Trusted Agent profile
★★★★★
393 reviews across 2 offices and 1 platform
John Hilton and Co has two offices, in Brighton and Rottingdean. Together they have 393 reviews on 1 platform, rated 4.4 out of 5 overall.
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John Hilton and Co's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSold our flat through John Hilton and their service from start to finish was impeccable. Friendly, professional and there to help when needed. Many thanks to Tom and Marius in particular. Thoroughly recommended.
Thank you for your kind review and wishing you all the best for the future.
5/5
GoogleThey make every process easy and smooth, properties across various budgets also The team was professional, responsive, and made the process seamless from start to finish. A special shoutout to Jo-Ann and Lauren, the letting managers, whose expertise and dedication stood out. They were incredibly helpful, attentive to details, and made sure all my concerns were addressed promptly. Highly recommend their services! Big ups to Lauren and her Team
Thank you for taking the time to leave this kind review, it is very much appreciated.
5/5
GoogleAfter 20 years of managing our properties myself, it was a big decision to hand over to a letting agent. We chose Hilton’s because Marius was the agent we bought though and, impressively, is still with the company. We haven’t been disappointed, Lauren is our current property manager and she’s been helpful and efficient throughout. She keeps me updated, is quick to flag up any issues and to organise any necessary work. We’re very satisfied, thank you.
Thank you Hilary for taking time to leave this kind review. Wow 20 years is a very long time and we're pleased to hear that you re being well looked after.
5/5
GoogleFrankie has been brilliant at replying to our issues with the house and getting things sorted with speed to help the whole process as first time renters be as easy as possible. Thank you!
Thank you for taking time to leave this review and glad you are being well looked after.
5/5
GoogleWe've had a great experience purely due to Frankie being our property manager. She is always so friendly and approachable, and nothing ever seems like too much trouble. Being students, this process is typically quite intimidating and stressful, so we are really grateful for her support and for always going above and beyond!
5/5
GoogleVery good services. Our property manager Jake Mehmet has been very helpful and kind. We appreciate this. Thank you so much
Thank you for taking time to leave this kind review.
5/5
GoogleJohn Hilton has so far been a fantastic agency to be renting with, in particular our agent Kimberley has gone above and beyond to make sure any issues or concerns are solved promptly and to a high standard!
Thank you Lucie and we are pleased to hear you are being looked after.
5/5
Googleme and my friends are with john hilton in a student house at the minute, after being with brand vaughan for a year it has been such a good change to be with estate agents who are helpful, kind and caring. Kimberly, our estate agent, couldn’t be any better she is absolutely amazing to us! would definitely recommend especially to students.
Thank you Lucy and we are pleased to hear you are being looked after.
5/5
GoogleMarius and Tom have given us exceptional service and I cannot recommend them enough. We have recently purchased a property and they have been great from start to finish. They have been really easily contactable and have provided us with clarity throughout the whole process.
Thank you for your kind review. We hope you will be very happy in your new home.
5/5
GoogleDespite a rocky start due to the state in which the previous tenants left the property, my experience so far of John Hilton have been excellent - particularly through Frankie's dedication in ensuring that any problems are fixed as soon as possible. I've heard horror stories about the renting situation in Brighton, yet this company make it seem like nothing more than a myth!
Thank you Jay for taking the time to leave this kind review. it is very much apprecieted.
5/5
GoogleAs Students, letting through John Hilton has been a great i would reccomend them to any other students looking for housing they are far better than Brand Vaughn. In particular our estate agent Kimberley has been amazing, she is lovely ! and has sorted any issues for us very quickly which is rare in student housing .
Thank you Lydia for taking the time to leave this kind review.
5/5
GoogleI brought and have my property managed; specificity by Kimberly. She has been fantastic , incredibly helpful and a joy to talk too. I really don’t know what I would have done without her; I’ve been blown away by her service .
Thank you Mark for your kind review. I am glad to hear you are happy with the service you are receiving.
5/5
GoogleDespite a rocky start due to the state in which the previous tenants left the property, my experience so far of John Hilton have been excellent - particularly through Frankie's dedication in ensuring that any problems are fixed as soon as possible. I've heard horror stories about the renting situation in Brighton, yet this company make it seem like nothing more than a myth!
Thank you Jay for taking the time to leave this kind review. it is very much apprecieted.
5/5
GoogleAs a first time tenant, John Hiltons has been really helpful in supporting and answering any questions I've had. My housing manager Frankie has been an absolute star and always responds quickly and isn't afraid to chase people up to make sure any problems I've had have been sorted as soon as possible. I've got a few friends looking for student housing next year and I told them to go with John Hilton if they can.
I am pleased to hear we were able to assist and get problems resolved promptly.
5/5
GoogleGreat service and helped me through right until the end. Thanks to John and the team.
Thanks Ben and glad to hear you were pleased with the service.
