5/5
GoogleExcellent service from Alex who kept us informed all the way along our purchase.
Agent replied · 22 October 2024
Thank you for your feedback.
Trusted Agent profile
John Hilton and Co estate agents in Brighton and Rottingdean
★★★★★
393 reviews across 2 offices and 1 platform
John Hilton and Co has two offices, in Brighton and Rottingdean. Together they have 393 reviews on 1 platform, rated 4.4 out of 5 overall.
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Our offices
John Hilton and Co's two offices, most reviewed first. Each has its own page.
Latest reviews from every John Hilton and Co office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJust bought a place through John Hilton - Alex in particular was really responsive and friendly and the process was really smooth. They make good looking adverts too, would recommend.
Agent replied · 22 October 2024
Thanks Steve and we hope you will be very Happy in your new home.
5/5
GoogleMy experience with the people of John Hilton in Rottingdean has only been a positive one. Alex Wilson was especially helpful and very supportive when things didn’t go as planned. He kept us informed at every opportunity and even on his days off. Once, he even contacted me when he was on holiday. He, and his colleagues have had a very hard job with our property chain, twice it looked like it had fallen apart but they persevered and we got there in the end. I don’t normally have many good things to say about estate agents, but this group has surpassed my expectations. Thank you all for your hard work and your patience with this chain. I totally recommend these guys.
Agent replied · 22 October 2024
Thank you for your kind review, very much appreciated.
5/5
GoogleExcellent, very professional. Worked with Marius, clear communication and an expert on property in Brighton and Hove.
Agent replied · 24 October 2024
Thank you for your review and glad we managed to get the sale over the line.
5/5
GoogleMarius at Hilton's worked wonders in securing me the flat I had set my heart on and was assiduous in moving the process forwards, for which I am extremely grateful.
Agent replied · 24 October 2024
It was our pleasure and pleased we were able to assist in getting you into your new home.
5/5
GoogleSuper grateful for responsive consultant Vicky Hill. Though she only looks after Gas Safeties, EICRs and EPCs and was not my property manager, she was willing to help answer what she could. It’s the little things.
Agent replied · 24 October 2024
Thank you for taking time to leave this review. Much appreciated.
5/5
GoogleWe are very grateful to Marius and Tom for the wonderful service they both provided during our house sale. Having used Marius previously, buying and selling. We can only say that without doubt his expertise is to everyone's advantage. Thank you to all of the team.
Agent replied · 24 October 2024
Thank you Brenda for your kind words, and we wish you all the best. We are pleased it all worked out for you.
4/5
GoogleKimberley has been a great estate agent and has helped to make our time at the property a lot smoother. We had a lot of renovations in our student house and were left with only 1 bathroom most of year but she was great in giving us plenty of notice and coming to check on any queries we had! Thank you Kimberley!
Agent replied · 24 October 2024
Thank you for your kind review. Much appreciated.
5/5
GoogleWe could not have asked for a better estate agent. We needed to support a relative in selling her property in Brighton. The staff at John Hilton were unfailingly supportive, kind and understanding. They were completely reassuring every step of the way and enabled a quick and efficient sale.
Agent replied · 24 October 2024
Thank you for taking the time to leave this review. We wish your mum the best in her new home.
5/5
GoogleI am absolutely delighted with the work that Catrina has done for us in obtaining a new tenant for our property. Her attention to detail and her incredible hard work and professionalism are so much appreciated. She is available to speak at any time and everything was done to our highest satisfaction. I feel completely assured that there is no other agent that I could have had work for me to obtain a more satisfactory outcome for us and I highly recommend her services to all landlords.
Agent replied · 29 August 2024
Thank you for your kind words. Its good to hear that you were pleased with the outcome and the service you received.
5/5
Googlelovely experience with property manager Kimberly, made everything so easy and comfortable, highly recommend.
Agent replied · 24 August 2024
Thank you for taking time to leave this review. Much appreciated.
