Jones Lang Lasalle Glasgow reviews

★★★★★ 1/5

Trustpilot

Poor handling of a disproportionate private parking issue

I dealt with JLL regarding a UKPC parking charge issued at The Broadwalk Centre in Edgware, where JLL/Centre Management were asked to review the matter as a goodwill and proportionality issue. The charge was £100, reduced to £60 if paid quickly, for what appears to me to be a minor bay-alignment issue. No damage, obstruction, safety issue, or clear loss was identified. Centre Management confirmed that they can request cancellation of parking charges in some circumstances, but JLL declined to intervene and referred the matter back to UKPC’s appeal process. I understand that parking rules need to be enforced, but in my view this showed poor discretion. The response focused on whether the charge could technically be issued, rather than whether a £100 demand was proportionate for a minor parking-position issue involving a genuine visitor. This has left me with a poor impression of how JLL handles customer-facing property management issues where private parking enforcement is involved.

Marco · 19 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience

Was a tenant six years with them in Stratford. Had a lovely experience. Suth was our property manager and he’s the best! Always looked out for us and made us feel at home :) highly recommend Suth!

Ravin · 20 August 2026

★★★★★ 5/5

Google

I had an excellent experience with JLL Glasgow Real Estate. The team was highly professional, knowledgeable, and always responsive to my needs. They guided me through every step of the process with clear communication and great attention to detail, making everything smooth and stress-free. Their expertise and commitment to outstanding service truly stood out. I would highly recommend JLL Glasgow to anyone looking for a reliable and efficient real estate service!

It,s · 10 April 2026

★★★★★ 1/5

Trustpilot

Zero Security

Extremely disappointed with JLL CAFM’s attitude. They act as facility managers of Tandem Centre (SW19 2TY), but when actual support is needed regarding CCTV footage for a theft that happened right beneath their cameras, they prove to be completely helpless. Refusing to help is appalling customer care. Don't rely on their presence or cameras for any real security. To make matters worse, their internal handling of the situation is incredibly unprofessional - during communications with the member of the public, they even managed to accidentally leak personally identifiable information (names and details) of their staff and even staff of their third-party contractors. Unprofessional, helpless, and a clear disregard for basic data privacy. Due to this breach, we are now preparing a formal report to the Information Commissioner's Office (ICO).

Sergii · 31 July 2026

★★★★★ 1/5

Trustpilot

enjoy the disastrous service

enjoy the disastrous service Do you know who Chen, Zoe is? She is an employee at JLL. She has a pair of eyes, a mouth, and a head, and she can perform actions like any normal person. However, please note that her eyes will never read the emails you send, her mouth will only say, "Even if you report this to JLL, it won't affect me at all," and her brain is solely focused on finding ways to make you pay for charges that are not your responsibility, telling you that it’s just a small amount. Do you know what JLL is? JLL is a agent when you encounter issues, you won’t be able to reach them, and they won’t resolve any problems for you. Instead, they will let Chen, Zoe torment you relentlessly. If you choose JLL and happen to deal with Chen, Zoe, congratulations, you’ll gain a new skill：Smoking. I never used to smoke, but the disastrous service JLL provided forced me to start smoking just to cope with the frustration.

SingDanceRap · 2 January 2025

★★★★★ 1/5

Trustpilot

Racist company from the US. Please steer clear!

This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.

Victor · 4 June 2026

★★★★★ 5/5

Trustpilot

Be confident that everything will be settled with JLL

I am a customer of JLL which is the agent of the purchase and rent. During the tenancy , I met a lot troubles with the current tenant ,for example about the early termination of the tenancy and the special way of rent payment. Only with the professional and patient assistance of the agent Yezi LI , I have been able to go through smoothly . And I am confident with JLL because I know JLL can provide services that I can fully rely on.

Zhu · 21 May 2025

★★★★★ 1/5

Trustpilot

They are terrible agent

They are terrible agent. They charge you v high fees and all the repair is doubled or tripled. And they didn't handle things well , no close follow up. I end up doing everything myself.

Wai · 18 June 2026

★★★★★ 1/5

Trustpilot

Charged over £100 to return a treadmill…

Charged over £100 to return a treadmill that was substandard. On collection only one delivery person who complained that it was not strapped to a palette which he then did himself ( reported he had picked up a number of these treadmills). Company had asked for item to be fully assembed to return which is unusual. Flippant responses to complaint. Unable to confirm how much return would cost until item received. Poor quality and poor customer service. Avoid, very costly return policy.

