Jigsaw Letting letting agents in Selby and Spalding

★★★★★ 1/5

Google

Rating only, no written review.

Daniel · 27 December 2021 · Jigsaw Lettings

★★★★★ 1/5

Yell

Black mould

The worst estate agency I’ve come across, I’m a young mum with a premature baby & my bath has been broken since the 7th of October, I have thick black mould covering the whole of my bathroom wall and I’ve been asking them for weeks to come and sort it out, due to have a premature son, who has been non stop ill since moving in, and nothing gets done, I get ignored and nobody gets back to me, I’m going to make sure everyone is aware of how useless and unprofessional these people are, all I keep hearing is we are waiting for the decorator, how long does it take? If the one your enquiring about doesn’t reply then you ask someone else it’s not rocket science? My son has gotten ill Beacuse of the mould so I’m not going to let this go, I’m going to make sure every single person knows about this awful company and make sure nobody else ever has the same problem, bunch of Job worths! Also just pairing over mould won’t solve the issue it has to be properly treated by a professional🥴🥴🥴

AliciaB-63 · 25 October 2021 · Jigsaw Lettings

★★★★★ 1/5

Trustpilot

An embarrassment of a company who are too lazy to even make a phone call!

Enquired on a house for let over 2 weeks ago to request photos of the inside as Rightmove only showed (and still only shows) 3 external photos, I was informed that Matt would get back to me later that day and email the photos over. I never received any photos of that property but after seeing Jigsaw had another property I was interested in, I decided to give them the benefit of the doubt and request a viewing on the second property. I had to repeatedly ring for days before Matt finally rang me back 3 days later, after I had given up trying, and booked a viewing for later that week. Every time I was told that Matt was busy and would ring me back that day but this never happened. On the day of the viewing I attempted to ring Matt to confirm the time we had arranged and that the viewing was still going ahead, but I was left with no answer yet again. Despite all of this, the house was presented very well due to it being a new build and I decided I would like to go ahead with an application. I spoke with Matt about the application process whilst at the property and was told I would have the link to the application form sent to me straight away. By the next morning I still hadn't received anything and after another phone call to Jigsaw, I was told again Matt was busy and would send it over when he could. This was already a day later than expected. Eventually I received the email with the application and completed this immediately. I was informed I would hear a response within 24 hours and awaited a phone call from Matt which I never received. I rang Matt the following day to get an update and was informed that all credit checks, income checks and referencing was passed and that all we needed was the landlord to confirm before I could go ahead and Matt would do this today and let me know the outcome the following day. Surprise surprise, I heard nothing from Matt again, and had attempted to call him multiple times with no success. Eventually I managed to speak with Matt who was far from helpful and simply stated he would be back in touch. Its been over a week since I started my application and I am still no further forward in knowing if it has been successful or not. I understand that applications take time but it is not unreasonable to be updated throughout the process. I have received multiple phone calls and emails from companies regarding setting up my broadband and utility bills etc for my move in date of 15th October? I have never been informed that my application has been accepted let alone given a move in date. It is nearly impossible to speak to Matt, and any request for a call back is simply ignored. If Jigsaw can't be bothered to even secure a tenant on a property, I would hate to think how difficult it would be to get an issue resolved once you had already moved in. I have now requested that my application is retracted as I refuse to spend any money with such a joke of a company after receiving absolutely disgusting customer service. And I certainly do not want Matt to receive any kind of commission for his inability to communicate and incompetency in carrying out his own job.

Hannah · 12 October 2021 · Jigsaw Lettings

★★★★★ 1/5

Yell

Awful owner

Awful service & attitude. Wouldn’t ever recommend at all.

MarkS-2949 · 2 October 2021 · Jigsaw Lettings

★★★★★ 5/5

Google

I have dealt with Jigsaw for over 12 years and must say,the service is first class and I have never had any problems. I do not stay with someone,who lets me down ! So still putting all my lets via JIGSAW whom,for me,go above and beyond in their service to me. Here is to the next 12 years !!!!!!!!!!!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 August 2021 · Jigsaw Lettings

★★★★★ 5/5

Yell

service is above and beyond !