5/5
GoogleSpent two years in a John Hilton’s house, our property manager, Lauren Gibson, really helped us whenever there was a problem with the house and couldn’t be more thankful for her help
Agent replied · 24 August 2024
Thank you for taking the time to leave this review and pleased to hear you had a good experience with us.
5/5
GoogleMarius and everyone at John Hilton have been consistently kind, supportive and understanding throughout my long and drawn out house selling/buying journey. I'm extremely grateful to be approaching my house move at last, and would highly recommend John Hilton to anyone who wants an honest and 'no pressure' estate agent, where the focus is on getting things right for the client. The process took longer than expected due to my original purchase falling through, but Marius gave sound advice and used his exceptional experience to ensure my sale remained on track.
Agent replied · 24 August 2024
Thank you very much for your kind words it is very much appreciated.
1/5
GoogleBeware of these estate agents, they will try to take you for all you’ve got once you leave at the end of the tenancy. Make sure you take as many photos as evidence on arrival and on leaving. Don’t make the same mistake as us. After a long dispute process and so much stress we finally got help through another company but I don’t want others to go through what we went through. Can’t believe they can get away with this in this cost of living crisis. Shame on you.
Agent replied · 24 August 2024
Dear Rosie, We're sorry to hear about your experience. Just to clarify, we act as agent on behalf of the landlord and we don't personally benefit from deposit deductions as this creates more work for us. An independent company did the inventory and check-out reports and the Deposit Dispute Service made the final decision based on all the evidence. We understand moving can be stressful and appreciate your feedback. If you have further concerns, please contact us directly.
5/5
GoogleOur Property Manager, Frankie Mirisola-Jones, is an asset to the company. As a tenant you are at the mercy of the letting agency to act in what you consider to be your best interests and I have felt really let down in the past. However, Frankie's extremely professional manner is equally matched by her respect, care, consideration and understanding of tenants. She manages the interests and needs of the tenant perfectly and with great communication, thank you. A 5 star review for a 5 star service from Frankie, I would definitely recommend this branch of John Hilton because of her alone.
Agent replied · 24 August 2024
Thank you for leaving this review and we are pleased to hear that you are being looked after.
5/5
GoogleJohn Hilton has managed my flat for more than a decade and I was very happy with how Kimberley Golds managed my refurb. The flat needed some TLC and is now looking lovely and occupied with happy new tenants.
Agent replied · 24 August 2024
Thank you for taking the time to leave this review and pleased to hear you are happy with the outcome.
5/5
GoogleWe sold our flat with John Hilton and were very happy with the service. During what can be a stressful time with multiple parties involved we felt most informed and communicated with by John Hilton. They also produced very good marketing materials for our property. Would recommend if you’re selling in the Brighton area, in particular Marius was fantastic.
Agent replied · 19 June 2024
Thank you for your kind review which is very much appreciated and hope that you are happy in your new home.
1/5
GoogleZero stars for their so called tenancy service. You couldn't make it up. But you don't need to.
Agent replied · 19 June 2024
Hi Nick, would you mind letting us know which property this is in relation to? We can't locate you on our system.
5/5
GoogleOverall good experience and particularly want to highlight Tracy Ewington for helping with the sale
Agent replied · 19 June 2024
Thank you for your kind review. Much appreciated.
5/5
GoogleTracy Ewington was an absolute star in guiding me through the stressful process of completing on a protracted and difficult sale that involved numerous solicitors and an interminable amount of chasing and calling. She was brilliant throughout and I would certainly use her again without delay.
Agent replied · 19 June 2024
Thank you for your kind words and glad we were able to get your sale over the line despite all the obstacles.
4/5
GoogleWe had very bumpy start with JH, we were left with rubbish and beds for an unfurnished let, trades people letting themselves in consistently and without our consent with no accountability. Then Kimberley Gold started…. Since she’s taken over as our contact I can only say how wonderfully she takes care of all our needs. Kimberley is a delight to deal with always kind helpful and professional. I’d recommend JH only as we have the pleasure of having Kimberley Golds as our agent. She is a gem and hope she never leaves ;)
5/5
GoogleWe have been looked after very well by Michael Stanley-Lewis at John Hilton. Always swift to respond and sort out any issues in our flat. Thank you.