Member · 10 December 2024

★★★★★ 5/5

Trustpilot

Megan was very proactive

Megan was very proactive, helpful and responsive. She initially reached out to me when one of the flats I had an eye on had a tenant fall through. Since that moment everything was very straightforward with Megan been in touch through every step of the process and helped to ensure everything went smoothly in a short period of time.

Liza · 31 March 2023

★★★★★ 3/5

Trustpilot

Good overall with some drawbacks

A good overall bike - stable and easy to use. We had a broken part which was quickly replaced - use the website contact form as we had no reply to the email. Broken parts does seem to be a theme from the reviews. Putting it together was challenging as some parts require a lot of force while others (the monitor) is incredibly fiddly. Not recommended if you’re under 5 foot 5. I’m 5.4 and have to stretch to reach everything.

Jude · 19 June 2024

★★★★★ 1/5

Trustpilot

This agency employs men who behave in a…

This agency employs men who behave in a sexist and unprofessional manner. In 2025, there’s no excuse for a workplace culture that tolerates that. Buyers and sellers deserve to deal with agents who treat all clients with respect. I would not recommend this business.

Donna · 28 August 2025

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience, the staff are rude and they are not helpful at all. They do not clarify things properly, like other agencies do, and only care about making their money and give they zero shits about their tenants.

Ibrahim · 18 September 2025

★★★★★ 5/5

Trustpilot

EXCELLENT! :)

I’m super pleased with the excellent service provided by Hanan and the team at JLL Lettings, they helped me find a gorgeous new flat. Hanan ensured I was updated every step of the way with the kindest support and impressively quick turn around. Thank you so much for making this a great experience, the service was FANTASTIC!

Jennifer · 19 July 2021

★★★★★ 5/5

Trustpilot

Efficient Property Management

Mwamba recently took over responsibility of managing 2 properties for my client in Battersea. Mwamba is courteous, proactive and very efficient; all requests to date have been dealt with promptly and efficiently.

Jenny · 3 November 2023

★★★★★ 5/5

Trustpilot

Great company and friendly staff

Bailey · 22 March 2026

★★★★★ 5/5

Trustpilot

JLL has consistently proven to be an…

JLL has consistently proven to be an outstanding company, providing exceptional support. I would like to extend my sincere thanks to Jo Ferreira, whose communication and responsiveness have been truly remarkable. Their professionalism and dedication to their work are evident, and I am extremely grateful for the kindness and efficiency they have demonstrated.

Edgar · 20 September 2024

★★★★★ 1/5

Trustpilot

Unlawfully asking for documents

Unlawfully asking for documents which they are not supposed to ask for. I have such a bad experience with the incompetent agents from this company from the very first start! From day one they asked me for documents, which they could easily check on gov.uk, are not required such as physical check of my passport, although I provided them Right-to-rent share code, then all of a sudden when I wanted to end my tenancy agreement, they decided that my rent was supposed to go up and I did not pay the right amount for the last two month, but how on Earth I was supposed to know what is my rent if they never communicated with me, and to release my deposit the want proof I have paid my utility bills and closed the accounts. Why do I have to that? When I questioned it the answer was that this is the JLL policy! Amazing! Stupid, useless agents who do not see further than their noses

Veselin · 5 December 2022

★★★★★ 5/5

Trustpilot

I was very impressed by Charlie’s…

I was very impressed by Charlie’s professionalism combined with a rare human touch. He made the whole process smooth, transparent, and genuinely cared about my needs. Highly recommended.

Valeria · 3 April 2025

★★★★★ 5/5

Trustpilot

Highly recommended Adam Garson

Highly recommended Adam Garson - very friendly and professional.

Dian · 28 June 2023

★★★★★ 1/5

Trustpilot

messy accounting

I am holding a property in London from oversea. I appointed JLL to manage the property including seeking tenant and mange invoice for years. JLL is doing good overall which correspond to their service charge. However, their account is lack responsibility on invoice confirmation. They double paid some invoices, mistook a refund notice as invoice. It cause me a lot of lost. No matter how many times I ask JLL for correction, there is no proper response. It seems JLL is very confident on their account without looking the record. JLL keeps saying the record is correct but never provide evidence.

Waikong · 17 September 2019

★★★★★ 1/5

Trustpilot

Useless as a managing agent

Useless as a managing agent. Avoid and save yourself the trouble of becoming liable to Health & Safety fines as a result of their incompetence and missed certificates.

Customer · 6 July 2021

★★★★★ 1/5

Trustpilot

Rude and useless.Wont take…

Rude and useless.Wont take responsibility for accidents on their Land and as a Landlord they should ultimately be held responsible not pass the buck.

Sammi · 27 September 2019

★★★★★ 3/5

Google

Rating only, no written review.

David · 15 April 2022