5/5
TrustpilotExcellent experience
Was a tenant six years with them in Stratford. Had a lovely experience. Suth was our property manager and he’s the best! Always looked out for us and made us feel at home :) highly recommend Suth!
Trusted Agent profile
Jones Lang Lasalle reviews
★★★★★
28 reviews across 2 platforms
Callaghan Square, Cardiff CF10 5BT
Jones Lang Lasalle's Cardiff office at Callaghan Square is rated 3.1 out of 5 across 28 reviews on two platforms, including 6 Google reviews rated 4.3. The 22 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor handling of a disproportionate private parking issue
I dealt with JLL regarding a UKPC parking charge issued at The Broadwalk Centre in Edgware, where JLL/Centre Management were asked to review the matter as a goodwill and proportionality issue.
1/5
TrustpilotZero Security
Extremely disappointed with JLL CAFM’s attitude. They act as facility managers of Tandem Centre (SW19 2TY), but when actual support is needed regarding CCTV footage for a theft that happened right beneath their cameras, they prove to be completely helpless. Refusing to help is appalling customer care. Don't rely on their presence or cameras for any real security.
5/5
GoogleJLL Cardiff Real Estate provided an exceptional experience. The team was professional, knowledgeable, and highly approachable, making the property buying, selling, or leasing process smooth and stress-free. Communication was clear and timely, and they went above and beyond to ensure everything ran perfectly. I highly recommend JLL Cardiff Real Estate to anyone seeking reliable and trustworthy property services!
5/5
TrustpilotBe confident that everything will be settled with JLL
I am a customer of JLL which is the agent of the purchase and rent. During the tenancy , I met a lot troubles with the current tenant ,for example about the early termination of the tenancy and the special way of rent payment. Only with the professional and patient assistance of the agent Yezi LI , I have been able to go through smoothly . And I am confident with JLL because I know JLL can provide services that I can fully rely on.
1/5
TrustpilotThey are terrible agent
They are terrible agent. They charge you v high fees and all the repair is doubled or tripled. And they didn't handle things well , no close follow up. I end up doing everything myself.
1/5
TrustpilotCharged over £100 to return a treadmill…
Charged over £100 to return a treadmill that was substandard. On collection only one delivery person who complained that it was not strapped to a palette which he then did himself ( reported he had picked up a number of these treadmills). Company had asked for item to be fully assembed to return which is unusual. Flippant responses to complaint. Unable to confirm how much return would cost until item received. Poor quality and poor customer service. Avoid, very costly return policy.
5/5
TrustpilotMegan was very proactive
Megan was very proactive, helpful and responsive. She initially reached out to me when one of the flats I had an eye on had a tenant fall through. Since that moment everything was very straightforward with Megan been in touch through every step of the process and helped to ensure everything went smoothly in a short period of time.
1/5
TrustpilotRacist company from the US. Please steer clear!
This company has extremely poor customer services and discriminates people based on their place of birth.
3/5
TrustpilotGood overall with some drawbacks
A good overall bike - stable and easy to use. We had a broken part which was quickly replaced - use the website contact form as we had no reply to the email. Broken parts does seem to be a theme from the reviews. Putting it together was challenging as some parts require a lot of force while others (the monitor) is incredibly fiddly. Not recommended if you’re under 5 foot 5. I’m 5.4 and have to stretch to reach everything.
1/5
TrustpilotThis agency employs men who behave in a…
This agency employs men who behave in a sexist and unprofessional manner. In 2025, there’s no excuse for a workplace culture that tolerates that. Buyers and sellers deserve to deal with agents who treat all clients with respect. I would not recommend this business.
1/5
TrustpilotHorrible experience
Horrible experience, the staff are rude and they are not helpful at all. They do not clarify things properly, like other agencies do, and only care about making their money and give they zero shits about their tenants.
5/5
TrustpilotEXCELLENT! :)
I’m super pleased with the excellent service provided by Hanan and the team at JLL Lettings, they helped me find a gorgeous new flat. Hanan ensured I was updated every step of the way with the kindest support and impressively quick turn around. Thank you so much for making this a great experience, the service was FANTASTIC!
5/5
TrustpilotEfficient Property Management
Mwamba recently took over responsibility of managing 2 properties for my client in Battersea. Mwamba is courteous, proactive and very efficient; all requests to date have been dealt with promptly and efficiently.
5/5
TrustpilotJLL has consistently proven to be an…
JLL has consistently proven to be an outstanding company, providing exceptional support. I would like to extend my sincere thanks to Jo Ferreira, whose communication and responsiveness have been truly remarkable. Their professionalism and dedication to their work are evident, and I am extremely grateful for the kindness and efficiency they have demonstrated.
5/5
TrustpilotI was very impressed by Charlie’s…
I was very impressed by Charlie’s professionalism combined with a rare human touch. He made the whole process smooth, transparent, and genuinely cared about my needs. Highly recommended.
5/5
TrustpilotHighly recommended Adam Garson
Highly recommended Adam Garson - very friendly and professional.
1/5
Trustpilotenjoy the disastrous service
1/5
TrustpilotUseless as a managing agent
Useless as a managing agent. Avoid and save yourself the trouble of becoming liable to Health & Safety fines as a result of their incompetence and missed certificates.
1/5
TrustpilotUnlawfully asking for documents
Unlawfully asking for documents which they are not supposed to ask for.
5/5
TrustpilotGreat company and friendly staff
Rating only, no written review.
1/5
TrustpilotRude and useless.Wont take…
Rude and useless.Wont take responsibility for accidents on their Land and as a Landlord they should ultimately be held responsible not pass the buck.
1/5
Trustpilotmessy accounting
I am holding a property in London from oversea. I appointed JLL to manage the property including seeking tenant and mange invoice for years.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jones Lang Lasalle
How many reviews does Jones Lang Lasalle have?
Jones Lang Lasalle's Cardiff office has 28 reviews across two platforms: 6 on Google, 22 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Jones Lang Lasalle's rating?
Jones Lang Lasalle is rated 3.1 out of 5 across all 28 reviews, and 4.3 out of 5 on Google from 6 reviews, checked 9 October 2026.
Where is Jones Lang Lasalle's Cardiff office?
Jones Lang Lasalle, Callaghan Square, Cardiff CF10 5BT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.