service. Truly a five-star experience!
Siam · 9 April 2026
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Siam. We're thrilled to hear that our team delivered such exceptional service and guidance throughout your experience.
★★★★★ 5/5
TrustpilotExcellent experience
Was a tenant six years with them in Stratford. Had a lovely experience. Suth was our property manager and he’s the best! Always looked out for us and made us feel at home :) highly recommend Suth!
Ravin · 20 August 2026
★★★★★ 1/5
TrustpilotPoor handling of a disproportionate private parking issue
I dealt with JLL regarding a UKPC parking charge issued at The Broadwalk Centre in Edgware, where JLL/Centre Management were asked to review the matter as a goodwill and proportionality issue.
Marco · 19 May 2026
★★★★★ 1/5
TrustpilotZero Security
Extremely disappointed with JLL CAFM’s attitude. They act as facility managers of Tandem Centre (SW19 2TY), but when actual support is needed regarding CCTV footage for a theft that happened right beneath their cameras, they prove to be completely helpless. Refusing to help is appalling customer care. Don't rely on their presence or cameras for any real security.
Sergii · 31 July 2026
★★★★★ 5/5
TrustpilotBe confident that everything will be settled with JLL
I am a customer of JLL which is the agent of the purchase and rent. During the tenancy , I met a lot troubles with the current tenant ,for example about the early termination of the tenancy and the special way of rent payment. Only with the professional and patient assistance of the agent Yezi LI , I have been able to go through smoothly . And I am confident with JLL because I know JLL can provide services that I can fully rely on.
Zhu · 21 May 2025
★★★★★ 1/5
TrustpilotThey are terrible agent
They are terrible agent. They charge you v high fees and all the repair is doubled or tripled. And they didn't handle things well , no close follow up. I end up doing everything myself.
Wai · 18 June 2026
★★★★★ 1/5
GoogleStill the only estate agents I've had in 20 years that have not given me my full deposit back. The reasons? A cobweb on the ceiling of the living room measuring about ten cm which I then cleaned in front of the inspector at check out. Apparently the cleaning of the cobweb was irrelevant and would still incur a charge out of my returned deposit. I wish I was making it up but I'm not. Beyond awful and thank god they never returned to Liverpool for residential lettings.
Phill · 16 April 2025
★★★★★ 1/5
TrustpilotCharged over £100 to return a treadmill…
Charged over £100 to return a treadmill that was substandard. On collection only one delivery person who complained that it was not strapped to a palette which he then did himself ( reported he had picked up a number of these treadmills). Company had asked for item to be fully assembed to return which is unusual. Flippant responses to complaint. Unable to confirm how much return would cost until item received. Poor quality and poor customer service. Avoid, very costly return policy.
Member · 10 December 2024
★★★★★ 5/5
TrustpilotMegan was very proactive
Megan was very proactive, helpful and responsive. She initially reached out to me when one of the flats I had an eye on had a tenant fall through. Since that moment everything was very straightforward with Megan been in touch through every step of the process and helped to ensure everything went smoothly in a short period of time.
Liza · 31 March 2023
★★★★★ 1/5
TrustpilotRacist company from the US. Please steer clear!
This company has extremely poor customer services and discriminates people based on their place of birth.
Victor · 4 June 2026
★★★★★ 3/5
TrustpilotGood overall with some drawbacks
A good overall bike - stable and easy to use. We had a broken part which was quickly replaced - use the website contact form as we had no reply to the email. Broken parts does seem to be a theme from the reviews. Putting it together was challenging as some parts require a lot of force while others (the monitor) is incredibly fiddly. Not recommended if you’re under 5 foot 5. I’m 5.4 and have to stretch to reach everything.
Jude · 19 June 2024
★★★★★ 5/5
GoogleI have not experienced any issues at all with JLL. Ian and Gemma are an asset to this company, they have made the moving process so simple and have been patient when I have asked millions of questions. Cannot fault, would highly recommend and high praise for Ian and Gemma
Shauna · 27 June 2025
★★★★★ 1/5
TrustpilotThis agency employs men who behave in a…
This agency employs men who behave in a sexist and unprofessional manner. In 2025, there’s no excuse for a workplace culture that tolerates that. Buyers and sellers deserve to deal with agents who treat all clients with respect. I would not recommend this business.
Donna · 28 August 2025
★★★★★ 1/5
TrustpilotHorrible experience
Horrible experience, the staff are rude and they are not helpful at all. They do not clarify things properly, like other agencies do, and only care about making their money and give they zero shits about their tenants.
Ibrahim · 18 September 2025
★★★★★ 5/5
TrustpilotEXCELLENT! :)
I’m super pleased with the excellent service provided by Hanan and the team at JLL Lettings, they helped me find a gorgeous new flat. Hanan ensured I was updated every step of the way with the kindest support and impressively quick turn around. Thank you so much for making this a great experience, the service was FANTASTIC!
Jennifer · 19 July 2021
★★★★★ 5/5
TrustpilotEfficient Property Management
Mwamba recently took over responsibility of managing 2 properties for my client in Battersea. Mwamba is courteous, proactive and very efficient; all requests to date have been dealt with promptly and efficiently.
Jenny · 3 November 2023
★★★★★ 2/5
GoogleYou need a better call auto attendant and call routing... I can teach you how it's being done. We can have a Google meeting later
That · 25 November 2025
★★★★★ 5/5
TrustpilotJLL has consistently proven to be an…
JLL has consistently proven to be an outstanding company, providing exceptional support. I would like to extend my sincere thanks to Jo Ferreira, whose communication and responsiveness have been truly remarkable. Their professionalism and dedication to their work are evident, and I am extremely grateful for the kindness and efficiency they have demonstrated.
Edgar · 20 September 2024
★★★★★ 5/5
GoogleThe maintenance team are fantastic. Our faulty washer dryer was replaced within 24th and Ian was swift in getting this sorted. Quality.
Sohail · 14 April 2023
★★★★★ 5/5
TrustpilotI was very impressed by Charlie’s…
I was very impressed by Charlie’s professionalism combined with a rare human touch. He made the whole process smooth, transparent, and genuinely cared about my needs. Highly recommended.
Valeria · 3 April 2025
★★★★★ 5/5
GoogleNeeded a move-in pretty swiftly. Katy was immense help in organising the move and assisted with any questions pondered by ourselves, Faye was good in communications and organising reference help, Edite is still in communications with …
Joseph · 16 April 2020
★★★★★ 1/5
Googledon’t waste your time with this company… we were on the verge of putting down a deposit but they just completely disappeared when we tried to contact them. cant reach anyone at all
Rosetta · 14 November 2024
★★★★★ 5/5
TrustpilotHighly recommended Adam Garson
Highly recommended Adam Garson - very friendly and professional.
Dian · 28 June 2023
★★★★★ 1/5
GoogleAvoid using this company. Holding back £1000 of my £1400 deposit accusing me of taking a chair and a lamp. Taking this company to court. AVOID
C · 13 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