Agent replied · 19 June 2024
Thank you for taking the time to leave this review. Much appreciated.
1/5
GoogleThe worst tenancy experience I’ve ever had, if I could give zero stars I would. They didn’t care at all for our well-being - our house was literally falling apart, but despite our complaints, they only began some repairs when we had 2 months left of our tenancy (without ever consulting us about the huge inconvenience the invasion of our living spaces caused,) simply so they could raise the rent for the next tenants. They would also refuse to take any responsibility for anything, and even had the audacity to demand we pay for pest control services for a mice infestation, despite the fact that this infestation occurred long before we moved in (we have evidence from the previous tenant of this). I still don’t think they’ve fixed the numerous holes in the walls that caused this problem. I was dismayed and disgusted by our treatment at the hands of this agency. Watch your back with these people - they will treat you like dirt, patronise you and don’t listen to a word you say, and are remorseless with the way they try to leech money out of poor students who can barely afford the extortionate rent in the first place. Extra heads up - our property manager was named Michael, and he did not even have the decency to respond to our emails half the time. Edit: Just seen John Hilton’s reply and it’s honestly laughable that they’d call my review unfair. They took over our tenancy very early in the year, and so while they may not hold responsibility for the conditions of the property during the first few months, they most certainly hold responsibility for the majority of the year. It is also true that Michael, at our repeated request, visited the house during the year to discuss our issues; after the visit, he promptly ignored our follow up emails and followed through with exactly zero of the resolutions we had so rightly proposed. I can’t really be bothered to go through every tiny little issue as this agency always tries to find a way to twist it, so I’ll just find solace in the fact that my self and John Hilton each know the truth of the matter, whether this agency will admit it or not. John Hilton, I find it despicable that a rich, large and exploitative company such as yourselves would put students through such dismissal and ordeals, and then have the cheek to attempt to manipulate the facts in order to construe yourselves in a better light - you’ve already taken enough of our money, at least have the decency to own up to what you are. You should be ashamed of yourselves.
Agent replied · 19 June 2024
Thank you for the feedback. As you are aware John Hilton took over the management of your property from Sussex University and we were therefore not party to the issues at the beginning of your tenancy as well as the condition the property was given. Once Michael took over the management, he visited to take note of any maintenance and to feed this back to the landlord for instruction. Maintenance was conducted in a timely fashion which was communicated accordingly. Unfortunately, with tenants in situ, works such as decorating throughout, are not always convenient for both tenants and contractors; furthermore, the condition in which the property was lived in by tenants proved difficult for contractors to carry out certain works which was communicated with yourselves at the time. We appreciate that the property did require some upgrading which was carried out once the landlord had vacant possession; had John Hilton managed your property from the beginning we would have advised upgrades to the landlord at the time. Your review is unfair to John Hilton as we are being blamed for the condition of the property which was before we took over the management.
5/5
GoogleOne of property manager Michael went above and beyond to help out after office hours on a Saturday night, absolutely grateful. Forgot to mention, one of the agent who has been in charge of our property, Kimberley has been super helpful and responsive in terms of assistances since we have started renting our property from late 2022. As our contract is slowly coming to an end I appreciate all the help and supports she has been providing us, as troubling as some of the issues were she has been doing her best to communicate with us. Thank you
Agent replied · 19 June 2024
Thank you Jacky and glad we were able to assist.
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Questions about John Hilton and Co
Which John Hilton and Co office has the most reviews?
Brighton has the most, with 346 reviews rated 4.4 out of 5, followed by Rottingdean with 47.
Where are the John Hilton and Co offices?
The two John Hilton and Co offices, by town:
- Brighton: 132-135 Lewes Road, Brighton, BN2 3LG
- Rottingdean: 52 High Street, Rottingdean, BN2 7HF
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