I have dealt with Jigsaw for over 12 years and never had a problem,they go above and beyond in their service.I highly recommend.

PaulK-911 · 22 July 2021 · Jigsaw Lettings

★★★★★ 1/5

Google

Currently letting under this agency and I'm rather disappointed in the service. During the viewing our site manager Matt, was very friendly and quick to reply and help us settle in. But now they have done little to up-keep the site and reply to some questions and issues we've noticed over time. We love the place but feel very neglected.NegativeResponsiveness, Professionalism

Elliot · 16 June 2021 · Jigsaw Lettings

★★★★★ 1/5

Google

Been a tenant on this site from the start and the site manager's neglect for it is concerning and rather embarassing for the tenants that live here. Matt (our site manager) has been so hesitate to fix anything wrong with this site and refuses to acknowledge any complaints and do anything about it till it's get out of hand. The site alone is lovely but the lack of management is really bringing it down. I will change my review but only when things start getting done.NegativeResponsiveness, Professionalism

Trish · 16 June 2021 · Jigsaw Lettings

★★★★★ 1/5

Google

if could rate lower then 1 star I would, Moved into a property and Matt was happy to take our money quickly but since moved in no issues have been resolved. Was told things would be sorted before we moved in and over 2 months later am still waiting. Matt does not respond to any emails texts or phone calls, when he does reply he don't stick to his word. Have now asked for our landlord details and if jigsaw are registered with the property ombudsman or redress scheme and have been ignored AGAIN. feel sorry for the people letting there properties via this company as making tenants life stressful and unhappy.NegativeResponsiveness, Professionalism

Louise · 16 June 2021 · Jigsaw Lettings

★★★★★ 5/5

Google

Rating only, no written review.

Steve · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 2/5

Google

Rating only, no written review.

Jay · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Rating only, no written review.

Martin · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 2/5

Google

Rating only, no written review.

Hazel · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 3/5

Google

Rating only, no written review.

Paul · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Rating only, no written review.

Laura · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Always helpful friendly team

P · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 1/5

Google

Never got back to me re my enquiry.

Alan · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Excellent quality service by the agent's. Finding a home for you.

Toni · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 1/5

Google

Horrible place lack off communication more worried about there next hair appointment than there customers sadly im unable to give - stars but they are just a joke.....

Adam · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 1/5

Google

Lie through their teeth about properties being available. When asking about properties and questions they say they will speak to landlord and after chasing for days on end being told that the property was held by another individual the day I initially asked about it. Never got told for 4 days after even though I called every day. I have a feeling they don't even speak to landlords just can't be bothered. Such rude staff that basically make you sound like your bothering them. Best part is they then asked if there where any other properties I was interested in....why would i waste my time when you clearly can't run a business. Also heard from a mortgage advisor that the company have been nothing but trouble for one of her landlords who she works with so that says alot about the company. All in all avoid this place. Waste of time and money.NegativeResponsiveness, Quality, Professionalism, Value

Thomas · 16 June 2021 · Jigsaw Letting Selby

★★★★★ 1/5

Yell

STAY CLEAR!

Stay clear! Worst lettings agency i have ever rented with!! Firstly, when applying for the property with a lady called Alix, there was minimal customer service, no smiles! I was told that i couldn't complete my application form in the Jigsaw office, even though it was empty and raining outside! I was then told i couldn't use my bank statement as proof of address, strange! To then be told, she wanted a holding fee in cash, so i then had to treck back out in the rain to get this! However, she is very young, so may not be as experienced!Girls, are lazy and don't care and take a ridiculous amount of time to contact you back! They need ALOT of training, on how to speak to and treat customers!!! Shameful.

JessicaK-95 · 27 July 2020 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Rating only, no written review.

Mohamed · 16 June 2020 · Jigsaw Letting Selby

★★★★★ 1/5

Google

Rating only, no written review.

Jordan · 16 June 2020 · Jigsaw Letting Selby

★★★★★ 5/5

Google

Rating only, no written review.

Nikolay · 16 June 2020 · Jigsaw Letting Selby