5/5
GoogleExcellent work on the part of Marius in particular. We were selling a property which was no doubt at the lower end of the market, but nonetheless Marius was consistent throughout: getting back straight away in relation to any concerns that arose during the process of sale, offering a balanced overview and always providing helpful and reassuring objective advice. Would highly recommend.
Thank you Kevin for your kind review, much appreciated.
5/5
GoogleBrilliant experience with John Hilton managing our house - Frankie has been invaluable in making sure we’re kept up to date and any safety checks and repairs are sorted rapidly and done properly. Thanks!
Thank you for taking the time to leave this review. Much appreciated.
1/5
GoogleIf you’re a student, avoid this agency. Kimberley, the property manager, scheduled gardening services without our consent and then made us pay for them. They will probably respond this post stating that it was in a bad condition during the tenancy so they felt it necessary to do this but none of the tenants agreed to this service being scheduled. We were well within our rights to tend to the garden ourselves before the tenancy ended, and she took that away by prematurely organizing professional gardening services. It does not matter what she personally thought of the garden’s state during inspections, nor is it her place to organise professional services on our behalf without our consent and then expect us to pay for the bill. On top of that, they trap students by having the property professionally cleaned before the tenancy, only to hit you with the same charges at the end, no matter what state you leave it in. We were charged nearly £1,000 for a report that mostly mentioned “dust and cobwebs.” Kimberley’s attempts to justify these excessive charges were weak, and after weeks of dispute, she conveniently brought up rental arrears, something that could have been mentioned upfront, saving everyone time and was clearly stated due to the lack of valid reasoning for the charges. It’s clear they prioritise the landlord’s interests over fairness to tenants. If you don’t want to be scammed, avoid this agency.
Thank you for sharing your feedback. We apologize for the frustration you experienced during your tenancy. We understand how important it is for students to have clear communication and fair treatment regarding property management. Whilst we respect your perspective, we must clarify that the decision to schedule gardening services was based on our responsibility to maintain the property's condition for all tenants. However, we also note the responsibility for the tenants to maintain this as per the tenancy agreements clauses. As this wasn’t done during your extended tenancy, we needed to ensure this was completed. Regarding the cleaning charges and the report, we understand that the situation felt unjust, however as per the tenancy clauses it is the tenants responsibility to return the household in the same condition as received. This is so the next incoming tenants who are moving into the house, move in to the property where the levels of cleanliness are to an acceptable standard. Unfortunately, as this wasn’t the case we needed to proceed in organising cleaning. This bill does sadly fall to tenant responsibility and therefore deducted from the deposit. We strive to ensure that all fees are reasonable and clearly explained. We were transparent and shared all invoicing with yourselves, along with the clauses within your agreement that aligned with these. We have third party inventory and check out teams to conduct the reports to ensure an unbiased view on the households’ conditions. This is what we will base the proposals from. We wish you the best in your future endeavours.
5/5
GoogleMany thanks for great communication through the whole process. Special mention to Alex nothing was every too much trouble and updates regularily. I cannot thank him enough. Not forgettting Simon super star negotiator. I cannot highly recommend John HIlton enough.
Thank you for taking the time to write this review. Very much appreciated.
5/5
GoogleAlex was amazing throughout our purchase and extremely responsive and quick to get things moving/ completed. The staff are all very down to earth, honest, and approachable, going out of their way to help and provide regular updates. They answer emails and phone calls instantly and thanks to them our purchase was pretty much stress-free. If we ever move again, we will definitely use them to sell our house!
Thank you Ellen for taking the time to leave this review.
5/5
GoogleGreat service and professionalism from Alex and Simon. I knew instantly Hiltons were the right agents for me when Alex came out to discuss my sale. It was a great decision and they have been brilliant throughout. Just 10 weeks after that visit I have exchanged contracts and it’s been a smooth process with Alex giving his attention to the sale from start to finish. I wouldn’t hesitate in recommending them and the five stars is well deserved.
Thank you for leaving us this kind review and we are pleased that we were able to assist with the move going swift and smoothly.
5/5
GoogleTop notch service from Alex (mainly) and Simon. They marketed really well and got numerous viewings within days and an acceptable offer within a month or so. Alex also went out of his way to assist me in sorting out contractors (as I was away or abroad), which was much appreciated- well outside the normal responsibilities of an estate agent. Keep up the excellent work, guys!!
Thank you Ashad much appreciated.
5/5
GoogleOutstanding service throughout. Special thanks to Alex in the Rottingdean office, who was an absolute superstar during some pre-exchange difficulties. He's one of the most pro-active, most communicative agents I've ever dealt with. Thank you!
Thank you for your kind review its much appreciated.
5/5
GoogleVery professional and easy to deal with. Excellent communication from the whole team especially Marius, Tom and Tracy. Would highly recommend!
Thank you for your review and we hope you are settling into your new home
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Brighton has the most, with 346 reviews rated 4.4 out of 5, followed by Rottingdean with 47.
The two John Hilton and Co offices, by town:
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